Poly Voyager 4210 Office User manual

Voyager 4210/4220 Office

Bluetooth headset system for

computer and desk phone

User Guide

Contents

Hook up system 3

Desk phone setup details 3

Position Your Base 5

Overview 6

Headset overview 6

Base overview 7

Accessories 7

Pair 8

Pair headset to base 8

Pair to mobile device 8

Pair mode 8

Fit and charge 9

Wear on the right or left 9

Charge 9

Check headset battery status 9

Load software 10

Update rmware 10

The basics 11

Power on/off 11

Adjust volume 11

Make, answer, end calls 11

Launch Microsoft Teams (Teams model only) 12

More Features 13

Play or pause audio 13

Voice assistant (smartphone feature) 13

Change your default line 13

Enable and use Amazon Alexa (smartphone feature) 13

Enable Tile 13

Online indicator 13

Corded mode (audio over USB) 14

Troubleshooting 15

Headset 15

Desk phone 16

Softphone 16

Support 18

Using the diagram, connect your headset system.

NO HEADSET PORT

HEADSET PORT

*Headset design/headset cradle may vary but function is the same.

NOTE Base configuration settings

Desk phone Setting (on bottom of base)

Most phones A

Cisco phones D

Cisco phones with EHS cable A

Choose a desk phone setup A, B, C or D and connect cables.

A Desk phone with dedicated headset port

USE

• Connect one end of the telephone interface cable to the back of the base

• Connect the other end of the telephone interface cable into the dedicated headset

port on the desk phone

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other

phones use default configuration A.

Hook up system

Desk phone setup

details

NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration,

press both the headset button on your desk phone and the call control button on the

headset to answer or end calls.

B Desk phone (standard)

USE

• Connect one end of the telephone interface cable to the back of the base

• Disconnect the handset coil cord from the base of the desk phone and re-connect it to

the telephone interface cable junction box

• Finally connect the remaining end of the telephone interface cable into the open

handset port on the desk phone

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other

phones use default configuration A.

NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone

does not have a dedicated headset port. In this configuration, manually remove the handset

on your desk phone and press the call control button on the headset to answer or end calls.

C Desk phone + EHS cable (sold separately)

USE

IMPORTANT Use configuration A on the bottom of the base, which works for most phones

including Cisco phones.

D Desk phone + HL10 lifter (sold separately)

USE

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other

phones use default configuration A.

The minimum recommended separation between your desk phone and the base is 6

inches.

The minimum recommended separation between the base and computer is 12 inches.

Incorrect position can cause noise and interference problems.

NOTE Headset cradle may vary, but function is the same.

Position Your Base

:02

2x1x

1x 1x

Siri

Google Assistant™

Microsoft

Teams*

Amazon

Alexa*

LEDs

Mute/unmute

Alexa Smartphone feature: Voice assistant (requires app)

Power

Bluetooth® pairing

Charge port

Volume

Call

Microsoft Teams (requires app)

Siri®, Google

Assistant™

Smartphone feature: Default voice assistant

Play/pause**

Next track**

Previous track**

NOTE **Functionality varies by application. May not function with web-based apps.

Be safe

Please read the safety guide for important safety, charging, battery and regulatory

information before using your new headset.

Overview

Headset overview

1 2 3 4 5 6 7 8 9

1Computer button 8Handset lifter jack

2Microsoft Teams button (Teams model

only)

9Telephone interface cable jack

3Bluetooth LED 10 Bluetooth pairing button

4Desk phone button 11 Desk phone listening volume

5Charging LED 12 Desk phone speaking volume

6USB port 13 Desk phone conguration switch

7Power jack

1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends

a desk phone call. Enables remote call control with your headset.

2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call

control with your headset.

Base overview

Accessories

Your system has a base and compatible Bluetooth headset.

Your headset comes pre-paired to the base. To pair again:

1Slide and hold the headset Power switch away from the off position until the LEDs flash

red and blue.

2Put your base into pair mode by pressing and holding the Bluetooth pairing button on the

back of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and

red.

Pairing is successful when you hear "pairing successful" and "base connected" and the

display panel's Bluetooth icon turns solid blue.

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections

simultaneously; this includes the base.

1To put your headset in pair mode, slide and hold the Power switch away from the off

position until you hear "pairing" and the headset LEDs flash red and blue.

2Activate Bluetooth on your phone and set it to search for new devices.

•iPhone Settings > Bluetooth > On*

•Android Settings > Bluetooth On > Scan for devices*

NOTE *Menus may vary by device.

3Select “PLT V4210 Series / PLT V4220 Series.”

Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections

simultaneously; this includes the base.

Slide and hold the headset Power switch away from the off position until the LEDs flash

red and blue.

Pair

Pair headset to base

Pair to mobile device

Pair mode

• To position the microphone on the right or left side, rotate the microphone boom up and

over. Bend the boom so it is approximately 2 finger widths from the corner of your mouth.

• Gently flex the headband wider if the fit is uncomfortable on your ears.

Before first use, charge your headset for a minimum of 20 minutes by placing it in the

cradle. The base display's battery icon turns solid blue when charging and turns off

when charge is complete. A full charge takes approximately 90 minutes.

NOTE You may also charge your headset using a micro-USB cable connected to a power source.

Check your headset battery status:

• With headset inactive, slide and release the Power switch away from the off position.

Listen to the voice alert or observe the headset LEDs.

Fit and charge

Wear on the right or left

Charge

Check headset battery

status

Customize your device behavior through advanced settings and options with Poly Lens

App. Some softphones require the installation of Poly software to enable device call

control (answer/end and mute) functionality. Download: poly.com/lens.

NOTE Device settings are also available in Plantronics Hub App.

Keep your firmware up-to-date to improve performance and add new features to your

Poly device.

Update your rmware using your computer with Poly Lens App. Download at poly.com/

lens.

While updating rmware:

• Do not use your Poly device until the update is complete.

• Disconnect your Poly device from paired devices such as phones, tablets and computers.

• Do not start a second update from a second device.

• Do not stream media.

• Do not answer or place a call.

Load software

Update firmware

This manual suits for next models

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