Multitech MultiVOIP MVP2400 User manual

Voice / Fax over IP Networks

Quick Start Guide

for

Voice/IP Gateways

Digital Models (T1, E1, ISDN-PRI):

MVP-2400/2410/3010

Analog Models: MVP-210/410/810

Quick Start Guide

82000250, Revision A

Analog MultiVOIP Units (Models MVP210, MVP410, and MVP810)

Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,)

This publication may not be reproduced, in whole or in part, without prior

expressed written permission from Multi-Tech Systems, Inc. All rights

reserved.

Multi-Tech Systems, Inc. makes no representations or warranties with respect

to the contents hereof and specifically disclaims any implied warranties of

merchantability or fitness for any particular purpose. Furthermore, Multi-Tech

Systems, Inc. reserves the right to revise this publication and to make changes

from time to time in the content hereof without obligation of Multi-Tech

Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Description

AInitial Release of Joint MultiVOIP Q.S.Guide.

(05/08/02)

Patents

This Product is covered by one or more of the following U.S. Patent Numbers:

5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents

Pending.

Trademark

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and

NetMeeting are registered trademarks of Microsoft.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(763) 785-3500 or (800) 328-9717

U.S. Fax: 763-785-9874

Technical Support: (800) 972-2439

http://www.multitech.com

CONTENTS

Introduction 4

Safety Warnings 4

Lithium Battery Caution 4

Safety Warnings Telecom 4

MultiVOIP Startup Tasks 5

Phone/IP Details *Absolutely Needed*

Before Starting the Installation 6

Gather IP Information 6

Gather Telephone Information 6

Gather Telephone Information 7

Obtain Email Address for VOIP

(for email call log reporting) 8

Identify Remote VOIP Site to Call 8

Idenitfy VOIP Protocol to be Used 8

Placement 9

The Command/Control Computer (Specs & Settings) 9

Quick Hookups 10

Load MultiVOIP Control Software onto PC 13

Phone/IP Starter Configuration 14

Phonebook Starter Configuration (with remote voip)16

Outbound Phonebook 16

Inbound Phonebook 20

Phonebook Tips 23

Phonebook Example 27

Connectivity Test 32

Troubleshooting 36

Limited Warranty 37

Technical Support 38

Contacting Technical Support 38

Regulatory Information 39

EMC, Safety, and R&TTE Directive Compliance 39

FCC Declaration 39

Safety Warnings MultiVOIP Quick Start Guide

Introduction

This manual will get your MultiVOIP up and running quickly.

For more details, see the MultiVOIP User Guide.

Safety Warnings

Lithium Battery Caution

A lithium battery on the voice/fax channel board provides backup

power for the timekeeping capability. The battery has an estimated life

expectancy of ten years.

When the battery starts to weaken, the date and time may be incorrect.

If the battery fails, the board must be sent back to Multi-Tech Systems

for battery replacement.

Warning: There is danger of explosion if the battery is incorrectly

replaced.

Safety Warnings Telecom

1. Never install telephone wiring during a lightning storm.

2. Never install a telephone jack in wet locations unless the jack is

specifically designed for wet locations.

3. This product is to be used with UL and cUL listed computers.

4. Never touch uninsulated telephone wires or terminals unless the

telephone line has been disconnected at the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an

electrical storm. There may be a remote risk of electrical shock from

lightning.

7. Do not use a telephone in the vicinity of a gas leak.

8. To reduce the risk of fire, use only 26 AWG or larger

telecommunication line cord.

MultiVOIP Quick Start Guide Startup Tasks

MultiVOIP Startup Tasks

Task Summary

●

●●

●Collecting Phone/IP

Details (vital!)

The MultiVOIP must be configured to

interface with your particular phone

system and IP network. To do so,

certain details must be known about

those phone and IP systems.

●

●●

●Placement Decide where you’ll mount the voip.

●

●●

●The Command/Control

Computer:

Specs & Settings

Some modest minimum specifications

must be met. A COM port must be set

up.

●

●●

●Hookup Connect power, phone, and data cables

per diagram.

●

●●

●Software Installation This is the configuration program.

It’s a standard Windows software

installation.

●

●●

●Phone/IP Starter

Configuration

You will enter phone numbers and IP

addresses. You’ll use default parameter

values where possible to get the system

running quickly.

●

●●

●Phonebook Starter

Configuration

The phonebook is where you specify

how calls will be routed. To get the

system running quickly, you’ll make

phonebooks for just two voip sites.

●

●●

●Connectivity Test You’ll find out if your voip system can

carry phone calls between two sites.

That means you’re up and running!

●

●●

●Troubleshooting Detect and remedy any problems that

might have prevented connectivity.

Gathering Phone/IP Details MultiVOIP Quick Start Guide

Phone/IP Details *Absolutely Needed*

Before Starting the Installation

The MultiVOIP will interface with both the IP network and the phone

system. You must gather information about the IP network and about

the phone system so that the MultiVOIP can be configured to operate

with them properly.

