Interlogix Concord 4 User manual

Concord 4 User Manual

P/N 466-2183 • REV 󰾡• NOV12

Interlogix is part of UTC Climate Controls & Security, a unit of United Technologies

This document may not be copied in whole or in part or otherwise reproduced without

prior written consent from UTC Fire & Security, Inc., except where specifically

permitted under US and international copyright law.

Disclaimer

The information in this document is subject to change without notice. UTC Fire &

Security assumes no responsibility for inaccuracies or omissions and specifically

disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a

consequence, directly or indirectly, of the use or application of any of the contents of

this document. For the latest documentation, contact your local supplier or visit us

online at www.utcfireandsecurity.com.

This publication may contain examples of screen captures and reports used in daily

operations. Examples may include fictitious names of individuals and companies. Any

similarity to names and addresses of actual businesses or persons is entirely

coincidental.

Trademarks and

patents

Other trade names used in this document may be trademarks or registered

trademarks of the manufacturers or vendors of the respective products.

Intended use

Use this product only for the purpose it was designed for; refer to the data sheet and

user documentation for details. For the latest product information, contact your local

supplier or visit us online at www.utcfireandsecurity.com.

Manufacturer

UTC Fire & Security Americas Corporation, Inc.

1275 Red Fox Rd., Arden Hills, MN 55112-6943, USA

Contact information

www.utcfireandsecurity.com. or www.interlogix.com

Technical support

www.interlogix.com/customer-support

Concord 4 User Manual i

Content

Introduction 3

Product overview 3

System communication 4

Basic commands 5

Beeps and LEDs 6

Basic operation 8

Alarm condition 8

Arming and disarming 11

Chime feature 14

No delay for instant alarm 14

Auto stay arming 16

Exit extension arming 16

Silent arming 16

Bypassing 16

Basic light control 18

Basic output control 18

Checking system status 19

Advanced operation 21

Panic alarms 21

Access codes 22

Assigning code attributes 25

Time and date 27

System sounds 27

Touchpad display brightness 28

Energy saver 28

Pager notification 30

Time schedules 31

Advanced light control 34

Scheduled outputs 36

Scheduled arming 37

Opening and closing reports 37

Latchkey paging 38

Notify by exception 40

No activity feature 41

Panel download 42

Partitioned system (Concord 4 systems only) 42

Macro keys 46

ii Concord 4 User Manual

System information 47

Event buffer 47

Touchtone phone 52

Programming 55

Programming menus 55

Programming shortcuts 58

Testing and troubleshooting 63

Testing 63

Troubleshooting 66

User sheets 70

System sensors 70

User codes 72

Alphanumeric and fixed display touchpads 73

Keychain touchpads 74

Accidental smoke and fire alarms 77

Resetting the smoke detector 77

Dialer abort 77

Doors and delay time settings 78

System features 78

No activity time 79

Paging 80

Lights 81

Outputs 82

Energy saver 82

Alarm sounds and status beeps 83

Emergency planning 84

Your floor plan 84

Alarm system limitations 84

Concord 4 User Manual 3

Introduction

This section provides an overview of your Concord 4 including basic commands

and system components.

Product overview

Your security system consists of different components. Each component plays a

special role in system operation.

Figure 1: System components

Panel Keycahin touchpad Touchpad Gateway module

Door/window sensor Motion sensor Smoke sensor

Components include:

•Panel. The panel circuitry is enclosed in a steel cabinet and is installed out of

the way of household or workplace traffic. The panel monitors all sensors and

devices in the system and initiates a call to the central monitoring station in an

alarm situation.

•Touchpads.Touchpads let you communicate with and control the system.

You will use a touchpad to arm, disarm, and program your system.

•Door/window sensors. Door and window sensors protect the perimeter of

your home by detecting when a door or window is opened.

•Motion sensors. Motion detectors in hallways or individual rooms detect a

person moving across the field of detection.

•Environmental sensors. Environmental sensors, such as smoke, heat, and

carbon monoxide detectors, remain alert for the presence of fire or carbon

monoxide 24 hours a day.

4 Concord 4 User Manual

Your system may include optional components that add capability to:

•Control heating/air conditioning.

•Report alarms by cellular phone link in case landlines are down or

inoperative.

•Control/monitor the system from on- or off-site using a touchtone phone or via

the Internet.

System communication

Touchpads let you communicate with the system. System touchpads include:

•Alphanumeric and fixed display touchpads.These touchpads are

mounted on a wall and provide system information by LEDs and/or displaying

text messages.

•Wireless handheld touchpads. These touchpads can be carried from room

to room and used to control the system from many locations on site.

•Keychain touchpads.These touchpads are handy for simple arming and

disarming functions. They are wireless and can be carried off-site in a purse

or pocket. They can be programmed to operate a gate, garage door, or

activate a police or auxiliary panic alarm.

•Touchtonephones. Your system can be set up for system operation from a

touchtone phone on- or off-site. This includes arming and disarming, checking

system status, and turning on and off lights. For more information, see

“Touchtone phone” on page 52.

Most of your instructions for the system consist of this basic pattern:

Command,access code

Not just anyone can walk up to a touchpad and operate your security system.

Before the system will process most commands, you are required to enter a four-

digit access code. Keychain touchpads do not require an access code, but are

usually kept in an individual’s pocket or purse.

