Poly Blackwire 8225 User manual

Blackwire 8225

User Guide

PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents

Overview 3

Setup and software 4

Power and setup 4

Load software 4

Fit 5

Adjust the headband 5

Position the boom 5

Adjust the boom 5

Basics 6

Make/take/end calls 6

Volume 6

Mute 6

ANC 6

Online indicator 6

Troubleshooting 7

Troubleshoot 7

Support 8

Standard LEDs and functions

Icons Inline control LEDs What they mean

Call button Flashing green Incoming call

Solid green On a call

Slow ﬂashing green Call on hold

Volume up button Increases the listening volume

Volume down button Decreases the listening volume

Mute button Solid red Headset muted

ANC Active Noise Canceling

Microsoft Teams LEDs and functions*

Icons Inline control LEDs What they mean

Call button Solid purple Headset connected; Microsoft Teams connected

Flashing purple x3 Microsoft Teams failed to connect

Flashing blue Incoming call

Solid blue On a call

Slow ﬂashing blue Call on hold

Pulsing purple Microsoft Teams notiﬁcation

Volume up button Increases the listening volume

Volume down button Decreases the listening volume

Mute button Solid red Headset muted

ANC Active Noise Canceling

NOTE * Requires Microsoft Teams variant and application

Overview

Power on your headset by connecting to your computer or mobile device.

•USB-A/USB-C connector

Download Poly Hub for Windows and Mac by visiting poly.com/software. This allows you to

customize your device behavior through advanced settings and options.

Setup and software

Power and setup

Load software

Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over

the center of your ears.

This headset can be worn on the left or right side.

Rotate the boom to align with your mouth.

CAUTION To avoid breaking the boom, only rotate it up and over 180°.

Gently bend the boom in or out so it is approximately two finger widths from the corner of your

mouth.

Fit

Adjust the headband

Position the boom

Adjust the boom

Headset call control is a software feature and dependent on a compatible softphone. If you have

not installed Poly Hub (poly.com/software) or do not have a compatible softphone, press the

headset call button first and then make/take/end the call using the softphone application.

Answer or end a call

Tap the Call button or use your softphone.

Make a call

Dial using your softphone application.

Redial

When not on an active call, double-tap the call button to redial the last call.

Hold

To put a call on hold, press and hold the Call button until you hear a beep or voice prompt.

Listening volume

Press the Volume up (+) or Volume down (-) button.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

During a call, briefly press the mute button to mute the microphone on the inline controller. To

unmute press the button again.

Active Noise Cancelling (ANC) reduces external noise and enhances your music and sound quality.

Slide the ANC switch to choose:

• Mid: recommended for office

• High: recommended for loud environments

Your headset LEDs flash red to inform others that you are on a call. Manage settings in Poly Hub.

Basics

Make/take/end calls

Volume

Mute

ANC

Online indicator

I cannot hear caller. • Listening volume is too low. Press the volume up button on the

headset. and/or ensure that the volume setting on your computer

is set accurately.

• Your headset is not set as the default audio device. Use the audio

settings in your sound control panel/preferences to select your

headset as the default audio device.

Callers cannot hear me. • Headset is muted. Tap the mute button to unmute the

microphone.

• Headset microphone boom aligned incorrectly. Align the headset

boom with your mouth.

• Your headset is not set as the default Voice device. Use the audio

settings in your sound control panel/preferences to change the

input device.

The sound in the headset is

distorted.

I can hear an echo in the headset.

• Lower the listen volume on your softphone until the distortion

disappears.

• Adjust volume on headset.

When I use my headset with a

softphone, the headset call control

and mute buttons don't work.

• Make sure the softphone you are using is supported by viewing

www.plantronics.com/softphonecompatibility.

• If required to enable headset control (answer/end and mute)

functionality, ensure you have Plantronics Hub for Windows/Mac

installed. See Load software.

• Your mobile device may not support call control functionality.

Check with device manufacturer.

The other headset I was using to

listen to music does not work any

more.

• Your headset will set itself as the default audio device in Windows.

Use the audio settings in your sound control panel/preferences to

change the audio device.

My phone is not ﬁnding my headset

during a call or while listening to

music.

• When on a call or listening to music, make sure that audio is

routing to the desired headset by going to your settings and

ensuring it is defaulted.

Troubleshooting

Troubleshoot

Support

NEED MORE HELP?

poly.com/support

Plantronics, Inc. Plantronics B.V.

345 Encinal Street

Santa Cruz, CA 95060

United States

Scorpius 171

2132 LR Hoofddorp

Netherlands

trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any

use by Plantronics, Inc. is under license. All other trademarks are the property of their respective

owners. Manufactured by Plantronics, Inc.

217736-06 05.20

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