Polycom VVX 400 Series User manual

www.post.lu

CloudPBX

User Guide

About This Guide

This guide applies to two phones: the Polycom® VVX® 400 and 410 business media

phones. You can use this guide if you have either phone.

This user guide will help you to navigate and use your VVX 400 or VVX 410 phone. It will

give you an overview of your phone, and walk you through tasks so you can successfully

use your phone to perform basic and advanced phone functions.

As you read this guide, the terms the phone and your phone refer to either the VVX 400 or

VVX 410 phone. Unless speciﬁcally noted in this guide, both phones operate in the same

way and the information in this guide applies to both phones. Throughout the rest of this

guide, VVX 400 is used to represent both the VVX 400 and 410 phones.

Who Should Read this Guide ?

This guide contains overview information for people who are just starting to learn about

their VVX 400 or VVX 410 phone, or who have experience, but need a quick refresher. It

is intended for beginning users, as well as intermediate and advanced users who want to

learn about their phone’s features.

Chapter 3 : Using Advanced Features

Advanced features that may not be available on the phone, or that you may not use on a

day-to-day basis, are described in this chapter. Advanced features include recording calls,

locking your phone, monitoring buddies, and accessing a Browser.

Chapter 4 : Customizing Your Phone

You can customize your phone in many ways, including setting up a screen saver, or

changing the backlight, background picture, or time and date format. Read this chapter

to personalize your phone.

Chapter 5 : Administrative Tasks

This chapter describes tasks that your administrator may ask you to perform. These tasks

include investigating phone issues, restarting the phone, updating the phone’s conﬁguration,

and testing the phone’s hardware.

This section provides important safety and compliance information relating to your phone.

End-User License Agreement

The End-User License Agreement outlines the legal agreement between you and Polycom

when you agree to install and use Polycom software.

How to Use this Guide

This guide is organized into ﬁve chapters. The beginning chapters introduce the phone and

explain how to use the phone’s basic features. Later chapters describe advanced features,

and how to customize your phone to suit your needs. The guide also includes safety and

legal information.

Chapter 1 : Getting Started

This chapter contains general information about your phone that you’ll ﬁnd helpful before

you start using it. It describes phone hardware and phone views, and how to navigate

menus and enter data.

Chapter 2 : Using Basic Features

All the basic features that your phone oers—such as how to add contacts and favorites,

or transfer or forward calls—are described in this chapter.

Conventions Used in this Guide

This user guide contains terms, graphical elements, and a few typographic conventions.

Familiarizing yourself with these terms, elements, and conventions will help you perform

phone tasks.

Terms and Writing Conventions

Select Submenu > Submenu > Submenu

This convention describes how to access submenus. Each submenu name is in boldface

and separated by a “greater than” symbol. If the instructions indicate to select Basic >

Preferences > Language, select the Basic submenu, select the Preferences submenu, and

select the Language submenu.

Your Phone / the phone

These terms refer to either the VVX 400 or VVX 410 phone. Unless speciﬁcally noted in

this guide, both phones operate in the same way and the information in this guide applies

to both phones.

Press

This action refers to depressing a key on the keypad, a line key, an arrow key, a hard key—like

Hold or Microphone Mute—or pressing a soft key for a second or two.

Highlight

This action refers to selecting an item on the screen so that its appearance brightens. Soft

keys apply to highlighted items.

Select

Selecting an item on the screen refers to using the arrow keys—up, down, left, and right—to

highlight an item. Press the central Select key so that another screen opens.

Dialpad

The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad

consists of all the number keys, as well as the asterisk (*) and pound (#) keys.

Key

This term refers to any button on the phone console. Phone keys include the dialpad keys,

Option

An option is one of a series of items you can select for a phone setting, such as Enabled

and Disabled.

Held call

This term describes any call (including a conference call) that is on hold. Audio for held

calls cannot be heard.

Active call

This term refers to a call (including a conference call) you’re currently in. An active call has

audio associated with it.

Setting

The name of a ﬁeld for which you can deﬁne information or choose an option.

Field

This term describes the area of the screen next to a setting in which you can enter information

or select an option.

Views

Your phone has four main views: Home, Calls, Active Call, and Lines (the default) view.