If you would rather use an actual key to arm and disarm the system, your security

dealer can install a special key and keyswitch in your home.

Concord 4 User Manual 5

Basic commands

Table 1 below shows the basic commands.

Table 1: Basic commands

Command

Instructions

Disarm the system

Press 1, code.

Cancel an accidental alarm

Press code or press 1, code.

Arm to Level 2 (stay)

Press 2, code.

If the quick arm feature is on, an access code is not required.

Arm to Level 3 (away)

Press 3, code.

If the quick arm feature is on, an access code is not required.

Send a police alarm

Press and hold both Police buttons for 2 seconds.

Send an auxiliary alarm

Press and hold both Auxiliary buttons for 2 seconds.

Send a fire alarm

Press and hold both Fire buttons for 2 seconds.

Arm system with no delay

Press 2, code, 4 (Level 2), or press 3, code, 4 (Level 3).

If the quick arm feature is on, an access code is not required.

Arm system for latchkey

Press 2, code, 6 (Level 2), or press 3, code, 6 (Level 3).

If the quick arm feature is on, an access code is not required.

Bypass a sensor

Indirectly: Press 2, code, # (Level 2), or press 3, code, # (Level

3).

Directly: Press #, code, sensor number.

If the quick arm feature is on, an access code is not required.

Arm system silently

Press 5, 2, code (Level 2), or 5, 3, code (Level 3).

If the quick arm feature is on, an access code is not required.

Arm system with exit light off

Press 2, code, 0 (Level 2), or 3, code, 0 (Level 3).

If the quick arm feature is on, an access code is not required.

Turn all lights on/off

Press 0, 0.

Turn specific lights on/off

Press 0, light number.

Check the system status

Short status: Press *.

Full status: Press *, *.

Turn chime on/off

Press 7, 1.

Turn energy saver on/off

Press 7, 2.

Disable local phone access

(phone command only)

Press #, 7, 3 or wait 5 seconds after picking up the phone.

Your installer can disable local phone control if desired.

Check alarm memory

Press 7, 6.

Activate output

Press 7, 7, output number (1 to 6).

This must be set up by the installer.

View event history

Press 8, code, 8.

6 Concord 4 User Manual

Beeps and LEDs

Touchpads and interior sirens produce a variety of operating beeps to inform you

of different system states and operations.

Key beeps

A key beep is the tone you hear when you press a button on an alphanumeric,

fixed display, or handheld wireless touchpad. The sound confirms that the button

was pressed adequately. Key beeps can be turned on or off by the installer.

Status beeps

Status beeps come from the touchpads, sirens, or speakers and sound when

there is a change in the status of the system. Status beeps are not alarms, but

they do warrant your attention.

There are different types of status beeps:

•Exit delay beeps. Indicate that an arming command has been entered and

the countdown to arming has begun.

•Entry delay beeps. Indicate that you have entered the building and the

countdown to an alarm has begun. (So, disarm the system as soon as you

get in.)

•Protest beeps. Indicate that you are trying to arm the system with an open

door or window.

•Chime feature beeps. Indicate when a door or window is opened.

•Trouble beeps. Indicate a problem with the system or one of its components.

See “Trouble beeps and messages” on page 66.

•Sensor test beeps. Indicate that a sensor was tested properly during a

sensor test.

Status beeps are described in more detail in “System sounds” on page 27

Concord 4 User Manual 7

LEDs

Some touchpads have two LEDs that indicate the current system status at a

glance. The red LED is labeled Armed; the green LED is labeled Ready. Table 2

below explains LED behavior.

Table 2: Status LEDs

System status

Red armed LED

Green ready LED

Exit delay

Flashing

Armed to Level 1 (off)

Off

Armed to Level 2 (stay) or Level 3 (away)

Entry delay

Flashing

Off

System trouble (check system status) protest

Off

System OK

8 Concord 4 User Manual

Basic operation

This section provides a description of basic operations.

Alarm condition

In an alarm condition, the following occurs:

•Speakers and touchpads emit emergency tones. (Your system may or may

not be monitored. If it is not monitored, no central station reports will be

made.)

•System lights flash (requires optional equipment and programming).

•Panel notifies central monitoring station for help (monitored systems only).

•Pagers are notified of the event (requires optional programming).

Fire and smoke alarms

Systems with smoke and/or heat detectors monitor for smoke and/or fire 24

hours a day in all arming levels. During a fire alarm, system sirens sound a loud

temporal tone to alert you of a fire alarm. Individual sensors also have built-in

sounders to alert occupants.

You must respond quickly to fire alarms to ensure your safety and the safety of

others.

Be prepared in case of a fire alarm:

•Plan escape routes. We recommend two escape routes per room. See

“Emergency planning” on page 84 for more information.

•Use a different escape route if closed doors feel warm or hot to the touch.

•Emphasize that everyone should escape as quickly as possible. Do not

gather any belongings, which could delay you from getting out of the building

safely.

•Crawl and hold your breath as much as possible to help reduce smoke

inhalation during your escape.

•Meet at a designated outdoor location.

•Emphasize that no one should reenter the building if a fire exists.

•Notify the fire department from a safe location (if the system is not monitored).

Automatic and manual fire alarms

Automatic fire alarms occur when a smoke or heat sensor detects the threatening

condition (smoke/heat from a fire) and trips the panel, causing alarm sirens to

sound. Manual fire alarms are initiated by a person pressing the fire emergency

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