Multitech MultiModem II MT5600BA-V.90 User manual

MT5600BA/BL Series

MT5600BA–V.92

MT5600BA–V.90

MT5600BL–V.90

Data/Fax Modem

User Guide

MultiModemII User Guide

MT5600BA–V.92, MT5600BA–V.90, MT5600BL–V.90

P/N S000276C Revision C

written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes

in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of

such revisions or changes.

Record of Revisions

Revision Date Description

A10/03/02 Initial release of MT5600BA Global V.92. (Also replaces S0000129 Rev. C - the

MT5600BA/BL User Guide).

B02/17/03 Changed cover. Changed text to indicate that the following

are

implemented:

V.25bis HDLC NRZ?

V.25bis HDLC NRZI?

and V.25bis BISYNC

C07/31/03 Added setting the country code using the LCD panel. Add country codes list.

Trademarks

MultiModemII, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Microsoft, Windows, Windows 98/

Me/NT/2000/XP are either registered trademarks or trademarks of Microsoft Corporation in the United

States and/or other countries. All other brand and product names mentioned in this publication are

trademarks or registered trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082;

5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627;

5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649;

5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470;

5,463,616; 5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365; 5,309,562; 5,301,274. Other patents

pending.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A

Telephone (763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Technical Support (800) 972-2439

Internet

http://www.multitech.com

Contents

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide

Table of Contents

Chapter 1 - Description and Features ......................................................................... 5

Product Description .............................................................................................. 5

Features ............................................................................................................... 5

Safety Warnings .................................................................................................. 6

Chapter 2 - Installation ............................................................................................... 7

Step 1 - Connect the Modem to Your System ...................................................... 7

Step 2 - Install the Modem Driver ......................................................................... 9

Removing an Old Modem Driver .......................................................................... 9

Step 3 - Setting Your Country Code ................................................................... 10

Step 4 - Install PhoneTools ................................................................................ 11

Chapter 3 - Using the Front Panel ............................................................................ 12

Modem Configuration ......................................................................................... 12

LED Indicators ................................................................................................... 12

Liquid Crystal Display (LCD) .............................................................................. 13

Option Selection .......................................................................................... 13

Menu Structure ............................................................................................ 13

Menu Overview .................................................................................................. 14

Status Trunk ................................................................................................ 15

Basic Options Trunk .................................................................................... 16

Advanced Options Trunk ............................................................................. 18

Remote Configuration Options Trunk ........................................................... 20

Diagnostic Options Trunk ............................................................................ 20

Phone Number Memory Options Trunk ....................................................... 21

Caller ID Options Trunk ............................................................................... 21

Menu Options .............................................................................................. 22

Status .......................................................................................................... 22

Basic Options .............................................................................................. 23

Advanced Options ....................................................................................... 25

Remote Configuration Options..................................................................... 27

Diagnostic Options ...................................................................................... 27

Phone Number Memory Options ................................................................. 27

Caller ID Options ......................................................................................... 28

Chapter 4 - Leased Line Operation .......................................................................... 29

Two-Wire Setup ................................................................................................. 29

Four-Wire Setup ................................................................................................ 30

Dial Backup and Leased-Line Restoral .............................................................. 31

Dial Backup and Leased Line Restoral Setup .................................................... 31

Chapter 5 - Remote Configuration ............................................................................ 33

Basic Procedure ................................................................................................ 33

Setup ................................................................................................................. 33

Changing the Remote Configuration Password.................................................. 33

Changing the Remote Escape Character ........................................................... 34

Chapter 6 - Callback Security ................................................................................... 35

Setup Procedures .............................................................................................. 35

Turning Callback Security On and Off ................................................................ 35

Assigning Callback Passwords .......................................................................... 36

Calling Procedure .............................................................................................. 38

Callback Security Commands ............................................................................ 39

Callback Assignments Form .............................................................................. 40

Contents

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide

Chapter 7 - Troubleshooting ..................................................................................... 41

None of the Indicators Light ............................................................................... 41

The Modem Does Not Respond to Commands .................................................. 42

The Modem Cannot Connect When Dialing ....................................................... 43

The Modem Disconnects While Online .............................................................. 44

The Modem Cannot Connect When Answering ................................................. 45

