Nortel P0857846 User guide

Norstar and Meridian are trademarks of Northern Telecom

Norstar-PLUS

Modular ICS 2.0

System Coordinator Guide

1-800-4 NORTEL

www.nortel.com/norstar

P0857846 Issue 02

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

Contents

Getting started with Norstar 1

Using this guide 1

Understanding programming 1

Before you start 2

What you’ll need to do programming 2

Using Buttons 3

Using the buttons under the display 5

The programming overlay 5

A map for working in programming 7

Starting and ending a session 10

Ending a session 10

Frequently used programming operations 13

Changing the time and date on the display 13

Adding or changing a system speed dial 15

Changing the name of a telephone 18

Changing the name of a line 20

Making changes to Call Forward No Answer 22

Making changes to Call Forward on Busy 24

Change the Do Not Disturb on Busy feature 25

What would you like to do next? 26

Answering calls 27

Answering an incoming call 27

Line buttons 27

Incoming line group buttons 27

What line indicators mean 28

Rings you may hear 28

Answering calls at a prime telephone 28

Using a central answering position (CAP) module 29

Customizing your CAP module 30

Monitoring telephones with the CAP module 30

Release button 30

Hearing aid compatibility 31

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Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02

Viewing information about a call on the display 31

Using Call Information for a particular call 31

Displaying Call Information before or after answering 32

Displaying Call Information for a call on hold 32

Making Call Display information appear automatically at a

telephone 32

Changing which information is shown ﬁrst about a call 33

Picking up a call ringing at another telephone 33

Answering any ringing telephone using Directed Pickup 34

Answering a ringing telephone using Group Pickup 34

Changing a telephone’s pickup group 35

Trunk Answer 35

Answering a call using Trunk Answer 36

Answer buttons 36

Creating a Conference Call 37

Disconnecting one party 38

Independently holding two calls 38

Putting a conference on hold 38

Splitting a conference 39

Removing yourself from a conference 39

Listening to a call as a group 40

Canceling Group Listening 40

Using Handsfree/Mute 40

Answering calls without lifting the receiver 41

Making calls without lifting the receiver 41

Muting Handsfree 41

Changing a regular call to handsfree 41

Changing a handsfree to a regular call 42

Using Handsfree 42

Changing Handsfree for a telephone 42

Handsfree Answerback 43

Turning Privacy on or off for a call 44

Creating a conference by releasing privacy 44

Making a call private 45

Checking the length of a call using Call Duration Timer 45

Disconnecting by accident 45

Time 45

Contents /

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P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

Making calls 46

Choosing a line using a line button 48

Line pools 48

Using a line pool to make a call 49

Programmingamemory button with alinepool featurecode

Changing how you dial your calls 49

Using Standard dial 50

Using Automatic dial 50

Using Pre-dial 50

When the internal number you have called is busy 51

Priority Call 51

Making a priority call 51

Giving a telephone the ability to make priority calls 51

Using Ring Again 52

Turning on Ring Again 52

Canceling Ring Again 52

Time savers for making calls 55

Storing a number on a memory button for Autodial 55

Adding an autodial button 55

Choosing a line for Autodial 55

Using intercom as the line for Autodial 56

Using Last Number Redial 57

Preventing a telephone from using Last Number Redial 57

Using Speed Dial 58

Making a speed dial call 59

Changing and adding System Speed Dials 59

Adding or changing User Speed Dial 59

Using Saved Number Redial 60

Saving a number 61

Dialing a saved number 61

Preventing a telephone from using Saved Number Redial 61

Handling many calls at once 63

Using Hold 63

Retrieving a held call 63

Holding automatically 63

Listening on hold 63

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Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02

