Polycom SoundPoint IP 550 User manual

BROADCONNECT

SOUNDPOINT IP 550

POLYCOM

Quick Reference Guide

SOUNDPOINT IP 550

Quick Reference Sheet

My Telephone Number:

My Extension:

Voice Portal URL:

Voice Portal User Name:

Voice Portal Password:

Administrator Name:

Administrator Phone Number:

Administrator E-mail Address:

Conferencing Phone Number:

Conferencing Access Code:

Please reference this information when contacting support:

support@broadconnect.ca

1.877.228.6616 option #3

http://mypbx.broadconnect.ca

Contents

This Guide 3

Account Information

Telphone Overview

Telephone Diagram

Answer a Call

End a Call

Put a Caller on Hold

Transfer a Call

Introduction

Your Phone

Web Portal

Retrieve Your Voicemail

Clear Message Waiting Indicator

Call Control

Microsoft Outlook Integration

Remote Office

Online Help

Transfer to Voicemail

Web Portal Welcome Page

Change Passwords

Voicemail to Email

Sequential Ring

Simultaneous Ring

Call Forwarding

Hard Buttons, Features Set A 7

Hard Buttons, Features Set B 8

Scroll Buttons 8

Calling Tips 9

Using Your Phone 10

Place a Call 10

Use 3-Way Conferencing 11

Park a Call 12

Forward Your Calls 12

Voicemail

Connect to Voicemail

Set Up Your Voicemail

Audio Conferencing

Quick Reference Sheets

Schedule a Conference

Start a Conference

Chair Commands

Introduction

In this guide you will find information on how to use your

Polycom 550 IP Phone and take full advantage of its

next-generation features†.

Your Next Generation Phone Company

Thank You for Choosing BroadConnect

Please contact your Dedicated Account Manager if you

have further questions.

Not all features are necessarily assigned to your service. Please contact

your company administrator to confirm services assigned to your system

†

Your BroadConnect Account Manager is:

For service related issues please contact BroadConnect

Support at:

support@broadconnect.ca

1.877.228.6616 option #3

Name:

Number:

E-Mail:

Polycom offers phones that will satisfy all of your business

communication needs. The SoundPoint® IP 550 delivers Voice

over IP that seamlessly integrates with BroadConnect

applications. The intuitive user interface provides dedicated,

one-button access to common telephony features; and the

information-rich display delivers content for messaging, call

information, directory access, and applications. The Polycom

SoundPoint IP 550 always offers excellent voice quality whether

using the handset, headset, or speakerphone.

Telephone Overview

Your Phone

1Line Keys

2Feature Buttons

Set A

10 Feature Buttons

Set B

12 Scroll Buttons

6Message Waiting Indicator

(MWI)

11 Delete

3Hold / Resume

4Volume Keys

8Headset

9Mute

7Speaker Phone

5Softkeys

Polycom 550: Diagram

Hard Buttons

Feature Buttons, Set A

Directories

Applications

Conference

Transfer

Redial

Access stored Contacts and Call

Lists

This is for future application.

While on a call, initiate a conference

While on a call, perform a supervised

transfer ‘Number’ or blind transfer

‘Blind’

Dial the last number dialed from your

phone

Messages

Do Not Disturb

Hard Buttons

Access: Fetures, Status,

Settings, Services

Access Voicemail mailboxes

Toggle on/off to

disable/allow incoming calls

√

Speed dial

Received

calls

Placed

calls

Missed calls

Feature Buttons, Set B

Scroll Keys

Select

Calling Tips

For outside calls, dial the 7 or 10-digit number you are calling.

You do not need to dial ‘9’ to place an external call.

It is not necessary to dial ‘1’ when placing domestic

long distance calls.

For extension calling within your company,

simply dial the extension number.

You must dial ‘011’ to call international numbers

(outside of the U.S. and Canada)

For local calls within your area code, you do not need to

dial the area code

Press the ‘Dial’ soft key after you have entered the number

to initiate the call

If enabled, you may be required to enter a PIN before placing

a long-distance call

To access directory information dial ‘411’.

NOTE: Check with your Account Manager to see if 911 is

available in your area.

Where available, dial ‘911’ to contact emergency services

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