Interlogix ZeroWire User manual

P/N 466-2521 • REV B • ISS 26JUN15

This document may not be copied in whole or in part or otherwise

reproduced without prior written consent from UTC Fire & Security

Americas Corporation, Inc., except where specifically permitted

under US and international copyright law.

Trademarks and

patents NX-595E name is a trademark of UTC Fire & Security Americas

Corporation, Inc.

IOS is the registered trademark of Cisco Technology, Inc.

Android, Google and Google Play are registered trademarks of

Google Inc.

iPhone, Apple, iTunes are registered trademarks of Apple Inc.

App Store is a service mark of Apple Inc.

Other trade names used in this document may be trademarks or

registered trademarks of the manufacturers or vendors of the

respective products.

Manufacture

Placed on the market by:

UTC Fire & Security Americas Corporation, Inc.

3211 Progress Drive, Lincolnton, NC, 28092, USA

Authorized EU manufacturing representative:

UTC Fire & Security B.V.

Kelvinstraat 7, 6003 DH Weert, Netherlands

EU compliance

EU directives UTC Fire & Security hereby declares that this device is in

compliance with the applicable requirements and provisions of one

or more of the Directives 1999/5/EC, 2014/30/EU and 2014/35/EU.

For more information see: www.utcfireandsecurity.com.

2012/19/EU (WEEE directive): Products marked with this symbol

cannot be disposed of as unsorted municipal waste in the European

Union. For proper recycling, return this product to your local supplier

upon the purchase of equivalent new equipment, or dispose of it at

designated collection points. For more information see:

www.recyclethis.info.

2006/66/EC (battery directive): This product contains a battery that

cannot be disposed of as unsorted municipal waste in the European

Union. See the product documentation for specific battery

information. The battery is marked with this symbol, which may

include lettering to indicate cadmium (Cd), lead (Pb), or mercury

(Hg). For proper recycling, return the battery to your supplier or to a

designated collection point. For more information see:

www.recyclethis.info.

Contact information For contact information, see www.utcfireandsecurity.com

Customer support For customer support, see www.utcfssecurityproducts.eu.

ZeroWire User Manual i

Content

Important information iii

Limitation of liability iii

Disclaimers iii

Limited Warranty iii

Warranty Disclaimers iv

Product Warnings v

Advisory messages v

Welcome 1

Your new security system 1

Optional parts: 2

Back of ZeroWire 2

Front of ZeroWire 3

Basic Features 4

Arm your system in Away Mode 4

Arm your system in Stay Mode 5

Disarming 7

Bypass a Zone 7

Event History 8

Emergency Keys 9

Detector Reset 9

Add Users 10

Add a User 10

Add a Username 10

Remove a User 11

Change a User PIN 12

Change the User Type 12

Add Keyfobs 13

More About Users 13

UltraConnect App 14

Introduction 14

Web Access Code 14

User Name and PIN 14

Access via UltraConnect App 15

Using the UltraConnect App 16

ZeroWire Web Server 19

Customizing Your ZeroWire 22

Volume Level 22

Voice Annunciation 22

Full Menu Annunciation 22

ii ZeroWire User Manual

Backlight Level 23

Change Time and Date 23

Adjust Partition Entry or Exit Times 24

Configure Zone Names 24

Record Zone Names 25

Record User Names 25

Voice Message Recording 25

Set Zone Chime Mode 26

Add Zone to Chime Group 26

Configure Email Reporting (User) 27

Add Z-Wave Devices 28

Testing Your System 30

System Tests 30

Perform a Walk Test 30

Perform a Siren Test 30

Perform a Battery Test 31

Perform a Communicator Test 31

References 33

Full Installation Manual 33

Main Menu 33

Voice Library 34

Glossary 35

App and Web Error Messages 38

System Status Messages 39

Features & Benefits 40

Specifications 41

Index 43

ZeroWire User Manual iii

Important information

Limitation of liability

To the maximum extent permitted by applicable law, in no event will UTCFS be

liable for any lost profits or business opportunities, loss of use, business

interruption, loss of data, or any other indirect, special, incidental, or

consequential damages under any theory of liability, whether based in contract,

tort, negligence, product liability, or otherwise. Because some jurisdictions do not

