Polycom VVX101 User manual

Polycom VVX101, 201, 3xx, 4xx, 50x, 60x

manual

A. General information

1. Introduction

Welcome!

This manual helps you to optimize the usage of the IP telephone in combination with the PBX. Please

use this manual at initial operation. Some features differ from the features described in the

manufacturer's documentation.

The following pages describe the Polycom VVX models.

VVX101 VVX201 VVX311

VVX411 VVX501 VVX601

Expansion module (max. 3)

available for VVX 300-600

We hope you enjoy using the telephones!

2. Used symbols

Type Icon Description

Notice Important information and notices that you

have to pay attention to.

Hint Useful hints that provide additional

information.

Action – is marked with a dash

Result of an

action ⇒ is marked with an arrow

List • is marked with a bullet point

B. Security

1. Notes

Please note that the video functionality is not supported.

Please note that uaCSTA (CTI) is available from formware 6.0.0.

The device was produced in accordance with the most common security standards. Nevertheless,

note the safety guidelines in order to use the device securely. Please note the following safety

guidelines to lower risk of burning, electric shocks, and similar risks.

General guidelines

1. Keep the device dry and clean at transport, storage, and usage.

2. Avoid collisions and drops of the device at transport, storage, and usage.

3. Do not open the device case and do not try to repair the device on your own.

Guidelines for usage and operation

1. Check whether the power supply voltage is in accordance with the device's voltage.

2. Pay attention to dry hands before using a cable.

3. Do not spill liquids on the device.

Guidelines for cleaning

1. Disconnect and unplug the device from the power supply before cleaning.

2. Use a soft, dry, antistatic cloth to clean the device.

Please find instructions on operation in the manufacturer's manual.

2. Encryption

You have the option of voice encrypting (SRTP) your telephone calls. You can activate this function

for your customer account via the administration portal at any time.

Activation of this function is subject to fees.

- Activate the function on the administration portal.

- Restart all telephones. Restarting may take a few minutes. During a conversation a lock icon on

the telephone display indicates encryption is activated.

⇒ The active call is now encrypted.

You can activate the function Voice Traffic encryption (SRTP) on the administration

portal under ADMINISTRATION / Profile.

C. Initial Operation

1. Requirements & Information

In order to use this IP telephone with your telephone system you will need a sound

broadband connection.

If you only have a single circuit plug available (e. g. in home offices) but would like to

access the Internet with your laptop while using the phone, connect the laptop to the

circuit plug on the phone.

This feature is not available on Polycom VVX 101 models.

2. Adding an extension

All telephones you receive are preconfigured and connected to the telephone system.

Find further information on how to install an extension in the administration portal

manual.

D. Operation

1. Basic Functions

1.1 Overview of Keys

Below you will see an overview over all keys of the respective models.

Polycom VVX 101 / 201

Polycom VVX 311 / 411

Pos. Description

1 USB port

2 Message Waiting Indicator

3 Line keys

4 Home key

5 Soft key

6 Navigation keys/ select key

7 Headset key

8 Speakerphone key

9 Speakerphone key

10 Volume key

11 Microphone

12 Hold

13 Message

14 Transfer

15 Dialpad

16 Speaker

17 Reversible tab (for wallmount installation)

18 Hookswitch

19 Security slot

Polycom VVX 501 / 601

Pos. Description

1 USB port

2 Message Waiting Indicator

3 Home/line key

4 Home/line key

5 Headset key

6 Speakerphone key

7 Mute key

8 Volume keys

9 Microphone

10 Dialpad

11 Speaker

12 Reversible tab

1.2. Keys in Detail

Key Description

You can use the navigation keys to steer

through the menu. On the initial page:

Down: Menu

Up: History

Left: Telephone settings

Right: Directory search

Adjusts the speaker's and telephone's volume

Mutes the microphone

Headset

Speaker

Transfer*

Hold conversation*

* not available for

Polycom VVX 501 & 601

1.3. Outgoing Call

Entering the extension number is sufficient when performing an internal call. If you

choose to perform an external call, you have dial the exchange identification code (e.g.

"9" for UK) prior to the external number.

You have the following options to perform an outgoing call:

Receiver

- Pick up the receiver.

- Enter the telephone number.

- Confirm your call by pressing the Send soft key.

- End the conversation by pressing the soft key End Call or hanging up.

Alternative:

- Enter the telephone number.

- Pick up the receiver.

- End the conversation by pressing the End Call soft key or hanging up.

Speaker

- Press the speaker key to activate the speaker.

- Dial the telephone number.

- Confirm your call by pressing the Send soft key.

- End the conversation by pressing the soft key End Call.

Headset

- Activate the headset by pressing the headset key .

- Dial the telephone number.

- Confirm your call by pressing the Send soft key.

- End the conversation by pressing the soft key End Call.

1.4. Incoming Call

To answer an incoming call, you have the following options:

- Pick up the receiver or press the speaker key to answer an incoming call. Press the headset

key in order to answer with your headset.

- End the conversation by hanging up or by pressing the End Call soft key.

1.5. Call Waiting, Toggle & Hold a Call

Call Waiting

The display of the telephone sends out a double knocking sound as soon as a second call comes in

during an active conversation.

