Multitech MultiModem ZBA USB MT5634ZBA-USB User manual

MultiModem®USB

56k Data/Fax Modem with USB

MT5634ZBA-USB

Data/Fax Modem

User Guide

MultiModemUSB (MT5634ZBA-USB)

S000247F Revision F

written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes

in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization

of such revisions or changes. Check Multi-Tech’s web site for current versions of our product documen-

tation.

Record of Revisions

Revision Date Description

C 11/17/04 Manual revised to correct file name for Windows 2000 driver.

D 05/22/06 Manual revised to include WEEE Statement.

E 05/11/07 Revised logo & tech support listing and revised passages for copyright,

trademarks, & warranty/repair.

F 12/27/07 Revised Tech support contact listing.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc.

Microsoft, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, and Windows XP are

either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other

countries. Any other brand and product names mentioned in this publication are trademarks or regis-

tered trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;

5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250;

5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041;

5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986;

5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274.

Other patents pending.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A

Telephone (763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Internet http://www.multitech.com

Technical Support

Country By Email By Phone

Europe, Middle East, Africa: [email protected] +(44) 118 959 7774

U.S.,Canada, all others: [email protected] (800) 972-2439 or (763)717-5863

Contents

MultiModemUSB User Guide

Table of Contents

Chapter 1 -- Introduction and Description .................................................................. 5

Product Description .............................................................................................. 5

Universal Serial Bus (USB) .................................................................................. 5

We Supply ............................................................................................................ 6

You Supply ........................................................................................................... 6

Safety Warning Telecom ...................................................................................... 6

Chapter 2 – Installation ................................................................................................. 7

Step 1: Assemble the Modem .............................................................................. 7

Step 2: Connect the Modem to Your PC .............................................................. 7

Step 3: Install the Modem Driver .......................................................................... 8

Step 4: Country Configuration with Global Wizard ............................................. 11

Chapter 3 - Operation................................................................................................ 12

Front Panel ......................................................................................................... 12

PhoneTools Features ......................................................................................... 13

V.92 Operation ................................................................................................... 13

Connecting to the Internet .................................................................................. 14

Dial-Up Networking............................................................................................. 14

Sending a Fax .................................................................................................... 14

Chapter 4- AT Commands, S -Registers, and Result Codes ................................... 15

Chapter 5 - Remote Configuration ............................................................................. 16

Basic Procedure ................................................................................................. 16

Setup .................................................................................................................. 16

Chapter 7- Troubleshooting ....................................................................................... 18

Appendix A - Regulatory Compliance ....................................................................... 21

FCC Part 68 Telecom ......................................................................................... 21

FCC Part 15........................................................................................................ 22

Fax Branding Statement ..................................................................................... 22

Canadian Limitations Notice ............................................................................... 22

Contents

MultiModemUSB User Guide

Industry Canada ................................................................................................. 23

International Modem Restrictions ....................................................................... 23

EMC, Safety, and R&TTE Directive.................................................................... 23

South African Notice........................................................................................... 23

Appendix B - Technical Specifications ..................................................................... 24

Appendix C - Warranty and Repair ............................................................................ 25

Multi-Tech Warranty & Repairs Policies ............................................................ 25

Replacement Parts ............................................................................................. 26

Appendix D – Waste Electrical and Electronic Equipment...................................... 27

Appendix E – C-ROHS HT/TS Subs6ance Concentration ........................................ 28

Chapter 1 -- Introduction and Description

MultiModemUSB User Guide

Chapter 1 -- Introduction and Description

Welcome to the world of data communications. You have acquired one of the finest intelligent data and

fax modems available today from one of America’s oldest and most respected modem manufacturers:

Multi-Tech Systems, Inc. This User Guide will help you install, configure, test, and use your modem. It

applies whether you are using the V.90 protocol or the V.92 protocol.

Product Description

Features include:

•Plug-and-Play capable.

•Interactive automatic dialing and command mode configuration.

•In standard mode, you can store up to four command lines or telephone numbers of up to 40

characters each in the modem’s nonvolatile memory.

•Pulse- or tone-dials and recognizes dial tones and busy signals for reliable call-progress detection.

•Detects AT&T calling card tones.

•Caller ID.

•Remote configuration.