File Transfer Is Slower Than It Should Be .......................................................... 45

Data Is Being Lost.............................................................................................. 45

There Are Garbage Characters on the Monitor .................................................. 46

The Modem Doesn’t Work with Caller ID ........................................................... 46

Fax and Data Software Can’t Run at the Same Time ......................................... 46

Appendix A - Regulatory Compliance ....................................................................... 47

FCC Part 68 Telecom ........................................................................................ 47

Fax Branding Statement .................................................................................... 48

Canadian Limitations Notice............................................................................... 48

EMC, Safety, and R&TTE Directive Compliance................................................ 49

International Modem Restrictions ....................................................................... 49

New Zealand Telecom Warning Notice .............................................................. 49

South African Notice .......................................................................................... 50

Appendix B - Technical Specifications ...................................................................... 51

Appendix C - Warranty, Service, and Technical Support .......................................... 53

Multi-Tech Systems, Inc. Warranty & Repairs Policies ...................................... 53

Online Warranty Registration ............................................................................. 54

Service ............................................................................................................... 54

Replacement Parts ............................................................................................ 55

Technical Support .............................................................................................. 56

Internet Sites ...................................................................................................... 56

Appendix D - Upgrading the Firmware ..................................................................... 57

Introduction ........................................................................................................ 57

Upgrade Overview ............................................................................................. 57

Step 1 - Identify the Modem Firmware ............................................................... 57

Step 2 - Identify the Current Firmware Version .................................................. 58

Step 3 - Download the Upgrade File .................................................................. 58

Step 4 - Extract the Upgrade Files ..................................................................... 58

Step 5 - Clear Your Stored Paramenters ........................................................... 59

Step 6 - Upgrade the Modem’s Firmware........................................................... 59

Step 7 - Restore Your Parameters ..................................................................... 59

Appendix E - Installing a Modem Under Linux .......................................................... 60

Introduction ........................................................................................................ 60

Standard Linux Serial Port Definitions ................................................................ 60

Installation .......................................................................................................... 60

Setup ................................................................................................................. 60

Appendix F - Pin Descriptions .................................................................................. 62

RS-232 Pin Descriptions .................................................................................... 62

RS-232 Cable Pinouts ....................................................................................... 63

Leased Line Pinouts .......................................................................................... 64

Index ........................................................................................................................ 65

Chapter 1 - Description and Features

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide

Chapter 1 - Description and

Features

Congratulations on your purchase of the MultiModemII modem. You have acquired one of the finest

intelligent data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-

Tech Systems, Inc. This user guide will help you install, configure, test and use your modem.

Product Description

This modem supports two-wire and/or four-wire leased lines. The four-wire leased line includes the dial

backup and automatic leased line restoration features. Please note that, because leased-line operation

consists of two client modems connected to each other, the maximum leased line data rate is 33.6K bps.

The MT5600BA-V.92 modem supports both two-wire and four-wire leased lines.

The MT5600BA modem supports a two-wire leased line.

The MT5600BL modem supports a four-wire leased line.

The MultiModemII offers interactive automatic dialing. You can store four command lines or telephone

numbers of up to 30 characters each in the modem’s nonvolatile memory. The modem pulse- or tone-

dials, and recognizes dial tones and busy signals for reliable call-progress detection. It can also detect

AT&T calling card tones. It is FCC-registered for connection to telephone networks without notification to

the telephone company.

The MultiModemII front panel includes a liquid crystal display and four buttons, which together can be

used to either display the current connection status of the modem or to configure the modem. The

MultiModemII also can be configured through standard AT commands.

About AT Commands

AT Commands for this product are published in a separate document and included on the

MT5600BA/BL System CD that accompanies your modem.

Features

General

•

Complies with major international standards to ensure compatibility with other modems.

•

Uses DTMF and tone detection to distinguish data and fax calls when used with software that

supports these features.

•

Supports serial port speeds to 230.4K bps with compatible serial ports

•

Supports Caller ID (North American versions only).

•

Displays status and configuration information on a front panel LCD.

Data

•

Supports automatic fallback to slower speeds in noisy line conditions, and fall-forward to faster

speeds as conditions improve.

•

Supports both synchronous and asynchronous data transfer.