Holding a call exclusively 64

Using Call Queuing 64

Transferring calls 65

Using the transfer feature 65

Transferring a call 65

Transferring external calls 65

Canceling a transfer 66

Using Camp-on 67

Parking a call 69

Retrieving a parked call 69

Using Call Park 69

Using Callback 70

Forwarding your calls 71

Forwarding your calls to another Norstar telephone 71

Canceling Call Forward 71

Using Call Forward at your telephone 71

Overriding Call Forward 72

Changing the automatic Call Forward settings for a

telephone 72

Changing Forward no answer 72

Changing the delay before a call is forwarded 72

Forward on busy 72

DND on Busy 73

Call Forward and Voice Mail 73

Line Redirection 74

Turning on Line Redirection 74

Canceling Line Redirection 75

Allowing a telephone to redirect calls 75

Turning the redirect ring for a telephone on or off 76

How Line Redirection is different from Call Forward 78

Using Line Redirection 78

Communicating in the office 79

Paging 79

Making a page announcement 79

Activating and deactivating the ability to page 80

Creating page zones 80

Using Page with external paging equipment 82

Contents /

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

Sending messages using the display 82

Sending a message 82

Canceling a message you have sent 82

Viewing your messages 83

Replying to a message 83

Removing items from your message list 83

Viewing messages you have sent 84

Using Voice Call 85

Making a Voice Call 85

Muting Voice Call tones 85

Answering aVoice Call without touching your telephone 85

Preventing Voice Calls to your telephone usingVoice Call

Deny 86

Canceling Voice Call Deny 86

Tracking your incoming calls 87

Using Call Log 87

Call Log options 88

Logging a call manually 88

Deleting old log items 88

Viewing your Call Log 89

Viewing a Call Log item 89

Erasing log items 89

Making a call using Call Log 90

Creating a password to your Call Log 90

Changing your Call Log password 91

Deleting an assigned password 91

Programming a telephone to log calls automatically 91

Using Voice mail 93

Customizing your telephone 95

Finding out what a button does using Button Inquiry 95

Making the display darker or lighter using Contrast adjustment

Changing the language on the display 96

English 96

French 96

Spanish 96

Programming a feature code onto a memory button 96

Programming feature buttons 96

Erasing a feature button 97

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Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02

Moving line buttons 98

Changing the type of ring 99

Adjusting the Ring volume 99

Hiding the message or calls indication 99

Restoring the messages and calls indication 99

User Preferences 101

Using User Preferences 101

Changing button programming 102

Changing User Speed Dial 104

Changing Call Log options 105

Changing how calls are dialed 105

Changing the language used on the display 105

Making the display lighter or darker 105

Changing the telephone’s ring 106

Telephone features 109

Naming a telephone or a line 109

Moving telephones 109

Stopping calls from ringing at your telephone using Do Not

Disturb (DND) 110

Stopping calls 110

Refusing to answer a call 110

Canceling Do Not Disturb 110

Using Do Not Disturb 110

Using Background Music 111

Turning Background Music off 111

ISDN terminals and services 113

ISDN applications 113

Videoconferencing and video telephony 113

Desktop conferencing 113

File transfer 114

Telecommuting 114

Group 4 fax 114

Remote LAN access 114

Leased line backup 114

LAN to LAN bridging 114

Broadcasting 114

Video surveillance 114

Internet and database access 115

Contents /

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P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

ISDN network features 115

Nortel DMS-100 switch 115

AT&T (Lucent) 5ESS switch 115

Siemens EWSD switch 116

Using System features 119

Using alternate or scheduled services 119

Preventing certain calls from being made 119

Making additional telephones ring 119

Changing the lines used by outgoing calls 119

Turning Services on and off 119

An example of how to turn on a Service manually 121

Turning Services on and off using feature codes 121

Viewing the active Services from a two-line display

telephone 122

Viewing the active Services from a one-line display

telephone 123

Using passwords 124

Using a Basic password 125

Registration password 125

Changing passwords 126

Clearing a Call Log password 126

Using special telephones 127

Direct-dial 127

Changing the direct-dial telephone assignments 127

Hotline 128

Bypassing a Hotline 128

Making a telephone a hotline telephone 128

Control telephone 129

Using Set lock 129

Changing Set Lock programming for a telephone 130

Using an auxiliary ringer 130

Turning the auxiliary ringer for a telephone on or off 131

Using Host System dialing signals 131

Link 131

Preventing a telephone from using Link 132

Pause 132

Long Tones 133

Programmed Release 133

Run/Stop 133

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