Multitech MultiModem MT5634ZPX-V.92-ISA User manual

MultiModem®ZPX

MT5634ZPX-V.92-ISA

Internal ISAData / Fax Modem

User Guide

MultiModemZPX User Guide

MT5634ZPX-V.92-ISA

P/N S000372C Revision C

written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes

in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization

of such revisions or changes.

Record of Revisions

Revision Date Description

A 04/01/05 Manual released.

B 06/29/06 Manual revised to remove information about TNV Circuit protection

C 01/26/07 Corrected .inf reference.

Trademarks

MultiModemZPX, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP is a trademark of Microcom,

Inc. Microsoft, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, and XP are either

registered trademarks or trademarks of Microsoft Corporation in the United States and/or other coun-

tries. All other brand and product names mentioned in this publication are trademarks or registered

trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;

5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356;

5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725;

5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425;

5,355,365; 5,309,562; 5,301,274. Other patents pending.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A

Telephone (763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Technical Support (800) 972-2439

Internet http://www.multitech.com

ContentsMultiModemZPX User Guide

iii

Contents

Chapter 1 - Introduction .......................................................................................................... 5

Product Description ........................................................................................................................... 5

General features ............................................................................................................................... 6

Manual Organization ......................................................................................................................... 7

Technical Specifications .................................................................................................................... 8

Chapter 2 - Installation .......................................................................................................... 10

What You Will Need ........................................................................................................................ 10

Safety Warnings .............................................................................................................................. 10

Step 1 - Determine System Resources ........................................................................................... 11

Step 2 - Configure Jumpers ............................................................................................................ 14

Step 3 - Install the Modem into Your Computer ............................................................................... 14

Step 4 - Run Add Hardware Wizard ................................................................................................15

Step 5 - Run Add Modem Wizard .................................................................................................... 16

Step 6 - Query Modem .................................................................................................................... 16

Step 7 - Connect Your Modem to the Telephone Line ..................................................................... 17

Step 8: Configure the Modem for Your Country .............................................................................. 18

AT Commands ................................................................................................................................ 18

Data Communications Software ...................................................................................................... 18

Chapter 3 - Using Your Modem ............................................................................................ 19

Operating Your MultiModemZPX..................................................................................................... 19

Testing Your Modem ....................................................................................................................... 19

Testing Data Functions ................................................................................................................... 19

Testing Fax Functions ..................................................................................................................... 19

Remote Configuration ..................................................................................................................... 20

Basic Procedure .............................................................................................................................. 20

Setup .............................................................................................................................................. 21

Chapter 4 - AT Commands .................................................................................................... 22

Fax Commands ............................................................................................................................... 22

Chapter 5 - Troubleshooting ................................................................................................. 23

Initial Checklist ................................................................................................................................ 23

Common Problems ......................................................................................................................... 23

Chapter 6 - Warranty, Service, and Tech Support .............................................................. 27

Online Warranty Registration .......................................................................................................... 28

Service ............................................................................................................................................ 29

Replacement Parts.......................................................................................................................... 30

Technical Support ........................................................................................................................... 30

Internet Sites ................................................................................................................................... 30

Appendix A - Regulatory Compliance .................................................................................. 31

FCC Part 68 Telecom ..................................................................................................................... 31

FCC Part 15 .................................................................................................................................... 32

Fax Branding Statement.................................................................................................................. 32

ContentsMultiModemZPX User Guide

Canadian Limitations Notice ............................................................................................................ 32

Industry Canada .............................................................................................................................. 33

EMC, Safety, and R&TTE Directive Compliance ............................................................................. 33

International Modem Restrictions .................................................................................................... 33

New Zealand Telecom Warning Notice ........................................................................................... 33

Appendix B - Updating Your Modem’s Firmware ............................................................... 35

Introduction ..................................................................................................................................... 35

Upgrade Overview .......................................................................................................................... 35

Appendix C - ASCII Conversion Chart ................................................................................. 38

Appendix D – Waste Electrical and Electronic Equipment (WEEE) .................................. 39

Index ........................................................................................................................................ 50

1 Introduction

MultiModemZPX User Guide

Chapter 1 - Introduction

Congratulations on your purchase of the MultiModem®ZPX. You have acquired one of the finest internal

data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech

Systems, Inc. This User Guide will help you to install, configure, test, and use your modem.

One Modem, Worldwide Use. The MultiModemZPX is designed for global applications. This means one

modem can ship around the world. The global modem is ideal for businesses with global operations that

want to standardize on one modem and are looking to simplify the ordering process. Go to

www.multitech.com/ to see a complete list of all the countries for which this modem has approvals.

