Multitech MT1932ZDX User manual

Quick Reference Guide

P/N 82027808 Revision I (12/15/97)

MT1932ZDX, MT1932ZDXI, MT1932ZDXK, MT1932ZDX-Mac

This publication may not be reproduced, in whole or in part, without prior expressed

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the

contents hereof and specifically disclaims any implied warranties of merchantability or

fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the

right to revise this publication and to make changes from time to time in the content

hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organiza-

tion of such revisions or changes.

Record of Revisions

Revision Description

IManual revised to reflect editorial changes. All pages at

(12/15/97) Revision I.

Trademarks

Trademarks of Multi-Tech Systems, Inc. are as follows:

MultiModem, MultiModem II, MultiModemZDX, MultiModemµ, MultiExpress,

MultiExpressFax, Multi-Tech, and the Multi-Tech logo.

IBM is a trademark of International Business Machines Corporation.

Macintosh is a registered trademark of Apple Computer, Inc.

MNP, Microcom Network Protocol, is a trademark of Microcom, Inc.

ProComm Plus is a registered trademark of Datastorm Technologies, Inc.

Windows is a registered trademark of Microsoft in the U.S. and other countries.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A

(612) 785-3500 or (800) 328-9717

Fax (612) 785-9874

Fax-Back (612) 717-5888

Technical Support (800) 972-2439

BBS (612) 785-3702 or (800) 392-2432

Internet http://www.multitech.com

Tech Writer: [email protected]

Contents

Chapter 1 - Introduction

Congratulations .....................................................................................6

What Is in My Modem Package? .........................................................7

Chapter 2 - Quick Start

Introduction............................................................................................8

What You’ll Need...................................................................................8

Safety Warnings ....................................................................................9

Step 1: Assemble the Modem ..............................................................9

Step 2: Connect the Modem to Your System ....................................10

RS232 Connection...................................................................... 11

LINE Connection......................................................................... 11

PHONE Connection ....................................................................11

POWER Connection ................................................................... 11

Power-On Test ............................................................................12

Step 3: Install the Modem in Windows 95 .........................................13

Adding the MT1932ZDX to Windows 95....................................13

Removing Your Old Modem from Windows 95..........................14

Step 4: Install and Configure Your Software......................................15

Third Party Communications Software ......................................15

Step 5: Call the Multi-Tech BBS .........................................................17

Windows 95 HyperTerminal........................................................17

Windows Terminal.......................................................................18

Running MultiModemZDX Help..................................................20

Chapter 3 - Features

What Can I Do with My MultiModemZDX? ........................................21

Features ..............................................................................................22

Required Equipment ...........................................................................23

Computer.....................................................................................23

Serial Cable.................................................................................23

iii

Telephone Line............................................................................23

Communications Software..........................................................24

Connections ........................................................................................24

Connecting to the Computer (“RS232”) .....................................25

Connecting to the Telephone Line (“LINE”) ...............................25

Connecting a Telephone Set (“PHONE”) ...................................25

Connecting to Power (“POWER”) ..............................................26

Surge Protectors and Lightning..................................................26

Front Panel..........................................................................................27

Chapter 4 - AT Commands, S-Registers and Result

Codes

AT Commands.....................................................................................29

S-Registers..........................................................................................48

Result Codes.......................................................................................51

Chapter 5 - Troubleshooting

Introduction..........................................................................................52

None of the LEDs Light When the Modem Is On......................53

The Modem Does Not Respond to Commands ........................53

The Modem Dials But Cannot Make a Connection ...................56

The Modem Disconnects While Online......................................57

The Modem Cannot Connect When Answering ........................58

File Transfer Is Slower Than It Should Be.................................58

I Am Losing Data ........................................................................59

I Am Getting Garbage Characters on the Monitor.....................60

My Fax and Communications Software Won’t Run at the

Same Time .................................................................................60

Appendix A - Regulatory Information

Single-User Software License Agreement .........................................61

FCC Regulations for Telephone Line Interconnection.......................64

Canadian Limitations Notice...............................................................67

Compliance with BABT Requirements ...............................................68

Modem CE Mark EMC and Safety Compliance ................................71

Appendix B - Technical Specifications

Appendix C - Service, Warranty and Tech Support

Limited Warranty .................................................................................76

On-line Warranty Registration ............................................................77

Service.................................................................................................77

Tech Support .......................................................................................77

The Multi-Tech BBS ............................................................................78

Logging on to the Multi-Tech BBS .............................................78

Downloading a File .....................................................................78

Reading a Message ....................................................................80

Leaving a Message.....................................................................80

Bulletins.......................................................................................80

About CompuServe.............................................................................80

About the Internet ...............................................................................81

About the Multi-Tech Fax-Back Service .............................................81

