Multitech MultiModem V.90/K56FLEX MT5600ZDX User manual

Models MT5600ZDX & ZDXV

NOTE: This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference when the

equipment is operated in a residential installation. This equipment generates, uses

and can radiate radio frequency energy, and if not installed and used in accordance

with the instruction manual, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in

a particular installation. If this equipment does cause harmful interference to radio

or television reception, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by one or more of the

following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different

from that of which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

WARNING: Changes or modifications to this unit not expressly approved by the

party responsible for compliance could void the users authority to operate this

equipment.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person

to use a computer or other electronic device to send any message via a telephone

fax machine unless such message clearly contains in a margin at the top or bottom

of each page or the first page of the transmission, the date and time it is sent and

an identification of the business or other entity, or other individual sending the

message and the telephone number of the sending machine or such business,

other entity, or individual. See the cover page of your fax software manual for

setup details. This device complies with Part 15 of the FCC rules. Operation is

subject to the following conditions: (1) This device may not cause harmful

interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

User Guide

88312350 Revision A

Models MT5600ZDX & MT5600ZDXV

This publication may not be reproduced, in whole or in part, without prior expressed written

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents

hereof and specifically disclaims any implied warranties of merchantability or fitness for any

particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes from time to time in the content hereof without obligation of

Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Revision Date Description

A 8/30/99 Joint manual for ZDX & ZDXV issued at Revision A.

MultiModemZDX, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems,

Inc. K56flex is a registered trademark of Rockwell and Lucent Technologies Corp.

sion. All brand and product names mentioned in this publication are trademarks or

registered trademarks of their respective companies.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112 U.S.A.

(612) 785-3500 or (800) 328-9717

U. S. FAX 612-785-9874

Technical Support (800) 972-2439

BBS (612) 785-3702 or (800) 392-2432

Internet Address: http://www.multitech.com

Technical Writer: [email protected]

Models MT5600ZDX & ZDXV

Contents

Chapter 1

Introduction ................................................... 8

Product Description ....................................... 8

What Is in Your Modem Package? ..............10

Chapter 2

Installation ...................................................14

Computer ...................................................... 14

Serial Cable ................................................. 14

Telephone Line .............................................15

Safety Warnings ........................................... 15

Communications Software ..........................15

Assemble the Modem ...................................15

Installation Process .....................................16

Sound Card Considerations ........................ 18

LED Indicators ............................................20

Is Your Modem Ready for Use? ................... 22

Operating Your Modem ............................... 22

Simple Operations .......................................23

Software Configuration ............................... 23

Hardware/Software Confirmation ..............24

Troubleshooting ..........................................25

Chapter 3

AT Commands .............................................. 34

S-Registers ...................................................54

Result Codes ................................................62

User Guide

Chapter 4

Local Analog Loopback Test/V.54 Loop 3 .66

Digital Loopback Test/V.54 Loop 2 ............67

Digital Loopback Test/V.54 Loop 2 ............68

Chapter 5

Introduction .................................................72

Limited Warranty .........................................72

Online Warrantly Registration ....................72

Tech Support ................................................73

Recording Modem Information ..................73

Service ..........................................................73

About Ordering Accessories ........................74

About the Multi-Tech BBS ..........................75

Logging on to the Multi-Tech BBS .............75

Downloading a File .....................................75

Reading a Message ......................................76

Leaving a Message ......................................76

Bulletins .......................................................77

Using Flash to Upgrade Firmware .............77

About Internet Tech Support .......................79

Appendix A - Technical Specifications ......................... 82

Appendix B - Regulatory Information .......................... 86

Appendix C - V.90 Information..................................... 96

Introduction

Chapter

Models MT5600ZDX & ZDXV

Introduction

Welcome to the world of data communications. You have acquired one of

the finest intelligent data/fax modems available today, the MultiModem

ZDX or ZDXV, from Multi-Tech Systems. This Owners Manual will help you

install, configure, test and use your modem.

