Polycom Poly VVX Series User manual
Quantum Voice / Poly - Quick Reference Guide
January 2024 Quantum Telecom Inc.
This guide covers the use of your Poly VVX Series phone
Device Overview
Lines View
The Lines View is your phone’s default display, which allows you to select a
phone line, view calls on a shared line, or allows you to quickly call a contact
that is listed as a favorite. Your model phone may have a different amount of
line keys.
Home View
The Home View is displayed by pressing the Home key. From here, you can
initiate new calls and access your messages, Directories, Do Not Disturb, and
Call Forwarding features, as well as the phone’s settings and applications.
Quantum Voice / Poly - Quick Reference Guide
January 2024 Quantum Telecom Inc.
Placing Calls
To place a call:
1. Dial the number.
2. Pick up the Handset.
3. Press the Speakerphone or Headset key.
Answering Calls
Depending on your preference, there are multiple ways to answer an incoming
call.
1. To answer a call with your Handset, simply lift the receiver to
connect to the call.
2. To answer a call via speakerphone press the Speakerphone button.
3. To answer a call via headset feature press the Headset button.
4. You can press the Answer softkey to receive the call. When
selected, the call is answered using your speakerphone.
To answer an incoming call when you’re already on an active call:
1. Press the Answer softkey.
2. Your first call will automatically be placed on hold.
3. To retrieve your first call, use the navigation arrows to scroll to that
call.
4. Then, press the Resume softkey.
Call Park
To park a call, while on an active call:
1. Press the PARK button on the display.
Your call will now be parked and the PARK button will be lit red on all phones.
Retrieving Parked Calls
To retrieve a parked call:
1. Press the red lit PARK button.
Your call will now be retrieved from the park.
Quantum Voice / Poly - Quick Reference Guide
January 2024 Quantum Telecom Inc.
Hold
To put an active call on hold:
1. Press the Hold button or the Hold softkey.
2. To resume the call, press the Hold button again or
the Resume softkey.
Note: Calling parties put on hold will hear music while they wait for you to
return to the call.
Mute
To place a call on mute, while on an active call, press the Mute button. To
unmute a caller, press the Mute button again.
Do Not Disturb
The Do Not Disturb feature is used to send all incoming calls directly to
Voicemail. To enable Do Not Disturb, from the main screen, press
the DND softkey.
Once Do Not Disturb is enabled, calls cannot be received until you disable the
feature. To disable this feature, repeat the previous steps.
Note: The Do Not Disturb button may work differently, depending on how your
extension has been configured by your administrator.
Three-Way Conference Call
To initiate a Three-Way Conference Call, while on an active call:
1. Press the More softkey.
2. Press the Conference softkey. The first call is then held.
3. Dial the second number.
4. When the second party answers, press the More softkey.
5. Press the Conference softkey again to connect the calls.
Quantum Voice / Poly - Quick Reference Guide
January 2024 Quantum Telecom Inc.
Blind Transfer
A Blind (or unannounced) Transfer takes place when you transfer a call to
someone else without announcing the call first.
To conduct a blind transfer while on an active call:
1. Press the Transfer button or softkey.
2. Press the Blind softkey.
3. Dial a number or choose a contact for from the call list or directory.
The call is immediately transferred.
Consulted Transfer
A Consulted (or announced) Transfer is performed when you announce the
call to the recipient prior to transferring the call.
To conduct a consisted transfer while on an active call:
1. Press the Transfer button or softkey.
2. Enter the destination to which you wish to transfer the call.
3. Press the Send softkey. The caller is automatically placed on hold.
4. Once the receiving party answers, announce the call.
5. To complete the transfer, press the Transfer button or softkey again.
Direct-to-Voicemail Transfer
A Direct-to-Voicemail Transfer is performed when you wish to transfer a call
directly to another user’s voicemail.
To conduct a Direct-to-Voicemail Transfer, while on an active call:
1. Press the Transfer button or softkey. The caller is automatically
placed on hold.
2. Enter Star (*), Star (*), and then the Extension.
3. Press Transfer again to complete the voicemail transfer.
Quantum Voice / Poly - Quick Reference Guide
January 2024 Quantum Telecom Inc.
Add Contacts
To add a contact, from the Home view:
1. Use the navigation arrows to select Directories.
2. Then select Contact Directory.
3. Press the Add softkey.
4. Using the keypad enter the contact’s first name, last name, phone
number and job title.
5. You can also set a contact to Favorite here, this will allow you to dial
them from the line buttons on your phone screen.
6. Your top 3 favorites, labeled 1-3, are viewable as a line option on
your phone’s screen.
7. When finished, press Save to save the contact.
Navigational Arrows
While at the Home Screen the navigational arrows will show Call History:
1. Press Down Arrow to view Missed Calls.
2. Press Left Arrow to view Received Calls.
3. Press Right Arrow to view Placed Calls.
You may press the Type button on the softkey and select a different view.
Quantum Voice / Poly - Quick Reference Guide
January 2024 Quantum Telecom Inc.
Voicemail Setup
To set up your voicemail for the first time:
1. Press the Voicemail button.
2. First time users will hear a tutorial to set up your mailbox.
Update Voicemail
To update your voicemail:
1. Select the Voicemail button.
2. Enter your voicemail Password.
3. Press 5 for voicemail settings.
4. You can then select from the menu options provided:
1. Record Mailbox Greeting
2. Record Your Name
3. Change Your Password
4. Record and Use a Temporary Greeting
5. Delete Temporary Greeting and Restore Normal Greeting
Access Voicemail
A red Message Waiting Indicator light notifies you when you have a new
voicemail message. To check your voicemail:
1. Press the Voicemail button or your extension number.
2. Enter your voicemail Password followed by the Pound (#) key.
3. Follow the audio prompts to retrieve your voicemail messages.
Note: If you forget your voicemail password, please contact your system
administrator to have it reset.
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