Multitech MultiModem II MT5600BA-V.92 User manual

MultiModem®II

Data/Fax Modem

MT5600BA-V92

User Guide

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 2

MultiModem II User Guide

MT5600BA–V92

S000408F

Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied

warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to

revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any

person or organization of such revisions or changes.

Revision History

Revision

Date

Description

09/23/08

Updated the Technical Support contact list and safety. Updated specifications for UL Recertification.

05/04/09

Added a link to the Multi-Tech Web site for the Multi-Tech Warranty statement.

10/06/09

Added 47 CFR FCC Part 15 Class B statement. Added English RoHS statement. Added Web Technical

Support portal.

11/15/10

Provided two options for returning to normal service in the MODEM BUSIED OUT SECTION on page 22.

11/08/11

Removed CD references and added Installation Resource

3/12/14

Russian notice.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks or registered trademarks of Multi-Tech Systems, Inc.

Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. All other brand and

product names mentioned in this publication are trademarks or registered trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560;

5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257;

5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395;

5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365; 5,309,562; 5,301,274.

Other patents pending.

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 3

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit

http://www.multitech.com/kb.go.

Installation Resources

To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com

Technical Support

Business Hours: M-F, 9am to 5pm CT

Country

By Email

By Phone

Europe, Middle East, Africa:

[email protected]

+(44) 118 959 7774

U.S., Canada, all others:

[email protected]

(800) 972-2439 or (763) 717-5863

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Warranty

To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 4

Chapter 1 –Description and Features .................................................................................................6

Product Description................................................................................................................................ 6

Features.................................................................................................................................................. 6

Safety Warnings...................................................................................................................................... 7

AT Commands and Fax Developer Guides ............................................................................................. 7

Technical Specifications.......................................................................................................................... 7

Chapter 2 - Installation.......................................................................................................................9

Connecting the Modem to Your System ................................................................................................ 9

Step 2 - Install the Modem Driver ........................................................................................................10

Step 3 - Setting Your Country or Region Code .....................................................................................10

Chapter 3 - Using the Front Panel .....................................................................................................13

Modem Configuration .......................................................................................................................... 13

LED Indicators....................................................................................................................................... 13

Liquid Crystal Display (LCD) ..................................................................................................................14

Chapter 4 - Leased Line Operation ....................................................................................................28

Two-Wire / Four-Wire Setup................................................................................................................ 28

Four-Wire Setup ................................................................................................................................... 29

Dial Backup ........................................................................................................................................... 29

Dial Backup and Leased Line Restore Setup......................................................................................... 30

Chapter 5 - Remote Configuration ....................................................................................................31

Basic Procedure.................................................................................................................................... 31

Setup..................................................................................................................................................... 31

Changing the Remote Configuration Password ................................................................................... 31

Changing the Remote Escape Character ..............................................................................................32

Chapter 6 - Callback Security ............................................................................................................33

Setup Procedures ................................................................................................................................. 33

Assigning Callback Passwords .............................................................................................................. 34

Calling Procedure .................................................................................................................................36

Callback Security Commands ............................................................................................................... 37

Chapter 7 - Troubleshooting.............................................................................................................38

Appendix A - Regulatory Information ...............................................................................................42

Appendix B - Upgrading the Firmware ..............................................................................................46

Appendix C - Installing a Modem Under Linux...................................................................................49

Appendix D - Pin Descriptions...........................................................................................................51

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 5

RS-232 Pin Descriptions........................................................................................................................ 51

RS-232 Cable Pinouts............................................................................................................................52

Leased Line Pinouts ..............................................................................................................................52

Appendix E –Environmental Statements ..........................................................................................53

Waste Electrical and Electronic Equipment Statement .......................................................................53

Restriction of the Use of Hazardous Substances (RoHS)......................................................................54

Information on HS/TS Substances According to Chinese Standards....................................................55

Information on HS/TS Substances According to Chinese Standards (in Chinese)................................56

Index ...............................................................................................................................................57

Chapter 1 –Product Description and Features

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 6

Chapter 1 –Description and Features

Product Description

This modem supports two- and/or four-wire leased lines. The four-wire leased line includes the dial

backup and automatic leased line restoration features.

