Multitech MT5634ZPX-PCI User manual

Model MT5634ZPX-PCI

Internal Data/Fax/Voice Modem

User Guide

MT5634ZPX-PCI

S0000056

This publication may not be reproduced, in whole or in part, without prior expressed

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the

contents hereof and specifically disclaims any implied warranties of merchantability or

fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the

right to revise this publication and to make changes from time to time in the content

hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization

of such revisions or changes.

Record of Revisions:

Revision Description

AManual released.

(12/15/98)

BManual revised to include Windows NT, Windows

(3/28/00) 2000, Linux, Unix, Firmware update and Global Wizard information.

Trademarks of Multi-Tech Systems, Inc. are as follows: MultiModem, MultiModemII,

MultiModem, MultiModemZPX, Multi-Tech, and the Multi-Tech logo.

MNP, Microcom Network Protocol is a trademark of Microcom Inc.

Macintosh is a trademark ofApple Computer Inc.

Pentium: Intel Corporation.

AdobeAcrobat Reader is a trademark ofAdobe Systems, Incorporated.

AT&T is a trademark of American Telephone and Telegraph Co.

Windows 95, 98, NT and 2000 are registered trademarks of Microsoft.

SCO Open Server is a registered trademark of Santa Cruz Operation, Inc.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112 U.S.A.

(763) 785-3500 or (800) 328-9717

U. S. FAX 612-785-9874

Technical Support (800) 972-2439

InternetAddress: http://www.multitech.com

iii

Contents

Chapter 1 - Introduction and Description

Introduction ................................................................................................................................................ 6

Product Description.................................................................................................................................... 6

Peripheral Component Interconnect (PCI) ................................................................................................. 6

Manual Organization .................................................................................................................................. 7

Features ..................................................................................................................................................... 8

Technical Specifications ............................................................................................................................. 9

Chapter 2 - Hardware Installation

Installation Overview ................................................................................................................................ 13

Unpacking your MultiModemZPX-PCI...................................................................................................... 13

Safety Warnings ....................................................................................................................................... 14

Installing the MultiModemZPX-PCI .......................................................................................................... 14

Connecting your modem .......................................................................................................................... 15

Chapter 3 - Software Installation

Installing Drivers....................................................................................................................................... 18

Windows 95 ....................................................................................................................................... 18

Windows 98 ....................................................................................................................................... 19

Windows NT ...................................................................................................................................... 22

Windows 2000 ................................................................................................................................... 27

Linux .................................................................................................................................................. 30

SCO OpenServer............................................................................................................................... 31

Initial Setup & Country Selection.............................................................................................................. 32

Chapter 4 - Using your Modem

Introduction .............................................................................................................................................. 34

Operating Your MultiModemZPX-PCI ................................................................................................34

Communication Software Configuration ............................................................................................34

Configuring Windows Dial-Up Networking ............................................................................................... 37

Windows 95/98 Dial-Up Networking .................................................................................................. 37

Windows NT Dial-Up Networking....................................................................................................... 41

Windows 2000 Dial-Up Networking ................................................................................................... 44

Testing Your Modem................................................................................................................................. 48

Testing Data Functions ...................................................................................................................... 48

Testing Fax Functions........................................................................................................................ 48

MultiModemZPX-PCI’s Answering Machine Test ............................................................................... 49

Remote Configuration .............................................................................................................................. 50

Basic Procedure ................................................................................................................................ 50

Setup ................................................................................................................................................. 50

Chapter 5 - AT Commands,

S-Registers, and Result Codes

Introduction .............................................................................................................................................. 53

AT Commands.......................................................................................................................................... 56

Fax Commands ................................................................................................................................. 66

S-Registers .............................................................................................................................................. 67

Result Codes............................................................................................................................................ 72

Chapter 6 - Troubleshooting

Introduction to Troubleshooting ................................................................................................................ 75

Initial Checklist................................................................................................................................... 75

Common Problems ............................................................................................................................ 75

Chapter 7 - Warranty, Service, and Technical Support

Introduction .............................................................................................................................................. 81

Limited Warranty................................................................................................................................ 81

Online Warranty Registration............................................................................................................. 81

