Multitech MultiVOIP 800 MVP800 User manual

Standalone Voice/IP Gateway

Model MVP800

Proprietary Mode

Quick Start Guide

PN 82088350 RevisionA

MultiVOIP 800 (Model MVP800)

This publication may not be reproduced, in whole or in part, without prior

expressed written permission from Multi-Tech Systems, Inc. All rights

Multi-Tech Systems, Inc. makes no representations or warranties with

respect to the contents hereof and specifically disclaims any implied

warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes from time to time in the content hereof

without obligation of Multi-Tech Systems, Inc. to notify any person or

organization of such revisions or changes.

Record of Revisions

Revision Description

AManual released. Covers MVP800 Proprietary Mode

(6/20/01) only software version 2.01.

Patents

This Product is covered by one or more of the following U.S.

Patent Numbers: 6151333, 5757801, 5682386. Other Patents

Pending. TRADEMARKS

Trademarks of Multi-Tech Systems, Inc.: MultiVOIP, Multi-Tech and the

Multi-Tech logo.

Windows is a registered trademark of Microsoft Corporation in the United

States and other countries.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(763) 785-3500 or (800) 328-9717

Fax 763-785-9874

Tech Support (800) 972-2439

InternetAddress: http://www.multitech.com

iii

Contents

Introduction ................................................................................... 4

RelatedDocumentation................................................................. 4

Installing Your MultiVOIP............................................................... 5

Configure and Install your Host MultiVOIP ............................. 5

Configure your Client MultiVOIPs ........................................... 6

Deploy the VOIP Network ....................................................... 6

Unpacking Your MultiVOIP............................................................ 7

Safety Warnings ............................................................................ 8

Cabling Your MultiVOIP................................................................. 8

E&M Jumper Block Positioning Procedure ........................... 10

Configuring Your Host MultiVOIP ................................................ 12

Configuring Your Client MultiVOIPs............................................. 27

Deploying the VOIP Network....................................................... 37

Limited Warranty ......................................................................... 40

Technical Support........................................................................ 40

ContactingTechnical Support ............................................... 41

FCC Declaration.......................................................................... 41

MultiVOIP Quick Start Guide

Introduction

Welcome to Multi-Tech's new standalone Voice/IP Gateways,

which allow analog voice and fax communication over an IP

network. The MultiVOIP model number MVP800 has eight

voice/fax channels. Multi-Tech’s new voice/fax over IP

gateway technology allows voice and fax communication to

ride, with no additional expense, over your existing IP network,

which has traditionally been data-only. To access this free

voice and fax communication, all you have to do is connect

your MultiVOIP to your telephone equipment, and then to your

existing Ethernet LAN. Once configured, the MultiVOIP then

allows voice and fax to travel down the same path as your

traditional data communications.

The MVP800 is designed with eight voice/fax channels, 10M bps

Ethernet LAN interface, and command port.

System management is provided through the command port

using bundled Windows® software, which provides easy-to-

use configuration menus and online Help.

Figure 1. MultiVOIP

Related Documentation

The MultiVOIP manuals are intended to be used by a qualified

VOIPAdministrator (one that has both telephony and

networking experience). This Quick Start Guide provides the

necessary information for a qualified administrator to unpack,

cable, load software, and configure the host and client units for

proper operation.

A detailed MultiVOIP User Guide is also provided on the

Introduction

System CD with your MVP800. The User Guide provides in-

depth information on the features and functionality of Multi-

Tech’s MultiVOIP. The User Guide is provided in .pdf format

on the system CD and is also available from our Web site.

The User Guide is produced using Adobe AcrobatTM. To view

or print your copy of a user guide, install Acrobat ReaderTM on

your computer. TheAcrobat Reader is included on your

System CD or is available as a free download from Adobe’s

Web site at http://www.adobe.com.

Launch the Reader and select the .pdf file from the CD.

Viewing and printing a user guide from the web also requires

that you have theAdobe Acrobat Reader loaded on your

system. The MultiVOIP User Guide is also available on Multi-

Tech’s Web site at http://www.multitech.com.

From the Multi-Tech homepage, click Support | Manuals |

MultiVOIP and choose the appropriate User Guide to download

the .pdf file.

Installing Your MultiVOIP

The basic steps of installing your MultiVOIP network involve

unpacking the units, connecting the cables, and configuring

the units using the included management software (MultiVOIP

Configuration). The recommended installation process

includes three phases that, when completed, result in a fully

functional Voice Over IP network. Ageneral description of

each phase is provided below, and detailed instructions follow

throughout the rest of this section.

Configure and Install your Host MultiVOIP

As the first step, the VOIP administrator configures the

MultiVOIP designated as the “Host” unit. This includes the

assignment of a unique LAN IP address, subnet mask, and

Gateway IP address, as well as the selection of appropriate

channel interface type for each of the Voice/Fax channels.

Once all connections have been made, the VOIP administrator

MultiVOIP Quick Start Guide

configures the unit and builds the Phone Directory Database

that will reside in the Host unit.

Configure your Client MultiVOIPs

The next step is to configure the MultiVOIPs designated as

“Client” units. The Client units can be another MVP800 or

MVP400 unit or a MultiVOIP 200 Series. Again, unique LAN

IP addresses, subnet masks, and Gateway IP addresses are

assigned, and each Voice/Fax channel is configured for the

appropriate channel interface type. When this is done, the

Phone Directory Database option is set to Client, and the IP

address of the Host MultiVOIP is entered. Once all client

units are configured, the process moves on to Phase 3.

Deploy the VOIP Network

The final phase of installation is deployment of the network.

