Polycom RMX 1000 User manual

RMX 1000 V2.1 Getting

Started Guide

General Safety Precautions

Follow these rules to ensure general safety:

•Keep the area around the Polycom RMX 1000 unit clean and free of

clutter and well ventilated.

•Decide on a suitable location for the equipment rack that will hold

the RMX 1000, ensuring that it is near a grounded power outlet.

•Ensure that the leveling jacks on the bottom of the rack are fully

extended to the floor with the full weight of the rack resting on

them. Always make sure the rack is stable before extending a com-

ponent from the rack.

•In a single rack installation, attach stabilizers to the rack. In multi-

ple rack installations, the racks should be coupled together.

•Use a regulating uninterruptable power supply (UPS) to protect the

RMX 1000 from power surges and voltage spikes, and to keep it

operating in case of a power failure.

•Allow the power supply units to cool before touching them.

•Always keep the rack’s trays and board’s closed when not servicing,

to maintain proper cooling.

Hardware Specification

Parameter Description

Form Factor 3U 19” rack mount

Height 5.20” (132 mm)

Width 16.93” (430 mm)

Depth 19.92” (506 mm)

Gross Weight 48.4 lbs (22 kg)

Power Supply Thermal controlled 650W ATX AC power supply

w/PFC

AC Voltage 100 - 240 VAC, 50-60 Hz, 5-9 Amps

Unpacking and Installing the RMX 1000

1Put the RMX 1000 product on a stable surface at the installation site.

2Carefully take the RMX 1000 device out of the package. You can

install the device in the rack or position it on an even surface.

–Mount the RMX 1000 in the rack: Install the brackets supplied

by the rack manufacturer on each side of the rack on which the

RMX 1000 is placed. Secure the system by fastening four

screws to the rack on the front panel.

–Put the RMX 1000 on a safe, even, and clean surface.

3Connect cables on the back panel of the RMX 1000:

–Power Cable: Firmly insert the plug into the power socket to

prevent poor contact.

–LAN Cable: Connect to the LAN1 port of the RMX 1000.

If you want to shut off the device, please first turn off the power

switch. Do not directly cut off the power supply or unplug the power

cable.

Configuration Preparations

Obtaining Network Information

Before the first time configuration, obtain the following information

from the network administrator. This helps you to configure the RMX

1000 in your local network:

•Confirm the IP network type (H.323, SIP or H.323&SIP) and related

configuration information.

•The IP address, subnet mask, and default gateway IP address of the

RMX 1000 LAN port.

•(Optional) DNS server address.

•(Optional) Gatekeeper address, and the H.323 prefix and E.164

number to be assigned to the RMX 1000.

•(Optional) SIP server address.

Obtaining Product Activation Key

Before using the RMX 1000, you need to register and activate the device.

Follow the procedure below to obtain the product activation key. When

you power on and log in to the RMX 1000 for the first time, the system

displays the Product Activation dialog box, requesting you to enter a

Product Activation Key.

1Enter http://portal.polycom.com in the address bar of the browser

to access the login page of the Polycom resource center.

2In the login box, enter your Email address and password, and then

click Login. If you are a new user, click the Register for an Account

link for registration.

3Click Service & Support–> Product Activation -> Overview in the

upper navigation bar on the interface.

4Enter the Activate Your Product page. Enter the License Number

and Serial Number of the product in the Single License Number pane,

and then click the Generate button. You can find the license num-

ber and serial number of the product from the document provided

with the RMX 1000. Record the activation key displayed in the Key

Code field.

First Time Configuration

Connecting PC to RMX 1000

1Connect your PC to the LAN1 port (the LAN1 port is enabled by

default) of the RMX 1000 with a cross-over network cable, or con-

nect your PC and RMX 1000 to the same switch in the LAN. Turn

on the power switch at the RMX 1000.

2Configure the IP address for your PC, which is in the same network

segment as the IP address of the RMX 1000.