Product Description

The MultiModemZPX provides high-speed data transfer and fax capabilities for small businesses,

telecommuters, and SOHO users. Its supports the new ITU-T V.92 protocol which provides quick

connections, downstream transmissions at speeds up to 56K bps*, and upstream transmissions at

speeds up to 48K bps when connected to V.92-compatible Internet service providers. Transmissions

between the MultiModemZPX and other client modems are limited to 33.6K bps, as are upstream

transmissions to non-V.92-compatible ISPs and downstream transmissions that are converted more than

once on the telephone network.

Fax Communications: The MultiModemZPX also supports “Super G3” ITU-T V.34 fax communications

at speeds up to 33.6K bps with Class 2.1 fax commands.

Features: Modem features include remote configuration. In standard mode, you can store up to four

command lines or telephone numbers of up to 40 characters each in the modems’ nonvolatile memory.

Other modem capabilities include AT&T calling card tone detection, pulse and tone dialing, adaptive

answer, V.42 error correction, and V.42bis and V.44 data compression.

NOTE:

*Though this modem is capable of 56K bps download performance, line impairments, public telephone

infrastructure, and other external technological factors currently prevent maximum 56K bps

connections.

1 Introduction

MultiModemZPX User Guide

General features

•Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with

other modems

•Distinguishes data and fax calls

•Compliance with the V.80 standard, allowing video conferencing over analog telephone lines with

any H.324 video phone system

Data

•Supports V.90/K56flexTM for data transmission speeds up to 56 Kbps while maintaining

compatibility with lower-speed modems

Note: The V.90/K56flex standard asymmetrically transfers data—client downloads at speeds up to 56

Kbps; client uploads at speeds up to 33.6 Kbps

•Supports the enhanced ITU-T V.34 standard with data transmission speeds to 33.6 Kbps while

also maintaining compatibility with lower-speed modems

•Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K, 16.8K, 14.4K,

12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps

•Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster speeds as

conditions improve (line quality monitoring)

•ITU V.42 LAP-M and MNP Class 3 and 4 error correction

•ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression

•H.324 compliant (videophone ready)

•Automatic disabling of compression when transferring already compressed files

•Autodial, redial, pulse (rotary), and touch-tone dial

•Dial tone and busy signal detection for reliable call-progress detection

•Distinctive ring support to route data or fax calls on a single phone line

•FlashROM upgradable (customer upgradable in a Windows environment)

•Compatibility with the standard AT command set used by most communication programs

•Stores up to two telephone numbers

Fax

•Supports V.17, ITU-T “Super” Group 3 fax communication standards, allowing it to communicate

with other fax modems as well as with fax machines

•Responds to Class 1 and Class 2 fax commands, enabling it to exchange editable and encrypted

faxes with other Windows computers

•Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400

bps, or 300 bps

1 Introduction

MultiModemZPX User Guide

Manual Organization

This User Guide will help you to install, configure, use, and troubleshoot your modem. The manual is

divided into seven chapters and four appendices:

Chapter 1: Introduction. This chapter Introduces the MT5634ZPX, briefly describing features and

technical specifications.

Chapter 2: Installation. Chapter 2 contains information about unpacking your MultiModemZPX adapter

and safety warnings. It also describes how to determine system resources, configure the board jumpers,

run add hardware wizard, and add and query your modem. Also, how to install the modem in your

computer and connect it to a telephone line. This chapter also describes the process for configuring your

modem’s initial setup for operation within your country.

Chapter 3: Using your Modem. In this chapter, instructions are provided for configuring your

communications software and Windows Dial-up Networking. The chapter also describes several tests

which can assist you in confirming that your modem is installed properly.

Chapter 4: AT Commands, S-Registers and Result Codes. Chapter 4 refers you to separate reference

guides:

• AT commands, S-Registers, and Result Codes

• Fax Commands Class 1

• Fax Commands Class 2

Chapter 5: Troubleshooting. The troubleshooting chapter describes common problems you may have

with your modem and how to solve them.

Chapter 6: Warranty, Service and Technical Support. This chapter provides information on the terms of

your warranty and describes how to get help with your modem from Multi-Tech Systems Technical

Support group.

