Polycom VVX 310 User manual

Quickstart Guide

Polycom VVX 300/310

Quickstart Guide | Polycom VVX 300/310

Polycom VVX 300/310 | Features

Speaker

Soft Keys

Line Keys

Dialpad

Message

Indicator

Home/Lines key

Line Keys

Navigation keys/

Select

Headset key

Speakerphone key

Mute key

Volume keys

Microphone

Transfer

Messages

Hold

Understanding the Icons

Registered line Phone warning

Unregistered line Login credentials invalid

Placing a call Shared line

Active call using

Polycom HD Voice

Shared line with

a held call

Held call Call forwarding is enabled

Incoming call You have messages

Active conference Presence status

(Available)

Placed call Presence status

(Busy or In a Call)

Received call Presence status

(Away)

Missed call Presence status

(Do Not Disturb)

Favourite Presence status

(Ofine)

Do Not Disturb enabled Presence status

(No Information)

Quickstart Guide | Polycom VVX 300/310

New Call Select New Call to display the Dialer so you

can place a call.

Messages Select Messages to access your voicemail.

Directories Select Directories to access your Contact

Directory, Favourites, and Recent Calls list.

You may also be able to access a Corporate

Directory and Buddy Status List if they’re set

up on your phone.

Forward Select Forward to set up forwarding options

for incoming calls.

DND Select DND to toggle DND (Do Not Disturb)

on or off. When DND is enabled, your phone

won’t ring and incoming calls will go to

voicemail.

Settings Select Settings to access phone features

and settings to customise your phone.

Additional icons may include:

Applications Select Applications to access a menu of

custom applications. See your administrator

for information about any specific

applications listed in this menu.

Calendar Select Calendar to show a calendar with

your meeting details. Using the Calendar

feature, you can join meeting directly from

your phone.

Basic phone features

Phone Views

›Your phone has three main views: Home, Calls, and Lines

view (the default).

›To change views:

∙For Home view, press

∙From Home view, press to display either Lines or

Call view.

›At the top of each view is a status bar. The status bar shows

the date and time. If your phone has information you should

know about, messages will display, together with the time.

Home View

›Home view displays your phone line, messages, setting

and information. At the bottom of the Home view is a Page

indicator that shows how many pages of icons Home view

displays.

›To change the displayed page, press the down or up arrow

key. To change the highlighted entry, press the right or left

arrow key. Press Select to access the desired menu.

Basic phone features

Quickstart Guide | Polycom VVX 300/310

Calls View

›Calls view allows you to see multiple calls in progress on

the same line, or if you have one held call. Use the up and

down arrow keys to see all your calls. If your phone has

multiple lines, calls display under the associated line.

Basic phone features

Lines View

›Lines view is your phones default display. Lines view

displays your phone lines, your favourites, and soft keys on

the soft key area.

›If your phone is idle, you can press a line key to access the

Dialer.

If your phone has calls, the phone line indicates the num-

ber of calls you have and if they’re active or held. If the

phone line has an active call, the call colour is medium

grey. If the phone line has one or more held calls, the call

colour is light grey. The number of total calls is shown

above the calls. To select a call, use the up down arrow

keys.

Basic phone features

Quickstart Guide | Polycom VVX 300/310

Place a call

Use any of the following approaches to place a call:

›Press the New Call soft key. Select one of the previously-

called entries shown in the display or start entering a

number. As you enter numbers the Dialer displays a list of

similar numbers. Use the up and down arrow keys to select

a match and automatically enter it.

›Dial the number then press the Speaker button

›Dial the number then press the Headset button, if you

are using a headset.

›To call from your Directory:

∙From Home view, select Directories, and select Contact

Directory.

∙From your Directory, use the up and down arrow key to

select the contact you want to call.

∙Place the call by doing one of the following:

From the contact’s information screen—press Info,

and press Dial.

∙Use the up and down arrow key to select the contact,

and press Dial.

Placing and receiving calls

Responding to Incoming Calls

While your phone rings, you can do the following:

›Temporarily ignore the call before answering it.

›Reject the call so it goes directly to voicemail.

›Forward the call to another person.

Ignoring Incoming Calls

Ignore or silence a call to stop your phone from ringing. Even

though the call is ignored, your phone will still display the

incoming call notification so you can still answer the call.

To ignore or silence a call:

›From the Incoming Call window, press Ignore (for private

lines) or Silence (for shared lines).

›The Incoming Call window disappears, your phone stops

ringing, and either Home or Calls view displays.

Rejecting Incoming Calls

Reject a call to stop your phone from ringing and send the call

directly to voice mail. Calls you reject display in your Recent

Calls list. Rejecting calls is not available for shared lines.

Placing and receiving calls

Quickstart Guide | Polycom VVX 300/310

To reject an incoming call:

›From the Incoming Call window, press Reject. You can also

reject an incoming call from Lines and Calls view.

›The call goes directly to voice mail.

Forwarding Incoming Calls to Another Person

While your phone rings, you can forward the call to another

person.

To forward an incoming call to another person:

1. While your phone rings, press Forward.

2. From the Call Forwarding screen, enter the forwarding

number, and press Forward.

