Polycom Soundpoint 331 User manual
Polycom'Soundpoint'331'IP'Phone'
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1.'Using'the'Handset''
To!place!and!answer!calls!with!the!handset,!simply!lift!the!handset.!To!change!from!handset!to!
speakerphone,!press!the!Speakerphone!key!and!hang!up!the!handset.!
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2.'Using'the'Speakerphone''
To!place!and!answer!calls!using!the!speakerphone,!press!the!Speakerphone!key.!To!change!
from!speakerphone!to!handset,!lift!the!handset.!
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3.'Adjusting'the'Volume''
To!increase!or!decrease!the!volume!of!your!handset,!headset,!or!speakerphone,!press!the!up!or!
down!Volume!key!either!at!the!dial!tone!or!while!on!a!call.!
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4.'Adjusting'the'Ringer'Volume''
Press!the!up!or!down!Volume!key!to!adjust!the!volume!to!the!desired!level.!
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5.'Changing'the'Ringer'Sound''
Step'1!!!Press!the!Menu!key.!!
Step'2!!!Use!the!Navigation!keys/Select!key!to!navigate!to!and!select!Settings.!
Step'3!!!Use!the!Select!key!to!select!Basic.!
Step'4!!!Use!the!Navigation!keys/Select!key!to!navigate!to!and!select!Ring!Type.!
Step'5!!!Use!the!Navigation!keys/Select!key!to!navigate!to!and!select!the!line!you!want!to!
change.!
Step'6!!!Use!the!Navigation!keys/Select!key!to!navigate!to!and!select!the!preferred!ring!type.!
Step'7!!!Press!the!Home!key!twice!to!return!to!your!main!screen.!
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Note:!If!you!want!to!silence!an!extension,!select!Silent!Ring!in!Step!6.!
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6.'Placing'a'Call''
You!can!place!a!call!with!the!Polycom!IP!Phone!in!any!of!the!following!ways:!
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Option'1'''Lift!the!handset!and!dial!the!number.!!
Option'2'''Press!the!New'Call!soft!key!and!dial!the!number.!!
Option'3'''To!use!the!speakerphone,!press!the!Speakerphone!key!and!dial!the!number.!!
Option'4'''Enter!a!phone!number!and!select!the!Dial!key.!
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7.'Answering'a'Call''
You!can!answer!a!call!using!the!handset,!headset,!or!speakerphone.!
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Step'1'''To!use!the!handset,!lift!the!handset.!!
Step'2'''To!use!the!speakerphone,!press!the!Answer!soft!key!or!the!the!Speakerphone!button.!
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8.'Call'Waiting''
The!Polycom!IP!Phone!allows!you!to!answer!an!incoming!call!while!on!another!line.!!!
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Step'1'''During!an!active!call!you!will!hear!a!beep!signaling!an!incoming!call.!The!incoming!call!
will!be!viewable!on!your!phone!screen.!!You!may!choose!not!to!answer!the!call!and!allow!it!to!
roll!over!to!voicemail.!!
Step'2!!!Press!the!Answer!soft!key!and!your!1st!line!will!automatically!be!placed!on!hold.!
Step'3!!!After!completing!the!call!press!the!End'Call!soft!key!and!you!will!be!connected!to!the!
1st!line.!!
Note:!!!You!may!toggle!between!the!two!lines!by!using!the!up!&!down!Navigation!keys!
highlighting!each!call!and!pressing!the!Resume!soft!key.!!!
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9.'Ending'a'Call''
Step'1'''If!using!the!handset,!hang!up!the!handset!or!press!the!End'Call!soft!key.!!
Step'2'''If!using!the!speakerphone,!press!the!Speakerphone!key.!
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10.'Muting'a'Call''
Step'1'''To!mute!a!call,!press!the!Mute!key.!!!
Step'2'''To!disengage!mute,!press!the!Mute!key!again.!
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11.'Placing'a'Call'on'Hold''
While!on!a!call,!you!can!place!the!call!on!hold,!so!that!the!caller!cannot!hear!you!and!you!
cannot!hear!the!caller.!You!can!answer!other!calls!while!a!call!is!on!hold.!
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Step'1'''To!place!a!call!on!hold,!press!the!Hold!soft!key.!!
Step'2'''To!return!to!the!call,!press!the!Resume!soft!key.!If!multiple!calls!are!on!hold,!use!the!up!
and!down!Navigation!keys!to!select!the!desired!call!before!you!press!Resume.!!
Step'3'''If!multiple!calls!on!multiple!lines!are!on!hold,!press!the!line!button!for!the!line!to!which!
you!want!to!switch!and!use!the!scroll!keys!to!select!the!desired!call!before!you!press!Resume.!
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12.'Transferring'a'Call''
To!transfer!a!call!to!another!phone:!
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Step'1!!!During!a!call,!press!the!Transfer!soft!key.!This!places!the!call!on!hold.!'
Step'2!!!Press!the!Blind!soft!key.!!
Step'3!!!Dial!the!number!to!which!you!want!to!transfer!the!call.!
When!it!rings!on!the!other!end,!press!the!Send!soft!key.!Or!when!the!party!answers,!announce!
the!call!and!press!the!Send!soft!key.!This!will!automatically!disconnect!you!from!the!call.!If!the!
party!refuses!the!call,!press!the!Resume!soft!key!to!return!to!the!original!call.!
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13.'Redialing'a'Previously'Dialed'Number''
To!redial!a!previously!dialed!number:!