A view is a speciﬁc screen on the phone interface that provides unique information and

enables you to perform speciﬁc tasks.

Icon

A picture on the screen. There are two types of icons :

An icon that you can select to access a function, feature, setting, or application. For example,

when you’re in Home view, you can select the New Call icon ( ) to place a call.

An icon that provides phone information or status only. Selecting this type of icon doesn’t

access another function. For example, your phone may have an icon to indicate you

have a voicemail message simply to notify you of the current status.

Soft key

This term describes the context-sensitive keys that display along the bottom of the

screen that update depending on the task you’re performing. To see additional options

(if available), press More. The More soft key is always on the far-right of the soft key area,

as shown next. The additional options display as shown next.

Press to see more options

Soft key area

The soft key area (shown above) is the area along the bottom of the screen that displays

context-sensitive soft keys.

Status bar

The status bar (shown next) is the top-most part of the screen. It displays the time and

date or other messages instead of the date display.

Information Elements

The following icons are used to alert you to various types of important information in this guide :

Note

The Note icon highlights information of interest or important

information needed to be successful in accomplishing a

procedure or to understand a concept.

The Administrator Tip icon highlights techniques, shortcuts,

or productivity related tips.

Administrator Tip

Feature Icon Description

Warning

The Warning icon highlights an action you must perform (or avoid)

to prevent issues that may cause you to lose information or your

conﬁguration setup, and/or aect phone or network performance.

The Web Info icon highlights supplementary information

available online such as documents or downloads on :

support.polycom.com or other locations.

Web Info

Caution

The Caution icon highlights information you need to know to

avoid a hazard that could potentially impact device performance,

application functionality, or successful feature conﬁguration.

Power Tip

The Power Tip icon faster, alternative procedures for advanced

administrators already familiar with the techniques being

discussed.

Timesaver The Timesaver icon highlights a faster or alternative method for

accomplishing a method or operation.

Icons Used in this Guide

Typographic Conventions

A few typographic conventions, listed next, are used in this guide to distinguish types of

in-text information.

Bold Highlights interface items such as menus, soft keys, ﬁle names, and directories.

Also used to represent menu selections and text entry to the phone.

Used to emphasize text, to show example values or inputs, and to show

titles of reference documents available from the Polycom Support Website

and other reference sites.

Italics

Convention Description

Blue Text Used for cross references to other sections within this document. If you

click on text in this style, you will be taken to another part of this document.

Used for code fragments and parameter names.Fixed-width-font

Underlined Blue Used for URL links to external Web pages or documents. If you click on text

in this style, you will be linked to an external document or Web page.

Typographic Conventions

Troubleshooting

The Troubleshooting icon highlights information that may help

you solve a relevant problem or to refer you to other relevant

troubleshooting resources.

The Settings icon highlights settings you may need to choose

for a speciﬁc behavior, to enable a speciﬁc feature, or to access

customization options.

Settings

Feature Icon Description

Setup and maintenance documents :

Polycom VVX 400 and 410 Business Media Phone Quick Start Guide—This guide

describes the contents of your phone package, how to assemble the phone, and

how to connect the phone to the network. The quick start guide is included in

your phone package. It is also available from the VVX 400 and 410 Business Media

Phone Support Web page.

Polycom VVX 300, 310, 400, and 410 Business Media Phone Administrators’

Guide—This guide provides detailed information about setting up and conﬁguring

your phone, including how to conﬁgure features. It is available from the VVX 400

and 410 Business Media Phone Support Web page.

Polycom VVX 300/310/400/410/500/600 Business Media Phone Wallmount

Instructions—This document provides detailed instructions for mounting your

phone on the wall. To install your phone on the wall, you’ll need the optional wallmount

package. The wallmount instructions are included in the optional wallmount package.

They are also available from the VVX 400 and 410 Business Media Phone Support

Web page.

Feature Descriptions and Technical Notiﬁcations for Polycom phones —These documents

describe workarounds to existing issues and provide expanded descriptions and examples

for phone settings and features. You can ﬁnd these documents on the Polycom Support Web

site on the Polycom®Proﬁled UC Software Features and Polycom®Engineering Advisories

and Technical Notiﬁcations support pages.

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