Multitech MultiModem MT5634ZPX-PCI-U-NV User manual

MT5634ZPX-PCI-U/NV

MT5634ZPX-PCI-V92/NV

MT5634ZPX-PCI/NV

Internal Data / Super G3 Fax Modem

User Guide

MultiModemZPX User Guide

MT5634ZPX-PCI-U, MT5634ZPX-PCI-U-NV, MT5634ZPX-PCI, 5634ZPX-PCI-NV, MT5634ZPX-PCI-

V92, 5634ZPX-PCI-V92-NV

P/N S000197C Revision C

written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes

in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization

of such revisions or changes.

Record of Revisions

Revision Date Description

C07/25/03 This manual replaces S000197B. It covers V.90, V.92, and Universal builds. It notes

that the modem can be purchased with or without voice.

Trademarks

MultiModemZPX, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP is a trademark of Microcom,

Inc. Microsoft, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, and XP are either

registered trademarks or trademarks of Microsoft Corporation in the United States and/or other coun-

tries. All other brand and product names mentioned in this publication are trademarks or registered

trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;

5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356;

5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725;

5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425;

5,355,365; 5,309,562; 5,301,274. Other patents pending.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A

Telephone (763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Technical Support (800) 972-2439

Internet http://www.multitech.com

Contents

iii

MultiModemZPX User Guide

Contents

Chapter 1 - Introduction ......................................................................................... 1

Product Description ........................................................................................................ 1

Chapter 2 - Installation ........................................................................................... 2

What You Will Need ....................................................................................................... 2

Safety Warnings ............................................................................................................... 2

Step 1: Install the MultiModemZPX in your Computer ............................................ 3

Step 2: Make the External Connections ........................................................................ 4

Step 3: Install the Modem Driver .................................................................................. 5

Step 4: Configure the Modem for Your Country ........................................................ 9

Step 5: Install PhoneTools ............................................................................................ 10

Chapter 3 - Remote Configuration ..................................................................... 11

Basic Procedure .............................................................................................................. 11

Setup ................................................................................................................................ 11

To Change the Remote Escape Character .................................................................. 12

Chapter 4 - Troubleshooting ................................................................................ 13

The Modem Does Not Respond to Commands ........................................................ 13

The Modem Cannot Connect When Dialing ............................................................. 14

The Modem Disconnects While Online ...................................................................... 15

The Modem Cannot Connect When Answering ....................................................... 16

File Transfer Is Slower Than It Should Be .................................................................. 16

Data Is Being Lost .......................................................................................................... 16

There Are Garbage Characters on the Monitor ......................................................... 17

The Modem Doesn’t Work with Caller ID ................................................................. 17

Fax and Data Software Can’t Run at the Same Time ............................................... 17

The Voice Functions Don’t Work ................................................................................ 17

Voice Mail Test............................................................................................................... 17

Loopback Test ................................................................................................................ 18

Speakerphone Test (with voice option) ...................................................................... 18

Appendix A - Regulatory Compliance............................................................... 19

FCC Part 68 Telecom ..................................................................................................... 19

FCC Part 15 .....................................................................................................................20

Fax Branding Statement ............................................................................................... 20

Canadian Limitations Notice ....................................................................................... 21

Industry Canada ............................................................................................................ 21

Protection Against Contact with TNV Circuit .......................................................... 21

EMC, Safety, and R&TTE Directive Compliance...................................................... 22

New Zealand Telecom Warning Notice ..................................................................... 22

South African Notice ..................................................................................................... 23

International Modem Restrictions .............................................................................. 23

Appendix B - Technical Specifications.............................................................. 24

Appendix C - Warranty, Service, and Technical Support .............................. 26

Limited Warranty .......................................................................................................... 26

Online Warranty Registration ..................................................................................... 26

Contents

MultiModemZPX User Guide

Service ............................................................................................................................. 26

Technical Support .......................................................................................................... 28

Internet Sites ................................................................................................................... 28

