HP NonStop NS-series User manual

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Table of contents

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HP Integrity NonStop

NS-Series Operations

Guide

Abstract

This guide describes how to perform routine system hardware operations for HP

Integrity NonStop™NS-series servers. These tasks include monitoring the system,

performing common operations tasks, and performing routine hardware maintenance.

This guide is written for system operators.

Product Version

N.A.

Supported Release Version Updates (RVUs)

This guide supports H06.08 and all subsequent H-series RVUs until otherwise

indicated by its replacement publication.

Part Number Published

529869-005 November 2006

Document History

Part Number Product Version Published

529869-003 N.A. February 2006

529869-004 N.A. August 2006

529869-005 N.A. November 2006

Hewlett-Packard Company—529869-005

i

HP Integrity NonStop NS-Series

Operations Guide

Index Examples Figures Tables

What’s New in This Manual xiii

Manual Information xiii

New and Changed Information xiii

About This Guide xv

Who Should Use This Guide xv

What Is in This Guide xvi

Where to Get More Information xvii

Notation Conventions xviii

1. Introduction to Integrity NonStop NS-Series Operations

When to Use This Section 1-2

Understanding the Operational Environment 1-2

What Are the Operator Tasks? 1-2

Monitoring the System and Performing Recovery Operations 1-2

Preparing for and Recovering from Power Failures 1-3

Stopping and Powering Off the System 1-3

Powering On and Starting the System 1-3

Creating Startup and Shutdown Files 1-3

Performing Preventive Maintenance 1-3

Operating Disk Drives and Tape Drives 1-3

Responding to Spooler Problems 1-4

Updating Firmware 1-4

Determining the Cause of a Problem:

