Polycom VVX 300 User manual

Hosted Phone

Quick Start Guide

Get the most out of our Hosted Phone

service with these handy instructions

for the Polycom VVX 300-310 phone.

Contents

Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Phone Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Online Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Helpful Tools and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

My Account and Bill Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

24/7 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Make the Right Connection

Thanks for choosing Midco for your business hosted phone service!

Your experience with this service matters to us. We hope you ﬁnd this

quick start guide is a helpful tool to get you going with this service.

We have even more tips and tools at Midco.com/Business/Support,

where you can learn more about dierent features, read common

questions and answers, and get tips about your services.

We’re also available every day to answer your business phone

questions at 1.800.888.1300.

Equipment

Dial Pad

Use the dial pad buttons to enter information for new contacts.

• To type with the dial pad

keys, press a button repeatedly

to view the character options.

Stop to select a character.

• To backspace or delete, press

the << (backspace) button.

• To type other characters, select

Encoding or Mode. When

using the dial pad buttons,

use the 1, *, 0and #buttons.

Volume

You can easily adjust the ringer

or call volume on your phone.

• To change the call volume,

press the plus or minus toggle

buttons during a call.

• To change the ringer volume, press the plus or minus toggle buttons

when the phone is idle or ringing.

Microphone

Although the microphone picks up your voice, you can mute your microphone so

others cannot hear you when you’re using the handset, headset or speakerphone.

• Press the mute button so other parties can’t hear you.

• Press the mute button again to unmute.

1. Security slot (on back)

2. Hookswitch

3. Reversible tab

4. Speaker

5. Dial pad buttons

6. Transfer

7. Messages

8. Hold

9. Microphone

10. Volume buttons

11. Mute buttons

12. Speakerphone buttons

13. Headset buttons

14. Navigation/select buttons

15. Soft keys

16. Home key

17. Line keys

18. Message waiting indicator

Do Not Disturb

If you have a service that supports Do Not Disturb (DND), you can disable ringing

and forward all your calls directly to voicemail.

To enable or disable ringing, press the DND softkey from the Home or Lines

view. When it is enabled, the DND icon displays in the status bar and beside the

appropriate Line key.

Ringtones

To change your incoming call ringtone:

1. From the Home view, select the Settings softkey.

2. Press Basic, and then Ring Type.

3. Select the line you’d like to have a special ringtone, and then choose the

associated ringtone.

To set dierent ringtones for dierent contacts:

1. Go to your contact directory, and select the contact you want to edit.

2. Press Edit, and then update the contact’s ring type.

3. Press Select, and then Back to return to the previous screen.

Features

Phone Views

Your phone has three main views on its screen.

Lines View

This default view displays phone lines, favorites and

soft keys. You can access this view any time. If your

phone is idle, you can press the Line key to access

the dialer.

Home View

With this view, icons display on screen to help you

access phone functions. You can access this view

any time by pressing the Home button.

• To get to dierent icons, use the arrows

on the navigation/select button.

• To choose an icon, press Select at the center of the navigation/select button.

Calls View

You can access this view if your phone has one or

more active calls. The call status displays on the

line. (For example, a held call will show as “Hold”

along with the phone number.)

To select a call, use the up and down arrow

buttons to highlight it. The soft keys along your

phone display screen control the highlighted call.

1. Active

2. Held

Calls

Only one call can be active at a time. You can use the handset, speakerphone or

headset for calls.

• During a call, you can change modes by picking up the handset or by

pressing the speakerphone or headset button.

• If you navigate away from your call(s), press the Home button to see Active

Calls or the Calls view again.

• When in Calls view, switch to your Lines view by pressing More, and then

Lines. Switch back to the Calls view by selecting More, and then Calls.

To place a call:

Choose one of these options.

• Pick up the handset, press the speakerphone

button, or select the headset button. Enter the

phone number.

• Enter the phone number ﬁrst, and then press Dial. This will place the call

using the speakerphone. Pick up the handset, or press the headset button

for privacy.

• From the Home view, use the navigation pad arrow buttons to select New

Call. Enter the phone number, and then press Dial.

If you have the Extension Dialing feature enabled, select from these options:

• If you’re placing a call within your organization, dial the extension number

of the individual you’re calling.

• For a local call, enter 8 + the seven-digit phone number.

• For a long-distance call, enter 8 + 1 + the 10-digit phone number. If a

long-distance forced authorization code is required, you will be prompted to

enter it.

To answer a call:

Use one of these options.

• Press the speakerphone button or

Answer softkey.

• Pick up the handset.

• Press the headset button.

• Press Answer while you’re on an active call. The current call will be placed

on hold.

To end an active call:

Choose one of these options, depending on how you answered the call.

• Hang up the handset.

• Press the speakerphone button.

• Select the handset button.

• Press End Call.

To hold a call:

1. From the calls view, highlight the call you want to put on hold.

2. Press the Hold softkey or hold button.

3. To resume a held call, highlight the call you want to pick up from the Calls

view, and press the hold button again.

To end a held active call:

1. Navigate to the Calls view, and highlight the held call.

2. Select Resume and then End Call.

To ignore or silence a call:

• Press the Ignore soft key to ignore a call on individual lines.

• Press the Silence soft key to silence a call on shared lines.

Your phone will still display the incoming call notiﬁcation in the event you wish to

answer the call.

To reject a call:

From the incoming call window, press Reject to send a call directly to your

voicemail. You can also reject an incoming call from the lines or calls views. You

cannot reject calls on shared lines.

To view a recent call:

Choose one of these ways to view your recent calls.

• Navigate to Directories:

1. Press the Home button, and select

Directories.

2. Select Recent Calls to view that list.

• From the Lines view:

• Press the right arrow button to view recently Placed Calls.

• Press the left arrow button to view recent Received Calls.

• Press the down arrow button to view recent Missed Calls.

• Press the up arrow button to view Favorites.

• From the Recent Calls list:

• Press Sort to sort and order calls.

• Press Type to display only certain calls.

• Select a call record, and press Dial to call the number.

To dial the last number you called:

1. From the Lines view, press the right arrow button to see your placed calls

list. The ﬁrst number is the last call you placed.

2. Use the up and down arrow buttons to select the previously placed call you

want to redial.

3. Press Dial.

To place a conference call:

You can make conference calls with up to six

parties. There are multiple options to connect a

conference call.

• When no call is connected yet:

1. Call the ﬁrst party.

2. After the call connects, press the More softkey.

3. Select Confrnc.

4. Dial and connect with the second party, and press Confrnc again.

5. Press End Call to end the conference call.

• When you’re already on one call:

1. Press the More softkey.

2. Select Confrnc.

3. Dial and connect with the second party, and press Confrnc again.

4. Press End Call to end the conference call.

• When you already have both an active and held call:

1. Press Join to bring these calls together in conference.

2. Press End Call to end the conference call.

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