Polycom RSS 4000 User manual

7.0.0 |Oct. 2011 |3725-32871-002/C

Polycom®RSS™4000 System

Getting Started Guide

Polycom, Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,

reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the

software contained within its products. The software is protected by United States copyright laws and

international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.,

a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not

responsible for printing or clerical errors. Information in this document is subject to change without notice.

Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are

trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United

States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent

applications held by Polycom, Inc.

Table of Content

General Safety Precautions······························································1

System Hardware Installation ··························································1

System Indicators ··········································································2

Preparations before Configuration ····················································3

Obtaining the Network Information ··················································· 3

Obtaining the Product Activation Key················································· 4

Initial IP Address Modification··························································4

Installing Multicast Controls (Optional) ···············································8

Gatekeeper Configuration (Optional) ·················································8

SIP Configuration (Optional) ····························································9

Ready for Use ············································································ 10

Maximum Capacity ····································································· 11

TCP/UDP Port Usage···································································· 12

Notes Regarding On Demand Archive and Live streaming ···················· 13

Configuring Windows Media Player to receive streaming media·············· 13

Hardware Specification ································································ 14

Polycom Solution Support Services·················································· 14

Polycom® RSS™ 4000 Getting Started Guide – Version 7.0

General Safety Precautions

Follow these rules to ensure general safety:

•Keep the area around the Polycom® RSS™ 4000 unit clean, free of clutter and well

ventilated.

•Decide on a suitable location for the equipment rack that will hold the Polycom®

RSS™ 4000 unit and is near a grounded power outlet.

•Use a regulating uninterruptible power supply (UPS) to protect the Polycom®

RSS™ 4000 unit from power surges and voltage spikes, and to keep it operating in

case of a power failure.

System Hardware Installation

To unpack the system package:

1 Check the package to ensure its completion.

2 Open the package and check the items included. The following items should be

included:

―One Polycom® RSS™ 4000 server unit

―Two power cables

―Two RJ-45 network cables

―One DB-9 serial port cable

―A CD

―A license and a user registration card

3 Take all items out of the package and check if any of them is in poor condition.

If you find damage, file a claim with the delivery carrier. Polycom is not responsible for

damage sustained during shipment of this product.

Polycom® RSS™ 4000 Getting Started Guide – Version 7.0

To install system hardware

1 Place the Polycom® RSS™ 4000 unit on a stable flat surface in the selected

location.

2 Insert each power cord connector into the rear of the unit and connect each to an

appropriately rated socket outlet. The Polycom® RSS™ 4000 unit is supplied with

two power cords, BOTH power cords should be connected to the mains power

supply during normal operation.

3 Connect the LAN cable to LAN1 in the back of the system.

The LAN2 port is used when the system runs in the maximum security mode.

4 Turn on the power switch.

PlugActs as Disconnect Device:

•The socket outlets to which this apparatus is connected must be installed near the

equipment and must always be readily accessible.

•In order to fully isolate the equipment then both power cords should be disconnected

otherwise the system will remain energized.

System Indicators

When the system is running, indicators on the front panel indicate operating

conditions of the system. Refer to the table below for the indicators and their

explanations.

Indicator Panel Identifier Status Explanation

LAN1 Activity

Status Indicator LAN1 LED

Green light on Network port is functioning normally,

with no data being transmitted

Green light

blinking

Network port is functioning normally,

with data being transmitted

Off No Network connection

Polycom® RSS™ 4000 Getting Started Guide – Version 7.0

Indicator Panel Identifier Status Explanation

System Status

Indicator STATUS LED

Blue light on System is functioning normally, with no

resources being used (idle)

Blue light

blinking

System is functioning normally, with

resources being used

Red light on System alert, with no resources being

used (idle)

Red light

blinking

System alert, with resources being

used

Hard Disk

Status Indicator

HDD LED

Blue light on Hard disk is functioning normally

Blue light

blinking System is recording

Red light on Hard disk is functioning abnormally

Power Status

Indicator Power LED

Green light on Power is functioning normally

Red light

blinking Power alert

Preparations before Configuration

Obtaining the Network Information

Before the initial configuration, get the following information from your network

administrator to configure Polycom® RSS™ 4000 to your local network:

•IP address, subnet mask, and default gateway IP address to be assigned to

Polycom® RSS™ 4000.

•(Optional) DNS server address.

•(Optional) Gatekeeper address, and the H.323 prefix and E.164 number to be

assigned to the Polycom® RSS™ 4000.

Polycom® RSS™ 4000 Getting Started Guide – Version 7.0

Obtaining the Product Activation Key

Before using Polycom® RSS™ 4000, you need to obtain the product activation key.

When you power on and log in to the Polycom® RSS™ 4000 for the first time, the

system displays the product activation page, prompting you to enter a product

activation key.

To obtain the product activation key

1 Enter the following website address in the address bar of the browser:

http://support.polycom.com, and go to the Polycom Support Center.

2 Enter your Email address and password to log in or register for a new account.

3 Go to Licensing & Product Registration > Activation/Upgrade.

4 Follow the page prompts step by step to generate the Key Code required for

system activation.

If you are required to enter the License Number and Serial Number of the device,

you can find them from the document provided with the Polycom® RSS™ 4000

device.

