Interlogix ZEROWIRE ZW-6404 User manual

P/N 466-

2520 • REV I • ISS 02NOV16

2016 UTC Fire & Security Americas Corporation, Inc.

This document may not be copied in whole or in part or otherwise

reproduced without prior written consent from

UTC Fire & Security

Americas Corporation, Inc.

, except where specifically permitted under US

and international copyright law.

Trademarks and

patents

ZeroWire

name is a trademark of UTC Fire & Security Americas

Corporation, Inc.

IOS is the registered trademark of

Cisco Technology, Inc.

Android, Google and Google Play are registered trademarks of Google Inc.

iPhone, Apple, iTunes are registered trademarks of Apple Inc.

App Store is a service mark of Apple Inc.

Other trade names used in this document may be trademark

s or registered

trademarks of the manufacturers or vendors of the respective products.

Manufacturer

Placed on the market by:

UTC Fire & Security Americas Corporation, Inc.

3211 Progress Drive, Lincolnton, NC, 28092, USA

Authoriz

ed EU manufacturing representative:

UTC Fire & Security B.V.

Kelvinstraat 7, 6003 DH Weert, Netherlands

Certification

EN 50131

-1 System requirements

EN 50131

-3 Control and indicating equipment

EN 50131

-6 Power Supplies

Security Grade 2, Environmental

class II

EN50136

-2/EN50131-10 "LAN SP4" and "GPRS SP3"

EN50131

-10

Notification output signals provided "Option D" according to EN 50131

-1

Tested and certified by Telefication.

Compliance labelling should be removed or adjusted if non

-compliant

configuratio

ns are selected.

Important:

This product has not been designed to comply to EN

50134 and

EN 54 norms.

EU compliance

EU directives

UTC Fire & Security hereby declares that this device is in compliance with

the applicable requirements and provisions of

one or more of the Directives

1999/5/EC, 2014/30/EU and 2014/35/EU. For more information see:

www.utcfireandsecurity.com.

2012/19/EU (WEEE directive): Products marked with this symbol cannot be

disposed of as unsorted municipal waste in the European Union. For proper

recycling, return this product to your local supplier upon the purchase of

equivalent new equipment, or dispose of it at designated collection points.

For more information see: www.recyclethis.info.

2006/66/EC (battery directive):

This product contains a battery that cannot

be disposed of as unsorted municipal waste in the European Union. See

the product documentation for specific battery information. The battery is

marked with this symbol, which may include lettering to indicate cadmiu

(Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to

your supplier or to a designated collection point. For more information see:

www.recyclethis.info.

