Polycom VVX 401 Reference guide

Switch among Phone Screens

To switch among screens: Press to view

the Home, Lines, or Calls screens.

Voicemail

1. Select either the or the Messages icon

from the Home screen.

2. Select Message Center > Connect.

3. Follow the prompts.

Telephone Quick Reference Card

Polycom VVX 401

Handset

Line Keys

Home Screen

Volume

Message

Waiting

Indicator

Home Button

Navigational

Wheel with

select button

Headset

Mute

Speakerphone

While on a call:

1. Select either the Transfer soft key or the

button.

2. To Blind Transfer, select the Blind soft key, or

Warm Transfer.

3. Dial a 10-digit number (to dial out) or enter

the extension.

4. Select the Dial soft key to push the call out.

Warm or Blind Transfer

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HV_QRG_POLY_400_3.17

Transfer

Voicemail

Hold

3-Way Conference Call

While on a call:

1. Select the Conference soft key to put the

original caller on hold and to open a new

line.

2. Dial a number or choose a contact.

3. When the dialed number or contact is on

the line, use the Conference soft key to

join the calls.

Telephone User Controls

Feature Code Result

All Call Forwarding - Enable

All Call Forwarding - Disable

Busy Call Forwarding - Enable

Busy Call Forwarding - Disable

Call Forwarding No Answer - Enable

Call Forwarding No Answer - Disable

Selective Call Forwarding - Enable

Selective Call Forwarding - Disable

Call Park

Call Retrieve (from Park)

Calling Name/Number Delivery - Enable

Calling Name/Number Delivery - Disable

Last Call Return

Voicemail - Retrieve Messages

Call Trace

Call Pick Up

Directed Call Pick Up

Speed Calling - Add Two-Digit Code

Speed Calling - Speed Dial Using a Code

Find Me Follow Me - Enable

Find Me Follow Me - Disable

Do Not Disturb - Enable

Do Not Disturb - Disable

*72+Num+dial

*73

*347+Num+dial

*348

*349+Num+dial

*350

*63

*83

xfer *13

*14+Orbit

*65

*85

*69

*57

*11

*12

*75

10-49+dial

*55

*56

*78

*79

Forwards all calls to an extension or telephone number

Deactivate All Call Forwarding

Forwards a call when the dialed extension is busy

Deactivate Busy Call Forwarding

Forwards a call when the dialed extension is not answered

Deactivate Call Forwarding No Answer

Forwards calls from speciﬁc incoming number

Disables selective call forwarding

Parks a call at any of 5 Orbit addresses

Retrieves a parked call

Enables the display of the calling line ID on all calls

Prevents the display of the calling line ID on a single call

Return a call to the phone number of the last call received

Call to voicemail

Traces the origin of the last call received

Picks up a call ringing within the same business group

Picks up a call ringing at another extension

Enter the speed dial code followed by the number to which the code maps

Dial the assigned speed dial code

Enables Find Me Follow Me

Disables Find Me Follow Me

Sends calls to voicemail without ringing the phone

Deactivates Do Not Disturb

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