Multitech FaxFinder FF-420 User manual

FaxFinder®

V.34 Fax Server

Configuration Guide

for Inter-Operation with Altigen

AltiServ Phone Systems

FaxFinder Configuration Guide: Altigen AltiServe Phone Systems

FaxFinder Configuration Guide

Inter-Operation with Altigen AltiServ Phone Systems

PN S000418B, Version B

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech

Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically

disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech

Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof

without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check

Multi-Tech’s Web site for current versions of our product documentation

Revisions

Revision Level Date Description

A 08/21/06 Initial release.

B04/16/07 Updated the Technical Support contact list.

Trademarks

FaxFinder, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Microsoft, Windows 2000, 2003, and XP are registered trademarks or trademarks of Microsoft Corporation in the United

States and/or other countries.

Patents

Thisdevice covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567;

5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594;

5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204;

5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D353, 598; 5,355,365; 5,309,562;5,301,274

Other Patents Pending

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Technical Support

Country By Email By Phone

France: [email protected] +(33) 1-64 61 09 81

Europe, Asia, Africa: [email protected] +(44) 118 959 7774

U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863

Internet Address: http://www.multitech.com

FaxFinder Configuration Guide: Altigen AltiServe Phone Systems

Introduction:

The Multi-Tech FaxFinder Fax Server is an economical fax server solution for the SMB market. This document

provides a step-by-step guide to set up AltiServ to work with FaxFinder Server. The focus of this document is to

provide setup and configuration instructions to support a fax call from AltiServ to FaxFinder; and check if

FaxFinder answers and processes fax mail to the user’s email box properly. Outbound faxing, sending a fax

from FaxFinder PC client to server, is not discussed in this document. Please refer to the FaxFinder manual for

more detail.

Requirements:

AltiServ:

Software – OE/ACM 5.0A with Update 4 or above. Update 4 supports “Free Format” call forwarding which has

the capability to transmit additional DTMF tones to FaxFinder as the fax destination ID.

Hardware – Triton or Quantum analog station port for Multi-Tech FF100 (one port), FF200 (two ports), FF420

(four ports) and FF820 (eight ports).

FaxFinder:

Software – FaxFinder Version 1.03 (tested version) or above

Hardware – Model FF100 (tested model), FF200, FF420 or FF820

A. Setting up hardware

Please follow the steps documented in the Multi-Tech FaxFinder manual to connect the following:

1. Power adaptor.

2. AltiServ station port(s) to FaxFinder using RJ11 cable.

3. A cross-over Ethernet cable from FaxFinder to a PC with IP address 192.168.2.2 for initial setup; or

connect FaxFinder to an Ethernet switch to communicate with a PC with IP address 192.168.2.2.

4. Write down the station port extension number (this document uses 200 as an example).

5. If using a FF200, FF420 or FF820, you may need to set up a hunt group so that AltiServ can route a fax

call properly.

B. Configuring FaxFinder

Please follow steps documented in the Multi-Tech FaxFinder manual to configure the following:

1. Provide FaxFinder a dedicated local LAN IP and configure related network addresses.

Please follow steps in the FaxFinder manual to log into the configuration browser. You can connect

FaxFinder, with default IP of 192.168.2.1, to your LAN and use a PC with IP set to 192.168.2.2 to bring

up the configuration web page. The configuration web page can be opened by typing http://192.168.2.1

in your browser.

A. Setting up hardware

FaxFinder Configuration Guide: Altigen AltiServe Phone Systems

2. Configure SMTP so that FaxFinder can send fax mail to mail server:

3. Configure Time Zone and Date/Time Format:

4. Configure the modem to receive a fax call

Three important fields need your attention:

•Answer On – change to 1 ring to speed up answer time. Default is 2 rings.

•Max DTMF Digits – Depending on your DID/DNIS number length, you need to set up this field

correctly. This test example uses 3 digits. The default is 4 digits.

•Dial Prefix – Enter trunk access or route access code here. It is required for outbound fax dialing.

FaxFinder Configuration Guide: Altigen AltiServe Phone Systems

5. Add users in Phone Book.

FaxFinder will use Ext # to associate the Email Address to the user. Note that the Ext # is actually a fax

DID/DNIS number from the AltiServ’s point of view. It is the DTMF stream AltiServ will generate and transmit

to FaxFinder through the station port.

6. Check the status and make sure there is no error in system settings and that the POTS modem is in “waiting

for ring” state.

C. AltiServ Configuration

1. Configure the extension port to connect to FaxFinder. In this test case, extension 200 is connected to

FaxFinder unit. The following configurations are recommended.

•Disable Intercom.

•Disable Mailbox -This is a very important step. If there is a voice mail in this extension, the system will

play a stutter dial tone. FaxFinder will think there is no dial tone and the outbound fax call may fail.

•Disable Busy Call Handling so that an incoming fax call will not go to voicemail when FaxFinder is busy.

•Disable No Answer Call Handling so that an incoming fax call cannot go to voicemail when FaxFinder is

not in service. If you would like to have an alert when the FaxFinder is not answering a call, you can

configure No Answer Call Handling to forward to the administrator’s extension. Admin will check

FaxFinder status when a fax call is received.

2. Create a virtual extension for every Fax number. Enter the proper DID/DNIS number in the DID number field.

FaxFinder Configuration Guide: Altigen AltiServe Phone Systems

3. Configure a virtual extension to forward a fax call to the FaxFinder unit.

•Enable Forward All Calls.

•Select “Free Format”.

•Enter fax port Extension number followed by two commas, then the fax DID/DNIS number for this user.

•Each comma means one second delay after the FaxFinder goes “Off-hook”. In lab testing, one comma

works fine. However, two commas are recommended to make sure the FaxFinder will not get DTMF too

quickly.

4. Repeat step 3 for all virtual extensions mapped to fax DID/DNIS numbers.

5. If you are using a multi-port FaxFinder unit, create a hunt group and add all extensions connecting to the

FaxFinder fax ports to the hunt group member list. You need to disable busy call handling, no answer call

handling, as well voicemail box for this hunt group. Also, you need to replace the fax port extension number

in step 3 to the hunt group number in the Free Format forwarding field.

D. Testing

1. After completing all configurations, pick up an AltiServ extension and dial a fax virtual extension

number, in this example, 112. You should hear modem tone after call connects.

2. Fax a test page from fax machine to a fax DID/DNIS number and check if FaxFinder answers and

processes fax mail to the user’s email box properly.

Tips:

If you forget IP address or password of FaxFinder, use an AltiServ extension to dial the extension port

connecting to FaxFinder. After FaxFinder answers, press the following digits to reset IP or password.

Press “1***” resets IP

Press “2***” resets password

Please refer to the FaxFinder Administration User Guide for additional information and to the Client User Guide

for assistance with setting up the FaxFinder client software.

Please direct your questions regarding technical matters, product configuration, verification that the product is

defective, etc., to our Technical Support Department at (800) 972-2439 or email [email protected]m

Product support resources are available at the Multi-Tech web site: www.multitech.com

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