Polycom VVX 401 User manual

Quick Start

Gui

VVX

Phone Views

oly

VVX

Business Me

ne has

ews

Calls

ve Call

Lines (default). You can access the Home and Lines view at any time. If your phone has one or more calls,

you can also access Calls or Active Calls.

Press from any menu for the Home view.

Press

to alternate between the Home and Line views.

Home View

The Home view displays icons you can select to access phone functions.

You can use the right, left, up, and down arrows to display more icons.

Quick Start Guide: Polycom VVX 401/411

Lines View

The Line view displays phone lines, favorites, and soft keys. You can press the Line key to access the

dialer if your phone is idle.

Calls View

You can access the Calls view if your phone has one or more calls. Use the arrow keys to select a call.

Call color indicates status:

•

Medium grey - active call

•

Dark grey - incoming call

•

White - held call

Quick Start Guide: Polycom VVX 401/411

Contact Directory

Press to select a contact from the Contact Directory.

•

View Directory

- select

Directories

from the Home view. Press

Contact Directory

on the

Directory

screen.

•

Add Contact

- navigate to your Contact Directory and press

Add

. Enter the contact’s information,

and press

Save

. Enter a Favorite Index number to make a contact a Favorite.

•

Update Contact Info

- navigate to your Contact Directory and select the contact. Press

Info >

Edit

and update the contact’s information. Press

Save

•

Delete a Contact

- navigate to your Contact Directory and select the contact. Press

Info >

Delete

. Press

Yes

to confirm.

•

Search for a Contact

- navigate to your Contact Directory and press

. Enter search

criteria and press

•

Dial a contact from your Directory

- navigate to your Contact Directory and select the contact.

Select the contact’s phone number.

Favorites

Favorites are contacts you call most often.

•

View Favorites from Home

– press

and select Directories> Favorites.

•

Make a contact a Favorite

- Go to your Contact Directory and select the contact. Select

Info > More

Add to Favorites. Press Yes to confirm.

•

Dial a Favorite - Select the favorite from the Home or Lines view or from your Favorites list.

Tip

: A indicates a Favorite.

Quick Start Guide: Polycom VVX 401/411

Call Functions

Enter Data

Use the dial pad keys to enter information.

Press to backspace.

Press a key repeatedly to view the character options and type with the dial pad keys.

Press

Encoding

Mode

to type other characters.

Use the

, and

keys when using the dial pad keys.

About Calls

Only one call can be active at a time. You can use the handset, speakerphone, or headset for calls.

Change modes during a call by picking up the handset, or pressing or .

Press to see the active call or the Calls view If you navigate away from your call(s).

Tip

: Switch to the Lines view by pressing

More > Lines

when in the Calls view. Switch back to the Calls

view by pressing

More > Calls

Place Calls

Pick up the handset, or press or .

Enter the phone number and press

Send

-OR-

Enter the phone number first, press

Dial

, pick up the handset, or press or .

From Lines view

- press the phone line key, enter the phone number, and press

Send

From Home view - select New Call using the left and right arrow keys. Enter the phone number,

and press Send.

Answer Calls

•

Speakerphone - press or select

Answer

•

Handset - pick up the handset.

•

Headset - press .

•

To answer a new call while on an active call, press

Answer

. The current call is held.

End Calls

•

To end an active call, replace the handset, press

, or press End Call.

Quick Start Guide: Polycom VVX 401/411

•

To end a held call, highlight the held call in the Calls view, press

Resume

, and then press

End Call

Hold Calls

Select the call from the Calls view and press Hold or .

Press

Resume

or again to resume the call.

Transfer Calls

Press

Transfer

or from the Calls view and call the other party.

Press

Transfer

or again when you hear the ring back tone or after you talk with the other

party.

Press

Blind

to complete a transfer without waiting for the ring back tone.

Forward Calls

•

Enable call forwarding

- press

Forward

from the Home or Lines view. Select the forwarding type

to enable, enter the number, and press

Enable

•

Disable call forwarding

- press

Forward

from the Home or Lines view, select the forwarding type

to disable, and then press

Disable

•

Enable per-call forwarding

- press

Forward

as your phone rings, enter the forwarding number,

and press

Forward

again.

Adjust Call Volume

•

Press during a call to change the call volume.

•

Press when the phone is idle or ringing to change the ringer volume.

Mute

Press during a call so other parties cannot hear you.

Press again to disable Mute. This applies to calls using the handset, headset, and

speakerphone.

Quick Start Guide: Polycom VVX 401/411

Recent Calls

Do one of the following from the Lines view:

•

Press , the select Directories > Recent Calls.

Press

Sort

to sort and order calls.

Press

Type

to display only certain calls

Select a call record to dial.

•

Press the right arrow key to view the recent Placed Calls.

•

Press the left arrow key to view the recent Received Calls.

•

Press the down arrow key to view the recent Missed Calls.

•

Press the up arrow key to view Favorites.

Conference Calls

Call the first party and press

More > Confrnc

after it connects.

Dial and connect with the second party and press

Confrnc

again.

•

Press

Hold

to hold all participants.

•

Press

End Call

to remove yourself from the call but keep the other participants connected.

•

Press

Manage

(if available) to manage each participant.

•

Press

Split

to end the conference and hold all participants.

Timesaver

: Press

Join

to set up a conference if you have an active and held call.

Voice Mail

The icon next to a line key indicates that you have voice mail.

Select

Messages

from the Home view.

-OR-

Press and select

Message Center

Press

Connect

and follow the prompts.

Quick Start Guide: Polycom VVX 401/411

Do Not Disturb

Press

DND

from the Home or Lines view to enable/disable ringing. The icon displays in the status bar

and beside the applicable Line key when Do Not Disturb is enabled.

Update Ringtones

Select

Settings

from the Home view to change the incoming call ringtone

Press Basic > Ring Type.

Select the ringtone you want.

Go to your Contact Directory and select a contact to set a ringtone for the contact.

Press Edit.

Update the contact’s ring type.

Press Save.

Quick Start Guide: Polycom VVX 401/411

Additional Help and Resources

Getting Started with Your Service

To learn how to manage your user account settings and site service features, go to:

https://webexcallingvztraining.verizon.com/

Returning Equipment

Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA)

e l

ed a

https://webexcallingvztraining.verizon.com/

Support: 800–287–6235

For questions on other Verizon products: 800–230–9800

and slogans identifying Verizon’s products and services are trademarks and service marks or

registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in

the United States and/or other countries. All other trademarks and service marks are the property

of their respective owners.

Version 1.17 April 2017

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