Technical Support..................................................................................................................................... 81

Service ..................................................................................................................................................... 82

Ordering Accessories ............................................................................................................................... 83

About the Internet..................................................................................................................................... 83

Appendix .................................................................................................................................................. 84

AppendixA: Regulatory Compliance........................................................................................................ 85

FCC Part 68 TelecomAnalog/Modem................................................................................................85

Fax Branding Statement .................................................................................................................... 86

Canadian Limitations Notice .............................................................................................................. 86

Class B Statement ............................................................................................................................. 87

European Low Voltage Directive........................................................................................................ 87

ProtectionAgainst Contact with TNV Circuit (Internal PC Cards)...................................................... 88

EMC, Safety and Terminal Directive Compliance .............................................................................. 88

European Directives User Guide Statement ...................................................................................... 88

New Zealand Modem Warning Notice ............................................................................................... 88

International Modem Restrictions ...................................................................................................... 89

Appendix B: Updating Your Modem’s Firmware....................................................................................... 90

Appendix C: Global Wizard Configuration Utility ...................................................................................... 94

Appendix D:ASCII Conversion Chart....................................................................................................... 97

Glossary ........................................................................................................98

Index............................................................................................................108

Chapter 1 - Introduction and Description

User Guide

6MT5634ZPX-PCI

Introduction

Congratulations

on your purchase of one of the finest internal data/fax/voice modems

available today - the MultiModemZPX™from Multi-Tech Systems.

Product Description

One Modem, Worldwide Use. The MultiModemZPX MT5634ZPX-PCI is designed for

global applications with approvals in more than 22 countries. This means one modem

can ship around the world. The global modem is ideal for businesses with global

operations that want to standardize on one modem and are looking to simplify the

ordering process. Go to www.multitech.com/ to see a complete list of all the countries

for which this modem has approvals.

The MultiModemZPX-PCI is an internal, half-length, fax modem card that can be

plugged into any PCI slot. Your MultiModemZPX-PCI incorporates

V.90/K56flex

modem technology, which enables Internet connections at data rates up to 56 Kbps

over standard telephone lines. V.90/K56flex technology is able to propel data

downstream from the Internet to your computer at speeds of up to 56 Kbps because

data is digitally encoded instead of modulated. Upstream transmission, mostly

keystroke and mouse commands from your computer to the central site, continues to

flow at the conventional data rate of 33.6 Kbps.

Note: Though this modem is capable of 56 Kbps download performance, line impairments,

public telephone infrastructure, and other external technological factors currently prevent

maximum 56 Kbps connections.

Your MultiModemZPX-PCI offers interactive automatic dialing, as well as command

mode option configuration. You can store two command line/telephone numbers, of up

to 40 characters each, in the modem’s nonvolatile memory. The modem pulse or tone

dials and recognizes dial tones and busy signals for reliable call-progress detection. The

modem can detectAT&T calling card tones. It is FCC-Registered for connection to

telephone networks without any DataAccess Arrangements (DAAs).

The MultiModemZPX-PCI is a full-featured internal data/fax/voice modem designed for

Pentium computers in Windows Plug and PlayTM environments.

Peripheral Component Interconnect (PCI)

First developed by companies such as IntelTM,AT&TTM and Digital Equipment

CorporationTM, the Peripheral Component Interconnect (PCI) bus used by your

MT5634ZPX-PCI provides high performance and is easy to use. Because PCI devices

contain registers with the device information required for configuration, full auto

configuration of PCI Local Bus add-in boards and components is supported.

Performance factors include a bus data path of 64 bits, clock speeds of 66 MHz, and

bandwidth of 264 Mbs.

1 Introduction and Description

MT5634ZPX-PCI 7

Manual Organization

This User Guide will help you to install, configure, use, and troubleshoot your modem.

The manual is divided into seven chapters and four appendices:

Chapter 1: Introduction and Description.

This chapter Introduces the MT5634ZPX-

PCI, briefly describing features and technical specifications.

Chapter 2: Hardware Installation.

Chapter 2 contains information about unpacking your

MultiModemZPX-PCI adapter. It also provides information on safety warnings and

describes how to install the modem in your computer and connect it to a telephone,

telephone line, microphone, and speaker.