Placing and receiving calls

During Calls

When you’re in a call, you can do the following:

›Hold the call.

›Transfer the call to another person.

›Set up a conference call with the person you’re talking with

and another person.

Holding Calls

You can place any active call on hold. A held call displays in

Calls and Lines view as follows:

To hold a call:

›From Lines or Calls view, press Hold. If you’re in Calls

view, be sure to highlight the call first.

To resume a held call:

›Do one of the following:

∙From Lines view, press Resume. If there’s more than

one held call on the line, the last call that you held will be

resumed. If you have multiple lines and you press Resume,

the last call that you held—on either line—will be resumed.

∙From Calls view, use the up and down arrow keys to

highlight the call, and press Resume.

Placing and receiving calls

Quickstart Guide | Polycom VVX 300/310

When you transfer a call to another person, you have the

option to talk to the person before the transfer completes.

If your phone supports a blind transfer, you can automatically

transfer a call without talking to the other person. The call

is automatically transferred after you dial the number you’re

transferring the call to.

To transfer a call:

1. From Lines or Calls view, press Transfer. The active call is

held.

2. From the Dialer, place a call to the person you want to

transfer the call to.

3. When you hear the ring-back sound, press Transfer to

complete the transfer. Or, if you want to talk with the

person before the transfer completes, connect and talk

with the person, and then press Transfer. To cancel the

transfer before the call connects, tap Cancel.

Transferring Calls

To perform a blind transfer:

1. From Lines or Calls view, press Transfer. The active call is

held.

2. From the Dialer, press Blind, and place a call to the person

you want to transfer the call to. If you don’t see Blind, press

More, and then Blind.

3. The call automatically transfers to the person you

specified.

Transferring Calls

Quickstart Guide | Polycom VVX 300/310

Setting Up Conference Calls

There are two ways to set up a conference: the conventional

way—by calling two people and using the Confrnc soft key—or

joining two existing calls using the Join soft key.

To set up a conference call:

1. Call the first person.

2. From Lines or Calls view, press More and then Confrnc.

The active call is held.

3. Using the Dialer, call the second person.

4. When the second person answers, press More and then

Confrnc to join everyone in a conference. The Active:

Conference screen displays.

Conference Calls

Listening to Voicemail

Your phone may indicate new voicemail messages by the

following:

›A message in the status bar, as shown next. The message

indicates the number of new messages you have. The

count is a total of all messages on all lines on the phone.

›A flashing Message Waiting Indicator, located at the top-

right of your phone.

›An audible alert (if your phone is on-hook).

To listen to voicemail messages:

1. Press , and select Message Center. Or, from Home

view, select Messages, and select Message Center.

2. If multiple lines are configured on your phone, the Line

Select screen displays. Use the up and down arrow keys to

select the line that has the message.

3. From the Messages screen, press Connect and follow the

prompts.

Voicemail

Quickstart Guide | Polycom VVX 300/310

Viewing Recent Calls

Your phone maintains a Recent Calls list—a list of missed,

received, and placed. Each list can hold up to 100 entries.

From the Recent Calls list (shown next), you can:

›Sort, order, and filter calls (press Type). By default, the list

displays all call types (missed, placed, and received), with

the most recent call displaying first, as shown next.

›Remove certain calls from the list.

›Select a call record to view call details and manage the

call.

›Use the up and down arrow keys to highlight an entry and

press Dial to automatically call the person.

To view your Recent Calls list:

›From Home view, select Directories from Home view, and

select Recent Calls.

To manage a call record:

1. From your Recent Calls list, use the up and down arrow

keys to highlight an entry, and press the right arrow key.

2. From the call details screen, shown next, you can:

›Press Dial or the right arrow key to call the person.

›Press Save to add the person to your Contact Directory. If

the person is already in your Contact Directory, but isn’t a

Favourite, Add to Favourites displays instead. Press Add to

Favourites to automatically make the person a Favourite.

›Press Delete to delete the call from the list.

›Press Edit to edit the phone number before you dial the

person.

Recent Calls Recent Calls

Quickstart Guide | Polycom VVX 300/310

Customising recent calls list:

1. From Home view, select Directories from Home view, and

select Recent Calls.

2. Press Type to filter calls for specific lines or types of calls.

›When you filter calls, you can choose to display only

missed, received, or placed calls. Or, you can choose to

display all call types (the default). You can choose to display

only calls from a certain line.

3. Press Sort to sort the calls.

›When you sort calls by the time of the call, you can to order

calls in ascending (oldest call first) or descending (most

recent call first) order.

›When you sort calls by call name, you can order calls

in ascending (alphabetical) or descending (reverse-

alphabetical) order.

Working With Your Contact Directory

You can store a large number of contacts in your phone’s local

Contact Directory.

To view contact information:

›From your Contact Directory, use the up and down arrow

keys to select the contact, and press Info.

›The contact’s information screen, including the contact’s

name and phone number, displays (as shown next).

Additional information—such as a job title, label, or email

address—may also display.

To search for a contact:

1. From your Contact Directory, press Search.

2. From the Search screen, enter search criteria and press

Search.

›A list of search results is displayed. Press Back to display

your Contact Directory again.

Recent Calls Contact Directory

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