Customer support

Interlogix Australia www.interlogix.com.au +61392391200

ZeroWire Installation Manual i

Content

Important information#iv

Limitation of liability#iv

Product Warnings#iv

Warranty Disclaimers#v

Disclaimer#vi

Intended Use#vi

Advisory messages#vii

Welcome#11

Features and benefits#11

Your new security system#12

Optional parts#12

Front of ZeroWire#11

Back of ZeroWire#14

Glossary#15

Physical Installation#19

What You Need#19

Choosing a Location#19

Removing The Wall Bracket#19

Installing Cellular Radio#20

Connecting Power#20

Reset Installer Account#21

Checking Signal Level#21

Installing The Optional External Antenna (ZW-ANT3M)#22

Completing Installation#23

Installing The Battery#24

Installing ZeroWire on Wall#24

Installing ZeroWire on Desk#25

Resetting to Factory Defaults (optional)#25

Setting Up Connections#26

Selecting a Permanent Connection Mode#26

Wireless LAN Setup#27

Wired LAN Setup#32

3G Cellular Radio Setup#34

Access rights and available menus#37

Enabling Access to UltraSync + app#39

Installing UltraSync + app#40

Using the UltraSync + app#41

Installation Using a Keypad#49

Basic Installation#49

Unpacking Detectors#49

ii ZeroWire Installation Manual

Installation Suggestions#49

Learning Detectors into ZeroWire#50

Zones Guide#50

Configuring Zone Names#51

Recording Zone Names (optional)#52

Testing Zone Signal Level#52

Removing a Zone#53

Adding a User/Keyfob#53

Changing the User Type (optional)#54

Recording User Names (optional)#55

Removing a User#55

Adding a Keyfob#55

Removing a Keyfob#56

Installation Using Web Server#57

Advanced Installation#57

Unpacking Detectors#57

Installation Suggestions#57

Learning Zones into ZeroWire#58

Advanced Zone Walk Test#62

Adding a User/Keyfob#63

Changing Keyfob Options#65

Setting Up Reporting#66

Configuring Email Reporting#66

Personalising Your ZeroWire#67

Volume Level#67

Voice Annunciation#67

Full Menu Annunciation#67

Backlight Level#68

Changing Time and Date#68

Adjusting Area Entry or Exit Times#69

Testing Your System#70

System Tests#70

Performing a Walk Test#70

Performing a Siren Test#71

Performing a Battery Test#71

Performing a Communicator Test#71

Event History#72

Advanced Installation#74

ZeroWire Building Blocks#74

ZeroWire Menu Tree#75

Enabling Camera Recording#76

ZeroWire Z-Wave Home Automation Hub#78

Adding Z-Wave Devices#78

ZeroWire Installation Manual iii

Removing Z-Wave Devices#80

Adding ZeroWire to existing Z-Wave network as Secondary

Controller#82

Removing ZeroWire from existing Z-Wave network as Secondary

Controller#83

Adding ZeroWire to existing Z-Wave network as Primary

Controller#84

Relinquish Primary Control of ZeroWire to another Controller#85

Replacing a Failed Node#87

Removing a Failed Node#88

Programming Soft Keys#89

Send User PINs to Z-Wave Door Lock#90

Connecting Inputs#93

Connecting Outputs#95

Customizing Reporting Codes#97

DLX900 Software#99

Upgrading Firmware using DLX900#101

Upgrading Firmware using USBUP#101

System Status Messages#102

UltraSync + app and Web Server Error Messages#104

Voice Library#106

Specifications#107

Index#108

iv ZeroWire Installation Manual

Important information

Limitation of liability

To the maximum extent permitted by applicable law, in no event will UTCFS be

liable for any lost profits or business opportunities, loss of use, business

interruption, loss of data, or any other indirect, special, incidental, or

consequential damages under any theory of liability, whether based in contract,

tort, negligence, product liability, or otherwise. Because some jurisdictions do not

allow the exclusion or limitation of liability for consequential or incidental

damages the preceding limitation may not apply to you. In any event the total

liability of UTCFS shall not exceed the purchase price of the product. The

foregoing limitation will apply to the maximum extent permitted by applicable law,

regardless of whether UTCFS has been advised of the possibility of such

damages and regardless of whether any remedy fails of its essential purpose.

Installation in accordance with this manual, applicable codes, and the instructions

of the authority having jurisdiction is mandatory.

While every precaution has been taken during the preparation of this manual to

ensure the accuracy of its contents, UTCFS assumes no responsibility for errors

or omissions.

Product Warnings

YOU UNDERSTAND THAT A PROPERLY INSTALLED AND MAINTAINED

ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS

SUCH AS BURGLARY, ROBBERY, FIRE, OR SIMILAR EVENTS WITHOUT

WARNING, BUT IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH

EVENTS WILL NOT OCCUR OR THAT THERE WILL BE NO DEATH,

PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT.

THE ABILITY OF INTEROGIX’S PRODUCTS, SOFTWARE OR SERVICES TO

WORK PROPERLY DEPENDS ON A NUMBER OF PRODUCTS AND

SERVICES MADE AVAILABLE BY THIRD PARTIES OVER WHICH

INTERLOGIX HAS NO CONTROL AND FOR WHICH INTERLOGIX SHALL NOT

BE RESPONSIBLE INCLUDING, BUT NOT LIMITED TO, INTERNET,

CELLULAR AND LANDLINE CONNECTIVITY; MOBILE DEVICE AND

OPERATING SYSTEM COMPATIBILITY; MONITORING SERVICES;

ELECTRONMAGNETIC OR OTHER INTERFERENCE, AND PROPER

INSTALLATION AND MAINTENANCE OF AUTHORIZED PRODUCTS

(INCLUDING ALARM OR OTHER CONTROL PANEL AND SENSORS).

ANY PRODUCT, SOFTWARE, SERVICE OR OTHER OFFERING

MANUFACTURED, SOLD OR LICENSED BY INTERLOGIX, MAY BE HACKED,

COMPROMISED AND/OR CIRCUMVENTED AND INTERLOGIX MAKES NO

REPRESENTATION, WARRANTY, CONVENANT OR PROMISE THAT ITS

PRODUCTS (INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICES

ZeroWire Installation Manual v

OR OTHER OFFERINGS WILL NOT BE HACKED, COMPROMISED AND/OR

CIRCUMVENTED.

INTERLOGIX DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS

ALARM OR OTHER CONTROL PANELS AND THEIR WIRELESS

OUTPUTS/INPUTS INCLUDING BUT NOT LIMITED TO, SENSORS OR

DETECTORS UNLESS REQUIRED BY APPLICABLE LAW. AS A RESULT

THESE COMMUNICATIONS MAY BE INTERCEPTED AND COULD BE USED

TO CIRCUMVENT YOUR ALARM/SECURITY SYSTEM.

THE EQUIPMENT SHOULD ONLY BE OPERATED WITH AN APPROVED

POWER ADAPTER WITH INSULATED LIVE PINS.

DO NOT CONNECT TO A RECEPTACLE CONTROLLED BY A SWITCH.