Product Description

Your modem incorporates new modem technologies called V.90 and

K56flexTM, that enable Internet connections at data rates up to 56K bps over

standard telephone lines. This 56K technology is able to propel data

downstream from the Internet to your computer at speeds of up to 56K bps

because data is digitally encoded instead of modulated. Upstream transmis-

sion, mostly keystroke and mouse commands from your computer to the

central site, continue to flow at the conventional data rate of 33.6K bps.

Your modem offers interactive automatic dialing, as well as command mode

option configuration. You may store four command line/telephone numbers,

of up to 40 characters each, in the modems nonvolatile memory. The modem

pulse or tone dials, and recognizes dial tones and busy signals for reliable call-

progress detection. The modem can detect AT&T calling card tones.

It is FCC-registered for connection to telephone networks without any Data

Access Arrangements (DAAs).

Although this modem is capable of 56K bps download performance, limitations

caused by line impairments, public telephone infrastructure, and other external

technological factors currently prevent maximum 56K bps connections.

This is a desktop fax/modem for compatible IBM Personal Computers; and

provides dial-up asynchronous communication capability with other personal

computers, terminals, on-line computer services or other types of computer

systems.

Connection to the phone line and/or an attached telephone device is made

by RJ11 modular type connectors; the PC connection is made via an

RS232C/V.24 serial cable receptacle; and low voltage DC power is supplied

to the modem through a modular power supply connection shipped with it.

All these connections are located on the rear of the modem. Hardware

installation procedures are described in Chapter 2.

User Guide

General features include:

4Compliance with major ITU-T, TIA, and EIA international standards to

ensure compatibility with other modems.

4Distinguishes data, and fax calls. The MT5600ZDXV also distinguishes

voice calls using DTMF and tone detection with software packages that

support these features.

4Caller ID to identify your callers phone number (available on U.S.

products).

Data

4Supports V.90 and K56flexTM for data transmission speeds up to 56Kbps,

while maintaining compatibility with lower-speed modems.

Note the V.90 and K56flex standards asymmetrically transfers data--

client downloads at speeds up to 56K bps, client uploads at speeds up

to 33.6K bps.

4Supports the enhanced ITU-T V.34 standard, with data transmission

speeds to 33.6K bps, while also maintaining compatibility with lower-

speed modems.

4Supports V.90 and K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K,

24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K,

and 0-300 bps.

4Automatic fallback to slower speeds in noisy line conditions, and fall-

forward to faster speeds as conditions improve (line quality monitoring).

4ITU V.42 LAP-M and MNP Class 3 and 4 error correction.

4ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.

4MNP10 and MNP10ECTM Enhanced Cellular Performance (error correc-

tion).

4H.324 compliant (videophone ready).

4Automatic disabling of compression when transferring already-com-

pressed files.

4Autodial, redial, pulse (rotary) and touch-tone dial.

4Dial tone and busy signal detection for reliable call-progress detection.

4Distinctive ring support to route voice, data, or fax calls on a single

phone line.

4Plug and Play (PnP) serial support.

4FlashROM upgradable.

4Compatibility with the standard AT command set used by most commu-

nication programs.

Fax

4Supports V.17, Class 1 and Class 2 Group 3 fax communication standards,

allowing it to communicate with other fax modems as well as with fax

machines.

4Sends and receives faxes from your computer at 14,400 bps, 9600 bps,

7200 bps, 4800 bps, 2400 bps, or 300 bps.

What Is in Your Modem Package?

Your modem has several components. Make sure you have them all

before installing your modem. Your package should include:

MultiModemZDX data/fax modem

DC power supply

One set of four plastic feet

Two sets of velcro fasteners (ZDXV only)

 Telephonecord

 Quick Start Guide (printed) and Users Guide (on disk)

 Data Communications Software

 One Set-Up diskette

 Brochure with warranty registration card

If any of these items are missing, please contact Multi-Tech Systems or

your dealer/distributor.

This manual suits for next models

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