5 Record the activation key (Key Code) on the page.

Initial IP Address Modification

The system default IP address of LAN 1 port before delivery is:

IP Address: 192.168.1.254

Subnet Mask: 255.255.255.0

Gateway: 192.168.1.1

There are two ways to change the system initial IP address:

•Via Web interface (Recommended)

•Via Console or Telnet connection

To change IP address via the Web interface:

1 Connect your computer to the LAN 1 port of the Polycom® RSS™ 4000 with a

cross-over network cable, or connect your computer and Polycom® RSS™ 4000 to

the same switch in the LAN.

2 Set your computer IP address to be in the same network segment as the Polycom®

RSS™ 4000.

3 Run the Web browser on your computer, enter https://<system IP address> in the

Polycom® RSS™ 4000 Getting Started Guide – Version 7.0

address bar, and then press Enter.

By default, Polycom® RSS™ 4000 Web server has an untrusted certificate and uses the

HTTPS protocol to set up SSL secure connection with client end.

•If you use Internet Explorer as a browser, you will be prompted that the security certificate

for the website has some problem. Please choose Continue to this website to enter the

•If you use Firefox browser, you will be prompted that the connection is not trusted. Please

add the site being connected to Security Exception as suggested on the page and enter the

After you install the security certificate issued by the Certification Authority in your system, you

will not receive this alert again.

4 (Optional) Select a language for the Web interface from the Select language list in

the top right of the page.

5 On the Login page, enter the administrator’s username and password, and then

click the Log In button.

The default username and password are both admin.

6 The Product Activation page displays when you first-time log in. Enter the

activation key in the Activation Key box and click Update.

If you do not activate the system, you can still use the Web interface, but cannot perform calling,

recording, live streaming and video playing operations using the system.

7 When prompted to restart the system, select No to proceed with setting the IP

address.

8 Click System Config > IP Setting and configure the following parameters in the

Network Setting area.

Table 1-1 Signaling Network Parameters Description

Parameter Description

Obtain an IP Address

Automatically (DHCP)

Specifies the system to obtain an IPv4 automatically.

Note: Obtaining an IP Address Automatically is not recommended.

For best results, the system should be configured with a static IP

address.

Using the following IP

Address

Specifies whether to use a static IPv4 address. You need to manually

enter the IP address and subnet mask.

Polycom® RSS™ 4000 Getting Started Guide – Version 7.0

Parameter Description

Enable IPv6 Specifies whether to enable IPv6 related functions.

Obtain an IP Address

Automatically (IPv6)

Specifies whether to obtain the IPv6 address automatically using

Stateless Address Auto-configuration (SLAAC).

Using the following IP

Address (IPv6)

Selects this option to manually configure a static IPv6 address. You

need to enter the link local address, site local address and global

address.

Enable ICMP V6 DAD Specifies whether to enable the Duplicate Address Detection (DAD)

to ensure the IPv6 address set to the system is unique in the local

network.

Enable ICMP Echo Specifies whether to enable the system to respond to an ICMP echo

request (Ping) sent from other devices in the network. In some

high-security environments, you may need to disable this option to

protect the system from Ping attacks.

LAN Speed Specifies the speed/duplex modes for LAN port. Supports the

10/100M Full Duplex or Half Duplex mode and the 1000M network.

Select Auto to use auto-negotiation.

Note: When setting LAN port speed, contact your network

administrator to ensure that the switch link rate matches the system

port speed.

9 In the General System Network Settings area, configure the following settings.

Table 1-2 General System Network Parameters Description

Parameter Description

Enable Destination

Unreachable Message

Specifies whether to enable the system to forward ICMP destination

unreachable messages that come from other network devices when

the system is configured to serve as a router.

Host Name Specifies the host name of the system.

Domain Specifies the domain name of the system.

Gateway Specifies the address of the interface to use for accessing the IPv4

gateway.

Default IPv6 Gateway Specifies the address of the interface to use for accessing the IPv6

gateway.

Polycom® RSS™ 4000 Getting Started Guide – Version 7.0

Parameter Description

Preferred/Alternate

DNS Server Address Specifies the preferred or alternate DNS server addresses here for

the system to resolve domain names.

NAT Public (WAN)

Address Specifies whether to enable the Network Address Translation (NAT).

Network Address Translation environments use private internal IP

addresses for devices within the network, while using one external IP

address to allow devices on the LAN to communicate with other

devices outside the LAN.

Enter the external IP address here if this option is enabled.

10 Click Update and confirm to restart the system to apply the setting.

To change IP address via RS-232 Console or Telnet:

1 Connect your PC to the RS232 port of the Polycom® RSS™ 4000 with a serial port

cable and activate the console port (115200，8bits).

2 After you logged in to the console port, input the default password POLYCOM to

enter the system.

3 Enter "?" or "help" after the prompt "#" and the system displays available

command information.

4 Change IP address using the command in the format below:

set lan1 ip {dhcp | static <ip> netmask <mask> gw <gateway>}

For example, to set the IP address of LAN1 port to 172.21.103.29, subnet mask to

255.255.255.0 and gateway address to 172.21.103.254, enter the following

command:

5 After the system is restarted, activate the device according to Steps 3 to 6

described in the section To change IP address via the Web interface.

Points to note:

•The same steps are also applicable for a Telnet connection.

•Only one console (Telnet or RS232) at a time can be connected.

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