Appendix D - Upgrading the Modem ................................................................ 29

Introduction ....................................................................................................................29

Upgrade Overview ........................................................................................................ 29

Step 1: Identify the Modem Firmware ....................................................................... 29

Step 2: Identify the Current Firmware Version ......................................................... 30

Step 3: Download the Upgrade File ............................................................................ 30

Step 4: Extract the Upgrade Files ................................................................................ 30

Step 5: Document and Clear Your Stored Paramenters ........................................... 30

Step 6: Upgrade the Modem’s Firmware ................................................................... 31

Step 7: Restore Your Parameters ................................................................................. 31

Appendix E - Installing Under Linux ................................................................ 32

Introduction ....................................................................................................................32

Standard Linux Serial Port Definitions ...................................................................... 32

Installation ...................................................................................................................... 32

Setup ................................................................................................................................ 32

Using the Terminal Program Minicom to Verify Operation ................................... 33

Using the Modem to Call the Internet ........................................................................ 33

Calling the ISP ................................................................................................................ 34

Answering Calls ............................................................................................................ 34

Appendix F - Installing Under SCO OpenServer ............................................ 35

Introduction ....................................................................................................................35

Installation ...................................................................................................................... 35

Setup ................................................................................................................................ 35

1 Introduction

MultiModemZPX User Guide

Chapter 1 - Introduction

Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal

data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech

Systems, Inc. This User Guide will help you to install, configure, test, and use your modem.

This User Guide documents MT5634ZPX-PCI and MT5634ZPX-PCI-NV, which are V.90 protocol. The

NV is for the No Voice option. The MT5634 ZPX-PCI-V.92 and MT5634-PCI-NV-V.92 are V.92 units.

MT5634ZPX-PCI-U and MT5634ZPX-PCI-U-NV are univeral units that can be used in either 3.3 or 5 volt

slots. The universal units are only V.92 protocol.

Product Description

One Modem, Worldwide Use. The MultiModemZPX is designed for global applications. This means

one modem can ship around the world. The global modem is ideal for businesses with global operations

that want to standardize on one modem and are looking to simplify the ordering process. Go to

www.multitech.com/ to see a complete list of all the countries for which this modem has approvals.

V.90/V.92 Build: This modem was first designed using the V.90 protocol. Now, it is available as a V.92.

The MultiModemZPX provides high-speed data transfer and fax capabilities for small businesses,

telecommuters, and SOHO users. Its compatibility with the new ITU-T V.92 protocol provides quick

connections, downstream transmissions at speeds up to 56K bps*, and upstream transmissions at speeds

up to 48K bps when connected to V.92-compatible Internet service providers. Transmissions between the

MultiModemZPX and other client modems are limited to 33.6K bps, as are upstream transmissions to

non-V.92-compatible ISPs and downstream transmissions that are converted more than once on the

telephone network.

Fax Communications: The MultiModemZPX also supports “Super G3”ITU-T V.34 fax communications

at speeds up to 33.6K bps with Class 2.1 fax commands.

Features: Modem features include Plug and Play operation, callback security, and remote configuration.

In standard mode, you can store up to four command lines or telephone numbers of up to 40 characters

each in the modems’nonvolatile memory. In callback security mode, you can store up to 30 passwords

and dialing strings. Other modem capabilities include voice operation using the included software,

AT&T calling card tone detection, pulse and tone dialing, adaptive answer, DTR dialing, U.S. Caller ID

reporting, two-wire leased-line operation, 11-bit operation, V.42 error correction, and V.42bis and V.44

data compression.

NOTE:

*Though this modem is capable of 56K bps download performance, line impairments, public telephone

infrastructure, and other external technological factors currently prevent maximum 56K bps connec-

tions.