The default IP address of the RMX 1000 before delivery is:

–IP address of the LAN1 port - 192.168.1.254

–Subnet mask - 255.255.255.0

–Default gateway IP address - 192.168.1.1

You can also view the current address information of the product

using the RMX 1000 Discover tool provided with the device.

a. Run the RMX 1000Discover.exe file in the CD provided with

the product.

b. Click the Discover button to display the current address

information of the device.

You also have the third option to view and change the initial RMX

1000 IP address by connecting a serial cable to the RMX 1000 system

and using the HyperTerminal. For details please refer to Tel-

net/Terminal Commands section of RMX 1000 User Guide.

Logging in to Web User Interface

1Run the Web browser on the PC. Enter http://<RMX 1000 IP ad-

dress> in the address bar, and then press Enter.

2(Optional) Select a language for the Web interface from the

drop-down menu. If the browser or OS of your PC does not sup-

port the selected language, the content is displayed in English.

3On the Login screen, enter the default User Name (POLYCOM)

and Password (POLYCOM). Click the Login button to enter the

Web configuration interface.

4The Product Activation dialog box is displayed. Fill in the activation

key obtained in Obtaining Product Activation Key in the Activation

Key box, and then click the Save button. Click the Close button.

If you do not have an Activation Key, click the Polycom Resource

Center button to access the Service & Support page of the Polycom

website. For more information, see Obtaining Product Activation

Key.

5The system displays a message asking whether to restart the system

or not. Click Restart Now to validate the activation.

6After the system restarts, you can enter the Administration -> Li-

cense Information interface in the Web configuration interface to

check the activated functions. For the activated functions, is

displayed, or else is displayed.

Modifying the Default IP Address

After accessing the RMX 1000 Web configuration interface, you can

modify the default IP address for the device based on the settings of

your local network.

1Click the IP Network Services configuration item in the RMX

Management pane.

2In the IP Network Services configuration pane, right-click, and select

LAN1 -> Properties.

3In the LAN1 settings dialog box, set the IP address obtained from

the network administrator, and configure the device for use on

your local network.

Parameter Description

Use LAN1 Enables/disables the network port

DHCP

If the user network is configured with a Dynamic

Host Configuration Protocol (DHCP) server, select

this option to automatically obtain the IP address.

Deselect this option to use a static IP address, in

which case you need to configure the next three

options.

IPAddress Set the IP address for this network port

Subnet Mask Set the subnet mask for this network port

Parameter Description

Gateway

Set the gateway address for this network port. If

the Set as Default option is selected, the device

packet will be forwarded through this gateway by

default when there is no matched static route. In

this case, a default route is displayed in the list of

the Router page.

NAT

The NetworkAddress Translation (NAT) function

enables you to translate a private network IP

address into a public network IP address before

transmission. To enable NAT, select this box and

then type the public network IP address to be

displayed to the outside.

Obtain DNS server

address

automatically

Used in combination with the DHCP option. When

the DHCP check box is selected, this option

allows you to obtain the DNS server address

automatically from a DHCP server in the network.

Preferred/Alternate

DNS Server

If you did not select the option for automatic DNS

address discovery, you must enter the

preferred/alternate DNS server addresses here for

the device to resolve domain names.

LAN Speed

Sets the speed/duplex modes for LAN ports.

Supported speed/duplex modes include 10/100M,

Full Duplex or Half Duplex, and the 1000M

Network mode. You can also select Auto to use

Auto-Negotiation with the switch port.

Note: Contact the network administrator before

setting LAN Speed, to ensure that the switch

configuration is matched with the MCU port.

MTU Size

Specifies the Maximum Transmission Unit (MTU)

size used in IP calls and Web communications. If

the video becomes blocky or network errors occur,

packets may be too large; decrease the MTU. If

the network is burdened with unnecessary

overhead, packets may be too small; increase the

MTU.

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