•

Support two-wire leased line operation. Also supports four-wire leased line operation with dial

backup and leased line restoration.

•

Supports callback security and remote configuration.

•

Supports AS400 applications.

•

Automatically disables compression when transferring already-compressed files.

•

Can autodial, redial, pulse (rotary) and touch-tone dial.

•

Detects dial tones and busy signals for reliable call-progress detection.

•

Compatible with the standard AT command set used by most communication programs.

•

Supports Plug and Play (PnP).

•

Can be flash upgraded.

Fax

•

Supports V.17, Class 1, and Group 3 fax standards, (V.92 support Class 2 also) allowing it to

communicate with other fax modems as well as with fax machines.

Chapter 1 - Description and Features

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide

Saf ety Warnings

• Use this product only with UL- and CUL-listed computers.

• To reduce the risk of fire, use only 26 AWG or larger telephone wiring.

• Never install telephone wiring during a lightning storm.

• Never install a telephone jack in a wet location unless the jack is specifically designed for wet

locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone during an electrical storm; there is a risk of electrical shock from

lightning.

• Do not use a telephone in the vicinity of a gas leak.

Chapter 2 - Installation

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide

Chapter 2 - Installation

Step 1 - Connec t the Modem to Your System

Turn off your computer. Placing the modem in a convenient location, connect it to your computer’s

serial port, to the telephone line, to your leased line, to AC power, and, optionally, to your telephone.

VOLUME

EIA RS232C

LEASEDLINE

POWER

PHONE

MultiModemII connections with V.92 transformer and V.90 transformer.

Connect the Modem to Your PC

Plug one end of the serial cable into the RS-232 connector on the modem, and the other end into a

serial port connector on your computer, such as COM1 or COM2.

Connect the Modem to the Telephone Line (Dialup

Connection)

Plug one end of the modular phone cable into the modem’s LINE jack, and the other end into a public

switched telephone network (PSTN) wall jack.

Important: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into

the LINE jack or the line cable into the PHONE jack.

Note: Regulatory agencies may impose certain restrictions on equipment connected to public

telephone systems.

Connect theTwo - Wire Leased Line

MT5600BA – Plug one end of a two-wire phone cable into the modem’s LINE jack; connect the other

end to a leased line wall jack or terminals.

MT5600BL –Plug one end of a two-wire phone cable into the modem’s LEASED jack; connect the

other end to a leased line wall jack or terminals.

Chapter 2 - Installation

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide

Connect the Four-Wire Leased Line

MT5600BL Only – Plug one end of a four-wire phone cable into the modem's LEASED jack; connect

the other end to a four-wire leased line wall jack or terminals.

Modems with a leased-line jack support the dial backup feature. For dial backup operation, plug one

end of your dialup modular phone cable into the modem’s LINE jack and the other end into a PSTN

wall jack.Plug one end of a two-wire or four-wire phone cable into the modem’s LEASED jack, and

connect the other end to a leased-line wall jack or terminals.

Modems with a leased-line jack support the dial backup feature. For dial backup operation, plug one

end of your dialup modular phone cable into the modem’s LINE jack and the other end into a PSTN

wall jack.

Connect the Phone to the Modem (Optional)

For voice-only calls, plug a telephone into the modem’s PHONE jack.

Connect the Modem to the AC P o wer Outlet

Plug the power transformer into an AC power outlet or power strip. Plug the power transformer’s

cable into the POWER jack on the modem.

Note: Use only the power transformer supplied with the modem. Use of any other transformer voids

the warranty and can damage the modem.

Power-On Test

Test the modem by turning it on (a power switch is located on the front panel). When you apply

power, the modem performs a diagnostic self-test, indicated by the TM indicator lighting for a few

seconds, after which the LCD should light. If this does not happen, check that the power switch is

on, the power transformer is solidly connected, and the AC outlet is live. If these measures do not

work, see the “Troubleshooting” chapter.

Chapter 2 - Installation

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide

Step - Install the Modem Drive r

If you use Windows 98/Me/NT 4.0/2000/XP; you must install the modem driver. The drivers are installed

easily since Windows supports Plug-and-Play.

nstalling the Modem Driv e r for Windows 98/Me/2000/

1. Make sure your modem is connected properly, and then turn on your computer. Windows should

detect your new modem and open the Install New Modem wizard.

