Multitech MultiVOIP MVP400 User manual

Standalone Voice/IP Gateway

Model MVP400 and MVP800

H.323 Mode

Quick Start Guide

82088202 Revision C

MultiVOIP400 (Model MVP400) and

MultiVOIP800 (Model MVP800)

This publication may not be reproduced, in whole or in part, without prior

expressed written permission from Multi-Tech Systems, Inc. All rights

Multi-Tech Systems, Inc. makes no representations or warranties with

respect to the contents hereof and specifically disclaims any implied

warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes from time to time in the content hereof

without obligation of Multi-Tech Systems, Inc. to notify any person or

organization of such revisions or changes.

Record of Revisions

Revision Description

B Manual revised; covers software version 3.45.

(5/15/00)

CManual updated for software version 3.51

(01/15/01) Patents

This Product is covered by the following U.S. Patent Numbers:

6151333, 5757801, 5682386. Other Patents Pending.

TRADEMARK

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo.

Windows is a registered trademark of Microsoft.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(763) 785-3500 or (800) 328-9717

Fax 763-785-9874

Tech Support (800) 972-2439

Internet Address: http://www.multitech.com

iii

Contents

Introduction ................................................................................... 4

RelatedDocumentation................................................................. 5

Installing Your MultiVOIP............................................................... 6

Installing and Configuring Your MultiVOIP .............................. 6

Deploying the VOIP Network .................................................. 7

Unpacking Your MultiVOIP............................................................ 8

Safety Warnings ............................................................................ 8

Cabling Procedure ........................................................................ 9

E&M Jumper Block Positioning Procedure ............................11

Installing Your MultiVOIP 400/800.............................................. 12

Configuring Your MultiVOIP 400/800........................................... 17

Registering with a Gatekeeper Phone Directory................... 28

Building a Proprietary Phonebook Directory ......................... 34

Configuring Your Slave MultiVOIP 400/800s ........................ 46

Deploying the VOIP Network....................................................... 59

Remote SiteAdministrator .................................................... 59

Limited Warranty ......................................................................... 62

Technical Support........................................................................ 63

FCC Declaration.......................................................................... 63

MultiVOIP Quick Start Guide

Introduction

Welcome to Multi-Tech's new stand-alone Voice/IP Gateways

which allow analog voice and fax communication over an IP

network. The MultiVOIP model numbers are MVP400 for the

four-channel unit and MVP800 for the eight-channel unit. Multi-

Tech’s voice/fax gateway technology allows voice/fax

communication to be transmitted with no additional expense

over your existing IP network, which has traditionally been

data-only. To access this free voice and fax communication, all

you have to do is connect your MultiVOIP to your telephone

equipment and then to your existing Internet connection. Once

configured, the MultiVOIP allows voice and fax to travel down

the same path as your traditional data communications.

The MultiVOIP 400/800 supports the H.323 standards-based

protocol enabling your MultiVOIP 400/800 to participate in real-

time conferencing with other third-party VOIP Gateways or

other endpoints that support the H.323 protocol (for example,

Microsoft Netmeeting®). The H.323 standard defines how

endpoints make and receive calls, how endpoints negotiate a

common set of audio and data capabilities, how information is

formatted and sent over the network. This version of the

software also supports optional H.323 GateKeeper software

residing on a PC which, when enabled, maintains its own

phone book database, preregisters all users, controls the

bandwidth, and handles all conferencing issues such as

transferring of calls.

Figure 1. MultiVOIP

The MVP400 is designed with four voice/fax channels

(offering three voice/fax interfaces per channel), a 10 Mbps

Introduction

Ethernet LAN interface, and a command port configuration.

The MVP800 is designed with eight voice/fax channels, 10

Mbps Ethernet LAN interface, and command port.

System management is provided through the Command port

using bundled Windows®software which provides easy-to-use

configuration menus and comprehensive online Help.

Note: Refer to the MultiVOIP 400/800 User Guide for a

detailed description of a typical VOIP application.

Related Documentation

The MultiVOIP 400/800 Quick Start Guide is intended to be

used by qualified systems administrators and network

managers. This Quick Start Guide provides the necessary

information for a qualified person to unpack, cable, load

software, and configure the unit for proper operation.

A detailed MultiVOIP 400/800 User Guide is included on your

system CD and provides in-depth information on the features

and functionality of Multi-Tech’s MultiVOIP400/800.

The CD media is produced usingAdobe AcrobatTM for viewing

and printing the user guide. To view or print your copy of a

user guide, loadAcrobat ReaderTM on your system. The

Acrobat Reader is a free download fromAdobe’s Web site:

http://www.adobe.com

The MultiVOIP 400/800 User Guide is also available on Multi-

Tech’s Web site at:

http://www.multitech.com

Viewing and printing a user guide from the Web also requires

that you haveAcrobat Reader loaded on your system. To

select the MultiVOIP 400/800 User Guide from the Multi-Tech

Systems home page, click Documents and then click MultiVOIP

Manuals. Select the User Guide from the MVP800 group to view

or download the .pdf file.

MultiVOIP Quick Start Guide

Installing Your MultiVOIP

The basic steps of installing your MultiVOIP network involve

unpacking the units, connecting the cables, and configuring

the units using the included management software (MultiVOIP

Configuration). This process results in a fully functional Voice

Over IP network.Abrief description is provided below with

detailed instructions provided later.

Installing and Configuring Your MultiVOIP

The VOIP administrator must first install the MultiVOIP

software and then configure each MultiVOIP 400/800 for its

specific function. During the configuration process, it’s

important to note that the Phone Directory Database is

configured differently depending on whether or not you have

GateKeeper support on your VOIP network.

If your VOIP network supports GateKeeper software, you must

procedure for doing this is explained in the section

“Registering with a GateKeeper Phone Directory.”