allow the exclusion or limitation of liability for consequential or incidental

damages the preceding limitation may not apply to you. In any event the total

liability of UTCFS shall not exceed the purchase price of the product. The

foregoing limitation will apply to the maximum extent permitted by applicable law,

regardless of whether UTCFS has been advised of the possibility of such

damages and regardless of whether any remedy fails of its essential purpose.

Installation in accordance with this manual, applicable codes, and the instructions

of the authority having jurisdiction is mandatory.

While every precaution has been taken during the preparation of this manual to

ensure the accuracy of its contents, UTCFS assumes no responsibility for errors

or omissions.

WARNING: The equipment should only be operated with an approved power

adapter with insulated live pins.

Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of

batteries according to the instructions. Contact your supplier for replacement

batteries.

Disclaimers

The information in this document is subject to change without notice. UTC Fire &

Security Americas Corporation, Inc. assumes no responsibility for inaccuracies or

omissions and specifically disclaims any liabilities, losses or risks, personal or

otherwise, incurred as a consequence, directly or indirectly, of the use or

application of any of the contents of this document. For latest documentation,

contact your local supplier or visit us online at http://www.interlogix.com.

This publication may contain examples of screen captures and reports used in

daily operations. Examples may include fictitious names of individuals and

companies. Any similarity to names and addresses of actual businesses or

persons is entirely coincidental.

Limited Warranty

UTC Fire & Security Americas Corporation, Inc. guarantees this product against

defective parts and workmanship under normal use for twenty-four (24) months

iv ZeroWire User Manual

from the date of purchase. If any defect appears during the warranty period

contact your service provider. UTC Fire & Security Americas Corporation, Inc.

assumes no liability for consequential or indirect damage, and accepts no

responsibility for repairing damage to the product caused by misuse, careless

handling, or where repairs have been made by others. UTC Fire & Security

Americas Corporation, Inc. does not warrant that the operation of this product will

be uninterrupted or error-free.

No other guarantee, written or verbal, is authorized by UTC Fire & Security

Americas Corporation, Inc.

Warranty Disclaimers

INTERLOGIX HEREBY DISCLAIMS ALL WARRANTIES AND

REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR

OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES, THE WARRANTIES

OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED

WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE

TO STATE.

INTERLOGIX DOES NOT MAKE ANY CLAIMS OR WARRANTIES TO YOU OF

ANY KIND REGARDING ANY PRODUCT, SOFTWARE OR SERVICE’S

POTENTIAL, ABILITY, OR EFFECTIVENESS TO DETECT, MINIMIZE, OR IN

ANYWAY PREVENT DEATH, PERSONAL INJURY, PROPERTY DAMAGE, OR

LOSS OF ANY KIND WHATSOEVER.

INTERLOGIX DOES NOT REPRESENT TO YOU THAT ANY PRODUCT

(INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICE OR OTHER

OFFERING MAY NOT BE HACKED, COMPROMISED AND/OR

CIRCUMVENTED.

INTERLOGIX DOES NOT WARRANT THAT ANY PRODUCT (INCLUDING

SECURITY PRODUCTS), SOFTWARE OR SERVICE MANUFACTURED, SOLD

OR LICENSED BY INTERLOGIX WILL PREVENT, OR IN ALL CASES

PROVIDE ADEQUATE WARNING OF OR PROTECTION FROM, BREAK-INS,

BURGLARY, ROBBERY, FIRE, OR OTHERWISE.