The MultiModem II offers interactive automatic dialing. You can store four command lines or telephone

numbers in the modem’s nonvolatile memory. The modem pulse- or tone-dials and recognizes dial tones

and busy signals for reliable call-progress detection.

The MultiModem II front panel includes a liquid crystal display and four buttons, which together can be

used to either display the current connection status of the modem or to configure the modem. The

MultiModem II also can be configured through standard AT commands.

Features

●V.92/56K download speeds and 48K upload speeds when connecting with V.92 servers.

●Class 1 and Class 2 faxing at 14.4K.

●V.44 compression improves data throughput rates.

●LCD panel for easy configuration and diagnostics.

●Synchronous and asynchronous support.

●Dial-up and 2-wire leased line support.

●4-wire leased line support and dial backup.

●Remote configuration for centralized setup and management.

●Pass-through and fixed callback security.

●Global approvals in many countries for worldwide use.

●U.S. Caller ID reporting.

●Four phone number storage for automatic or DTR dialing.

●Flash memory for easy updates.

●Two-year warranty.

Chapter 1 –Product Description and Features

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 7

Safety Warnings

●Use this product only with UL- and CUL-listed computers.

●To reduce the risk of fire, use only 26 AWG or larger telephone wiring.

●Never install telephone wiring during a lightning storm.

●Never install a telephone jack in a wet location unless the jack is specifically designed for wet

locations.

●Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

●Use caution when installing or modifying telephone lines.

●Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.

●Do not use a telephone in the vicinity of a gas leak.

●This product must be disconnected from the telephone network interface when servicing.

AT Commands and Fax Developer Guides

AT Commands and Fax Class 1 and Class 2 Developer Guides for this product are published in separate

documents. You can download these from the Multi-Tech Installation Resources website at

www.multitech.com/setup/product.go.

Technical Specifications

Your MultiModem II modem meets the following specifications:

Trade Name

MultiModem® II

Model Number

MT5600BA

Server-to-Client Data

Rates

V.92/56K speeds when accessing a V.92 server

(actual speed depends on server capabilities and line conditions)

Client-to-Client Data

Rates

33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000,

9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Data Rates

14400, 12000, 9600, 7200, 4800, 2400, 300 bps

Data Format

Synchronous and asynchronous

Commands

AT Commands, V.25bis

Command Buffer

60 characters

Modem Compatibility

V.92, V.90, 56K, V.34 enhanced, V.34, V.32terbo, V.32bis, V.32, V.25bis,

V.22bis, V.22; Bell 212A and 103/113; V.42, V.42bis; V.21 & V.23 in

international versions, V.44

Fax Compatibility

V.17/14.4K, Group 3, Class 1, 1.0, 2

Error Correction

V.42

Data Compression

V.44 (6:1 throughput), V.42bis, MNP Class 5 (2:1 throughput)

Speed Conversion

Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19200,

38400, 57600, 115200, and 230400 bps

Mode of Operation

Fax online modes; full duplex over dial-up and two-wire or four-wire leased

lines; data mode, command mode, online command mode, V.54 test mode

Flow Control

XON/XOFF (software), RTS/CTS (hardware)

Transmission Level

-11 dBm (dial-up—varies depending on country or region for which the

modem is set), -10 dBm (leased-line)

Frequency Stability

±0.01%

Chapter 1 –Product Description and Features

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 8

Receiver Sensitivity

-43 dBm under worst-case conditions

AGC Dynamic Range

33 dB

Connectors

One DB25F (RS-232C/D) connector; three RJ-11s

Cables

Three modular telephone cords (USA); country- or region-specific cordage for

International models; one 9-pin to 25-pin serial cable for International

models; external power transformer

Note: Any cables connected to the computer should be shielded to reduce

interference.

Indicators

32-character backlit LCD for status and configuration information; LEDs for

Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal Ready, and

Test Mode

Speaker

1-inch speaker for call progress monitoring

Manual Controls

Power switch, speaker volume control, four LCD control buttons

Operating

Temperature*

32°–120° F (0°–50° C) ambient under closed conditions

UL Listed at 40°C

Humidity Range

25–85% (non-condensing)

Storage Temperature

14°–185° F (-10° to +85° C)

Power Requirement

9 to 12Vdc @ 650mA

Power Supply

Requirement:

Listed ITE power supply, marked “LPS” or “Class II”,

output rated: 9 to 12Vdc, 650mA

Dimensions

6.2" wide × 1.4” high x 9.0" deep (15.8 cm × 3.6 cm x 22.9 cm)

