Nortel BCM50 User manual

Part No. N0027146 X.X

January 14, 2005

BCM50

Device Configuration Guide

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N0027146

The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied

warranty. Users must take full responsibility for their applications of any products specified in this document. The

information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Symbol, Spectrum24, and NetVision are registered trademarks of Symbol Technologies, Inc.

All other trademarks and registered trademarks are the property of their respective owners.

BCM50 Device Configuration Guide

Contents

Figures 9

Global telephony settings 17

Feature Settings 18

Business Name 19

Feature Settings 19

Answer DN answer key levels 22

Timers 23

Advanced Feature Settings 25

System Wide Call Appearances 25

ONN Blocking codes (North American systems) 27

Silent Monitor 28

Reset logs 29

Telephony system and device programming 31

Configuring system speed dial numbers 33

System Speed dial panel 33

System schedule settings and services scheduling 37

Configuring schedule names and timers 38

Configuring scheduled service 40

Creating ring groups 43

Ring Groups - Members 44

Ring Groups - Line Settings 45

Configuring Hunt Groups 49

Hunt Groups system setup 50

Configuring the Hunt group general settings 52

Contents

N0027146 [Publish Date]

Hunt Group members and lines 53

Configuring Hospitality services 55

Hospitality - General 55

Hospitality - Rooms 58

Setting up your hospitality system 59

Monitoring Hunt groups 61

Monitoring individual calls 61

Viewing Hunt group metrics 63

Configuring telephones: Analog devices 67

Analog device DN record overview 68

Configuring an analog telephone 69

Configuring telephones: Digital telephones 71

Digital telephone DN record overview 72

Prerequisites 72

Using the DN panels 73

System DNs - Line Access tab 73

Job aid: Notes about assigning lines to telephones 73

Line Assignment and Line Pools 76

Job aid: Answer DN notes 77

Configuring Capabilities & Preferences 78

Job aid: Assigning intercom (I/C) buttons (keys) 78

Configuring telephone capabilities 79

Job aid: Line redirection notes 80

Configuring preferences 82

Job aid: Call log notes 82

Telephone memory button programming 83

Job aid: Notes about button programming 84

User speed dials 84

Outgoing call restrictions 85

Common procedures: copying and renumbering DNs 87

Copying settings to other DNs 87

Renumbering DNs 88

DN records parameters 91

Main panel tabs: common fields 93

Line Access tab 93

Line Access - Line Assignment tab 96

Line Access - Line Pool Access tab 98

Contents

BCM50 Device Configuration Guide

Line Access - Answer DNs tab 99

Capabilities and Preferences main tab 100

Capabilities and Preferences - Capabilities tab 102

Capabilities and Preferences - Preferences tab 105

Capabilities and Preferences - ATA settings tab 107

Capabilities and Preferences - IP Terminal Details tab 108

Capabilities and Preferences - Button Programming tabs 109

Capabilities and Preferences - User Speed Dial tab 111

Restrictions main tab 113

Restrictions - Set Restrictions tab 114

Restrictions - Line/Set Restrictions tab 115

Registering Nortel 20XX IP telephones 117

Determining the registration process 117

Registering the telephone to the system 118

Configuring telephone settings 119

Troubleshooting IP telephones 122

Operation issues 123

Deregistering 20XX IP telephones 123

Configuring telephones: IP telephones 125

IP telephone DN record overview 126

Configuring an IP telephone DN record 126

Setting up Central Answering Positions 129

Configuring CAP assignments (eCAPs) 130

Programming CAP/KIM buttons 132

Managing lines on a KIM 132

Installing Nortel IP telephones 133

Before installing 133

T24 Key Indicator Module

(KIM) Installation Card 135

T24 KIM initialization 136

T24 KIM coldstarts 136

Default memory button programming for telephones 139

Rules of default button assignment 139

7316E digital phone button defaults 141

7316 digital phone button defaults 143

7208 digital phone button defaults 144

Model 7100 digital phone button defaults 145

Model 7000 digital phone button defaults* 145

Contents

N0027146 [Publish Date]

