Polycom VVX 500 User manual

Q U I C K R E F E R E N C E

G U I DE

Cloud

Communications

Quick Guide for

Polycom VVX 500

Business Media Phone

Contents

Polycom VVX 500 Business Media Phone Button Diagram

Polycom VVX 500 Telephone Feature Overview

Features

Polycom VVX 500

Reading the Display 4

How to Use your Polycom VVX 500 5

General Help 5

Answering the Phone 5

To Put a Call on Hold 5

Video Calls 6

Conference Call (Three-Way Calling) 6

Voicemail 6

Transfer a Call 7

Call Park 8

Park Pickup 8

Phone Top Features 9

Adjusting the Volume on the Phone 9

Changing the Ring Type 9

Additional Softkeys 9

Dialpad 9

Recent 9

Directory 9

Favorites 10

Missed Calls Clearing Alert 10

Phone Reboot 10

Polycom VVX 500 Button Diagram

1. Reversible tab (for wallmount installation)

Speaker

Dialpad

4. Security slot (on side)

5. Microphone

6. Volume keys

7. Mute key

8. Speakerphone key

9. Headset key

10.

Touchscreen

11. Home key

12. Message Waiting Indicator

13.

USB port

Polycom VVX 500

Features

•Improve knowledge-worker productivity and gain access to business information at a glance.

•Reduce training time through superior calling features in a sleek design and simple-to-use phone.

•Reduce costs through simple deployment and easy administration, upgrades and maintenance.

•Provides expandability and investment protection with USB ports for optional accessories and hardware

upgrades.

•Offers easy integration with PDC Polycom Desktop Connector.

•Expandable to Video capability with the optional Polycom VVX Camera.

Reading the Display

Looking at your phone your extension appears at the top right of the display. Also on the display is an icon of a

phone with a checkmark. This phone icon will change depending on the status of the phone.

Status

Display Indications

Idle and ready

Phone icon with a check mark, extension box is blue

Incoming call

Extension box is green

Making an outgoing call, not yet connected

Arrow pointing right, extension box is green

Call Active (HD)

1 HD

Call Active (not HD)

1 Play/Triangle

Call on hold

Extension box is green with red blinking on the right side, 1

pause

New Voicemail

Envelope voice mail, left icon with envelope and number of new

messages

Missed call alert

Left icon with arrow down, phone and x with number of missed

calls

Call forwarding enabled

Arrow like a V, near the extension, box is blue

Three way call

Three person icon, extension is green

Mute enabled

Red mic with X above extension icon

Do Not Disturb enabled

Near extension, DND box is blue

Unregistered Phone

Phone with an X, extension box is blue

Polycom VVX 500 Telephone Feature Overview

A performance business media phone with the world’s best high definition audio and

business application

integration, the Polycom® VVX® phone delivers best

-in-class desktop productivity and unified communications (UC)

for the knowledge worker and busy professional.

Polycom VVX 500

Answering the Phone

To Answer a call:

•Pick up the handset.

•

If you have a headset, press the headset button.

•If you prefer speakerphone, press the screen in the middle to answer the call or press the speaker button.

To Answer a second call:

•While on a call, a second call is seen on the screen and you hear one call waiting beep. Press the center of the

screen to answer.

•If the call has minimized, Press on the screen (bottom left) to highlight that incoming call

•Then press the softkey labeled answer

•This will put the first call on hold automatically.

To go back to the first call

•Press on the screen (bottom left) to highlight that call,

•Then press the softkey labeled RESUME

To put a call on Speaker Phone:

•

Press SP Phone

To mute a call, press the mute button

•The display will show a microphone with an X through it and the indicator light will turn red.

To put a Call on Hold

•Press the soft key on your screen that is labeled HOLD that you see when you are on a call.

How to Use your Polycom VVX 500

General Help

This is a touch screen and takes a little getting used to. If you find

yourself on an odd screen, press the Red

handset to hang up. Press the Home button once or twice to restore your screen.

Polycom VVX 500

To Pick up from hold, do not pick up the handset

•

Press RESUME

•Use Speakerphone or pick up the handset

Video Calls

If you call a video enabled phone or video bridge you will automatically begin sending video. The top right icon will

be a video image or a video camera with a slash line indicating no video (VVX camera shutter is closed)

•Be sure your privacy shutter is open or closed based on your preference.

•Use Speakerphone, headset, or pick up the handset for the voice call.

If you call a voice only phone then no video will be sent. The top left icon will simply show your image and in the

upper right center screen image will be displayed a camera with a slash line indicating no camera.

