Meters UK SmartLink45 User manual

METERSUK

Tenant Manual

www.meters.co.uk

MANUFACTURED BY METERS UK

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INSTRUCTIONSWelcome to SmartLink. All your utilities will be paid online. This is a pay-as-you-go system and allutilities are prepaid. In order to set up your account, please take note of the SERIAL NUMBER found at the front of your SmartLink meter, as this will be needed when logging into the website.Please logon to www.meters.co.uk. On the right hand side you will see CUSTOMER PORTAL. Click on the link.Please Click on the red PAY button.Meter Serial NumberYou will be required to enter the meter. The digits entered will be shown as you type them in. This will avoid any errors being made.Once you have entered the meter number, press CONFIRM.CUSTOMER PORTALTop up this meter or see previous payments:Meter No: 400456789123Name/Location: Flat no. 4, Test UKDetails of the meter number and allocation will be shown above the payment button. This is to ensure that the meter number entered and the address match. If the meter number has not been enteredcorrectly you can press the CHANGE button, which will take you back a page, where you can re-enteryour meter number.ChangeConﬁrmMeter NoChangeEnter your for payment confirmation to be forwarded to you. Payment amount willemail addressnot appear if this is not entered.

The next screen with show you the order reference number and the amount you agree to purchase. You will need to select the method of payment, by clicking on one of the icons listed - usually VISA. Once you click on the bank icon, it will bring you onto the Secure Payment Page. Enter yourcard number, expiry date and the verification code and press, Should you wish to check how much you have paid over a period of time you can do so on the firstpage when you login. Below the payment selection you will see two boxes with dates. You can select your date range, press and you will be able to see all your transactions for the period selected. If you would like to change the amount you want to pay, press the button.Once the payment has been processed, the paid amount will be credited remotely to your meter.Please give the system 5 minutes to top the meter up. If the meter is not topped up within 20 minutes,please reset the meter (instructions are on the next page).Yes, I Confirm my paymentBackREPORTTo see how much credit you have left on your meter, check the physical SmartLink meter. The default screen shows how much money is on the meter, to show the screen press the button. GREENCR £ 0.00REPORTSHOW MUCH CREDIT IS ON THE METERPress the down arrow and select the amount you would like to pay. PaymentPayOnce the amount has been selected, a green box stating PAYMENT will appear. Click to proceed.

sales@meters.co.uk | White Lund Lancaster LA3 3BT | 01524 555 929OPERATING THE SMARTLINKSCREENSEMERGENCY CREDITPLEASE NOTE ALL utilities will be turned offOnce all the emergency debit amount has been used - Once the Debit (DB) or EMERGENCY credit has been used, when you next top-up, the amount will be deducted off the amount credited. ie. Used Credit £ 7.00 - Top up £ 10.00 = Available Credit £ 3.00To activate the EMERGENCY CREDIT facility press and hold both the and BLUEGREENbuttons together for 5 seconds. The amount for EC is £ 5.00. PLEASE NOTE: The above readings may not all be available on your meter. Example: If you meter is only reading electricity and water, then gas will not apply & visa versa.NEXT / SCROLLDEFAULT TO MAIN SCREENEL 0.0 KWhCR £ 0.00GA 0.0 m³DEFAULT SCREENCREDIT amount available on the meter. This will be shown in pounds.ELECTRICITY usage total in KWh.GAS usage total in cubic metresWA 0.0 m³WATER usage total cubic metres 1.2.5.4.RESET MODEM · If you have paid on the internet and the meter is not topping up, please do the following:-· Unplug the cable. Wait 1 min. Replug into the modem. It will now reconnect with the networkINDICATOR LIGHTS· light ON : REDPower· light FLASHING : GREEN Connecting to the network· slow PULSE : GREENConnected1 minuteIf after doing the above procedure, the meter does NOT top up please call 01524 220382 or 01524 220388 a/hours

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