Multitech FaxFinder FF130 Service manual

FaxFinder® V.34 Fax Servers

FF130, FF230, FF430, FF830

Administrator Guide

2FaxFinder Administrator User Guide

FaxFinder® Administrator Guide

Models: FF130, FF230, FF430, and FF830

S000458G, Version G

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims

any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves

the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-

Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current

versions of our product documentation.

Revisions

Revision

Date

Description

12/05/11

Updated to remove CD references and 2.2 release changes.

05/04/12

Removed API information (this is in an API Developer Guide). Added fax file types.

05/22/12

Update file upload size for the new client software version.

Patents

This device covered by the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503;

5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594;

5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395;

5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598;

D353,144; 5,355,365; 5,309,562; 5,301,274, 6,219,708. Other patents pending.

Trademarks

Multi-Tech Registered Trademarks: FaxFinder, Multi-Tech, and the Multi-Tech logo. All other products and technologies are the

trademarks or registered trademarks of their respective holders.

FaxFinder Administrator User Guide 3

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit

http://www.multitech.com/kb.go.

Installation Resources

To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com

Technical Support

Business Hours: M-F, 9am to 5pm CT

Country

By Email

By Phone

Europe, Middle East, Africa:

[email protected]

+(44) 118 959 7774

U.S., Canada, all others:

[email protected]

(800) 972-2439 or (763) 717-5863

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Warranty

To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go

Contents

4FaxFinder Administrator User Guide

Chapter 1 –Product Description & Specifications................................................................................8

Package Contents.........................................................................................................................8

Safety Warnings...........................................................................................................................9

Telecom............................................................................................................................................ 9

Internal Lithium Battery................................................................................................................... 9

Ethernet Ports.................................................................................................................................. 9

Fax File Types...............................................................................................................................9

Technical Specifications .............................................................................................................10

Chapter 2 –Getting Started..............................................................................................................12

FaxFinder Network Requirements ..............................................................................................12

FaxFinder, Phone Line, and PBX Compatibility ............................................................................13

PBX Call Routing............................................................................................................................. 13

Caller ID and Call Waiting...............................................................................................................13

FaxFinder Operating Modes .......................................................................................................13

Inbound Routing Options ...........................................................................................................14

Outbound Faxing Options ..........................................................................................................14

Outbound Fax Management.......................................................................................................14

Mechanical Mounting ................................................................................................................15

Rack Mounting...............................................................................................................................16

Connections...............................................................................................................................17

Console/Command Port Pin Assignments ..................................................................................... 18

Front Panel LEDs ........................................................................................................................18

FaxFinder 130/230 (FF230 shown) ................................................................................................18

FaxFinder 430/830 (FF830 shown) ................................................................................................19

Installing and Cabling FaxFinder .................................................................................................19

Connecting the FaxFinder to Power, Phone Lines, and Ethernet .................................................. 19

Configuring the FaxFinder Server .................................................................................................. 21

Chapter 3 –FaxFinder Web Management Interface...........................................................................26

Login .........................................................................................................................................26

Forgot Password? .......................................................................................................................... 26

Home ........................................................................................................................................27

Contents

FaxFinder Administrator User Guide 5

Navigation .................................................................................................................................27

Status & Logs .............................................................................................................................28

System Status................................................................................................................................. 28

Fax Status....................................................................................................................................... 29

Mail Queue.....................................................................................................................................31

Mail Log.......................................................................................................................................... 31

Inbound Fax Log.............................................................................................................................32

Outbound Fax Log.......................................................................................................................... 33

Modem Log ....................................................................................................................................34

System Configuration.................................................................................................................35

Network Configuration .................................................................................................................. 35

SMTP .............................................................................................................................................. 36

Time ............................................................................................................................................... 37

Printer ............................................................................................................................................ 37

Shares.............................................................................................................................................39

Certificates .....................................................................................................................................40

Save/Restore..................................................................................................................................41

Firmware........................................................................................................................................ 42

Reboot............................................................................................................................................ 44

Debug............................................................................................................................................. 44

Fax Configuration Section...........................................................................................................45

Modem........................................................................................................................................... 45

Inbound Routing ............................................................................................................................48

Outbound Routing ......................................................................................................................... 54

Outbound Approval .......................................................................................................................56

Store & Forward Fax (T.37) ............................................................................................................ 59

Fax Log ...........................................................................................................................................60

Users .........................................................................................................................................61

FaxFinder Users.............................................................................................................................. 62

User Options ..................................................................................................................................65

Contacts ....................................................................................................................................66

Personal Contacts .......................................................................................................................... 66

Global Contacts.............................................................................................................................. 67

Personal Groups............................................................................................................................. 67

Global Groups ................................................................................................................................68

Contents

6FaxFinder Administrator User Guide

Send a Fax Screen ......................................................................................................................68

Logout .......................................................................................................................................70

