AT&T Network Adapter 25 User manual
555-520-706
Issue 1, June 1987
AT&T SYSTEM 25
SWITCHED LOOP
ATTENDANT
CONSOLE
USER GUIDE
©1987
AT&T
All Rights Reserved
Printed in USA
TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT
NUMBER 555-520-706.
Contact: Your AT&T sales representative or
Call: 800-432-6600, Monday to Friday between 7:30 am
and 6:00 EST, or
Write: AT&T Customer Information Center
2855 North Franklin Road
PO. Box 19901
Indianapolis, Indiana 46219
Switched Loop Attendant Console User Guide
Prepared by System 25
Document Development Group and the
AT&T Documentation
Management Organization
TABLE OF CONTENTS
INTRODUCTION
Overview
Support Information
ATTENDANT FEATURES
Answering Calls
Attendant Message Waiting
Conference
Extending Calls
Hold
Inspect
Night Service
Paging
Park
Placing Calls
Position Busy
System Alarm
Testing Your Consoles
Time Functions
STANDARD MULTILINE FEATURES
Account Code Entry
Automatic Intercom
Call Accountability
Call Coverage
Call Following
1
1
4
12
12
15
17
20
26
29
31
32
33
36
40
47
42
43
44
44
45
46
47
48
i
Call Pickup
Direct Station Selectlon (DSS)
Hands-Free Answer on Intercom (HFAI)
Incoming Calls Group
Last Number Dialed
Manual Signaling
Placing Data Calls From Your Console
Programming Numbers
Recal l
Repertory Dialing
Speakerphone
Speed Dialing
Transfer
GLOSSARY
49
50
52
54
55
57
58
59
62
63
64
66
67
68
ii
INTRODUCTION
Overview
As your System 25’s attendant, you are often the first
person whom outside callers speak to when they dial your
organization.
You are well equipped to handle these and any
other types of calls. Your Switched Loop Attendant Console
(SLAC) provides the same useful features that other voice
terminals in the system have. In addition, your console has
special capabilities that enable you to perform the following
attendant tasks quickly and efficiently:
Answer or place calls, then extend them to other
stations
Visually identify the source of calls
Prevent calls. from being lost or ignored
Set up outgoing trunk calls
Alert system users to messages waiting
Establish conference calls
Monitor system alarms.
This guide contains the operating procedure for every
feature that can be used at your console. System 25 has
two kinds of features, fixed and assignable, that transform a
telephone into a voice terminal. A fixed feature is one that is
standard (that is, built-in or ready-to-use) and does not have
to be activated by the System Administrator. An assignable
feature is one that must be activated by the System
Administrator before you can use it.
Continued
1
Overview (Contd)
In this guide, fixed features are identified by a preprinted
checkmark in the box at the beginning of each procedure.
Assignable features that the attendant always has are
marked in the same way.
The boxes for other assignable
features are blank; as a reminder, you may wish to check
the boxes of the additional assignable features you have.
Discuss the assignable features you need with your System
Administrator.
A System 25 can have either one or two Attendant
Positions. At any position, the basic SLAC can be used
alone or with a Direct Extension Selector Console. The size
and needs of your company will determine whether you have
the basic SLAC or the SLAC + Selector Console combination.
This user guide provides instructions for both arrangements.
Your SLAC has three types of buttons. Each type is
represented in a special way in this guide:
Type
Examples
Keypad buttons
7, #
Feature buttons with
[HOLD], [SPEAKERPHONE]
dark backgrounds and
permanent labels
Feature buttons with
<LOOP>, <FLEX DSS>
light backgrounds and
changeable labels
Continued
2
Overview (Contd)
In addition to the Introduction, this user guide has two main
sections, Attendant Features and Standard Multiline
Features. The first section contains the procedures that you
will be using most of the time in your duties as attendant to
answer, originate, and extend calls. It also includes
procedures for using features that are unique to your
attendant console.
The second main section contains
additional procedures that are available to you and all other
voice terminal users.
Use the Table of Contents near the
front of the guide to find the procedures you need.
The Glossary at the back of this guide has feature
descriptions and definitions of many terms, abbreviations
and acronyms used in the procedures. The Quick Reference
Card inside the back cover contains feature access codes
and can be used for listing various optional dial codes.
SWITCHED
LOOP
ATTENDANT
CONSOLE
SELECTOR
CONSOLE
3
Support Information
Before getting into the specific procedures, you should
become familiar with the following console features that
have general application.
Handset Tones
System 25 signals you with several tones heard through the
handset. The tones and their descriptions are listed below.
• Dial Tone (a continuous steady tone) -
You can dial.
• Confirmation Tone (three short tones) - Your action
has been accepted. Proceed to the next step.
• Ringback Tone (slow repeating on/off tone) - The
number you dialed is ringing.
• Busy Tone (repeating on/off tone)
- The number you
dialed is busy.
• Fast Busy Tone (fast repeating on/off tone) - The
number or access code you dialed was busy,
misdialed, or restricted.
• Preferred Route Tone (five short tones) -
Your call is
waiting in line for the preferred route. You may wait
by staying off-hook, or you may hang up and try again
later.
Continued
4
Support Information (Contd)
Ringing Tones
System 25 signals you with four distinctive rings. The rings
and their descriptions are listed below.
•
•
•
•
Inside Call (one long ring, repeated) - Your call is from
a person inside your company.
Outside Call (two short rings, repeated) - Your call is
from someone outside your company.
Abbreviated Alert (one short burst of ringing) - Either a
new call has entered the queue, or you have received
a busy-to-idle reminder, a held call reminder, or a
manual signal.
Priority Ring (two short rings followed by one long
ring, repeated)
- A call is being set up remotely for
this phone via Third Party Call Setup, a data feature.
Selector Console Operation
The Selector Console allows
pressing one or two buttons
you to call an inside number by
rather than by dialing several
digits. The bottom row of buttons (except for the rightmost
position, which is for testing the console) is used for
selecting the “hundreds group”
of each extension number.
These seven Group Select buttons are administered and
labeled in accordance with the system’s numbering plan.
The 100 Direct Extension Selection (DXS) buttons above the
Group Select row have fixed numbering from 00 through 99
and are used to select specific extension numbers within a
hundreds group.
For example, to call extension 273, you
press the 200 Group Select button on the bottom row
followed by the 73 DXS button; to call 4519, you press 4500
and 19.
Continued
5
Support Information (Contd)
Loop Buttons
The voice communications paths between your console and
the system switch are called loops. Your Switched Loop
Attendant Console gets its name from the system’s ability
to hold incoming attendant-bound calls in a queue and
switch them to the console by way of these voice loops.
Calls are directed to the console in a predetermined,
prioritized sequence.
The console receives the calls one at a
time; while you are busy with a call, any other calls will wait
in the queue until you are ready for the next one.
You will answer all incoming calls at the five <LOOP>
buttons on the upper left side of the console. The loops
also carry all calls placed from the console, although other
buttons (such as those on the Selector Console) may be
used to start the calls.
Automatic Loop Selection
Whenever an incoming call is ringing, lifting the handset
(going off-hook) automatically connects you to the caller. If
your console is idle and you want to place a call, lifting the
handset automatically gets dial tone for your call at one of
the <LOOP> buttons.
In a few situations, you may have to press a <LOOP>
button when you answer or place a call. The console
procedures will provide specific instructions when this is
necessary.
Continued
6
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9
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