Johnson Controls Tyco iSTAR Edge G2 Operator's manual

iSTAR Edge G2 Controller

Installation and Configuration Guide

March 2021

Revision: B0

www.swhouse.com

Document Number:8200-1917-02

iSTAR Edge G2 Controller Installation and Configuration Guide 2

C•CURE and Software House are registered trademarks of Johnson Controls.

The trademarks, logos, and service marks displayed on this document are registered in the United States [or other countries].

Any misuse of the trademarks is strictly prohibited. All trademarks not owned by Johnson Controls are the property of their

respective owners, and are used with permission or allowed under applicable laws.

Products offerings and specifications are subject to change without notice. Actual products may vary from photos. Not all

products include all features. Availability varies by region; contact your regional sales manager.

This manual is proprietary information of Software House. Unauthorized reproduction of any portion of this manual is

prohibited. The material in this manual is for information purposes only. It is subject to change without notice. Software House

assumes no responsibility for incorrect information this manual may contain.

iSTAR Edge G2 Controller Installation and Configuration Guide 3

Table of Contents

Preface 6

Finding More Information 7

Software House Customer Support Center 8

Chapter 1 - Overview 11

iSTAR Edge G2 Overview 12

Main Features and Specifications 12

Chapter 2 - Installation Prerequisites 17

Installation Planning 18

Installing the iSTAR Edge G2 20

Gateways and Firewalls 21

LAN and WAN Configurations 22

Gateways and Firewalls 23

IP Management Tools 24

Using NetBIOS and Fully Qualified Domain Names 24

Local Address Management 24

Cluster Configurations 26

Master and Member Configuration 26

Single Master Configurations 26

Adding Controllers to the Cluster 27

Communications Path 28

Primary Communications Path 28

Primary Communications Guidelines 28

Planning Primary Communications 28

Chapter 4 - Power and Backup 30

Power Input 31

12/24 VDC 31

PoE and PoE+ 31

Power Output 32

Backup 33

Chapter 5 - Controls and Displays 34

Switches, Jumpers, and LEDs 35

iSTAR Edge G2 Controller Installation and Configuration Guide 4

Visual Indicators 36

LCD 36

LEDs 36

Onboard Controls 39

Reset Button 39

Switches and Jumpers 39

Rotary Switch 39

RM Port Termination Switches 40

Output Relay (Wet or Dry Jumper) 42

PoE or PoE+ Jumpers 42

C•CURE 9000 Status Tab 42

Chapter 6 - Connections 43

Connections 44

Four Wiegand Readers 44

Four RM Readers 45

Two Wiegand and Two RM Readers 46

RM Port Terminators 46

Inputs 47

NO/NC Double EOL 1K 49

NO/NC Double EOL, 10K 50

Double EOL 1K, 5K, 10K 51

Single EOL 5K, 10K 51

Non-Supervised 52

AUX Outputs 53

Relay Outputs 54

Dry Relay Wiring 54

Wet Relay Wiring 55

Wet Wiring for a MagLock 55

Wiegand Readers 57

RM Readers - I8s - R8s 58

Special Purpose Inputs 59

AC Fail - Low Battery 59

Tamper 59

Chapter 7 - Using the iSTAR Configuration Utility 61

Overview 62

ICU folder contents 62

Using the ICU 63

Initial Controller Discovery 63

Chapter 8 - iSTAR Web Page 64

iSTAR Web Page Overview 65

Accessing the iSTAR Web Page 65

Controlling the iSTAR Web Page 65

Navigating the iSTAR Web Page 66

Configuring Clusters and Controllers 68

iSTAR Edge G2 Controller Installation and Configuration Guide 5

Configuring an iSTAR cluster 68

Configuring a Controller 69

Configuring SNMP 71

Upgrading Firmware 72

Installing the firmware over an Ethernet connection 72

Chapter 9 - Diagnostics 73

iSTAR Web Page Diagnostics 74

Diagnostics Page 74

Diagnostic Tests 77

Rotary Switch SW1 Diagnostic Tests 77

Card Reader Diagnostics 77

Output Diagnostics 78

Input Change Display Mode 78

Ethernet Port Test 79

Digital Certificate Signing Troubleshooting 80

Common Certificate Signing Request (CSR) Errors 80

Appendix 9 - Appendix 82

General Wiring Requirements 83

Power Requirement for Readers 84

Port Voltage Compatibility 85

Preface

This guide is designed for experienced security system users. The guide describes procedures for installing and configuring the

iSTAR Edge G2 controller.

