Nortel ICS 7.1 User manual

Norstar, Meridian and Companion are trademarks of

Nortel Networks

Modular ICS 7.1 System

Coordinator Guide

1-800-4 NORTEL

www.nortel.com/norstar

N0130946 01

Printed in Canada

N0130946 01 Modular ICS 7.1 System Coordinator Guide

Table of Contents

Getting started with Norstar 13

Using this guide 13

Emergency 911 Dialing 13

Understanding programming 14

Before you start 15

What you need to do programming 15

Using Buttons 16

Using the buttons under the display 19

The programming overlay 19

A map for using programming 21

Starting and ending a session 24

Ending a session 25

Frequently used programming operations 27

Changing the display time & date 27

Adding or changing a system speed dial 29

Program a name for a speed dial 31

Changing the name of a telephone 32

Changing the name of a line 33

Making changes to Call Forward No Answer 35

Making changes to Call Forward on Busy 37

Making Changes to Do Not Disturb on Busy 38

What would you like to do next? 39

Answering calls 41

Answering calls in Hunt Groups 41

Answering an incoming call 41

Line buttons 42

Rings you may hear 43

Sorting calls by distinctive ring patterns 44

Answering calls at a prime telephone 45

Expanding telephone capacity 46

Using a 7316E+KIM as a central answering position 46

Release button 51

Modular ICS 7.1 System Coordinator Guide N0130946 01

Hearing aid compatibility 51

Viewing information about a call on the display 51

Using Call Information for a particular call 52

Displaying Call Information before or after answering 53

Displaying Call Information for a call on hold 53

Making Call Display information appear automatically 54

Changing which information is shown first about a call 55

Picking up a call ringing at another telephone 56

Answering ringing telephones using Directed Pickup 56

Answering any ringing telephone using Group Pickup 57

Changing a telephone pickup group 58

Trunk Answer 59

Answering a call using Trunk Answer 59

Answer DNs and Answer keys 60

Creating a Conference Call 61

Disconnecting one party 62

Independently holding two calls 63

Putting a conference on hold 63

Splitting a conference 64

Removing yourself from a conference 65

Listening to a call as a group 66

Canceling Group Listening 66

Using handsfree and mute 66

Answering calls without lifting the receiver 67

Making calls without lifting the receiver 68

Muting the set 68

Changing a regular call to handsfree 69

Changing a handsfree to a regular call 69

Using handsfree 69

Changing handsfree for a telephone 70

Handsfree Answerback 72

Turning Privacy on or off for a call 72

Creating a conference by releasing privacy 73

Making a call private 73

Checking call length using Call Duration Timer 73

Disconnecting by accident 74

Time 74

Making calls 75

Choosing a line using a line button 77

/ 5

N0130946 01 Modular ICS 7.1 System Coordinator Guide

Line pools 78

Using a line pool to make a call 79

Programming a memory button with a line pool 79

Making calls from an ISDN terminal 80

Dialing calls with a second dial tone 80

Changing how you dial your calls 80

Using Standard dial 81

Using Automatic dial 81

Using Pre-dial 82

When the dialed internal number is busy 82

Priority Call 82

Making a priority call 83

Giving a telephone the ability to make priority calls 83

Using Ring Again 84

Time savers for making calls 87

Storing a number on a memory button for Autodial 87

Adding an autodial button 87

Choosing a line for Autodial 88

Using intercom as the line for Autodial 88

Using Last Number Redial 90

Preventing a telephone from using Last Number Redial 90

Using Speed Dial 91

Making a speed dial call 92

Changing and adding System Speed Dials 92

Adding or changing User Speed Dial 92

Using Saved Number Redial 94

Dialing a saved number 94

Blocking Saved Number Redial 94

Handling many calls at once 97

Using Hold 97

Retrieving a held call 97

Listening on hold 98

Holding a call exclusively 98

Using Call Queuing 99

Transferring calls 101

Using the transfer feature 101

Transferring a call 101

Modular ICS 7.1 System Coordinator Guide N0130946 01

Transferring external calls 102