THIS UNIT INCLUDES AN ALARM VERIFICATION FEATURE THAT WILL

RESULT IN A DELAY OF THE SYSTEM ALARM SIGNAL FROM THE

INDICATED CIRCUITS. THE TOTAL DELAY (CONTROL UNIT PLUS SMOKE

DETECTORS) SHALL NOT EXCEED 60 SECONDS. NO OTHER SMOKE

DETECTOR SHALL BE CONNECTED TO THESE CIRCUITS UNLESS

APPROVED BY THE LOCAL AUTHORITY HAVING JURISDICTION.

WARNING: The equipment should only be operated with an approved power

adapter with insulated live pins.

Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of

batteries according to the instructions. Contact your supplier for replacement

batteries.

Warranty Disclaimers

INTERLOGIX HEREBY DISCLAIMS ALL WARRANTIES AND

REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR

OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES, THE WARRANTIES

OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED

WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE

TO STATE.

INTERLOGIX DOES NOT MAKE ANY CLAIMS OR WARRANTIES TO YOU OF

ANY KIND REGARDING ANY PRODUCT, SOFTWARE OR SERVICE’S

POTENTIAL, ABILITY, OR EFFECTIVENESS TO DETECT, MINIMIZE, OR IN

ANYWAY PREVENT DEATH, PERSONAL INJURY, PROPERTY DAMAGE, OR

LOSS OF ANY KIND WHATSOEVER.

INTERLOGIX DOES NOT REPRESENT TO YOU THAT ANY PRODUCT

(INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICE OR OTHER

OFFERING MAY NOT BE HACKED, COMPROMISED AND/OR

CIRCUMVENTED.

vi ZeroWire Installation Manual

INTERLOGIX DOES NOT WARRANT THAT ANY PRODUCT (INCLUDING

SECURITY PRODUCTS), SOFTWARE OR SERVICE MANUFACTURED, SOLD

OR LICENSED BY INTERLOGIX WILL PREVENT, OR IN ALL CASES

PROVIDE ADEQUATE WARNING OF OR PROTECTION FROM, BREAK-INS,

BURGLARY, ROBBERY, FIRE, OR OTHERWISE.

INTERLOGIX DOES NOT WARRANT TO YOU THAT ITS SOFTWARE OR

PRODUCTS WILL WORK PROPERLY IN ALL ENVIRONMENTS AND

APPLICATIONS AND DOES NOT WARRANT ANY PRODUCTS AGAINST

HARMFUL ELECTROMAGNETIC INTERFERENCE INDUCTION OR

RADIATION (EMI, RFI, ETC.) EMITTED FROM EXTERNAL SOURCES

INTERLOGIX DOES NOT PROVIDE MONITORING SERVICES FOR YOUR

ALARM/SECURITY SYSTEM (“MONITORING SERVICES”). IF YOU ELECT TO

HAVE MONITORING SERVICES YOU MUST OBTAIN SUCH SERVICE FROM

A THIRD PARTY AND INTERLOGIX MAKES NO REPRESENTATION OR

WARRANTY WITH RESPECT TO SUCH SERVICES INCLUDING WHETHER

OR NOT THEY WILL BE COMPATIBLE WITH THE PRODUCTS, SOFTWARE

OR SERVICES MANFUFACTURED, SOLD OR LICENSED BY INTERLOGIX.

Disclaimer

THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE

WITHOUT NOTICE. UTC ASSUMES NO RESPONSIBILITY FOR

INACCURACIES OR OMISSIONS AND SPECIFICALLY DISCLAIMS ANY

LIABILITIES, LOSSES, OR RISKS, PERSONAL OR OTHERWISE, INCURRED

AS A CONSEQUENCE, DIRECTLY OR INDIRECTLY, OF THE USE OR

APPLICATION OF ANY OF THE CONTENTS OF THIS DOCUMENT. FOR THE

LATEST DOCUMENTATION, CONTACT YOUR LOCAL SUPPLIER OR VISIT

US ONLINE AT WWW.UTCFIREANDSECURITY.COM.

This publication may contain examples of screen captures and reports used in

daily operations. Examples may include fictitious names of individuals and

companies. Any similarity to names and addresses of actual businesses or

persons is entirely coincidental.

The illustrations in this manual are intended as a guide and may differ from your

actual unit as ZeroWire is continually being improved.

Intended Use

Use this product only for the purpose it was designed for; refer to the data sheet

and user documentation. For the latest product information, contact your local

supplier or visit us online at www.utcfireandsecurity.com.

The system should be checked by a qualified technician at least every 3 years

and the backup battery replaced as required.

ZeroWire Installation Manual vii

Advisory messages

Advisory messages alert you to conditions or practices that can cause unwanted

results. The advisory messages used in this document are shown and described

below.

WARNING: Warning messages advise you of hazards that could result in injury

or loss of life. They tell you which actions to take or to avoid in order to prevent

the injury or loss of life.

Caution: Caution messages advise you of possible equipment damage. They tell

you which actions to take or to avoid in order to prevent the damage.

Note: Note messages advise you of the possible loss of time or effort. They

describe how to avoid the loss. Notes are also used to point out important

information that you should read.

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