A Systematic Approach 1-4

A Problem-Solving Worksheet 1-4

Task 1: Get the Facts 1-6

Task 2: Find and Eliminate the Cause of the Problem 1-7

Task 3: Escalate the Problem If Necessary 1-8

Task 4: Prevent Future Problems 1-9

Contents

HP Integrity NonStop NS-Series Operations Guide—529869-005

ii

2. Determining Your System Configuration

Logging On to an Integrity NonStop Server 1-9

System Consoles 1-9

Opening a TACL Window 1-10

Overview of OSM Applications 1-11

Launching OSM Applications 1-11

Service Procedures 1-12

Support and Service Library 1-12

2. Determining Your System Configuration

When to Use This Section 2-1

Modular Hardware Components 2-2

Differences Between Integrity NonStop NS-Series Systems 2-2

Terms Used to Describe System Hardware Components 2-4

Recording Your System Configuration 2-4

Using SCF to Determine Your System Configuration 2-5

SCF System Naming Conventions 2-5

SCF Configuration Files 2-5

Using SCF to Display Subsystem Configuration Information 2-6

Displaying SCF Configuration Information for Subsystems 2-9

Additional Subsystems Controlled by SCF 2-13

Displaying Configuration Information—SCF Examples 2-15

3. Overview of Monitoring and Recovery

When to Use This Section 3-1

Functions of Monitoring 3-2

Monitoring Tasks 3-2

Working With a Daily Checklist 3-2

Tools for Checking the Status of System Hardware 3-3

Additional Monitoring Tasks 3-6

Monitoring and Resolving Problems—An Approach 3-7

Using OSM to Monitor the System 3-7

Using the OSM Service Connection 3-7

Recovery Operations for Problems Detected by OSM 3-12

Monitoring Problem Incident Reports 3-12

Using SCF to Monitor the System 3-12

Determining Device States 3-13

Automating Routine System Monitoring 3-16

Using the Status LEDs to Monitor the System 3-20

Related Reading 3-22

Contents

HP Integrity NonStop NS-Series Operations Guide—529869-005

iii

4. Monitoring EMS Event Messages

4. Monitoring EMS Event Messages

When to Use This Section 4-1

What Is the Event Management Service (EMS)? 4-1

Tools for Monitoring EMS Event Messages 4-1

OSM Event Viewer 4-2

EMSDIST 4-2

ViewPoint 4-2

Web ViewPoint 4-2

Related Reading 4-2

5. Processes: Monitoring and Recovery

When to Use This Section 5-1

Types of Processes 5-1

System Processes 5-1

I/O Processes (IOPs) 5-2

Generic Processes 5-2

Monitoring Processes 5-3

Monitoring System Processes 5-3

Monitoring IOPs 5-4

Monitoring Generic Processes 5-4

Recovery Operations for Processes 5-6

Related Reading 5-6

6. Communications Subsystems: Monitoring and Recovery

When to Use This Section 6-1

Communications Subsystems 6-1

Local Area Networks (LANs) and Wide Area Networks (WANs) 6-2

Monitoring Communications Subsystems and Their Objects 6-4

Monitoring the SLSA Subsystem 6-4

Monitoring the WAN Subsystem 6-6

Monitoring the NonStop TCP/IP Subsystem 6-9

Monitoring Line-Handler Process Status 6-10

Tracing a Communications Line 6-12

Recovery Operations for Communications Subsystems 6-13

Related Reading 6-13

Contents

HP Integrity NonStop NS-Series Operations Guide—529869-005

iv

7. ServerNet Resources: Monitoring and Recovery

7. ServerNet Resources: Monitoring and Recovery

When to Use This Section 7-1

ServerNet Communications Network 7-1

System I/O ServerNet Connections 7-4

Monitoring the Status of the ServerNet Fabrics 7-4

Monitoring the ServerNet Fabrics Using OSM 7-5

Monitoring the ServerNet Fabrics Using SCF 7-6

Related Reading 7-8

8. I/O Adapters and Modules: Monitoring and Recovery

When to Use This Section 8-1

I/O Adapters and Modules 8-2

Fibre Channel ServerNet Adapter (FCSA 8-2

Gigabit Ethernet 4-Port Adapter (G4SA) 8-2

4-Port ServerNet Extender (4PSE) 8-3

Monitoring I/O Adapters and Modules 8-3

Monitoring the FCSAs 8-4

Monitoring the G4SAs 8-5

Monitoring the 4PSEs 8-7

Recovery Operations for I/O Adapters and Modules 8-7

Related Reading 8-8

9. Processors and Components: Monitoring and Recovery

When to Use This Section 9-1

Overview of the NonStop Blade Complex 9-2

Monitoring and Maintaining Processors 9-4

Monitoring Processors Automatically Using TFDS 9-4

Monitoring Processor Status Using the OSM Low-Level Link 9-5

Monitoring Processor Status Using the OSM Service Connection 9-5

Monitoring Processor Performance Using ViewSys 9-7

Identifying Processor Problems 9-7

Processor or System Hangs 9-7

Processor Halts 9-8

OSM Alarms and Attribute Values 9-8

Contents

HP Integrity NonStop NS-Series Operations Guide—529869-005

v

10. Disk Drives: Monitoring and Recovery

Recovery Operations for Processors 9-9

Recovery Operations for a Processor Halt 9-9

Halting One or More Processors 9-10

Reloading a Single Processor on a Running Server 9-10

Recovery Operations for a System Hang 9-14

Enabling/Disabling Processor and System Freeze 9-15

Freezing the System and Freeze-Enabled Processors 9-15

Dumping a Processor to Disk 9-15

Backing Up a Processor Dump to Tape 9-19

Replacing Processor Memory 9-19

Replacing the Processor Board and Processor Entity 9-19