INTERLOGIX DOES NOT WARRANT TO YOU THAT ITS SOFTWARE OR

PRODUCTS WILL WORK PROPERLY IN ALL ENVIRONMENTS AND

APPLICATIONS AND DOES NOT WARRANT ANY PRODUCTS AGAINST

HARMFUL ELECTROMAGNETIC INTERFERENCE INDUCTION OR

RADIATION (EMI, RFI, ETC.) EMITTED FROM EXTERNAL SOURCES

INTERLOGIX DOES NOT PROVIDE MONITORING SERVICES FOR YOUR

ALARM/SECURITY SYSTEM (“MONITORING SERVICES”). IF YOU ELECT TO

HAVE MONITORING SERVICES YOU MUST OBTAIN SUCH SERVICE FROM

A THIRD PARTY AND INTERLOGIX MAKES NO REPRESENTATION OR

WARRANTY WITH RESPECT TO SUCH SERVICES INCLUDING WHETHER

ZeroWire User Manual v

OR NOT THEY WILL BE COMPATIBLE WITH THE PRODUCTS, SOFTWARE

OR SERVICES MANFUFACTURED, SOLD OR LICENSED BY INTERLOGIX.

Product Warnings

YOU UNDERSTAND THAT A PROPERLY INSTALLED AND MAINTAINED

ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS

SUCH AS BURGLARY, ROBBERY, FIRE, OR SIMILAR EVENTS WITHOUT

WARNING, BUT IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH

EVENTS WILL NOT OCCUR OR THAT THERE WILL BE NO DEATH,

PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT.

THE ABILITY OF INTEROGIX’S PRODUCTS, SOFTWARE OR SERVICES TO

WORK PROPERLY DEPENDS ON A NUMBER OF PRODUCTS AND

SERVICES MADE AVAILABLE BY THIRD PARTIES OVER WHICH

INTERLOGIX HAS NO CONTROL AND FOR WHICH INTERLOGIX SHALL NOT

BE RESPONSIBLE INCLUDING, BUT NOT LIMITED TO, INTERNET,

CELLULAR AND LANDLINE CONNECTIVITY; MOBILE DEVICE AND

OPERATING SYSTEM COMPATIBILITY; MONITORING SERVICES;

ELECTRONMAGNETIC OR OTHER INTERFERENCE, AND PROPER

INSTALLATION AND MAINTENANCE OF AUTHORIZED PRODUCTS

(INCLUDING ALARM OR OTHER CONTROL PANEL AND SENSORS).

ANY PRODUCT, SOFTWARE, SERVICE OR OTHER OFFERING

MANUFACTURED, SOLD OR LICENSED BY INTERLOGIX, MAY BE HACKED,

COMPROMISED AND/OR CIRCUMVENTED AND INTERLOGIX MAKES NO

REPRESENTATION, WARRANTY, CONVENANT OR PROMISE THAT ITS

PRODUCTS (INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICES

OR OTHER OFFERINGS WILL NOT BE HACKED, COMPROMISED AND/OR

CIRCUMVENTED.

INTERLOGIX DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS

ALARM OR OTHER CONTROL PANELS AND THEIR WIRELESS

OUTPUTS/INPUTS INCLUDING BUT NOT LIMITED TO, SENSORS OR

DETECTORS UNLESS REQUIRED BY APPLICABLE LAW. AS A RESULT

THESE COMMUNICATIONS MAY BE INTERCEPTED AND COULD BE USED

TO CIRCUMVENT YOUR ALARM/SECURITY SYSTEM.

Advisory messages

Advisory messages alert you to conditions or practices that can cause unwanted

results. The advisory messages used in this document are shown and described

below.

WARNING: Warning messages advise you of hazards that could result in injury

or loss of life. They tell you which actions to take or to avoid in order to prevent

the injury or loss of life.

vi ZeroWire User Manual

Caution: Caution messages advise you of possible equipment damage. They tell

you which actions to take or to avoid in order to prevent the damage.

Note: Note messages advise you of the possible loss of time or effort. They

describe how to avoid the loss. Notes are also used to point out important

information that you should read.