Multi-Tech Systems, Inc. Reader Response Form ............................82

MT1932ZDX Quick Reference Guide

Chapter 1 - Introduction

Congratulations

Congratulations on your purchase of the MT1932ZDX fax modem, one of

the finest fax modems available today from one of America’s oldest and

most respected modem manufacturers. The MT1932ZDX complies with

the international V.32terbo standard for a top speed of 19,200 bits per

second (bps). It is downward compatible with all previous standards,

including V.32bis (14,400 bps), V.32 (9600 bps), V.22bis (2400 bps), and

V.22 (1200 bps). It is a full-duplex intelligent modem with V.42 error

correction, V.42bis data compression, and V.17 (14,400 bps), Class 2,

Group 3 fax capabilities.

This reference guide is for the MT1932ZDX (standard), MT1932ZDX-Mac

(Macintosh),MT1932ZDXK(UK),andMT1932ZDXI(international)versions

of the modem. Except where specifically noted, references to the

MT1932ZDX should be understood to apply to all versions, whereas

references to the ZDX, ZDX-Mac, ZDXK, and ZDXI refer to specific

versions.

In addition to this

Quick Reference Guide

, which you received with your

modem, a complete

Owner’s Manual

is available for the MultiModemZDX

seriesofmodems.The

Owner’sManual

providesmoredetailedinformation

on the operation of your modem, including full descriptions of all AT

commands. It also provides a glossary of terms, and chapters on modem

basics, configuring, and testing. To order it, please see the Reader

Response Form at the end of this guide.

The complete

Owner’s Manual

is also available as a free Windows Help

file. You will find instructions for downloading it from the Multi-Tech BBS

on pages 17-20 of this guide. With the Windows Help version on your

computer, help is never more than a few clicks away.

Chapter 1 - Introduction

What Is in My Modem Package?

YourMT1932ZDXpackagehasseveralcomponents.Makesureyouhave

them all before trying to operate your modem. Your package should

include:

• One MT1932ZDX data/fax modem

• One DC power supply

• One set of four plastic feet

• Two sets of Velcro fasteners

• One telephone cable

• This

Quick Reference Guide

• Communications (datcomm) software

• A brochure with a warranty registration card

If any of these items are missing, please contact Multi-Tech Systems or

yourdealer/distributor(seeAppendixCforinformationoncontactingMulti-

Tech via telephone, fax, bulletin board service, CompuServe, and the

Internet).

MT1932ZDX Quick Reference Guide

Chapter 2 - Quick Start

Introduction

Weknow you’reeager togetyour Multi-TechMultiModemZDX fax modem

up and running, so we’ll skip the features for now, and show you step-by-

step how to set it up, check it out, and make your first calls.

What You’ll Need

Before starting, please make sure you have everything you need:

We supply

•

The MT1932ZDX data/fax modem

•

A DC power supply module

•

One set of four plastic feet

•

Two sets of Velcro fasteners

•

One 14-foot telephone cable

•

Communications (datacomm) software

•

This

Quick Reference Guide

•

A brochure with a warranty registration card

You supply

•

A computer with an unused serial port

•

A shielded RS-232 serial cable with a male DB-25 connector on

oneendandaconnectortomatchyourcomputer’sserialporton

the other end

•

A nearby AC power outlet

•

A nearby telephone line jack

If you are unfamiliar with computers, please see Chapter 3, “Features,” for

more information on the required equipment before you proceed.

Chapter 2 - Quick Start

Safety Warnings

• Never install telephone wiring during a lightning storm.

• Never install a telephone jack in a wet location unless the jack

is specifically designed for wet locations.

• Nevertouchuninsulatedtelephonewiresorterminalsunlessthe

telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone (other than a cordless type) during an

electrical storm; there may be a remote risk of electrical shock

from lightning.

• Do not use a telephone in the vicinity of a gas leak.

Step 1: Assemble the Modem

The only assembly required is to mount the feet on the bottom of the

modem.Simplypeelthefourself-adhesiveplasticfeetoffthebackingstrip

andpressthemintotherecessesonthebottomofthemodem.Alternately,

or additionally, you can use the included self-adhesive Velcro patches to

mount the modem to a vertical surface or to keep it from being dislodged

onahorizontal surface. If you use the Velcro patches, we recommend that

youmountthemwheretheywillnotobscurethelabelsonthebottomofthe

modem.

Figure 2-1. Mounting the feet.

MT1932ZDX Quick Reference Guide

Step 2: Connect the Modem to Your System

Placing the MT1932ZDX in a convenient location, connect it to your

computer’s serial port, to the telephone line, to AC power, and, optionally,

to your telephone (the ZDXK and ZDXI models do not have a telephone

jack).

✳#

Figure 2-2. ZDX connections.

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