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Step'1!!!Press!the!right!Navigation!key!to!see!previously!placed!calls.!
Step'2!!!Use!the!up!and!down!Navigation!keys!to!select!the!number!you!want!to!redial.!!
Step'3!!!Press!the!Dial!soft!key.!
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14.'Redialing'a'Previously'Received'Call''
To!dial!the!number!of!a!previously!received!call:!
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Step'1!!!Press!the!down!Navigation!key!to!see!previously!placed!calls.!
Step'2!!!Use!the!up!and!down!Navigation!keys!to!select!the!number!you!want!to!redial.!!
Step'3!!!Press!the!Dial!soft!key.!
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15.'Using'Call'Forwarding''
The!Polycom!IP!Phone!includes!call!forwarding,!which!allows!you!to!redirect!calls!made!to!your!
telephone!to!another!phone.!This!is!useful!if!you!know!you!will!be!away!from!your!desk!for!
several!days,!for!example,!on!a!business!trip!or!a!vacation.!The!Polycom!IP!Phone!enables!you!
to!forward!all!incoming!calls!to!another!number.!You!can!forward!all!calls!to!an!IP!phone!or!
non-IP!phone.!
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Step'1!!!Press!the!Menu!button.!
Step'2!!!Using!the!Navigation!keys/Select!key,!select!Features.!!
Step'3!!!Using!the!Navigation!keys/Select!key,!select!Forward.'
Step'4!!!Using!the!Navigation!keys/Select!key!choose!if!you!want!to!forward!calls!Always,!only!
when!there!is!No!Answer!or!only!when!Busy.!
Step'5!!!Enter!the!extension!or!phone!number!to!which!you!want!to!forward!all!your!calls.!Note:&
If&you&want&to&forward&your&calls&to&voicemail,&enter&a&0&and&then&your&extension&(i.e.&05944).!
Step'6!!!Press!the!Enable!soft!key.!
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A!moving!arrow!icon!appears!for!that!line!to!confirm!Call!Forwarding!is!enabled.!
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To!cancel!call!forwarding,!follow!the!previous!steps!but!press!the!Disable!soft!key!in!Step!6.!The!
icon!to!the!left!of!your!extension!should!return!to!normal.!
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16.'Parking'and'Retrieving'a'Call''
The!Polycom!IP!Phone!allows!you!to!store!or!"park"!a!call!and!then!use!any!other!IP!phone!in!
the!district!(for!example,!a!phone!in!someone!else's!office!or!in!a!conference!room)!to!retrieve!
the!call.!
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Step'1!!!During!an!active!call,!press!the!Transfer!soft!key.!!
Step'2'!!Press!*37!and!listen!for!the!Park!Spot!number!the!system!assigns!(i.e.!01).!
Step'3!!!Make!a!note!of!the!Call!Park!number!and!then!press!the!Transfer!soft!key.!The!call!is!
now!parked!at!that!number,!allowing!you!to!retrieve!it!from!another!phone.!
Step'4!!!To!retrieve!the!parked!call!from!any!phone!in!the!District,!at!the!dial!tone,!dial!*37!+!
the!Call!Park!number!at!which!the!call!was!parked!(i.e.,!*3701).!
Step'5!!!Press!the!Send!soft!key.!
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17.'Unattended'Call'Pickup''
The!Polycom!IP!Phone!allows!you!to!answer!a!call!that!comes!in!on!a!telephone!extension!other!
than!your!own.!When!you!hear!an!incoming!call!ringing!on!another!phone,!you!can!redirect!the!
call!to!your!phone!using!the!call!pickup!features.!
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Step'1!!!At!the!dial!tone,!dial!*97!+!the!extension!you!want!to!answer!(i.e.!*975944).!
Step'2!!!Press!the!Send!soft!key.!
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18.'Turn'a'Call'into'a'Conference'Call'
The!Polycom!IP!Phone!supports!conference!calls,!enabling!you!to!conference!with!multiple!
parties.!!
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Step'1!!!During!a!call,!press!the!More!soft!key!and!then!the!Confrnc!soft!key.!This!will!place!the!
original!caller!on!hold.!!
Step'2!!!Place!a!call!to!another!number.!
Step'3!!!When!the!call!connects,!press!the!More!soft!key!and!then!the!Confrnc!soft!key!to!add!
this!party!to!the!conference!call.!
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You!can!repeat!these!steps!to!add!parties!to!the!conference!call.!
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19.'Program'the'Message'Button'To'Retrieve'Voicemail'
Your!Polycom!IP!Phone!has!either!a!Messages!key!or!a!Line!2!key.!The!following!will!allow!you!
to!program!that!key!to!access!your!voicemail.!
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Step'1!!!Press!and!hold!the!Messages!key!until!"First!Name"!appears.!
Step'2!!!Press!the!down!Navigation!key!twice!to!navigate!to!"Contacts".!
Step'3!!!Press!the!Select!key!to!select!"Contacts".!
Step'4!!!Enter!*99!and!press!the!Ok!soft!key.!
Step'5!!!Press!the!down!Navigation!key!once!to!navigate!to!"Speed!Dial!Index".!
Step'6!!!Press!the!Select!key!to!select!"Speed!Dial!Index".!
Step'7!!!Enter!2!and!press!the!Ok!soft!key.!
Step'8!!!Press!the!left!Navigation!key!once!to!navigate!to!"Save!Directory"!and!then!press!the!
Yes!soft!key.!
Step'9!!!Press!the!left!Navigation!key!once!to!return!to!your!main!screen.!
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