•Incorporates self-resetting lightning protection.

Universal Serial Bus (USB)

Universal Serial Bus (USB), defined by a consortium of industry leaders, permits connection of multiple

low-speed and medium speed computer peripheral devices such as telephones, modems, printers,

keyboards, mice, and scanners; all from a single personal computer port. The specification, based on an

open architecture is quickly becoming a standard feature in new desktop and notebook computers.

Chapter 1 -- Introduction and Description

MultiModemUSB User Guide

We Supply

The MultiModemUSB package contains:

√√

√

An MT5634ZBA-USB data/fax/voice modem

√√

√

A set of four self-adhesive plastic feet

√√

√

A printed

Quick Start Guide

√√

√

A MultiModemUSB installation CD containing modem drivers, this

User Guide,

data

communications program (Phone Tools), and other programs

√√

√

One USB cable

√√

√

One modular telephone cable

You Supply

√√

√

A computer with an available USB port

√√

√

A nearby telephone line jack

Safety Warning Telecom

1. Use this product only with UL and cUL listed computers.

2. To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.

3. Never install telephone wiring during a lightning storm.

4. Never install a telephone jack in wet locations unless the jack is specifically designed for wet

locations.

5. Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

6. Use caution when installing or modifying telephone lines.

7. Avoid using a telephone during an electrical storm. There is a risk of electrical shock from

lightning.

8. Do not use a telephone in the vicinity of a gas leak.

9. This product must be disconnected from its power source and telephone network interface

when servicing.

Chapter 2 - Installation

MultiModemUSB User Guide

Chapter 2 – Installation

Step 1: Assemble the Modem

The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-

adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem.

Step 2: Connect the Modem to Your PC

Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone

line, and, optionally, to your telephone.

PHONE LINE

USB

USB Connection

Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port

connector on your computer.

Line Connection

Plug one end of the phone cable into the modem’s LINE jack and the other end into a phone line wall

jack.

Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE

jack or the line cable into the PHONE jack.

Note: The Federal Communications Commission (FCC), and Industry Canada impose certain restrictions

on equipment connected to public telephone systems. See Appendix A for more information.

Phone Connection

For voice-only calls, you can optionally plug a telephone into the modem’s PHONE jack.

Chapter 2 - Installation

MultiModemUSB User Guide

Step 3: Install the Modem Driver

The MT5634ZBA-USB drivers need to be installed in your computer’s program directory. The procedure

will be different depending on the operating system. This section provides installation procedures for

Windows XP, 2000, ME, and 98.

Installation in Windows XP/2003

1. Power up your Windows XP system.

2. If you have not already done so, make all the necessary connections, including connecting the

modem to an available USB port.

3. Insert the MultiModem USB CD into your CD drive.

4. Windows will detect that the new modem is present and launch the Update Device Driver Wizard

dialog box.

5. Choose Install from a list or specific location (Advanced), and click Next.

6. Select Don’t Search. I will choose the driver to install, and click Next.

7. Click the Have disk button. Browse to x:\Drivers\Windows XP. Select the file there and click OK. (x

denotes the drive letter of your CD drive).

8. When the pop-up window comes up explaining that the driver is not digitally signed, click Continue

anyway to finish the installation.

NOTE:

This Microsoft operating system searches for a digital signature when you install any new

hardware. If a "Digital Signature Not Found" screen appears, simply click the YES button to

continue installation. Although Multi-Tech submits all eligible products to Microsoft for

certification, the turn-around time is subject to many factors. Not having a digital signature

does not affect product performance in any way.

Installation in Windows 2000

1. Power up your Windows 2000 system.

2. If you have not already done so, make all the necessary connections.

Windows will detect that the new modem is present, indicate that it's in the process of installing, and

then launch the Found New Hardware Wizard. The Welcome screen appears first. Click Next.

4. The Install Hardware Device Drivers screen appears indicating that the wizard will install the hardware

device drivers. Verify that the Search for a suitable driver for my device (recommended) is selected,

and then click Next.

5. The Locate Driver Files screen appears asking where you want Windows to search for driver files.

Verify that the Specify a location option is the

only

one selected, place the MultiModemUSB CD into

your CD drive, and click Next .

6. The next screen will say Insert the manufacturer’s installation disk into the drive selected and then

click OK.