Chapter 4 –Client Software Installation............................................................................................71

Installing the Software ...............................................................................................................71

Push Installation to Client Computers.........................................................................................75

Setting Usage Rights for the FaxFinder Printer ............................................................................76

Associating the Software and a User with a FaxFinder.................................................................76

Disassociating a FaxFinder Unit from the Client...........................................................................78

Chapter 5 –FaxFinder Operation ......................................................................................................79

Using the Schedule Fax Window.................................................................................................79

Device Pane.................................................................................................................................... 80

Schedule Options Pane .................................................................................................................. 80

Recipients Pane.............................................................................................................................. 81

Documents Pane............................................................................................................................ 82

Cover Page Pane ............................................................................................................................82

Schedule the Fax ............................................................................................................................83

Sending a Fax with Client Software.............................................................................................83

Sending a Fax by Printing ...........................................................................................................83

Sending a Fax from Email (T.37)..................................................................................................84

Sending a Fax from the FaxFinder Web Interface ........................................................................85

Send Fax by Web API..................................................................................................................85

Using the Client Software...........................................................................................................85

File Menu ....................................................................................................................................... 85

Edit Menu....................................................................................................................................... 86

Tools Menu ....................................................................................................................................88

Devices Tab (Main Window) .......................................................................................................... 89

Print Capture Tab (Main Window).................................................................................................91

Chapter 6 —Using the Multi-Tech Tiff Viewer...................................................................................93

Toolbar Icons .............................................................................................................................93

Thumbnail View.........................................................................................................................94

Appendix A –Troubleshooting .........................................................................................................95

Appendix B –Customization.............................................................................................................99

T.37 Advanced Usage .................................................................................................................99

Options...........................................................................................................................................99

Appendix C –Creating Cover Pages.................................................................................................101

Creating Cover Pages for FFx30.................................................................................................101

Contents

FaxFinder Administrator User Guide 7

Text Field Names and Descriptions.............................................................................................. 101

Using the Legacy Cover Page Generator....................................................................................102

Creating New Cover Page Templates (FFx20).............................................................................. 102

Editing an Existing Cover Page (FFx20) ........................................................................................ 105

Change Views...............................................................................................................................106

Appendix D –Migrating from FaxFinder x20 to x30 .........................................................................107

Overview .................................................................................................................................107

Migrating FFx20 Phone Books to FFx30.....................................................................................107

Mapping x20 Menus to the x30 ................................................................................................109

Mapping x30 Menus to the x20 ................................................................................................110

Appendix E –Regulatory Compliance..............................................................................................111

47 CFR Part 68 Telecom............................................................................................................111

47 CFR Part 15 Regulation ........................................................................................................112

Fax Branding Statement ...........................................................................................................113

Canadian Limitations Notice.....................................................................................................113

Industry Canada.......................................................................................................................113

EMC, Safety, and R&TTE Directive Compliance..........................................................................114

WEEE Statement ......................................................................................................................115

REACH Statement ....................................................................................................................116

Restriction of the Use of Hazardous Substances (RoHS).............................................................117

Information on HS/TS Substances According to Chinese Standards............................................118

Information on HS/TS Substances According to Chinese Standards (in Chinese) .........................119

Index .............................................................................................................................................120

8FaxFinder Administrator User Guide

The FaxFinder® fax server is an all-in-one fax server that provides distributed faxing capabilities, over a

WAN, from a corporate office to small remote offices as well as to field sales people. Inbound faxes are

converted to PDF or TIFF files and delivered to a recipient’s in-box or a network folder, or printed on a

network printer. Outbound faxes can be sent by web client or through Microsoft® Office applications.

This manual provides information on installing, configuring, and managing four FaxFinder servers:

●FF130 1-port FaxFinder

●FF230 2-port FaxFinder

●FF430 4-port FaxFinder

●FF830 8-port FaxFinder

Multi-Tech provides three manuals for use with the FaxFinder:

●Administrator Guide provides details on installing, configuring, and managing FaxFinder.

●User Guide provides details on sending faxes and using the client software.

●Developer Guide provides information and examples for the FaxFinder Web Services API.

Refer to the FaxFinder User Guide for details on sending faxes. The Client User Guide and related

documentation, software, and firmware are available on the Multi-Tech Installation Resources website

at www.multitech.com/setup/product.go.

Package Contents

FF130/230

FF430/830

●A FaxFinder (FF130 or FF230) with factory-

installed software

●One universal power supply with power cord

●Common telephone cables (one for each port;

RJ-11 at both ends)

●A set of four self-adhesive plastic feet

●A FaxFinder (FF430 or FF830) with factory-

installed software

●One power cord

●Common telephone cables (one for each port;

RJ-11 at both ends)

●Rack-mounting fasteners

Chapter 1: Product Description and Specifications

FaxFinder Administrator User Guide 9

Safety Warnings

Telecom

●Never install telephone wiring during a lightning storm.