Note: If Windows cannot find a modem, your modem may be turned off, it may be plugged into

the wrong connector on your computer, or the serial cable may be faulty. See “None of the LEDs

Light When the Modem Is Turned On” and “The Modem Does Not Respond to Commands” in the

“Troubleshooting” chapter.

2. Insert the MultiModemII system CD into your CD-ROM drive, and then click OK.

3. Windows installs and configures the modem.

4. Click Finish to exit.

nstalling the Modem Driver for Windo w s NT

1. Make sure your modem is connected properly, and then turn on your computer. Windows should

detect your new modem and open the Install New Modem wizard.

Note: If Windows cannot find a modem, your modem may be turned off, it may be plugged into

the wrong connector on your computer, or the serial cable may be faulty. See “None of the LEDs

Light When the Modem Is Turned On” and “The Modem Does Not Respond to Commands” in the

Troubleshooting chapter of the User Guide.

2. In the Install New Modem wizard, select Don’t detect my modem; I will select it from a list,

and then click Next. A dialog box with a list of manufacturers and a list of modem models

appears.

3. Insert the MultiModemII system CD into your CD-ROM drive, and then click Have Disk.

4. In the Install from Disk dialog box, select the drive that the CD is in, and then click OK.

5. A list of modems appears. Select your modem and click Next.

6. Select the port that the modem is connected to, and then click Next.

7. Windows installs and configures the modem.

8. Click Finish to exit.

Remo ving an Old Modem Driver

When your new modem replaces another modem, the old modem driver remains in Windows, and the

old modem driver is still selected in HyperTerminal and other Windows applications. Though you can

change the application connection descriptions one at a time, it is easier to force Windows applications to

use the new modem by removing the old modem driver from Windows.

1. Click the Start button, point to Settings, and click Control Panel.

2. Double-click the Modems icon to open the Modems Properties dialog box.

3. In the list box, select the old modem.

4. Click Remove, and then click Close.

5. The next time you dial a HyperTerminal connection, it will select your new modem and ask you to

confirm the selection.

Chapter 2 - Installation

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide

Step 3 - Setting Your Country Code

(MT5600BA V.92 Only)

The MT5600BA-V.92 modem is a global modem - it can be used all over the world.

Different countries have different requirements for how modems must function. Therefore, before you can

use your modem, you must configure it to match the defaults of the country in which you are using it. You

can use one of two configuration methods:

·Using the LCD Panel to Set Your Country Code

·Using the Global Wizard to Set Your Country Code

·Using AT Commands to Set Your Country Code

Using the LCD Panel

Status

Basic Options

Advanced

Options

Remote Config

Diagnostics

Phone Number

Memory

Country Select

Caller D

Country Setting

Options Country Profile

B5?

Country Profile

99? Country Profile

01? Country Profile

02?

Country Profile

03? Country Profile

04?

1. Start at the Status LCD and use the down arrow to

move down the menu tree to the Country Select LCD.

4.When you reach the country code you want, press

Enter. After pressin Enter, you will see the messa e

Option Set.

2. Use the ri ht arrow to move from the Country Select

LCD, across the Country Settin Options LCD, to the

Current Settin LCD.

3. If the current settin shown is not the one for your

country, arrow across to the Country Profile LCD. The

question mark represents the question Is this the country

you want? If B5 is the one you want, press Enter; if its

not the one you want, arrow across until you see the code

you desire. See the list of Country Codes on the back of

this card.

Current Setting

5. After settin the country profile, you can re-power the

modem or use the arrows to move back and up the menu

tree to return to the Status LCD.

Country Profile

00?

Country Profile

09? Country Profile

6C? Country Profile

9F?

Country Codes

·B5 – All countries use the Country Code B5 except for the following codes.

·99 – The following countries use the Country Code 99:

Hong Kong Israel, Poland

Hungary Korea (Democratic People’s Republic of) Slovenia

India Korea (Republic of) Vietnam

Indonesia Philippines

·01 – Argentina

·02 – Taiwan

·03 – New Zealand

·04 – Singapore

·00 – Japan

·09 – Australia

·6C – Malaysia

·9F – South Africa

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