Chapter 3: Software Installation.

Chapter 3 describes how to install the modem’s

drivers under various operating systems. This chapter also describes the process for

configuring your modem’s initial setup for operation within your country.

Chapter 4: Using your Modem.

In this chapter, instructions are provided for configuring

your communications software and Windows Dial-up Networking. The chapter also

describes several tests which can assist you in confirming that your modem is installed

properly. The tests, which include step-by-step instructions for various modem-related

tasks, also serve as mini-tutorials for those new to online communications concepts.

Chapter 5: AT Commands, S-Registers and Result Codes.

Chapter 5 contains

descriptions of theAT commands that control your modem, S-registers that affect how

the commands work, and Result Codes that provide you with operational feedback.

Chapter 6: Troubleshooting.

The troubleshooting chapter describes common problems

you may have with your modem and how to solve them.

Chapter 7: Warranty, Service and Technical Support.

This chapter provides

information on the terms of your warranty and describes how to get help with your

modem from Multi-Tech Systems Technical Support group.

Appendices

AppendixA: Regulatory Compliance

Appendix B: Updating Your Modem’s Firmware

Appendix C: Global Wizard Configuration Utility

Appendix D:ASCII Conversion Chart

User Guide

8MT5634ZPX-PCI

Features

•Compliance with major ITU-T, TIA, and EIAinternational standards to ensure

compatibility with other modems

•Distinguishes data, fax, and voice calls

•Easy Windows Plug and Play (PnP)

•Compliance with the V.80 standard, allowing video conferencing over analog

telephone lines with any H.324 video phone system

Data

•Supports V.90/K56flexTM for data transmission speeds up to

56 Kbps while maintaining compatibility with lower-speed modems

Note: The V.9 /K56flex standard asymmetrically transfers dataclient downloads at speeds up to

56 Kbps; client uploads at speeds up to 33.6 Kbps

•Supports the enhanced ITU-T V.34 standard with data transmission speeds to 33.6

Kbps while also maintaining compatibility with lower-speed modems

•Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K,

16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps

•Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster

speeds as conditions improve (line quality monitoring)

•ITU V.42 LAP-M and MNP Class 3 and 4 error correction

•ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression

•H.324 compliant (videophone ready)

•Automatic disabling of compression when transferring already compressed files

•Autodial, redial, pulse (rotary), and touch-tone dial

•Dial tone and busy signal detection for reliable call-progress detection

•Distinctive ring support to route voice, data, or fax calls on a single phone line

•Plug and Play (

PnP

) support

•FlashROM upgradable (customer upgradable in a Windows environment)

•Compatibility with the standardAT command set used by most communication

programs

•Stores up to two telephone numbers

Fax

•Supports V.17, Group 3 fax communication standards, allowing it to communicate

with other fax modems as well as with fax machines

•Responds to Class 1 and Class 2 fax commands, enabling it to exchange editable

and encrypted faxes with other Windows computers

•Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps,

4800 bps, 2400 bps, or 300 bps

Voice

•Full duplex speakerphone support with adjustable speaker volume control; can

record and play back answering machine messages using optional microphone and

speaker

•Remote/local telephone answering machine (TAM) capabilities include voice mail

control, record/playback, and call screening

•Supports the TIA/EIAIS-101AT+V voice command set

1 Introduction and Description

MT5634ZPX-PCI 9

Technical Specifications

Trade Name

MultiModemZPX

Model Number

MT5634ZPX-PCI

Client-to-Server

Data Rates

V.90/K56flex* speeds when accessing an ISP-type V.90/

K56flex server (actual speed depend on server capabilities

and line conditions)