Through the first two phases, the VOIP administrator controls

configuration, so when the Client MultiVOIPs are sent to their

remote sites, the remote site administrators need only to

connect the units to their LAN and telephone equipment. Afull

Phone Directory Database (supplied by the Host MultiVOIP)

will be loaded into their unit within minutes of being connected

and powered up.

The final task of the VOIPAdministrator is to develop the VOIP

Dialing Directory based on the Phone Directory Database and

the phone numbers of the interfacing telephone equipment.

Now, a VOIP user can call any person on the VOIP network.

Cabling

Unpacking Your MultiVOIP

Remove all items from the box.

www.multitech.com

Voice/Fax over IP Networks

Figure 3. Unpacking

Safety Warnings

Caution: Danger of explosion if battery is incorrectly

replaced.Alithium battery on the voice/fax channel board

provides backup power for the time keeping capability. The

battery has an estimated life expectancy of ten years. When

the battery starts to weaken, the date and time may be

incorrect. If the battery fails, the board must be sent back to

Multi-Tech Sytems for battery replacement.

The E&M, FXS, and Ethernet ports are not designed to be

connected to a Public Telecommunication Network.

MultiVOIP Quick Start Guide

Cabling Your MultiVOIP

Cabling your MultiVOIP involves connecting the host

MultiVOIP to your LAN and telephone equipment.

If you are connecting any Voice/Fax Channel to an E&M trunk

other than type 2, perform the E&M Jumper Block Positioning

procedure, which immediately follows the Cabling Procedure,

before performing the Cabling Procedure.

1. Connect one end of the power supply to a liveAC outlet

and connect the other end to the MultiVOIP as shown in

Figure 4. The power connector is a 7-pin circular DIN

connector.

E&M FXO FXS E&M FXO FXS E&M FXO FXS

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

CHANNEL 10

CHANNEL 9

CHANNEL 8

CHANNEL 7

CHANNEL

CHANNEL 5

CHANNEL 4

CHANNEL 3

CHANNEL 2 (RS232/V.35)

CHANNEL 1 (RS232/V.35)

10BASET

ETHERNET

COMMAND PORT

EXT. COMPOSITE LINK (RS232/V.35) POWER

GND

T1 DSU

MONITOR

XMT RCV

INTERNAL

COMPOSITE

LINK

E&M FXO FXS

Ethernet Connection

Command Port Connection

Power Connection

FXS

FXO

E&M

FXSE&M

FXO

PSTN

Voice/Fax Channel 1 - 8

Connections

Figure 4. Cable Connections

2. Connect the MultiVOIP to a PC by using the DB-9 to DB-25

cable provided with your unit. Plug the DB-25 end of the

cable into the Command port of the MultiVOIP and the

other end into the serial port on the PC. See Figure 4.

Cabling

3. Connect a network cable to the ETHERNET 10BASET

connector on the back of the MultiVOIP. Connect the other

end of the cable to your network.

4. If you are connecting a station device such as an analog

telephone, a fax machine, or a Key Telephone System

(KTS) to your MultiVOIP, connect one end of an RJ11

phone cord to the Voice/Fax Channel 1 FXS connector on

the back of the MultiVOIP and the other end to the station

device.

If you are connecting a PBX extension to your MultiVOIP,

connect one end of an RJ11 phone cord to the Voice/Fax

Channel 1 FXO connector on the back of the MultiVOIP

and the other end to the PBX extension.

If you are connecting an E&M trunk from a telephone

switch to your MultiVOIP, connect one end of an RJ45

phone cord to the Voice/Fax Channel 1 E&M connector

on the back of the MultiVOIP and the other end to the

trunk. Refer to the User Guide for E&M pin assignments.

If you are connecting to an E&M trunk, ensure that the

E&M trunk jumper is in the correct position for the E&M

type trunk. The default E&M jumper position is E&M

type 2. To change the E&M jumper position, perform the

E&M jumper block positioning procedure, which

immediately follows this procedure.

5. Repeat the above step to connect the remaining telephone

equipment to each Voice/Fax Channel on your MultiVOIP.

6. Turn on power to the MultiVOIP by placing the ON/OFF

switch on the back panel to the ON position. Wait for the

BOOT LED on the MultiVOIP to go off before proceeding.

This may take a couple minutes.

Proceed to the next section to load the MultiVOIP software.

MultiVOIP Quick Start Guide

E&M Jumper Block Positioning Procedure

Ajumper block exists for each voice/fax channel. The jumper

block is to the right of each set of channel jacks. The jumper

block contains 8-pairs of pins. The jumper plug fits over three

pairs of pins on the jumper block. The E&M type number is

labeled on the pc board. The jumper plug needs to be

centered on the E&M type number. Perform the following

procedure to change E&M jumper position.

1. Ensure that power is removed from the MultiVOIP.

2. Remove the front panel by loosening the two Phillips quarter-

turn screws, and remove the four Phillips screws on the back

and the four Phillips screws on the bottom.

3. Slide the top cover back off the chassis to expose the rear

panel.

4. To change a jumper position, lift the jumper plug up off the

jumper block and move to the new position, ensuring that the

center jumper is centered on the E&M type number.

2 (Default)

1,3

5. Change the jumper position for each voice/fax channel

that is connecting to an E&M trunk that is not a type 2. If

you have two voice/fax channel boards in your unit and

you need to change the jumpers on the second board,

remove the six screws from the top board and disconnect

the ribbon cable from the top board.

6. Slide the top cover back on to the chassis.

7. Replace the front panel and secure it by tightening the two

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