Polycom VVX 601 User manual

Date: April 2019

Polycom VVX 601- Quick Start Guide

Home

Press to view the Home, Lines, Calls, or Active Call screens.

Headset

Toggles the headset on or off.

Speakerphone

Toggles the speakerphone on or off. The button glows green when the

feature is activated.

Mute

Toggles the microphone on or off. The button glows red when the mute

feature is activated.

About the Touchscreen

Tap to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down,

right, or left. To go back to a previous screen, tap back arrow.

HOME SCREEN

Displays messages, settings, and information.

Available any time.

Touchscreen

LED Indicator

Home/Lines key

Headset key

Speakerphone key

Mute key

Hookswitch

Speaker

Keypad

Volume

Date: April 2019

LINES SCREEN

Displays phone lines, favorites, and conditional

soft keys. Available any time.

ACTIVE CALL SCREEN

Displays the active call in progress and any

call control options. Available when you

have an active call in progress.

Basic Call Features

PLACING CALLS

Handset

1. Pick up handset

2. With the keypad enter extension/1 + 10-digit phone number or select a recent call from

touchscreen

3. Tap

Speakerphone

1. With handset on-hook > press

2. With the keypad enter extension/1 + 10-digit phone number or select a recent call from

touchscreen

3. Press ‘Send’ soft key

Headset

1. With headset connected > press

2. With the keypad enter extension/1 + 10-digit phone number or select a recent call from

touchscreen

3. Press ‘Send’ soft key

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset

modes by pressing the corresponding button or by picking up the handset.

Date: April 2019

ANSWERING CALLS

Handset- Pick up the handset

Speakerphone- Press or soft key

Headset- Press

ENDING CALLS

You can only end active calls. To end a held call, you must resume the call first.

Handset- Hang up handset or press ‘End Call’ soft key

Speakerphone- Press or ‘End Call’ soft key

Headset- Press or ‘End Call’ soft key

VOLUME

Press during a call to adjust receiver volume of handset/speakerphone/headset

Press when phone is idle or ringing to adjust ringer volume

REDIAL

Redial last person: Press to navigate to Home screen > press ‘Redial’soft key

Redial recent person: Tap ‘Recent’soft key > use touch screen to scroll and/or select user/phone

number/extension

MUTE/UNMUTE

Press to toggle microphone to muted/unmuted during call

HOLD/RESUME

To place a call on hold, press ‘Hold’soft key during an active call.

To resume the call:

•If there is only one call on hold, press ‘Resume’ soft key

•If there are multiple calls on hold, use touch screen to scroll and/or select desired call to

highlight it > press ‘Resume’ soft key

TRANSFER

There are two types of transferring:

Consultative (default)- Transfer a call with prior consulting

1. Press ‘Transfer’soft key during a call to place the call on hold

2. Enter extension/1+10-digit phone number of the 2nd party or select a recent call from

touchscreen

Date: April 2019

3. Tap

4. When finished speaking with 2nd party, tap ‘Transfer’soft key to complete transfer

Blind- Transfer a call directly to another party without consulting

1. Press ‘Transfer’soft key during a call to place the call on hold

2. Tap ‘Blind’soft key before proceeding

3. Enter extension/1+10-digit phone number of the 2nd party or select a recent call from

touchscreen

4. Tap to complete transfer

VOICE MAIL

Setup your voice mail:

1. Press key

2. If prompted for your voicemail box, enter your extension and then press #.

3. Follow the voice prompts to set up your voice mail password:

a. Enter your new password (minimum of 4 digits) on the number keypad and press #.

b. Enter the new password again to confirm it, and then press #.

4. Follow the prompts to record your new greeting:

a. At the tone, say your new greeting. Press any key when done or just stop talking.

b. To save the recording press 1, to listen to the recording press 2, to re-record press 3.

5. Once saved you will receive a confirmation that your voicemail box is set up.

To listen to voice messages:

1. Press key

2. If prompted for your voicemail box, enter your extension and then press #.

3. Follow the voice prompts to listen to your messages

Additional Features

CALL CONFERENCE (3-WAY CALL)

1. While in an active call press ‘Confrnc’ soft key to place the call on hold

2. Enter extension/1+10-digit phone number of the 2nd party or select a recent call from

touchscreen

3. Tap

4. Press ‘Confrnc’soft key again when the 3rd party answers to join all parties

5. Press ‘End Call’ soft key to disconnect all parties

RECENT CALLS/CALL HISTORY

1. Press ‘Recent’ soft key when phone is idle > use touchscreen to scroll through list

2. Complete any of the following actions:

Date: April 2019

a. Tap the recent caller to call the entry

b. Tap info soft key for a recent caller access more options:

i. to delete the entry from recent

ii. ‘Save’to store the call as a contact

DO NOT DISTURB

1. Press the ‘DND’ soft key to toggle Do Not Disturb

CALL-FORWARD

Note: Call-Forward should only be set at the provider level with the following star commands. If the

Forward option is present within the Home menu of the phone it should not be used.

Enable Call-Forward/Program number to forward to:

1. Dial *72 > ‘Send’ soft key

2. Enter the number/extension to forward to followed by the # key

3. Voice confirmation will be heard

Toggle on/off:

1. Dial *74 > ‘Send’ soft key

2. Voice confirmation will be heard

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