●Disconnect this product from the power source and telephone network interface when servicing.

●Use this product with UL and cUL listed computers.

●Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

●Use caution when installing or modifying telephone lines.

●Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a

remote risk of electrical shock from lightning.

●Do not use a telephone in the vicinity of a gas leak –not even to report a gas leak.

●To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.

●Never install a telephone jack in wet locations unless the jack is specifically designed for wet

locations.

Internal Lithium Battery

●A lithium battery located within the product provides backup power for the timekeeping. This

battery has an estimated life expectancy of ten years.

●When this battery starts to weaken, the date and time may be incorrect. If the battery fails, the

board must be sent back to Multi-Tech Systems for battery replacement.

●Lithium cells and batteries are subject to the Provisions for International Transportation. Multi-Tech

Systems, Inc. confirms that the Lithium batteries used in the Multi-Tech product(s) referenced in this

manual comply with Special Provision 188 of the UN Model Regulations, Special Provision A45 of

the ICAO-TI/IATA-DGR (Air), Special Provision 310 of the IMDG Code, and Special Provision 188 of

the ADR and RID (Road and Rail Europe).

Warning: There is danger of explosion if the battery is incorrectly replaced.

Ethernet Ports

Caution: Ethernet ports and command ports are not designed to be connected to a public

telecommunication network.

Fax File Types

Users can fax the following document types:

●PDF

●PS

●TIF or TIFF

●TXT

Note: When printing from another application, FaxFinder sends the file as TIF images.

Chapter 1: Product Description and Specifications

10 FaxFinder Administrator User Guide

Technical Specifications

FF130/230

FF430/830

Connectors

RJ-11 Line Jack(s),

DE-9 Console Serial Port,

RJ-45 Ethernet,

Locking Screw on Power Jack.

RJ-11 Line Jacks,

DE-9 Command Serial Port,

RJ-45 Ethernet.

Size

6.4” W x 6.0” L x 1.2” H

(16.3 cm x 15.2 cm x 3.0 cm)

17.3” W x 8.4” L x 1.7” H

(43.9 cm x 21.3 cm x 4.3 cm)

Weight

1.22 lbs. (0.55 kg)

1.25 lbs (0.57 kg)

6.86 lbs (3.11 kg)

7.15 lbs (3.24 kg)

Input Power

Requirements

9 Vdc @ 590mA

100 –240 Vac, 50/60 Hz, 1.2 –0.6 A

Maximum Power

Consumption *

FF130

9 v Typical:

0.335A/3.01W;

Max: 0.378A/3.40W

20 v, Typical:

0.148A/2.96W;

Max: 0.164A/3.28W

32 v, Typical:

0.100A/3.20W;

Max: 0.112A/3.58W

FF230

9 v, Typical:

0.376A/3.40W;

Max: 0.418A/3.80W

20 v, Typical:

0.166A/3.30W;

Max: 0.182A/3.60W

32 v, Typical:

0.109A/3.50W;

Max: 0.122A/3.90W

FF430

120 Vac Typical:

0.104A/12.2W;

Max: 0.120A/14.1W

220 Vac Typical:

0.079A/18.3W;

Max: 0.090A/20.8W

FF830

120Vac Typical:

0.130A/15.3W;

Max: 0.137A/16.1W

220Vac Typical:

0.093A/21.6W;

Max: 0.101A/23.4W

Operating

Temperature

32°-104° F (0°-40° C)

relative humidity 20 to 90%

noncondensing

32°-140° F (0°-60° C)

relative humidity 20 to 90%

noncondensing

Storage

Temperature

14° to 185° F (-10° to +85° C)

EMC Approvals

FCC Part 15 Class A, EN 55022, EN

55024

FCC Part 15 Class A, EN 55022, EN 55024

Safety Approvals

UL\cUL 60950-1, EN 60950-1

Telecom

Approvals

47CFR Part 68, CS03, TBR21

Other countries also included

47CFR Part 68, CS03, TBR21

Other countries also included

Fax Specs

(MT5634SMI modem)

Group 3 Fax (T.30 and T.4)

Modulations: ITU V.34, ITU V.17, V.29, V.27 and V.21

Web Connections

10 (Maximum)

50 (Maximum)

File Upload

Size**

~20 MB (max) using Web Send Fax

page

~4.5 MB (max) with the Client

Software up to version 2.2.12 with its

SSL option enabled. ~15 MB (max) for

Client Software 2.2.13 or higher, API, or

T.37.

~30 MB (max) using the Client Software

with its SSL option disabled.

~20 MB (Max) using Web Send Fax page

~8.25 MB (max) with the Client

Software up to version 2.2.12 with its

SSL option enabled. ~15 MB (max) for

Client Software 2.2.13 or higher, API, or

T.37.

~30 MB (Max) using the Client Software

with its SSL option disabled.

Warranty

2 years

*Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power

source when determining product load.

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