Canceling a transfer 103

Using Camp-on 104

Parking a call 106

Retrieving a parked call 106

Using Call Park 106

System-wide call appearance (SWCA) codes 108

Using Callback 110

Forwarding your calls 111

Forwarding your calls within the system 111

Canceling Call Forward 111

Using Call Forward at your telephone 112

Overriding Call Forward 112

Changing the automatic Call Forward settings 113

Changing Forward no answer 113

Changing the delay before a call is forwarded 113

Forward on busy 114

DND on Busy 114

Call Forward and Voice Mail 115

Line Redirection 116

Turning on Line Redirection 117

Canceling Line Redirection 118

Allowing a telephone to redirect calls 118

Turning the redirect ring for a telephone on or off 119

How Line Redirection is different from Call Forward 121

Using Line Redirection 121

Centralized voice mail and auto attendant 122

Using a centralized voice mail system 122

Communicating in the office 123

Paging 123

Making a page announcement 123

Activating and deactivating the ability to page 124

Creating page zones 125

Using Page with external paging equipment 127

Sending messages 127

Sending a message 127

Canceling a message you have sent 128

Viewing your messages 129

/ 7

N0130946 01 Modular ICS 7.1 System Coordinator Guide

Replying to a message 129

Replying to a message using an analog telephone 130

Removing items from your message list 131

Removing items from your message list using an analog

telephone connected to an ASM 131

Viewing messages you have sent 132

Using Voice Call 134

Muting Voice Call tones 134

Answering a Voice Call with handsfree 134

Blocking Voice Calls using Voice Call Deny 135

Tracking your incoming calls 137

Using Call Log 137

Call Log options 139

Logging a call manually 139

Enabling and disabling autobumping 139

Viewing your Call Log 140

Viewing a Call Log item 140

Erasing log items 140

Making a call using Call Log 141

Creating a password to your Call Log 141

Changing your Call Log password 142

Deleting an assigned password 142

Using external Voice mail 144

Customizing your telephone 145

Finding out what a button does using Button Inquiry 145

Changing the set display contrast 146

Changing the language on the display 146

Programming a feature code onto a memory button 147

Programming feature buttons 147

Erasing a feature button 147

Labeling your set 149

Applying button labelling 149

Digital phones 149

Default button assignments 150

7316E button defaults 150

7316 digital phone button defaults 152

7208 button defaults 154

7100 digital phone button defaults 154

Modular ICS 7.1 System Coordinator Guide N0130946 01

Rules of default button assignment 155

Moving line buttons 156

Changing the type of ring 157

Adjusting the Ring volume 158

Hiding the message or calls indication 158

User Preferences 159

Using User Preferences 159

Changing button programming 160

Changing User Speed Dial 161

Changing Call Log options 162

Changing how calls are dialed 162

Changing the language used on the display 162

Making the display lighter or darker 162

Changing the ring type 163

Programming Hunt Groups 165

Adding or removing members from a group 167

Moving members of a group 168

Assigning or unassigning lines to a group 169

Setting the distribution mode 170

Setting the hunt delay 171

Programming busy line setting 172

Programming the queue time-out 173

Programming the overflow set 173

Setting the name 174

Allowing/disallowing an auxiliary ringer 175

Assigning a distinctive ring pattern to a Hunt Group 175

Using Silent Monitor 176

Feature notes 179

Using the Hospitality features 181

Hospitality passwords 181

Room/desk information 183

Programming room information 183

Using the room/set programming 185

Programming the alarm feature 187

Using the Administration set to control alarms 188

Using the alarm 189

/ 9

N0130946 01 Modular ICS 7.1 System Coordinator Guide

Canceling an alarm 190

Turning off an alarm 190

Telephone features 191

Installing digital phones 191

Naming a telephone or a line 193

Moving telephones 193

Stopping calls from ringing at your telephone: Do Not Disturb

(DND) 194