If your VOIP network does not have GateKeeper software or

the GateKeeper software is not enabled, then you must build a

proprietary phone book with a “Master” MultiVOIP 400/800 and

“Slave” MultiVOIP 400/800s. The “Master” unit includes the

assignment of a unique LAN IP address, subnet mask, and

Gateway IP address, as well as the selection of appropriate

channel interface type for each of the Voice/Fax channels.

Once all connections have been made, the VOIP administrator

configures the unit and builds the Phone Directory Database

that will reside with the Master unit.

Once configuration of the “Master” MultiVOIP 400/800 has

been completed, the administrator moves on to configure the

MultiVOIP 400/800(s) designated as “Slave” units. Again,

unique LAN IP addresses, subnet masks, and Gateway IP

addresses are assigned, and each Voice/Fax channel is

configured for the appropriate channel interface type. When

Introduction

this is done, the Phone Directory Database option is set to

Slave, and the IP address of the Master MultiVOIP 400/800 is

entered. Once all Slave units are configured, the process

moves on to the “Deploying the VOIP Network” section.

Deploying the VOIP Network

The final phase of the installation is deployment of the

network. When the remote MultiVOIP 400/800s are sent to

their remote sites, the remote site administrators need only

connect the units to their LAN and telephone equipment.Afull

Phone Directory Database (supplied by the Master MultiVOIP

400/800 Proprietary Phonebook will be loaded into their units

within minutes of being connected and powered up. For

remote VOIPs that were configured with the Gatekeeper

option enabled, each MultiVOIP 400/800 will be registered with

the Gatekeeper (the Gatekeeper phonebook directory is NOT

downloaded to the remote units).

The final task of the VOIP administrator or the Gatekeeper

administrator is to develop the VOIP Dialing Directory based

on the appropriate phone directory database (the Proprietary

phonebook database or the Gatekeeper phonebook

database).

MultiVOIP Quick Start Guide

Unpacking Your MultiVOIP

Remove all items from the box.

www.multitech.com

Voice/Fax over IP Networks

Figure 2. Unpacking

Safety Warnings

Caution

Danger of explosion if battery is incorrectly replaced.

A lithium battery on the voice/fax channel board provides

backup power for the time keeping capability. The battery has

an estimated life expectancy of ten years.

When the battery starts to weaken, the date and time may be

incorrect. If the battery fails, the board must be sent back to

Multi-Tech Systems for battery replacement.

The E&M, FXS, and Ethernet ports are not designed to be

connected to a Public Telecommunication Network.

Cabling

Cabling Procedure

Cabling involves connecting the master MultiVOIP to your LAN

and telephone equipment.

1. If you are connecting any Voice/Fax Channel to an E&M

trunk other than type 2, perform the E&M Jumper Block

Positioning procedure in the following section before

connecting power to the unit.

2. Connect one end of the power supply to a liveAC outlet

and connect the other end to the MultiVOIP as shown in

Figure 3. The power connector is a 7-pin circular DIN

connector.

E&M FXO FXS E&M FXO FXS E&M FXO FXS

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

VOICE/

FAX

CHANNEL

CHANNEL 10

CHANNEL 9

CHANNEL 8

CHANNEL 7

CHANNEL

CHANNEL 5

CHANNEL 4

CHANNEL 3

CHANNEL 2 (RS232/V.35)

CHANNEL 1 (RS232/V.35)

10BASET

ETHERNET

COMMAND PORT

EXT. COMPOSITE LINK (RS232/V.35) POWER

GND

T1 DSU

MONITOR

XMT RCV

INTERNAL

COMPOSITE

LINK

E&M FXO FXS

Ethernet Connection

Command Port Connection

Power Connection

FXS

FXO

E&M

FXSE&M

FXO

PSTN

Voice/Fax Channel 1 - 8

Connections

Figure 3. Cable Connections

3. Connect the MultiVOIP to a PC by using a DB-9 to DB-25

cable. Plug the DB-25 end of the cable into the

Command port of the MultiVOIP and the other end into

the serial port on the PC. See Figure 3.

4. Connect a network cable to the ETHERNET 10BASET

connector on the back of the MultiVOIP. Connect the other

end of the cable to your network.

MultiVOIP Quick Start Guide

5. If you are connecting a station device (analog telephone,

fax machine, or Key Telephone System (KTS)) to your

MultiVOIP, connect one end of an RJ11 phone cord to the

Voice/Fax Channel 1 FXS connector on the back of the

MultiVOIP and the other end to the station device.

If you are connecting a PBX extension to your MultiVOIP,

connect one end of an RJ11 phone cord to the Voice/Fax

Channel 1 FXO connector on the back of the MultiVOIP

and the other end to the PBX extension.

If you are connecting an E&M trunk from a telephone

switch to your MultiVOIP, connect one end of an RJ45

phone cord to the Voice/Fax Channel 1 E&M connector

on the back of the MultiVOIP and the other end to the

trunk. Refer to the User Guide for E&M pin assignments.

If you are connecting to an E&M trunk, you need to ensure

that the E&M trunk jumper is in the correct position for the

E&M type trunk. The default E&M jumper position is E&M

type 2. To change the E&M jumper position, perform the

E&M jumper block positioning procedure in the following

section.

6. Repeat the above step to connect the remaining telephone

equipment to each Voice/Fax Channel on your MultiVOIP.

7. Turn on power to the MultiVOIP by placing the ON/OFF

switch on the back panel to the ON position. Wait for the

BTG LED on the MultiVOIP to go OFF before proceeding.

This may take a couple minutes.

If you need to change the E&M Jumper Block positioning, refer

to the following section. Otherwise, proceed to the Installing

the Software section to load the MultiVOIP software.

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