Appendix

Appendix A: Regulatory Compliance

Appendix B: Updating Your Modem’s Firmware

Appendix C: ASCII Conversion Chart

1 Introduction

MultiModemZPX User Guide

Technical Specifications

Trade Name

MultiModemZPX

Model Number

MT5634ZPX

Server-to-Client

V.90 speeds when accessing a V.90 or V.92 server (actual

Data Rates

speed depends on server capabilities and line conditions)

Client-to-Server

Up to 50Kbps when accessing a V.92 server (actual speed

depends

Data Rates

on server capabilities and line conditions); otherwise, the same

as client-to-client data lines.

Client-to-Client

33600,31200, 28800, 26400, 24000, 21600, 19200, 16800,

14400, 12000,

Data Rates

9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Data Rates

14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps

Data Format

Serial, binary, asynchronous

Modem Compatibility

ITU-T V.92, V.90, V.34 enhanced, V.34, V.34bis, V.32, V.22bis,

V.22; Bell 212A and 103; ITU-T V.21; V.42, V.42bis, V.44

Fax Compatibility

ITU-T “Super” Group 3, Class 1.0, 2.0, 2.1, T.4, T30, V.21,

V.27ter, V.29, V.34, V.17; TIA/EIA 578 Class 1,2, TR29.2

Video Compatibility

ITU-T V.80 for H.34 video conferencing

Error Correction

ITU-T V.42 (LAP-M or MNP 4)

Data Compression

ITU-T V.44 (4:1 throughput), V.42bis (4:1 throughput), MNP 5

(2:1 throughput)

Speed Detection

Automatic speed detection and switching between available

speeds

Speed Conversion

Serial port data rates adjustable to 300; 1200; 2400; 4800; 9600;

19,200; 38,400; 57,600; 115,200 bps

Mode of Operation

Fax online modes, full duplex data over dial-up

Flow Control

XON/XOFF (software), RTS/CTS (hardware)

Intelligent Features

Full AT command compatible, redial, repeat dial, pulse or tone

dial, dial pauses, auto answer, adaptive answer; EIA extended

automode; adaptive line probing; automatic symbol and carrier

frequency during start-up, retrain and rate renegotiation, DTMF

detection, call status display, auto-parity and data rate selections,

keyboard-controlled modem options, non-volatile memory, quick-

connect startup

*Though these modems are capable of 56K bps download performance, line impairments, public

telephone infrastructure and other external technological factors currently prevent maximum 56K

bps connections.

1 Introduction

MultiModemZPX User Guide

Command Buffer

40 Characters

Transmission Level

-11 dBm (North America and Pan Euro) - varies by country setting

Frequency Stability

±0.01%

Receiver Sensitivity

-43 dBm under worst-case conditions

AGC Dynamic Range

43 dB

Connectors

One RJ-11 phone jack

Cables

One modular telephone cable (USA); country-specific cord for UK

and International models; one 9-pin to 25-pin serial cable for UK

and International models; external power transformer and cord

Diagnostics

Local analog loop, local digital loop, remote digital loop

Environmental

Temperature range 0°–50°C (32°–120°F);

humidity range 20–90% (non-condensing)

Storage Temperature

-10° to +85°C (14°- 185° F)

Dimensions

10.8 cm wide x 14.8 cm long x 2.9 high (4.25” × 5.8” x 1.15”)

Weight

224 g (8 oz)

Operating Systems

Tested for use with Windows 95, 98, NT, and 2000, and Linux

(2.2.x kernal)

Limited Warranty

10 years

2 Installation

MultiModemZPX User Guide

Chapter 2 - Installation

What You Will Need

Before starting, please make sure you have everything you need:

We supply

• An MT5634ZPX-V92 data/fax modem

• An RJ-11 telephone cable

• A printed Quick Start Guide

• An MultiModemZPX system CD containing modem drivers, this User Guide, Phone Tools, and

Adobe Acrobat Reader

You supply

• A 100-MHz or faster Pentium personal computer with an unused ISA expansion slot. For video

conferencing, we recommend a 166-MHz or faster computer.

• Windows 98, NT, 2000, ME, XP or Linux (2.2.x kernal) operating system installed

• A CD-ROM drive

• Tools to open your computer

• A nearby telephone line jack

Safety Warnings

• Use this product only with UL- and CUL-listed computers (U.S.A.)

• To reduce the risk of fire, use only UL-listed 26 AWG (.41mm) or larger telephone wiring.

• Never install telephone wiring during a lightning storm.

• Never install a telephone jack in a wet location unless the jack is specifically designed for wet

locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been dis-

connected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone during an electrical storm; there is a risk of electrical shock from light-

ning.

• Do not use a telephone in the vicinity of a gas leak.

• The telephone cord is to be disconnected before accessing the inside of the equipment.

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