The guide assumes that you are a certified C•CURE 9000 technician and have already installed C•CURE 9000.

In this preface

Finding More Information 7

Software House Customer Support Center 8

iSTAR Edge G2 Controller Installation and Configuration Guide 7

Preface

Finding More Information

The C•CURE 9000 manuals are available from the Software House Member Center website

(http://www.swhouse.com/TechnicalLibrary/TechLibSW.aspx).

You can access C•CURE 9000 Help by pressing F1 or clicking Help from the menu bar in the Administration/Monitoring

Station applications.

iSTAR Edge G2 Controller Installation and Configuration Guide 8

Preface

Software House Customer Support Center

Technical Support Portal

The Technical Support Portal provides knowledge-based articles, technical documents, and tips to install and use Software

House products.

Qualified Integrators can register to access the Technical Support Portal at http://www.swhouse.com. Click Support and

select Support Portal to access the Support Portal log in page.

The email address you use to register for access to the portal must be the same one you used for the certification course.

If the request is approved, log in credentials are emailed twenty-four to forty-eight hours after received.

Telephone Technical Support

During the period of the Agreement, the following guidelines apply:

■Software House accepts service calls only from employees of the Systems Integrator of Record for the installation

associated with the support inquiry.

Before Calling

Ensure that you:

■Are the Dealer of record for this account.

■Are certified by Software House for this product.

■Have a valid license and current Software Support Agreement (SSA) for the system.

■Have your system serial number available.

■Have your certification number available.

Hours Normal Support Hours Monday through Friday, 8:00 a.m. to 8:00 p.m., EST. Except holidays.

Emergency Support Hours 24 hours/day, seven days a week, 365 days/year.

Requires Enhanced SSA “7 x 24” Standby Telephone Support

(emergency) provided to Certified Technicians.

For all other customers, billable on time and materials basis.

Minimum charges apply – See MSRP.

Phone For telephone support contact numbers for all regions, see http://www.swhouse.com/support/contact_technical_support.aspx.

EMEA

Hours: 8:00 a.m. to 6:00 p.m. CET

■Toll Free: +800 CALLTYCO or +800-2255 8926

■Direct: +31 475 352 722

Local Direct Dial Numbers:

iSTAR Edge G2 Controller Installation and Configuration Guide 9

Preface

■UK: +44 330 777 1300

■Israel: +972-772 201 350

■Spain: 900 99 31 61

■Denmark: +45-4494 9001

■France: 0800 90 79 72

■Germany: 0800 1806 757

■Italy: +39-0230 510 112

■Belgium: 0800 76 452

■Ireland: 1800943570

■Nordic: 04494 9001

■Greece: 00800-312 294 53

■South Africa: +27-211 003 882

■Russia: 81080020521031

■Turkey: 00800-31923007

■UAE: 800-03107123

■Bahrain: 800-04127

Asia Pacific

Hours: 9:00 a.m. to 5:00 p.m. CST

■Toll Free: +800 CALLTYCO or (+800-2255 8926)

■Direct: +86 21 61916510

■China only Hotline: 4006711528

■India only Hotline: 1-800-1082-008

■Australia: 02-9684-3980

Latin America

■Colombia: + 57 1 344-1422 +57 2 8912476 +57 4 2040519

■Costa Rica: + 506 4000-1655

■República Dominicana: +1 8292353047

■El Salvador: + 503 21368703

■Guatemala: + 502 22681206

■Panamá: + 507 836-6265

■Mexico: + 52 5585261801

■Perú: + 511 6429707

■Venezuela: + 58 212-720-2340

■Buenos Aires: + 54 11 5199 3104

■Santiago de Chile: + 56 2 3210 9662

iSTAR Edge G2 Controller Installation and Configuration Guide 10

Preface

■Sao Paulo: + 55 11 3181 7377

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