Client-to-Client

Data Rates

Enhanced V.34 speeds to 33,600 plus 31,200, 28,800,

26,400, 24,000, 21,600, 19,200, 16,800, 14,400, 12,000,

9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Rates

14,400, 12,000, 9600, 7200, 4800, 2400, and 300 bps

Data Format

Serial, binary, asynchronous

Data Compatibility

V.90/K56flex, ITU V.34 extended, V.34, ITU V.32bis, V.32,

V.22bis, V.21, V.22, V.23; Bell 212 and 103; ITU V.42,

V.42bis

Fax Compatibility

ITU Group 3, T.4, T.30, V.21, V.27ter, V.29, V.17, and TIA/EIA

578 Class 1, Class 2

Voice Compatibility

TIA/EIAIS-101, H.324 (V.8, V.25ter), V.80

Voice Mode Sampling

Up to 44.100 kHz (down-sampled to 11.025 kHz)

Error Correction

ITU V.42 (LAP-M and MNP Classes 2–4)

Data Compression

ITU V.42bis (4:1 compression) and MNP 5 (2:1 compression)

Speed Detection

Automatic speed detection and switching between available

speeds

*Although V.9 /K56flex technology is capable of downloads of up to 56 Kbps, FCC regulations

currently restrict ISP modems to downloads of 53 Kbps

Fallback

In adverse line conditions, the modem falls back from its

current operating speed to the next reliable slower speed in

2400 bps decrements (V.34 mode). If conditions improve, the

modem falls forward to the fastest reliable speed in 2400 bps

increments. In V.90/K56flex mode, modem falls back and

falls forward in increments of 2000 bps

Modes of Operation

Full-duplex operation over dial-up lines, automatic dialing,

automatic or manual answer

Flow Control

Software (XON/XOFF), hardware (RTS/CTS)

Intelligent Features

FullyAT command compatible, autodial, redial, pulse or tone

dial, dial pauses, call status display, auto-parity and data rate

selection, keyboard-controlled modem options, and

nonvolatile memory and on-screen displays for modem

parameters

Command Buffer

40 characters

User Guide

10 MT5634ZPX-PCI

Data Modulations

FSK at 300 bps, DPSK at 1200 bps, QAM at 2400, 4800,

and 9600 bps (non-trellis), QAM with trellis-coded

modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200,

21,600, 24,000,26,400, 28,800, 31,200, 33,600 and 56,000

bps

Fax Modulations

V.21 CH2: FSK at 300 bps

V.27ter: DPSK at 4800 and 2400 bps

V.29: QAM at 9600 and 7200 bps

V.17: TCM at 14400, 12000, 9600, and 7200 bps

Carrier Frequencies:

1600, 1646, 1680, 1800, 1829, 1867,

V.34/V.90/K56flex

1920, 1959, 2000 Hz

Carrier Frequencies:

1800 Hz

V.32terbo/V.32bis/V.32

Carrier Frequencies:

Transmit Originate: 1200 Hz

ITU-T V.22bis/V.22 or

TransmitAnswer: 2400 Hz

Bell 212A Standard

Receive Originate: 2400 Hz

(2400 & 1200 bps)

ReceiveAnswer: 1200 Hz

Carrier Frequencies:

Transmit Originate: 1270 Hz mark

Bell 103

1070 Hz space

(300 bps)

TransmitAnswer: 2225 Hz mark

2025 Hz space

Receive Originate: 2225 Hz mark

2025 Hz space

ReceiveAnswer: 1270 Hz mark

1070 Hz space

Fax Carrier Frequencies

V.21 CH2 (half duplex):

1650 Hz mark, 1850 Hz space for Transmit Originate

1650 Hz mark, 1850 Hz space for Transmit Answer

V.27ter: 1800 Hz Originate/Answer

V.29 QAM: 1700 Hz Originate/Answer

V.17 TCM: 1800 Hz Originate/Answer

Diagnostics

Power-on self-test (POST) and local analog loop

Transmit Level

-10dB

Frequency Stability

±0.01%

Receiver Sensitivity

-43 dB under worst-case conditions

AGC Dynamic Range

43 dB

Serial Interface

ITU-T V.24/V.28

Bus Type

PCI Local Bus Rev.2.1

Connectors

Two RJ-11 phone jacks and two plugs for microphone, and

speakers

Cables

One RJ-11 phone cable

Environmental

Temperature range 0°to 50°C (32°to 120°F), humidity

range 20–90% (non-condensing)

Power Requirements

150 mA @ 5 VDC; 5 mA @ ±12 VDC

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