Click the Browse button (when prompted to insert a disk into drive A:\, click Cancel). Navigate to

x:\Drivers\Windows 2000. Select the file and click OK. (x denotes the drive letter of your CD drive).

7. Then the Driver Files Search Results screen appears indicating that Windows has found the proper

driver on the CD. Click Next to install the selected driver.

8. The Digital Signature Not Found dialog box is displayed. Click Yes to continue with the installation.

See the digital signature note above.

Chapter 2 - Installation

MultiModemUSB User Guide

9. A Copying Files screen appears briefly. After the files have been copied to your PC, a Found New

Hardware Wizard screen appears indicating that Windows has finished installing the driver. Click

Finish to complete the installation and exit the wizard.

After installation is complete, you should test the operation of your new MultiModemUSB by registering it.

Key in the URL given below and follow the online instructions at: http://www.multitech.com/register

Installation in Windows ME

The MultiModemUSB driver files for Windows ME are installed in two groups, as described below. The

installation wizard begins by installing certain driver files. At that point, Windows ME detects the modem

as a new device. Then the installation wizard runs again to install the remaining driver files.

1. Power up your Windows ME computer.

2. If you have not already done so, make all the necessary connections.

Place the MultiModemUSB CD into the CD drive of your PC. Windows ME will detect that the new

modem is present and launch the Add New Hardware Wizard screen. This message then displays:

“What would you like to do?”

Choose Specify the location of the driver (Advanced) and click Next.

4. At the Add New Hardware Wizard “Windows will search for new drivers ...” screen, uncheck the

“Removable Media” button (if necessary) and check “Specify a location.”

5. Click the “Browse” button and navigate to the “Windows ME” subfolder of the “Drivers” folder on the

MultiModemUSB CD. Click OK. Click Cancel if it prompts you for a floppy disk.

6. The Add New Hardware Wizard “Windows driver file search ...” screen appears. Click Next.

7. Transient progress screens will appear while files are being copied. After the files have been copied

to your PC, an Add New Hardware Wizard screen will appear indicating that Windows has finished

installing this the first of two drivers.

Click Finish to complete the installation of this first driver. The wizard will close.

8. Windows ME will now detect an “Unknown Device” and begin another Add New Hardware Wizard,

again asking “What would you like to do?”

Choose “Specify the location of the driver (Advanced)” and click Next>.

9. At the next screen, (the Add New Hardware Wizard “Windows will search for new drivers...” screen),

uncheck the “Removable Media” button (if necessary) and check “Specify a location.” Click Next.

10. Transient screens will appear while files are being copied. The Add New Hardware Wizard “Windows

driver file search...” screen will appear. Click Next.

11. After files have been copied, a completion screen will appear.

Click Finish to complete the installation of this the second driver. The wizard will close.

12. Remove the MultiModemUSB CD from the computer’s CD drive.

13. Test the operation of your modem by registering it online at http://www.multitech.com/register.

Chapter 2 - Installation

MultiModemUSB User Guide

Installation in Windows 98

1. Power up your Windows 98 system.

2. If you have not already done so, make all the necessary connections.

Insert the MultiModem USB CD into your CD drive.

4. Windows will detect that the new modem is present and launch the Add New Hardware Wizard. The

first screen indicates that the wizard will search for a USB driver.

6. The message What do you want Windows to do? displays. Verify that the Search for the best driver

for your device (Recommended) option is selected and click Next.

6. The message Windows will search for a new driver.. displays. Verify that the CD-ROM drives option is

selected and click Next.

7. The Add New Hardware Wizard dialog box indicates that Windows has found an updated driver for

this device. Verify that the Updated driver (Recommended) option is selected and click Next.

8. The Wizard dialog indicates that Windows will select the proper driver from the MultiModemUSB CD

and verify the information. Click Next to install the selected driver.

9. After the files have been copied to your PC, the Wizard screen appears indicating that Windows has

finished installing the driver. Click Finish to complete the installation and exit the wizard. The TR LED

on your modem will light when the installation is complete. Remove the CD from the computer.

After installation has been completed, you should test the operation of your new MultiModemUSB by

registering it. Key in the URL given below and follow the online instructions:

http://www.multitech.com/register

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