Conference Call (Three-Way Calling)

To Make a 3-Way Call

•Dial the first Number or receive first call

•Press the soft key labeled Conference

•The 1st call is automatically put on hold. You get a dial tone

•Dial the second number

•

Press the soft key labeled SEND

•Once the second caller has answered, Press the soft key labeled Conference

Everyone is together on a Three Way audio Call. Your display will show both calls.

•You have the option to press Far Mute each line

•If you are on a video call, you can choose one call at a time to send and receive video

•Simply press the call to the right

•Press the soft key labeled Select Video

To separate a 3-Way Call

•

Press a call on the screen

•Press the soft key labeled Remove

Voicemail

Ask your system administrator to be sure the voicemail is enabled, to get the voice mail portal # and default

password.

For more information, see masergy.com Support page for more information. The first time you call your voicemail,

you need to set up a new passcode and record your spoken name.

Simply follow the prompts.

Polycom VVX 500

From your Masergy phone

•Press MSG (Top Right)

•

Enter your passcode and press #.

From any phone

•Dial your extension or DID# and wait for the voice mail to pick up.

•

Enter your passcode and press #.

•Dial the voice mail portal telephone number.

•Enter your extension.

•

Enter your passcode plus #.

From someone else’s Masergy phone

•Dial the voice portal telephone number, press *.

•Dial your extension, then your passcode and then #.

Note: To clear the message waiting indicator

•

Press *99.

•

Press Dial.

Transfer a Call

With the new Polycom firmware 5.5 for the

VVX Series telephones, call transferring can now be set up with either Blind or Consultative transfer capabilities.

The default setting is a Consultative transfer type.

Each user can change their default Transfer setting:

1. From Home screen select Settings

Select 1 Basic

Select 1 Preferences

4. Scroll down to Default Transfer Type and select it. (varies on each VVX Series set)

5. You will see two choices

a. 1 Consultative (Initially set as default)

2 Blind

Note: Please choose what you would like your default setting to be.

Polycom VVX 500

When you need to transfer a call, if you hold the soft key labeled Transfer down for a few seconds, a window will be

displayed, allowing you to choose between Consultative and Blind for each call. If you simply touch Transfer soft key

then your default setting would be automatically used.

Blind versus Consultative Transfer

Polycom VVX 500

Blind transfer – will simply forward the Calling ID of the transferred party to the extension entered.

Consultative transfer – or warm transfer allows the transferred call to be introduced to the extension and the

person doing the transfer Caller ID is displayed. If the call goes to voice mail, then you have the option to cancel the

transfer by hitting the soft key labeled transfer. Or hitting Transfer soft key again will transfer the call to the desired

extension.

Call Park

Call Park is a “non-exclusive Hold” It puts a call on hold that can be picked up anywhere at the company. A call can

be parked by anyone at any extension and then the call picked up from any extension. Once a call has been parked

your phone is free for other calls.

You should have IM or overhead paging to utilize Call Park most efficiently. Only one call can be parked at an

extension. If the parked call has not been picked up after 50 seconds, the call will ring back to the phone where the

call was answered and parked from. This 50 second timer is customizable.

Call Park

•While on the call you want to park

•Press the soft key labeled More

•Press the soft key labeled PARK

•Dial the extension

•Press the soft key labeled Enter

•Page the person on overhead paging to let them know there is call parked at their extension

Park Pickup

•Press the soft key labeled ParkPck.

•Enter the extension (where the call was parked to).

•Press the soft key labeled Enter.

Phone Top Features

•Press the soft key labeled ParkPck

•Enter your extension (where the call was parked to)

•Press the soft key labeled Enter

Adjusting the Volume on the phone

Note: These buttons are located at the bottom of the phone.

•While the phone is idle the volume keys adjust the ringer.

•While on the handset, headset or speakerphone the volume

keys adjust the volume.

Changing the Ring Type

To change the ring type

•Press the home hard key, shaped like a house.

•

Press Settings.

•

Press 1 for Basic or press Basic on the screen.

•

Press 5 for Ring Type.

•Use the screen scroll to each Ring Type.

•Tap the ring type.

•Press the soft key labeled Play, the one you listen to last is one you’ll use.

Additional Softkeys

There is an additional set of softkeys. There are several ways to access these options. We’ll show you short cuts to

each, but as soon as you see one, the others are right there.

The soft keys change to Dialpad, Directory, Recent, Favorites

Dialpad

When you start dialing a phone number, you get to this menu. From here to can dial a number, the phone has a

memory of calls you’ve been dialing. To reset what you are working on, press the Red handset to hang up.

Recent

•To review Missed Calls and other recent calls, press the clock at the top left.

•Click the up/down arrow to view/change sorting options. (Click the X to return)

•Click The funnel to view/change all calls, missed, received or placed calls.(Click the X to return)

•Click the trash to clear lists. (Click the X to return)

Polycom VVX 500

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