2 Installation

MultiModemZPX User Guide

Chapter 2 - Installation

What You Will Need

Before starting, please make sure you have everything you need:

We supply

An MT5634ZPX-PCI data/fax modem

An RJ-11 telephone cable

A printed Quick Start Guide

An MultiModemZPX system CD containing modem drivers, this User Guide, PhoneTools (a data

communications software program), and Adobe Acrobat Reader

You supply

A 100-MHz or faster Pentium personal computer with an unused PCI expansion slot. For video

conferencing, we recommend a 166-MHz or faster computer.

Windows 98, NT, 2000, ME, XP or Linux (2.2.x kernal) operating system installed

A CD-ROM drive

Tools to open your computer

A nearby telephone line jack

A 3.58mm (9/64-inch) plug male-to-male stereo patch cord (optional)

An external speaker or headphone (optional)

An external microphone (optional)

Safety Warnings

Use this product only with UL- and CUL-listed computers (U.S.A.)

To reduce the risk of fire, use only UL-listed 26 AWG (.41mm) or larger telephone wiring.

Never install telephone wiring during a lightning storm.

Never install a telephone jack in a wet location unless the jack is specifically designed for wet

locations.

Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.

•Do not use a telephone in the vicinity of a gas leak.

2 Installation

MultiModemZPX User Guide

Step 1: Install the MultiModemZPX in your Computer

Figure 2-1. The MultiModemZPX.

Installing the MultiModemZPX requires you to open your computer. Please consult your computer

manual in addition to the following instructions.

1. Turn off the computer and unplug it. Failure to do so may result in damage to both the

MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you to do

so.

2. Remove the cover from the computer as instructed in the computer manual.

3. Select an empty PCI expansion slot. Remove the expansion slot cover and save the retaining screw.

4. Before handling the MultiModemZPX, discharge static in your body by touching a metal piece of the

computer chassis. Carefully remove the MultiModemZPX from its antistatic bag, handling it only by

the mounting bracket and edges. Do not touch the gold-plated connectors along the bottom edge.

5. Place the MultiModemZPX directly above the expansion slot and gently, but firmly, push it into the

connector until the card’s retaining bracket is flush against the computer chassis.

6. Fasten the retaining bracket to the computer chassis with the screw saved in step 3.

7. Replace the cover of the computer.

2 Installation

MultiModemZPX User Guide

Step 2: Make the External Connections

Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice

mail or speakerphone use, you can also connect it to a microphone and an external speaker, headphone,

or sound card. The microphone can be used for recording answering machine messages or for

speakerphone use. The speaker or headphone can be used for playing back messages or as a

speakerphone.

LINE

MIC

LINE

PHONE

Optional Voice

MIC IN

LINE OUT

PHONE

LINE

Figure 2-2. MT5634ZPX connectors.

Line Connection

Plug one end of the provided telephone cable into the modem’s LINE jack, and the other end into a

telephone wall jack. This is the only required connection.

Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the

LINE jack or the line cable into the PHONE jack.

Note: The Federal Communications Commission (FCC) and Industry Canada impose certain

restrictions on equipment connected to public telephone systems.

Phone Connection (Optional)

If you wish to connect a telephone to the same line as the modem, plug it into the modem’s PHONE jack.

Note: The PHONE jack is not interchangeable with the LINE jack. Do not plug the phone into the

LINE jack or the line cable into the PHONE jack.

Microphone Connection (Optional)

For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack. The

microphone should have a stereo 3.58mm (9/64-inch) mini plug. Do not use a monophonic microphone.

2 Installation

MultiModemZPX User Guide

Sound Card and Speaker Connections (If you have the Voice Option)

For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-to-male stereo patch

cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound

card does not have a LINE IN jack, use its MIC jack.

This will allow you to hear modem activity whether it is originating or answering a call, or playing a

recorded message. If you do not have a sound card, you can plug an amplified speaker into the LINE

OUT jack.

Step 3: Install the Modem Driver

If you use Windows 98 or newer, you must install the modem driver. The modem driver tells Windows

how to control the modem. Separate procedures follow for the Windows operating systems. If you use a

Linux operating system, please see Appendix Efor installation instructions. If you use the SCO

OpenServer operating system, please see Appendix G.