You have the following options:

- You can take the incoming call by pressing the Answer soft key and set the active conversation on

hold.

- You can reject the incoming call by pressing the soft key Reject.

- You can transfer the incoming call without taking it directly. Press the Transfer soft key or the

transfer key *.

Incoming calls can only knock, if the the Call waiting indication (CWI) for the extension is

activated. To enable CWI for your phone, select Call Waiting Indication in the menu

under Call Settings.

Hold a Call

- In order to hold an active call, press the Hold key or push the Hold button *.

- To take an incoming call during an active conversation, press the Answer soft key. To reject an

incoming call, press the Reject soft key. You can transfer incoming calls directly by pressing the

transfer button * or the Transfer soft key.

⇒ The active conversation is now on hold.

Currently, it is not possible to access the central directory during a call on hold.

Toggle

- To toggle between two callers, press the soft key Swap. You can further toggle between the

conversations using the navigation keys and confirm your choice by pressing the Resume soft key.

⇒ The active conversation is put on hold and the caller hears a waiting music.

1.6. Call Transfer

To transfer an incoming call, you have the following options:

Attended Transfer

- After taking the call, press the Transfer soft key.

- Now enter the extension number.

- Press Transfer.

- Announce the incoming call.

- To transfer the call, press the Transfer soft key, then you can hang up.

Unattended transfer

- Press the Transfer soft key during an active call.

- Enter the destination extension number and press the Transfer key.

- Hang up.

If you want to perform a transfer during an active conversation follow the next steps:

Answer the call by pressing the Answer soft key.

Press the Transfer soft key.

Choose the line you want to transfer to.

Confirm with the Transfer soft key for an unattended transfer.

Blind Transfer

- Do not take the incoming call.

- Press the soft key Transfer.

- Enter the number.

- Press the Transfer soft key.

- Hang up to finalise the transfer.

- When transferring a call that is on hold, you have the option to perform an unattended

transfer by pressing the soft key Transfer, entering the number and press Transfer

again.

1.7. Call Forwarding

You can configure various call forwarding scenarios. For this purpose you can use the call

forwarding profiles.

Under the telephone menu you can only edit the default profle (catch all / always) to be found under

the call forwarding profiles. You can edit the remaining call forwarding profiles via Ncontrol or via

the administration portal. For more information, refer to the administration portal manual and the

Ncontrol manual.

The following call forwarding options are available. You can activate or deactivate call forwardings

via the telephone menu's call settings.

Permanent call forwarding (always)

All incoming calls will be forwarded directly to the predefined telephone number.

Forward if busy (busy)

New calls will be forwarded immediately, when coming in during an active call. This call forwarding

option functions only, if the Call Waiting function is deactivated.

Delayed call forwarding (no answer)

Call forwarding condition: You do not answer the incoming call within a defined time period

(timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be

forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then

forwarded to the defined destination.

If unavailable (not registered)

Other manuals for VVX101

This manual suits for next models

Table of contents

Other Polycom IP Phone manuals

Polycom

Polycom Polycom SoundPoint IP 430 User manual

Polycom

Polycom SoundPoint IP 550 User manual

Polycom

Polycom VVX 250 User manual

Polycom

Polycom VVX 500 Manual

Polycom

Polycom VVX 150 Manual

Polycom

Polycom CX500 Lync Edition User manual

Polycom

Polycom VVX 400 User manual

Polycom

Polycom VVX 500 series Installation guide

Polycom

Polycom soundpoint IP series User manual

Polycom

Polycom VVX 401 User manual

Polycom

Polycom SoundPoint IP 321 User manual

Polycom

Polycom SoundPoint IP 331 User manual

Polycom

Polycom SoundPoint IP 600 SIP User manual

Polycom

Polycom SoundPoint IP 320 Instruction Manual

Polycom

Polycom Polycom SoundPoint IP 430 User manual

Polycom

Polycom VVX 300 User manual

Polycom

Polycom SoundPoint IP 650 User manual

Polycom

Polycom SoundPoint IP 335 User manual

Polycom

Polycom VVX 300 User manual

Polycom

Polycom VVX 301 Parts list manual

Polycom

Polycom SoundPoint IP 300 Service manual

Polycom

Polycom SoundPoint IP 321 Installation and operation manual

Polycom

Polycom soundpoint IP series User manual

Polycom

Polycom VVX 400 User manual

Popular IP Phone manuals by other brands

Alcatel

Alcatel 4028 manual

Cisco

Cisco SPA-500 Series user guide

Proximus

Proximus Maestro 3016 IP quick start guide

Fanvil

Fanvil X4 user manual

Cisco

Cisco 7962 user guide

Snom

Snom 320 quick start guide

Yealink

Yealink Yealink SIP-T46G Guide

Avaya

Avaya 4625SW user guide

Yealink

Yealink SIP-T52S quick start guide

Nortel

Nortel 1140E Getting started

Nexotek

Nexotek NT-P500 user manual

Avaya

Avaya Integral 5 R3.0 user guide

GE 28320EE2 - Dect 6.0 InfoLink 2 user guide

Avaya

Avaya 4600 Series Administrator's guide

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP user guide

Nortel

Nortel i2050 installation guide

Fiberme

Fiberme FAP260 Series user guide

Meridian

Meridian M5009 user guide