ZeroWire User Manual 1

Welcome

Thank you for purchasing ZeroWire!

Your ZeroWire is set up and ready to use. The voice guide will walk you through

how to use various features and provide updates on your system.

Read through this guide to get the most out of your system.

The level of security ZeroWire can provide is dependent on:

• The quantity, quality, and placement of security devices attached to this

security system;

• And the regular use of features including performing a test at least once a

week.

Your new security system

Your system should be set up by a professional security installer. These parts

should be provided:

• Quick Installation Guide

• User Manual (this document)

• ZeroWire (model ZW-6400) Residential Fire and Burglar Alarm System

Control Unit

• Wall Bracket

• Backup Battery Pack (installed inside ZeroWire)

• 9 VDC Power Pack

Quick

Installation

Guide

User Manual

2 ZeroWire User Manual

Optional parts

• ZW-DS01 Desk Stand

• ZW-7000 3D Cellular Radio

Back of ZeroWire

Panel

Tamper

Battery Cover

Screw

Input/Output

Connector

External

Antenna

Connector

Ethernet

Connector

Cellular

Radio

Cover

Reset

Button

Power

Connector

Siren Mounting Bracket

Screw Speaker

Other manuals for ZeroWire

Table of contents

Other Interlogix Security System manuals

Interlogix

Interlogix ACL800SUW-BSMF User manual

Interlogix

Interlogix Concord 4 User manual

Interlogix

Interlogix Simon XTi-5 Version 2 User manual

Interlogix

Interlogix RF-7220-07-1 Assembly instructions

Interlogix

Interlogix TX-7211-05-1 Assembly instructions

Interlogix

Interlogix advisorone Assembly instructions

Interlogix

Interlogix Simon XTi-5 Version 2 User manual

Interlogix

Interlogix Simon XT User manual

Interlogix

Interlogix Simon XTi-5 Version 2 User manual

Interlogix

Interlogix Simon XT User manual

Interlogix

Interlogix UltraView UVC-6120-1 User manual

Interlogix

Interlogix ACL805SUW-BS User manual

Interlogix

Interlogix Learn Mode Water Resistant Pendant Panic... User manual

Interlogix

Interlogix Simon XT User manual

Interlogix

Interlogix advisorone User guide

Interlogix

Interlogix ZeroWire Instruction manual

Interlogix

Interlogix DC108 Series Assembly instructions

Interlogix

Interlogix Simon XT User manual

Interlogix

Interlogix ZeroWire ZW-6400H User manual

Interlogix

Interlogix Simon 3 User manual

Interlogix

Interlogix ATS111 A Series Assembly instructions

Interlogix

Interlogix ZeroWire User manual

Interlogix

Interlogix Alliance system User manual

Interlogix

Interlogix Advent User manual

Popular Security System manuals by other brands

Inner Range

Inner Range Concept 2000 user manual

Climax

Climax Mobile Lite R32 Installer's guide

CADDX

CADDX NX-6 user manual

FBII

FBII XL-31 Series installation instructions

Johnson Controls

Johnson Controls PENN Connected PC10 Install and Commissioning Guide

Aeotec

Aeotec Siren Gen5 quick start guide

Blaupunkt

Blaupunkt SA 2700 quick start guide

IDEAL

IDEAL Accenta Engineering information

AJAX

AJAX DoubleButton user manual

Swann

Swann SW-P-MC2 Specifications

Ecolink

Ecolink Siren+Chime user manual

Digital Monitoring Products

Digital Monitoring Products XR150 user guide

EDM

EDM Solution 6+6 Wireless-AE installation manual

Highway Safety Group

Highway Safety Group EA401 user manual

Siren

Siren LED GSM operating manual

Detection Systems

Detection Systems 7090i Installation and programming manual

Se-Kure Controls

Se-Kure Controls MicroMini SK-4841 instructions

Siemens

Siemens FDM273 manual