Polycom RMX 1000 User manual
RMX 1000 V2.1 Getting
Started Guide
General Safety Precautions
Follow these rules to ensure general safety:
•Keep the area around the Polycom RMX 1000 unit clean and free of
clutter and well ventilated.
•Decide on a suitable location for the equipment rack that will hold
the RMX 1000, ensuring that it is near a grounded power outlet.
•Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on
them. Always make sure the rack is stable before extending a com-
ponent from the rack.
•In a single rack installation, attach stabilizers to the rack. In multi-
ple rack installations, the racks should be coupled together.
•Use a regulating uninterruptable power supply (UPS) to protect the
RMX 1000 from power surges and voltage spikes, and to keep it
operating in case of a power failure.
•Allow the power supply units to cool before touching them.
•Always keep the rack’s trays and board’s closed when not servicing,
to maintain proper cooling.
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Hardware Specification
Parameter Description
Form Factor 3U 19” rack mount
Height 5.20” (132 mm)
Width 16.93” (430 mm)
Depth 19.92” (506 mm)
Gross Weight 48.4 lbs (22 kg)
Power Supply Thermal controlled 650W ATX AC power supply
w/PFC
AC Voltage 100 - 240 VAC, 50-60 Hz, 5-9 Amps
Unpacking and Installing the RMX 1000
1Put the RMX 1000 product on a stable surface at the installation site.
2Carefully take the RMX 1000 device out of the package. You can
install the device in the rack or position it on an even surface.
–Mount the RMX 1000 in the rack: Install the brackets supplied
by the rack manufacturer on each side of the rack on which the
RMX 1000 is placed. Secure the system by fastening four
screws to the rack on the front panel.
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–Put the RMX 1000 on a safe, even, and clean surface.
3Connect cables on the back panel of the RMX 1000:
–Power Cable: Firmly insert the plug into the power socket to
prevent poor contact.
–LAN Cable: Connect to the LAN1 port of the RMX 1000.
If you want to shut off the device, please first turn off the power
switch. Do not directly cut off the power supply or unplug the power
cable.
Configuration Preparations
Obtaining Network Information
Before the first time configuration, obtain the following information
from the network administrator. This helps you to configure the RMX
1000 in your local network:
•Confirm the IP network type (H.323, SIP or H.323&SIP) and related
configuration information.
•The IP address, subnet mask, and default gateway IP address of the
RMX 1000 LAN port.
•(Optional) DNS server address.
•(Optional) Gatekeeper address, and the H.323 prefix and E.164
number to be assigned to the RMX 1000.
•(Optional) SIP server address.
Obtaining Product Activation Key
Before using the RMX 1000, you need to register and activate the device.
Follow the procedure below to obtain the product activation key. When
you power on and log in to the RMX 1000 for the first time, the system
displays the Product Activation dialog box, requesting you to enter a
Product Activation Key.
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1Enter http://portal.polycom.com in the address bar of the browser
to access the login page of the Polycom resource center.
2In the login box, enter your Email address and password, and then
click Login. If you are a new user, click the Register for an Account
link for registration.
3Click Service & Support–> Product Activation -> Overview in the
upper navigation bar on the interface.
4Enter the Activate Your Product page. Enter the License Number
and Serial Number of the product in the Single License Number pane,
and then click the Generate button. You can find the license num-
ber and serial number of the product from the document provided
with the RMX 1000. Record the activation key displayed in the Key
Code field.
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First Time Configuration
Connecting PC to RMX 1000
1Connect your PC to the LAN1 port (the LAN1 port is enabled by
default) of the RMX 1000 with a cross-over network cable, or con-
nect your PC and RMX 1000 to the same switch in the LAN. Turn
on the power switch at the RMX 1000.
2Configure the IP address for your PC, which is in the same network
segment as the IP address of the RMX 1000.
The default IP address of the RMX 1000 before delivery is:
–IP address of the LAN1 port - 192.168.1.254
–Subnet mask - 255.255.255.0
–Default gateway IP address - 192.168.1.1
You can also view the current address information of the product
using the RMX 1000 Discover tool provided with the device.
a. Run the RMX 1000Discover.exe file in the CD provided with
the product.
b. Click the Discover button to display the current address
information of the device.
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You also have the third option to view and change the initial RMX
1000 IP address by connecting a serial cable to the RMX 1000 system
and using the HyperTerminal. For details please refer to Tel-
net/Terminal Commands section of RMX 1000 User Guide.
Logging in to Web User Interface
1Run the Web browser on the PC. Enter http://<RMX 1000 IP ad-
dress> in the address bar, and then press Enter.
2(Optional) Select a language for the Web interface from the
drop-down menu. If the browser or OS of your PC does not sup-
port the selected language, the content is displayed in English.
3On the Login screen, enter the default User Name (POLYCOM)
and Password (POLYCOM). Click the Login button to enter the
Web configuration interface.
4The Product Activation dialog box is displayed. Fill in the activation
key obtained in Obtaining Product Activation Key in the Activation
Key box, and then click the Save button. Click the Close button.
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If you do not have an Activation Key, click the Polycom Resource
Center button to access the Service & Support page of the Polycom
website. For more information, see Obtaining Product Activation
Key.
5The system displays a message asking whether to restart the system
or not. Click Restart Now to validate the activation.
6After the system restarts, you can enter the Administration -> Li-
cense Information interface in the Web configuration interface to
check the activated functions. For the activated functions, is
displayed, or else is displayed.
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Modifying the Default IP Address
After accessing the RMX 1000 Web configuration interface, you can
modify the default IP address for the device based on the settings of
your local network.
1Click the IP Network Services configuration item in the RMX
Management pane.
2In the IP Network Services configuration pane, right-click, and select
LAN1 -> Properties.
3In the LAN1 settings dialog box, set the IP address obtained from
the network administrator, and configure the device for use on
your local network.
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Parameter Description
Use LAN1 Enables/disables the network port
DHCP
If the user network is configured with a Dynamic
Host Configuration Protocol (DHCP) server, select
this option to automatically obtain the IP address.
Deselect this option to use a static IP address, in
which case you need to configure the next three
options.
IPAddress Set the IP address for this network port
Subnet Mask Set the subnet mask for this network port
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Parameter Description
Gateway
Set the gateway address for this network port. If
the Set as Default option is selected, the device
packet will be forwarded through this gateway by
default when there is no matched static route. In
this case, a default route is displayed in the list of
the Router page.
NAT
The NetworkAddress Translation (NAT) function
enables you to translate a private network IP
address into a public network IP address before
transmission. To enable NAT, select this box and
then type the public network IP address to be
displayed to the outside.
Obtain DNS server
address
automatically
Used in combination with the DHCP option. When
the DHCP check box is selected, this option
allows you to obtain the DNS server address
automatically from a DHCP server in the network.
Preferred/Alternate
DNS Server
If you did not select the option for automatic DNS
address discovery, you must enter the
preferred/alternate DNS server addresses here for
the device to resolve domain names.
LAN Speed
Sets the speed/duplex modes for LAN ports.
Supported speed/duplex modes include 10/100M,
Full Duplex or Half Duplex, and the 1000M
Network mode. You can also select Auto to use
Auto-Negotiation with the switch port.
Note: Contact the network administrator before
setting LAN Speed, to ensure that the switch
configuration is matched with the MCU port.
MTU Size
Specifies the Maximum Transmission Unit (MTU)
size used in IP calls and Web communications. If
the video becomes blocky or network errors occur,
packets may be too large; decrease the MTU. If
the network is burdened with unnecessary
overhead, packets may be too small; increase the
MTU.
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