Stopping calls 194

Refusing to answer a call 194

Canceling Do Not Disturb 194

Using Do Not Disturb 194

Using Background Music 195

Turning Background Music off 195

ISDN PRI and BRI 197

ISDN PRI 197

ISDN PRI features 198

Network Name Display for PRI 198

Name and number blocking for PRI 199

Emergency 911 Dialing 199

Two-way DID 199

Call by Call service selection for PRI 200

Dialing Plan and PRI 201

ISDN BRI 202

Line access from an ISDN terminal 203

ISDN BRI features 203

Network Name Display for BRI 203

Name and number blocking for BRI 204

Service provider features 204

Call Forward 204

Canceling Call Forward 205

Calling the number your calls are forwarded to 205

Automatic Call Back 205

Automatic Recall 205

MCID (profile 2) 206

Network Call Diversion (profile 2) 207

Overlap dialing (profile 2) 207

ISDN BRI terminals 207

10 /

Modular ICS 7.1 System Coordinator Guide N0130946 01

ISDN applications for BRI and PRI 207

Using System features 209

Using alternate or scheduled services 209

Preventing certain calls from being made 209

Making additional telephones ring 209

Changing the lines used by outgoing calls 210

Turning Services on and off 210

An example of how to turn on a Service manually 212

Turning Services on and off 213

Viewing the active Services on a two-line display 214

Viewing the active Services on a one-line display 214

Using passwords 217

Using a Basic password 217

Changing passwords 218

Clearing a Call Log password 219

Hospitality passwords 219

Silent Monitor password 220

Using special telephones 221

Direct-dial 221

Changing the direct-dial telephone assignments 221

Hotline 222

Bypassing a Hotline 222

Making a telephone a hotline telephone 223

Control telephone 224

SM Supervisor 224

Using Set lock 225

Changing Set Lock programming for a telephone 225

Using an auxiliary ringer 226

Turning the auxiliary ringer for a telephone on or off 226

Using Host System dialing signals 227

Link 227

Preventing a telephone from using Link 227

Pause 228

Long Tones 229

Programmed Release 229

Run/Stop 230

Wait for Dial Tone 230

Using tone dialing for a call 231

Using your Norstar system from an external location 231

Table of contents

Other Nortel Telephone System manuals

Nortel

Nortel FastRad User manual

Nortel

Nortel BCM1000 User manual

Nortel

Nortel Companion MICS-XC User manual

Nortel

Nortel BM450 User manual

Nortel

Nortel Meridian 1 Option 11C User manual

Nortel

Nortel North American DMS-100 User manual

Nortel

Nortel BCM50 User manual

Nortel

Nortel BCM50 2.0 User manual

Nortel

Nortel Meridian Meridian 1 Instruction manual

Nortel

Nortel Norstar Modular ICS Parts list manual

Nortel

Nortel BCM1000 Product manual

Nortel

Nortel Meridian 1 Option 11C User manual

Nortel

Nortel BCM50 Product manual

Nortel

Nortel 2245 Operating and maintenance instructions

Nortel

Nortel M420 User manual

Nortel

Nortel Meridian Meridian 1 User manual

Nortel

Nortel BCM200 User manual

Nortel

Nortel Norstar SMDR6 User manual

Nortel

Nortel BCM50 User manual

Nortel

Nortel Meridian Meridian 1 Parts list manual

Nortel

Nortel DMS-100 Series User manual

Nortel

Nortel DCT1900 User manual

Nortel

Nortel DMS-100 Series User manual

Nortel

Nortel Meridian Meridian 1 Operating and installation instructions

Popular Telephone System manuals by other brands

Teleco

Teleco Perfect Voice Tis 16 installation manual

AT&T

AT&T Network Adapter 25 user guide

AVE

AVE AF902R-CE manual

Tynetec

Tynetec Advent xt user guide

Ericsson

Ericsson DCT1800-S user guide

NEC

NEC Electra Elite 192 Hardware manual

Alcatel

Alcatel EASY REFLEXES 4200 Admin & user guide

Panasonic

Panasonic KX-TDA50 operating manual

Bticino

Bticino PABX 28D User instructions

NEC

NEC SL 2100 user guide

Sonifex

Sonifex Phone In 6 User handbook

TransTel Communications

TransTel Communications TD-824i Installation and programming manual

Panasonic

Panasonic KX-TS25B user guide

ASCOM

ASCOM TD 92375GB Information

Karel

Karel MS26S Easy to use owner's guide

EnGenius

EnGenius DuraFon PRO user manual

Teledat

Teledat X130 DSL Quick reference guide

SpectraLink

SpectraLink MOG400 install guide