Installing the Modem Driver in Windows 98/Me/2000/XP

1. Make sure your modem is connected properly, and then turn on your computer. Windows should

detect your new modem and open the Install New Modem wizard.

2. Insert the system CD into your CD-ROM drive, and then click OK.

3. Windows installs the modem driver.

4. Click Finish to exit.

Changing the Windows 98/Me COM Port Assignment

Unlike an external modem, the MultiModemZPX contains its own serial port. When Windows detects

the MultiModemZPX, it assigns the next available COM port to it. Since COM1 through COM4 are

standard serial ports in Windows computers, Windows typically assigns COM5 to the modem’s serial

port.

If Windows assigns the modem to a COM port higher than 4, then certain legacy software applications will

not recognize the modem. To correct this situation, Multi-Tech Systems provides two additional driver

files on the MultiModemZPX CD that may be used to reassign the modem to either COM3 or COM4. To

reassign the COM port:

1. Insert the MultiModemZPX CD into your computer’s CD-ROM drive.

2. Click Start | Settings | Control Panel. Double-click the System icon.

3. Select the Device Manager tab, and double-click the Modem icon.

4. Double-click MT5634ZPX-PCI to go to the Properties dialog box.

5. Select the Driver tab. Click the Update Driver button and follow the Update Device Driver wizard

prompts. The wizard requests you to specify the path of the new driver. If you’d like to reassign your

modem to COM3, type D:\COM-3\pcicom3.inf, where D: is the drive letter associated with your

computer’s CD-ROM drive. If you want to reassign your modem to COM4, type D:\COM-

4\pcicom4.inf and continue with the wizard’s instructions.

6. When the wizard completes its installation, your modem should be reassigned to the new COM port.

2 Installation

MultiModemZPX User Guide

Verifying the Windows 98/Me Configuration

Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is

limited, a computer with several accessories may not have an available IRQ for your new modem. In

that case, you may have to decide which of your other accessories you can modify or do without.

Be aware that resource settings should be changed only by users with expert knowledge of computer

hardware and hardware configurations.

Note: Changing resource settings improperly can disable your hardware and can cause your computer

to malfunction or be inoperable.

Use the following procedure to check the assignments Windows has made for your modem:

1. Click Start | Settings | Control Panel. Double-click the System icon.

2. When the System Properties dialog box appears, click the Device Manager tab. A list of device types

appears.

3. Double-click Modem to display a list of modems installed in your computer.

4. Double-click Multi-Tech Systems MT5634ZPX-PCI. The Modem Properties dialog box appears.

5. Click the Resources tab and note the Conflicting Device list. If there is a conflict between your

modem and another device in your computer, the information appears here. For help in resolving a

conflict, click Start | Help, and then search the Help index for the Hardware Conflict Troubleshooter.

When finished, click OK to exit the System Properties dialog box.

6. In Control Panel, double-click the Modems icon.

7. When the Modems Properties dialog box appears, click the Diagnostics tab. A list of ports and

devices appears.

8. Highlight the COM port associated with the MT5634ZPX-PCI. Click More Info. Clicking More

Info causes Windows to send commands to and receive responses from the modem. The system also

displays information about the modem’s COM port.

9. Write down the modem’s port, interrupt, address, and highest speed. You will need this information

to configure any legacy (nonWindows) communications software you install.

Port: COM ______ Interrupt: _______ Address: _________ Speed: _________

10. Click the General tab. Select Multi-Tech Systems MT5634ZPX-PCI, and click Properties to review

the modem’s default communications settings. Do not change any settings unless you have special

requirements.

11. Click Dialing Propertiesand review your dialing settings. If you are required to dial 9to get an

outside line, type 9in the local and long distance boxes. If you have Call Waiting service, disable

Call Waiting to prevent it from interrupting a data or fax transmission. When you are finished, click

OK to exit the dialog box.

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