Weight

2 lbs. (0.9 kg)

Limited Warranty

2 years

Certifications

CE Mark

EMC: FCC Part 15 Class B, EN 55024, EN55002 Class B

Safety: cUL, EN 60950, UL 60950

Telecom: CS03, FCC Part 68, TBR21

Intelligent Features

Plug and Play; remote configuration for centralized setup and management;

pass-through and fixed callback security; AT command compatible; autodial,

redial, repeat dial; pulse or tone dial; dial pauses; auto answer; caller ID;

adaptive line probing; automatic symbol and carrier frequency during start-

up, retrain, and rate renegotiation; DTMF detection; call status display, auto-

parity and data rate selection; keyboard- and front panel-controlled modem

options; monitor and LCD displays for modem options; non-volatile memory;

storage of up to four command strings or telephone numbers of up to 40

characters each.

* UL Listed @ 40° C. Limited by power supply. UL Certification does not apply or extend to an ambient

above 40° C and has not been evaluated by UL for ambient greater than 40° C.

Chapter 3 –Using the Front Panel

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 9

Chapter 2 - Installation

Connecting the Modem to Your System

1. Turn off your computer.

PHONE LINE LEASED

MultiModem II Connections

2. Connect the modem to your PC:

a. Plug one end of the serial cable into the modem’s RS-232 connector.

b. Plug the other end into your PC’s serial port connector (COM1 or COM2).

3. Connect the modem to the telephone line (dialup connection):

a. Plug one end of the phone cable into the modem’s LINE jack.

b. Plug the other end into a public switched telephone network (PSTN) wall jack.

Important: The LINE jack and PHONE jack are not interchangeable. Do not plug the phone into the LINE

jack and do not plug the leased line cable into the PHONE jack.

Note: Regulatory agencies may impose certain restrictions on equipment connected to public

telephone systems.

4. Connect two- or four-wire leased line

a. Plug one end of a two- or four-wire phone cable into the modem’s LEASED jack.

b. Connect the other end to a leased line wall jack or terminals.

Note: Modems with the leased line feature support dial backup.

Chapter 3 –Using the Front Panel

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 10

5. Connect the phone to the modem (optional). For voice-only calls, plug a telephone into the

modem’s PHONE jack.

6. Connect the modem to the AC power outlet:

a. Plug the power transformer into an AC power outlet or power strip.

b. Plug the power transformer’s cable into the POWER jack on the modem.

Note: Use only the power transformer supplied with the modem. Use of any other transformer

voids the warranty and can damage the modem.

7. Test the modem by turning it on (a power switch is located on the front panel).

When you apply power, the modem performs a diagnostic self-test, indicated by the TM indicator

lighting for a few seconds, after which the LCD should light. If this does not happen, check that the

power switch is on, the power transformer is solidly connected, and the AC outlet is live. If these

measures do not work, refer to Troubleshooting.

Step 2 - Install the Modem Driver

If you use Windows 2000 or newer, you must install the modem driver. The drivers are installed easily since

Windows supports Plug-and-Play.

1. With your computer turned off, ensure that your modem is connected properly, and then turn on

your computer. Upon booting up the computer should detect the modem and open Welcome to the

Found New Hardware Wizard screen. On this screen, select Install from a list or specific location.

Click Next.

2. On the Found New Hardware Wizard screen, check Search for the best driver in these locations and

Install from a specific location. Do Not click Next at this point.

3. Insert the MultiModem product CD into your CD-ROM drive, when the MultiModem main screen

appears, click Exit. Now, click Next on the Found New Hardware screen.

4. On the Found New Hardware Wizard screen, click on Search for the best driver in these locations

and Search removable media. Click Next. Windows installs the modem driver.

5. Click Finish to exit.

Step 3 - Setting Your Country or Region Code

The MT5600BA-V92 modem is a global modem - it can be used all over the world.

However, countries or regions vary in their requirements for how a modem functions. Therefore, you must

configure yours to match the defaults of the country or region in which you are using it. Choose from any of the

three methods:

Using the LCD Panel to Set Your Country or Region Code

Using the Global Wizard to Set Your Country or Region Code

Using AT Commands to Set Your Country or Region Code

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