Submitting Information to Your Service Provider 9-19

Related Reading 9-22

10. Disk Drives: Monitoring and Recovery

When to Use This Section 10-1

Overview of Disk Drives 10-2

Internal SCSI Disk Drives 10-2

M8xxx Fibre Channel Disk Drives 10-3

Enterprise Storage System (ESS) Disks 10-3

Monitoring Disk Drives 10-4

Monitoring Disk Drives With OSM 10-4

Monitoring Disk Drives With SCF 10-5

Monitoring the State of Disk Drives 10-9

Monitoring the Use of Space on a Disk Volume 10-9

Monitoring the Size of Database Files 10-9

Monitoring Disk Configuration and Performance 10-10

Identifying Disk Drive Problems 10-11

Internal SCSI Disk Drives 10-11

M8xxx Fibre Channel Disk Drives 10-11

Recovery Operations for Disk Drives 10-12

Recovery Operations for a Down Disk or Down Disk Path 10-14

Recovery Operations for a Nearly Full Database File 10-15

Related Reading 10-15

Contents

HP Integrity NonStop NS-Series Operations Guide—529869-005

vi

11. Tape Drives: Monitoring and Recovery

11. Tape Drives: Monitoring and Recovery

When to Use This Section 11-1

Overview of Tape Drives 11-1

Monitoring Tape Drives 11-2

Monitoring Tape Drive Status With OSM 11-2

Monitoring Tape Drive Status With SCF 11-5

Monitoring Tape Drive Status With MEDIACOM 11-6

Monitoring the Status of Labeled-Tape Operations 11-7

Identifying Tape Drive Problems 11-7

Recovery Operations for Tape Drives 11-8

Recovery Operations Using the OSM Service Connection 11-8

Recovery Operations Using SCF 11-9

Related Reading 11-9

12. Printers and Terminals: Monitoring and Recovery

When to Use This Section 12-1

Overview of Printers and Terminals 12-1

Monitoring Printer and Collector Process Status 12-2

Monitoring Printer Status 12-2

Monitoring Collector Process Status 12-2

Recovery Operations for Printers and Terminals 12-3

Recovery Operations for a Full Collector Process 12-3

Related Reading 12-3

13. Applications: Monitoring and Recovery

When to Use This Section 13-1

Monitoring TMF 13-1

Monitoring the Status of TMF 13-2

Monitoring Data Volumes 13-2

TMF States 13-3

Monitoring the Status of Pathway 13-4

PATHMON States 13-5

Related Reading 13-6

Contents

HP Integrity NonStop NS-Series Operations Guide—529869-005

vii

14. Power Failures: Preparation and Recovery

14. Power Failures: Preparation and Recovery

When to Use This Section 14-2

System Response to Power Failures 14-2

NonStop NS-Series Cabinets (Modular Cabinets) 14-2

NonStop S-Series I/O Enclosures 14-2

External Devices 14-2

ESS Cabinets 14-3

Air Conditioning 14-3

Preparing for Power Failure 14-3

Set Ride-Through Time 14-3

Configure OSM Power Fail Support 14-3

Monitor Power Supplies 14-4

Monitor Batteries 14-4

Maintain Batteries 14-4

Power Failure Recovery 14-4

Procedure to Recover From a Power Failure 14-5

Setting System Time 14-5

Related Reading 14-5

15. Starting and Stopping the System

When to Use This Section 15-2

Powering On a System 15-2

Powering On the System From a Low Power State 15-3

Powering On the System From a No Power State 15-3

Starting a System 15-5

Loading the System 15-5

Starting Other System Components 15-9

Performing a System Load 15-9

Performing a System Load From a Specific Processor 15-11

Reloading Processors 15-12

Minimizing the Frequency of Planned Outages 15-14

Anticipating and Planning for Change 15-14

Stopping Application, Devices, and Processes 15-14

Stopping the System 15-16

Alerts 15-16

Halting All Processors Using OSM 15-16

Powering Off a System 15-17

System Power-Off Using OSM 15-17

System Power-Off Using SCF 15-17

Emergency Power-Off Procedure 15-18

Contents

HP Integrity NonStop NS-Series Operations Guide—529869-005

viii

16. Creating Startup and Shutdown Files

Troubleshooting and Recovery Operations 15-18

Fans Are Not Turning 15-18

System Does Not Appear to Be Powered On 15-19

Green LED Is Not Lit After POSTs Finish 15-19

Amber LED on a Component Remains Lit After the POST Finishes 15-19

Components Fail When Testing the Power 15-19

Recovering From a System Load Failure 15-20

Getting a Corrupt System Configuration File Analyzed 15-21

Recovering From a Reload Failure 15-21

Exiting the OSM Low-Level Link 15-22

Opening Startup Event Stream and Startup TACL Windows 15-22

Related Reading 15-24

16. Creating Startup and Shutdown Files

Automating System Startup and Shutdown 16-2

Managed Configuration Services (MCS) 16-2

Startup 16-2

Shutdown 16-3

For More Information 16-3

Processes That Represent the System Console 16-3

$YMIOP.#CLCI 16-3

$YMIOP.#CNSL 16-3

$ZHOME 16-4

$ZHOME Alternative 16-4

Example Command Files 16-4

CIIN File 16-5

Establishing a CIIN File 16-6

Modifying a CIIN File 16-6

If a CIIN File Is Not Specified or Enabled in OSM 16-7

Example CIIN Files 16-8

Writing Efficient Startup and Shutdown Command Files 16-9

Command File Syntax 16-9

Avoid Manual Intervention 16-10

Use Parallel Processing 16-10

Investigate Product-Specific Techniques 16-11

How Process Persistence Affects Configuration and Startup 16-11

Tips for Startup Files 16-11