Gather IP Information

➼Ask your computer network

administrator.

Info needed to operate:

all MultiVOIP models.

IP Network Parameters:

Record for each VOIP Site

in System

(

•IP Address

•IP Mask

•Gateway

•Domain Name Server (DNS) Info

(not implemented; for future use)

Gather Telephone Information

➼T1 Phone Parameters

Ask phone company or

PBX maintainer.

Info needed to operate:

MVP2400

MVP2410

T1 Telephony Parameters:

Record for this VOIP Site

(

•Which frame format is used? ESF___ or D4___

•Which CAS or PRI protocol is used? ______________

•Clocking: Does the PBX or telco switch use

internal or external clocking? _________________

Note that the setting used in the voip unit will be the

opposite of the setting used by the telco/PBX.

•Which line coding is used? AMI___ or B8ZS___

•Pulse shape level?: (most commonly 0 to 40 meters)

MultiVOIP Quick Start Guide Gathering Phone/IP Details

Phone/IP Details *Absolutely Needed*

Gather Telephone Information

➼E1 Phone Parameters

Ask phone company or

PBX maintainer.

Info needed to operate:

MVP3010

E1 Telephony Parameters:

Record for this VOIP Site

(

•Which frame format is used? Double Frame_____

MultiFrame w/ CRC4_____

MultiFrame w/ CRC4 modified_____

•Which CAS or PRI protocol is used? ______________

•Clocking: Does the PBX or telco switch use

internal or external clocking? _________________

Note that the setting used in the voip unit will be the

opposite of the setting used by the telco/PBX.

•Which line coding is used? AMI___ or HDB3___

•Pulse shape level?: (most commonly 0 to 40 meters)

Gather Telephone Information

➼Analog Phone Parameters

Ask phone company or

telecom manager.

Needed for:

MVP810

MVP410

MVP210

Analog Telephony Interface Parameters:

Record for this VOIP Site

(

•Which interface type (or “signaling”) is used?

E&M_____ FXS/FXO_____

•If FXS, determine whether the line will be used for a

phone, fax, or KTS (key telephone system)

•If FXO, determine if line will be an analog PBX

extension or an analog line from a telco central office

•If E&M, determine these aspects of the E&M trunk

line from the PBX:

•What is its Type (1, 2, 3, 4, or 5)?

•Is it 2-wire or 4-wire?

•Is it Dial-Tone or Wink?

Gathering Phone/IP Details MultiVOIP Quick Start Guide

Phone/IP Details Often Needed/Wanted

Obtain Email Address for VOIP (for email call log reporting)

required if log reports of

VOIP call traffic

are to be sent by email

Optional

SMTP Parameters

Preparation Task:

Ask Mail Server

administrator to set up

email account (with

password) for the

MultiVOIP unit itself.

Be sure to give a unique

identifier to each

individual MultiVOIP

unit.

Get the IP address of the

mail server computer, as

well.

To: I.T. Dep artm ent

re: email account for VOIP

voip-unit2@biggytech.com

Identify Remote VOIP Site to Call

When you’re done installing the MultiVOIP, you’ll want to confirm that

it is configured and operating properly. To do so, it’s good to have

another voip that you can call for testing purposes. You’ll want to

confirm end-to-end connectivity. You’ll need IP and telephone

information about that remote site.

If this is the very first voip in the system, you’ll want to coordinate the

installation of this MultiVOIP with an installation of another unit at a

remote site.

Identify VOIP Protocol to be Used

Will you use H.323 or SIP? Each has advantages and disadvantages.

Although it is possible to mix protocols in a single VOIP system, it is

highly desirable to use the same VOIP protocol for all VOIP units in

the system.

MultiVOIP Quick Start Guide Voip Placement & PC Settings

Placement

Mount your MultiVOIP in a safe and convenient location where cables

for your network and phone system are accessible. Rack-mounting

instructions are in Chapter 3: Mechanical Installation & Cabling of the User

Guide.

The Command/Control Computer (Specs & Settings)

The computer used for command and control of the MultiVOIP

(a) must be an IBM-compatible PC,

(b) must use a Microsoft operating system,

(d) must have an available serial COM port.

The configuration tasks and control tasks the PC will have to do with

the MultiVOIP are not especially demanding. Still, we recommend

using a reasonably new computer. The computer that you use to

configure your MultiVOIP need not be dedicated to the MultiVOIP

after installation is complete.

COM port on controller PC. You’ll need an available COM port on the

controller PC. You’ll need to know which COM port is available for use

with the MultiVOIP (COM1, COM2, etc.).

Quick Hookups MultiVOIP Quick Start Guide

Quick Hookups

Hookup for MVP2410 & MVP3010

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