7406 digital phone button defaults 146

IP telephone button defaults 147

Telephony features 153

Features to set up telephone set features 153

Contrast adjustment 154

Select how you dial your calls 154

Language choice 155

Moving line buttons 155

Receiver volume 155

Programming distinctive ringing 156

Ring volume 156

Feature configuration: Answering calls 157

Answering calls directed to your telephone 157

Configuring handsfree and handsfree answerback 158

Answering calls not directed to your telephone 158

Call Queuing 159

Directed Pickup 159

Pickup Group 159

Answer DNs 161

Configuring privacy 162

Do Not Disturb 162

Turn Privacy on or off 164

Intrusion controls 165

Holding calls 165

Using Hold 166

Hold automatically (Auto Hold) 166

Hold a call exclusively 167

Parking or transferring calls 167

Transfer (answered) calls 168

Transfer (unanswered) calls 169

Line redirection 169

Call forward (unanswered) calls 170

Camp-on 172

Call Park 173

Callback 174

Sharing calls by parking on SWCA buttons 174

Call information 175

Call Display Information 176

Call Duration Timer 176

Time & date display 176

Contents

BCM50 Device Configuration Guide

Malicious Caller ID (MCID) 177

Call log 177

Logit 179

Using telephones for special features 181

Special feature telephones 181

Hotline telephone 181

Control telephone 182

Supervisor telephone for silent monitoring 183

Hospitality services telephones 184

Setting up a central reception point 184

Central Answering point overview 185

Prime telephone 186

Direct dial telephone 186

Creating an enhanced CAP station 186

Hunt groups 188

Ringing groups 189

Display prompts and messages 191

Common display prompts 192

Viewing active services 205

Call log prompts 205

Report and record alarm codes 206

Feature configuration: Making calls 209

Blocking user access to feature programming 209

Protecting outgoing call privacy 210

Deal with a busy signal on an internal call 210

Priority Call 210

Ring Again 211

Other ways of communicating with internal users 211

Leaving a message 211

Paging 212

Making announcements to individuals (Voice Call) 214

Create a conference call 215

Dialing shortcuts 217

Last Number Redial 217

Saved Number Redial 218

Autodial 219

Speed dialing 219

Programming memory buttons 220

Contents

N0027146 [Publish Date]

Global IP features 223

IP features list 223

IP telephone feature display labels 225

Defining a key label 226

Hot desking IP telephone configurations 227

Using the hot desking feature 228

Configuring a new time zone on a remote IP telephone 230

Download firmware to a Nortel 20XX IP telephone 231

Setting up auxiliary features 233

Background music 234

Auxiliary ringer 234

BST Doorphone 234

Relocating telephones 235

Moving digital telephones 236

Moving IP telephones 237

User card list 238

Defining region-based defaults 239

Region-based system settings 239

Core software and regions 240

Languages 240

Caller ID displays 242

Companding Law by region 242

Media bay module availability by region 243

FEM(no longer supported)-trunk module combinations by region 244

PRI line protocol support, by region 245

Supported ISDN line services 246

Defining time zones by country and language 247

System feature defaults 247

Dialing plan defaults 250

BRI and PRI line types 251

CallPilot regions 253

System features and feature codes 255

BCM50 feature codes 256

Button programming features 260

BCM50 Device Configuration Guide

Figures

Figure 1 Business Name field NEW SCREEN SHOT 19

Figure 2 System feature settings NEW SCREEN SHOT REQ 19

Figure 3 System Timers 24

Figure 4 ONN Blocking codes for Tone, Pulse and BRI trunks 27

Figure 5 Silent Monitor settings 28

Figure 6 System log reset 29

Figure 7 System Speed dial table 34

Figure 8 Schedule names and timers 38

Figure 9 Services table 40

Figure 10 Adding members to ring groups 44

Figure 11 Ring group lines 46

Figure 12 Hunt groups 50

Figure 13 Hunt group Members and Line Assignment tables 53

Figure 14 Hopitality General tab panel 56

Figure 15 Hospitality Rooms tab pane 58

Figure 16 Hunt Group Metrics 63

Figure 17 7316E digital phone display button assignment protocol 74

Figure 18 Adding an intercom button 75

Figure 19 Adding an Answer DN 75

Figure 20 System DNs table 94

Figure 21 Line Access - Line Assignment tabbed panel - Assigned Lines table 96

Figure 22 Line Access - Line Pool Access tab 98

Figure 23 Line Access - Answer DNs tab 99

Figure 24 Capabilities and Preferences table panel 100

Figure 25 Capabilities and Preferences - Capabilities tab panel 102

Figure 26 Capabilities and Preferences - Preferences tab panel 105

Figure 27 Capabilities and Preferences - ATA Settings panel fields 107

Figure 28 Capabilities and Preferences - IP Terminal Details panel 108

Figure 29 Button Programming and CAP/KIM Button Programming tabbed panels 109

Figures

N0027146 [Publish Date]

Figure 30 Capabilities and Preferences - User Speed Dial tab 111

Figure 31 Restrictions table panel 113

Figure 32 Restrictions - Set Restrictions tab panel 114

Figure 33 Restrictions - Line/Set Restrictions panel 115

Figure 34 7316E with KIM 130

Figure 35 CAP Assignment panel 131

Figure 36 7316E digital phone lower button mapping 142

Figure 37 7316 digital phone upper button defaults 143

Figure 38 7316 digital phone button assignment 144

Figure 39 7208 digital phone button mapping 144

Figure 40 7000 digital phone button mapping 145

Figure 41 7406 digital phone button defaults 146

Figure 42 2004/2050 default button programming 147

Figure 43 2002 default button assignment 148

Figure 44 2001 default button formatting 148

Figure 45 Feature List tab fields 224

Figure 46 IP telephones Key Labels 226

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