Polycom Integra VVX 500 User manual

Polycom VVX 500/600 Series Quick Reference Guide

Placing a Call

Answering a Call

Rejecting an Incoming Call

1. Pick up handset

2. Or press Speaker button

3. Or press Headset button

4. Or tap New Call soft key

5. Enter the number

6. Wait 3 seconds or tap soft key

1. Pick up handset

2. Or press Speaker button

3. Or press Headset button

4. Complete call

5. Hang up headset

6. Or press Speaker button

7. Or press Headset button

1. Tap Reject soft key while phone is ringing

2. Call is sent to voicemail immediately

Ignoring an Incoming Call

Transfer a Call Attended

Transfer a Call Unattended

1. Tap Ignore soft key while phone is ringing

2. Audible ringing ceases

3. Answer phone call prior to call being sent to

voicemail

1. Answer phone call

2. Notify caller of transfer

3. Tap Transfer soft key

4. Enter number or extension to transfer call to

5. Tap soft key or wait 3 seconds

6. Wait for answer

7. Announce caller

8. Tap Transfer soft key

1. Answer phone call

2. Notify caller of transfer

3. Tap Transfer soft key

4. Tap Blind soft key

5. Enter number or extension to transfer call to

Forwarding an Incoming Call

Forwarding an Extension

Searching the Directory

1. Tap Forward soft key while phone is ringing

2. Enter phone number or extension to forward

incoming call to

3. Tap Forward soft key

1. Tap Forward soft key from lines view

2. Select appropriate forwarding option

a. Always

b. No Answer

c. Busy

3. Enter number

4. Tap Enable soft key

1. Press Home button on phone

2. Tap Directories icon

3. Tap Search icon

4. Enter search criteria

5. Tap Search icon

Polycom VVX 500/600 Series Quick Reference Guide

Create a Conference Call

Conference Call Actions

Add a Contact

1. Call first participant

2. Tap Confrnc soft key

3. Dial number of second participant

4. Tap Confrnc soft key

1. Tap Hold soft key to place all participants on

hold

2. Tap Split soft key to move participants into

separate calls

3. Tap End Call soft key to hang up just your

line, leaving other participants connected

1. Press Home button on phone

2. Tap Directories icon

3. Tap Add icon

4. Enter contact information

5. Tap Save soft key

Add a Speed Dial

Access Voicemail

Setup Voicemail

Internal Contact

1. Tap Directories icon

2. Search for an internal contact

3. Tap on desired contact

4. Tap Add to Favorites icon

External Contact

1. Add a Contact

2. Swipe up on contact record to Favorite

Index field

3. Enter a desired speed dial number

4. Tap Save soft key

1. Tap Voicemail icon

2. Or dial *123

3. Or press Home button on phone

4. Tap Messages icon

5. Or dial number from an outside phone,

press * key on phone when your

message begins

1. Access voicemail

2. Enter default pin (4-digit extension)

3. Record name

4. Record busy message

5. Record unavailable message

6. Reset pin

a. 4 digits

b. Non- sequential

c. Different digits

d. Not 4-digit extension

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