Polycom Poly VVX Series User manual

Quantum Voice / Poly - Quick Reference Guide

January 2024 Quantum Telecom Inc.

This guide covers the use of your Poly VVX Series phone

Device Overview

Lines View

The Lines View is your phone’s default display, which allows you to select a

phone line, view calls on a shared line, or allows you to quickly call a contact

that is listed as a favorite. Your model phone may have a different amount of

line keys.

Home View

The Home View is displayed by pressing the Home key. From here, you can

initiate new calls and access your messages, Directories, Do Not Disturb, and

Call Forwarding features, as well as the phone’s settings and applications.

Quantum Voice / Poly - Quick Reference Guide

January 2024 Quantum Telecom Inc.

Placing Calls

To place a call:

1. Dial the number.

2. Pick up the Handset.

3. Press the Speakerphone or Headset key.

Answering Calls

Depending on your preference, there are multiple ways to answer an incoming

call.

1. To answer a call with your Handset, simply lift the receiver to

connect to the call.

2. To answer a call via speakerphone press the Speakerphone button.

3. To answer a call via headset feature press the Headset button.

4. You can press the Answer softkey to receive the call. When

selected, the call is answered using your speakerphone.

To answer an incoming call when you’re already on an active call:

1. Press the Answer softkey.

2. Your first call will automatically be placed on hold.

3. To retrieve your first call, use the navigation arrows to scroll to that

call.

4. Then, press the Resume softkey.

Call Park

To park a call, while on an active call:

1. Press the PARK button on the display.

Your call will now be parked and the PARK button will be lit red on all phones.

Retrieving Parked Calls

To retrieve a parked call:

1. Press the red lit PARK button.

Your call will now be retrieved from the park.

Quantum Voice / Poly - Quick Reference Guide

January 2024 Quantum Telecom Inc.

Hold

To put an active call on hold:

1. Press the Hold button or the Hold softkey.

2. To resume the call, press the Hold button again or

the Resume softkey.

Note: Calling parties put on hold will hear music while they wait for you to

return to the call.

Mute

To place a call on mute, while on an active call, press the Mute button. To

unmute a caller, press the Mute button again.

Do Not Disturb

The Do Not Disturb feature is used to send all incoming calls directly to

Voicemail. To enable Do Not Disturb, from the main screen, press

the DND softkey.

Once Do Not Disturb is enabled, calls cannot be received until you disable the

feature. To disable this feature, repeat the previous steps.

Note: The Do Not Disturb button may work differently, depending on how your

extension has been configured by your administrator.

Three-Way Conference Call

To initiate a Three-Way Conference Call, while on an active call:

1. Press the More softkey.

2. Press the Conference softkey. The first call is then held.

3. Dial the second number.

4. When the second party answers, press the More softkey.

5. Press the Conference softkey again to connect the calls.

Quantum Voice / Poly - Quick Reference Guide

January 2024 Quantum Telecom Inc.

Blind Transfer

A Blind (or unannounced) Transfer takes place when you transfer a call to

someone else without announcing the call first.

To conduct a blind transfer while on an active call:

1. Press the Transfer button or softkey.

2. Press the Blind softkey.

3. Dial a number or choose a contact for from the call list or directory.

The call is immediately transferred.

Consulted Transfer

A Consulted (or announced) Transfer is performed when you announce the

call to the recipient prior to transferring the call.

To conduct a consisted transfer while on an active call:

1. Press the Transfer button or softkey.

2. Enter the destination to which you wish to transfer the call.

3. Press the Send softkey. The caller is automatically placed on hold.

4. Once the receiving party answers, announce the call.

5. To complete the transfer, press the Transfer button or softkey again.

Direct-to-Voicemail Transfer

A Direct-to-Voicemail Transfer is performed when you wish to transfer a call

directly to another user’s voicemail.

To conduct a Direct-to-Voicemail Transfer, while on an active call:

1. Press the Transfer button or softkey. The caller is automatically

placed on hold.

2. Enter Star (*), Star (*), and then the Extension.

3. Press Transfer again to complete the voicemail transfer.

Quantum Voice / Poly - Quick Reference Guide

January 2024 Quantum Telecom Inc.

Add Contacts

To add a contact, from the Home view:

1. Use the navigation arrows to select Directories.

2. Then select Contact Directory.

3. Press the Add softkey.

4. Using the keypad enter the contact’s first name, last name, phone

number and job title.

5. You can also set a contact to Favorite here, this will allow you to dial

them from the line buttons on your phone screen.

6. Your top 3 favorites, labeled 1-3, are viewable as a line option on

your phone’s screen.

7. When finished, press Save to save the contact.

Navigational Arrows

While at the Home Screen the navigational arrows will show Call History:

1. Press Down Arrow to view Missed Calls.

2. Press Left Arrow to view Received Calls.

3. Press Right Arrow to view Placed Calls.

You may press the Type button on the softkey and select a different view.

Quantum Voice / Poly - Quick Reference Guide

January 2024 Quantum Telecom Inc.

Voicemail Setup

To set up your voicemail for the first time:

1. Press the Voicemail button.

2. First time users will hear a tutorial to set up your mailbox.

Update Voicemail

To update your voicemail:

1. Select the Voicemail button.

2. Enter your voicemail Password.

3. Press 5 for voicemail settings.

4. You can then select from the menu options provided:

1. Record Mailbox Greeting

2. Record Your Name

3. Change Your Password

4. Record and Use a Temporary Greeting

5. Delete Temporary Greeting and Restore Normal Greeting

Access Voicemail

A red Message Waiting Indicator light notifies you when you have a new

voicemail message. To check your voicemail:

1. Press the Voicemail button or your extension number.

2. Enter your voicemail Password followed by the Pound (#) key.

3. Follow the audio prompts to retrieve your voicemail messages.

Note: If you forget your voicemail password, please contact your system

administrator to have it reset.

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