Plantronics Blackwire 3200 Series User manual

Blackwire 3200 Series

User Guide

Contents

Overview 3

Setup 4

Load software 4

Fit 5

Adjust the headband 5

Position the boom 5

Adjust the boom 5

Use the inline controller 6

Make/take/end calls 6

Volume 6

Mute 6

Troubleshooting 7

Headset 7

Support 8

Icons Inline control LEDs Function

Call button Flashes green Incoming call

Solid green On a call

Volume up button Increases the listening volume

Volume down button Decreases the listening volume

Mute button Solid red Headset is muted

Overview

Power on your headset by connecting to your computer or mobile device.

You can connect your headset in 2 ways:

1Via USB-A/USB-C connector

NOTE Headset call control functionality may vary in mobile devices.

2Via 3.5 mm connector*

NOTE Headset call control functionality is not available.

* 3.5 mm connector available on Blackwire 3215/3225 only.

IMPORTANT Some softphones require the installation of Plantronics Hub for Windows/Mac to

enable headset call control (answer/end and mute) functionality.

Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.

Manage your headset settings on your computer with Plantronics Hub:

• Call control for softphones

• Update firmware

• Turn features on/off

• View user guide

Setup

Load software

Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over

thecenter of your ears.

This headset can be worn on the left or right side.

Rotate the boom to align with your mouth.

CAUTION To avoid breaking the boom, only rotate it up and over 180°.

Gently bend the boom in or out so it is approximately two finger widths from the corner of your

mouth.

Fit

Adjust the headband

Position the boom

Adjust the boom

Headset call control is a software feature and dependent on a compatible softphone. If you have

not installed Plantronics Hub or do not have a compatible softphone, press the headset call button

first and then make/take/end the call using the softphone application. Download Plantronics Hub

for Windows or Mac atplantronics.com/software .

Answer or end a call

Tap the Call button or use your softphone.

Make a call

Dial using your softphone application.

Redial

If not on an active call, double key press the call button to redial the last call.

Hold

Press and hold the call button for 2 seconds to put a call on hold.

Listening volume

Press the Volume up (+) or Volume down (-) button.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

During a call, briefly press the mute button to mute the microphone on the inline controller. To

unmute press the button again.

Use the inline controller

Make/take/end calls

Volume

Mute

I cannot hear caller. • Listening volume is too low. Press the volume up button on the

headset. and/or ensure that the volume setting on your computer

is set accurately.

•The analog headset is not set as the default audio device. Use the

audio settings in your sound control panel/preferences to select

your headset as the default audio device.

Callers cannot hear me. • Headset is muted. Slide the mute button up to unmute the

microphone.

• Headset microphone boom aligned incorrectly. Align the headset

boom with your mouth.

• The analog headset is not set as the default Voice device. Use the

audio settings in your sound control panel/preferences to change

the input device.

The sound in the headset is

distorted.

I can hear an echo in the headset.

• Lower the listen volume on your softphone until the distortion

disappears.

• Adjust volume on headset.

The other headset I was using to

listen to music does not work any

more.

• The analog headset will set itself as the default audio device in

Windows. Use the audio settings in your sound control panel/

preferences to change the audio device.

My phone is not ﬁnding my headset

during a call or while listening to

music.

• When on a call or listening to music, make sure that audio is

routing to the desired headset by going to your settings and

ensuring it is defaulted.

Troubleshooting

Headset

Support

NEED MORE HELP?

plantronics.com/support

[email protected]

Plantronics, Inc. Plantronics B.V.

345 Encinal Street

Santa Cruz, CA 95060

United States

Scorpius 171

2132 LR Hoofddorp

Netherlands

the property of their respective owners.

Patents: US 8,504,115; 8,983,081; 9,008,319; D666,993; D667,388; D747,293; IN 245078; 245079; 268129; TW D154413; D154414; D171922.

211088-06 (08.18)

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