Polycom VVX 300 User manual
Phone Display ……………………………………………………………………………………
Voicemail Greeting ………………………………………………………………………………
Voicemail ……………………………………………………………………………………………
Answering an Incoming Call …………………………………………..…………………………
Answering Call Waiting …………………………………………………………………….
Consultative Transfer …………………………………………………………………………
Blind Transfer ………………………………………………………………………………………
Blind Transfer to Voicemail ………………………………………….…………………………
3 Way Conference Calls ……………………………………………………………………………
Contact Directory ……………………………………………………….…………………………
Do Not Disturb …………………………………………………………………………………………
Additional Features ………………………………………………………..…………………………
Quick User Guide …………………………………………………………………………………
Support ………………………………………………………………………………………………
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Step 1: Press the Home Key, navigate to Messages and then select Message
Center. **You can also simply press the Messages button on the phone
Step 2: You will then be asked to enter your PIN.
•The default voicemail pin is 19807
Step 3: Select option 5 to go into your voicemail options.
Step 4: To Record your personal greeting select Option 1
•Then select which greeting you would like to record
•Option 1 will be to record the standard greeting
•Option 2 will be to record the out of office greeting
•Option 3 will be to record the extended absence greeting
Step 5: To record your name greeting select Option 5
Step 6: To change your PIN select Option 6
Step 1: Select Messages in the Menu
Step 2: Enter your PIN. The default PIN is 19807
Step 3: Select Option 1 to listen to your unheard messages 4
Step 1: Dial the main number
Step 2: Once a recording starts to play, press the * key
Step 3: Enter your extension number
Step 4: It will then ask for your pin followed by the # key
**You are now in your own personal voicemail
Checking Voicemail Remotely From an Auto Attendant
Recording a General or Shared Voicemail
Step 1: Dial *45 and the Extension of the general/shared
voicemail on which you would like to setup
Step 2: Enter your Pin and then press #
Step 3: Select option 5 to go into your voicemail options.
•Select Option "1" to record your personal greeting
•Select Option "2" to record your out of office greeting
•Select Option "3" to record your extended absence
greeting
Step 4: Select Option "4" to select which greeting to play
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To answer an extension from another phone on the hosted system, use the Directed Call Pickup feature. When the
extension that you want to answer is ringing Dial *78 and the desired extension to intercept the call and have it
rerouted to the phone that you are dialing from. Answer any extension from any other phone on the system when it is
ringing.
If you have speed dials with line presence subscriptions you can also answer the call by simply long pressing the speed
dial next to the extension name, then press the Pickup softkey to intercept the call.
When a call comes into your phone the screen will show the Caller ID Name and Number if available.
You can pick up the
handset to answer the
call or you can select the
answer softkey to
answer the call on
speaker phone
The Reject button will stop
the call from ringing on the
phone and send it directly
to voicemail
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When on an active call and a second call comes in to your extension,
the available Caller ID of the new call will show on the entire screen of
the phone and you will hear a beep. You can do one of the following:
•Press the Answer softkey to place your current call on hold and
answer the new call
•Press the Reject softkey to send the new call directly to voicemail
After the second call waiting beep, the phone screen will
show both calls. The call that you are currently on will be
shown at the top. The second call that is coming in will show
below it and it will have a ringing phone icon to the right.
The softkeys at the bottom will control the active call. You
can press down on the Navigation key to select the new call
and then press the Answer softkey to answer it. This will
place the original call on hold
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Consultative Transfer is used when you would like to notify a user that you have a call for them before sending it over.
This is also referred to as a warm transfer.
Step 1: To initiate the Consultative Transfer, press the
Transfer softkey. Once the Transfer softkey is pressed,
the caller is placed on hold and they will hear hold music.
*If you would like to
transfer the call to a
number that you have
stored as a speed dial,
you can press Lines
softkey to bring up
the speed dials after
pressing the
Consultative softkey.
Step 3: Enter the 10 digit phone number
or extension of the person that you would
like to transfer the caller to. Then press
the Send softkey
Step 4: You will then be connected with the person that you would like to
transfer the call to so that you can notify them of the call. If they would like
to take the call, complete the transfer by pressing the Transfer softkey. Once
pressed you will be removed from the call and the two users will be
connected directly. If they do not want to take the call, press the Cancel
softkey to be connected back to the original caller.
Step 2: Press the Consultative softkey
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A blind transfer is when you transfer a caller to a phone number or extension without speaking to them first.
This is also referred to as a cold transfer
Step 1: To initiate a Blind Transfer, press the Transfer softkey If you would like to transfer the call to a number
that you have stored as a speed dial you can press
Lines softkey to display the speed dials, otherwise
go to step 2
Step 3: To complete the Blind Transfer, press the Send
softkey. The call will then drop from your phone and
immediately start ringing on the phone of the end user.
If no one answers, the call will be sent to the user’s
voicemail.
Step 2: Enter the 10 digit phone number or
extension that you would like to Blind Transfer the
call to.
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Blind Transfer is also used to transfer someone into a voicemail. This allows the call to go right to
voicemail without ringing the extension first.
Step 1: To initiate the Blind Transfer, press the
Transfer softkey.
Step 2: Enter *41 and the extension of the user whose
voicemail you would like to send the caller to.
Step 3: Press Send. The call will
immediately drop from your phone
and connect to the voicemail of the
end user.
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