HP T5125 - Compaq Thin Client User manual

Troubleshooting Guide

HP Compaq t5000 Series Thin Client

Document Part Number: 335795-008

June 2006

HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of

Hewlett-Packard Company in the U.S. and other countries.

Compaq, and the Compaq logo are trademarks of Hewlett-Packard Development

Company, L.P. in the U.S. and other countries.

Microsoft, Windows, and Windows NT are U.S. registered trademarks of

Microsoft Corporation.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in

the U.S. and other countries.

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thereof are trademarks of Transmeta Corporation in the U.S.A. and other

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companies.

The information contained herein is subject to change without notice. The only

warranties for HP products and services are set forth in the express limited

warranty statements accompanying such products and services. Nothing herein

should be construed as constituting an additional warranty. HP shall not be liable

for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright.

No part of this document may be photocopied, reproduced, or translated to

another language without the prior written consent of Hewlett-Packard

Company.

ÅWARNING: Text set off in this manner indicates that failure to follow

directions could result in bodily harm or loss of life.

ÄCAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Troubleshooting Guide

HP Compaq t5000 Series Thin Client

Eighth Edition (June 2006)

First Edition (May 2003)

Document Part Number: 335795-008

Troubleshooting Guide www.hp.com iii

Contents

Product Description

Network Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

HP Compaq Thin Client t5000 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Connecting USB Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Locating Additional Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Spare Parts Lists

t5000 Series Spare Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

t5720 Model Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

HP t5000 Series Setup (F10) Utility

Using HP t5000 Series Setup (F10) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Diagnostics and Troubleshooting

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Power-On Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Power-On Diagnostic Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

BIOS Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Boot Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

t5000 Troubleshooting Flow Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Basic Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25

Diskless (No-Flash) Unit Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29

iv www.hp.com Troubleshooting Guide

Contents

Restoring the Flash Image

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Creating an ISO Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Formatting a USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Unpacking the Image and Tools for Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Deploying with PXE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Citrix MetaFrame

Citrix MetaFrame Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

Microsoft Remote Desktop Protocol

Thin Client t5000 Specifications

Adding an Image Restore Tool Using Altiris Deployment Solution

Configuring a PXE Server under Microsoft RIS

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1

Installing Remote Installation Services (RIS PXE Server) . . . . . . . . . . . . . . . . . . C–1

Authorizing Remote Installation Services

(RIS PXE Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2

Configuring Remote Installation Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2

Set User Permissions on the Active Directory Server . . . . . . . . . . . . . . . . . . . . . . C–3

RIS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3

Creating Network Bootable Disk to Map Drives . . . . . . . . . . . . . . . . . . . . . . . . . . C–3

For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4

System BIOS

Restoring a Corrupt BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–1

Updating a BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–2

Troubleshooting Guide www.hp.com v

Contents

Replacing the CMOS Battery

Removing and Replacing the Side Access Panel and Chassis Cover . . . . . . . . . . . . . . E–1

t5000 Series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–1

t5720 Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–3

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–3

Support Information

Index

vi www.hp.com Troubleshooting Guide

Contents

Troubleshooting Guide www.hp.com 1-1

Product Description

The HP Compaq Thin Client t5000 Series are Windows-based

terminals that connect over a network to a server where all processing

and storage occurs. Because of the nature of the products,

troubleshooting is significantly simpler than on a standard PC and

previous thin clients.

The Graphical User Interface (GUI) is English on all thin clients. If

you are using a foreign language keyboard, you will need to set

localized settings to perform the localization between a server-based

application and the device, but interaction with the unit itself remains

in English.

Network Firmware

PXE (Pre-boot Execution Environment) is supported on all HP

Compaq Thin Client t5000 Series products.

PXE allows a client to boot from a server on a network prior to

booting the embedded Operating System (OS) from the local Flash

module. As long as the system is connected to AC power, the

Network Interface Controller (NIC) on a PXE-enabled client remains

powered even when the system is turned off. This allows a network

administrator to remotely wake up the unit and perform various

management tasks, including loading the operating system and other

software onto the device from a server over the network.

1-2 www.hp.com Troubleshooting Guide

Product Description

HP Compaq Thin Client t5000 Series

Front view - t5000 Series Models (left) and t5720 Model (right)

1 Power Button

2 Power LED

3 Flash activity LED

4 USB ports (2)

✎For information on differences between the t5300, t5500, and t5700

series models, refer to the Getting Started with the HP Compaq t5000

Series manual in the Reference Library at

http://h18004.www1.hp.com/products/thinclients/software.html

Troubleshooting Guide www.hp.com 1-3

Product Description

Rear View of the Legacy-Free t5300 Model

ÄCAUTION: The t5000 Series power cord connector is for use only with

the supplied power adaptor. Replace only with the same or equivalent

type as recommended by the manufacturer.

Legacy-Free t5300 Model Connectors

1Ethernet RJ-45 Connector 5Line-out Audio Connector

(Headphone)

2Kensington Lock Connector 6Power Connector

3USB Connectors 7Monitor Connector

4Line-in Audio Connector

(Microphone)

✎The t5300 model does not include a PCI expansion option

connector on the system board.

1-4 www.hp.com Troubleshooting Guide

Product Description

Rear View of the t5500 and t5700 Series Models

ÄCAUTION: The t5000 Series power cord connector is for use only with

the supplied power adaptor. Replace with only the same or equivalent

type as recommended by the manufacturer.

t5500/t5700 Series Model Connectors

1Ethernet RJ-45 Connector 6Line-out Audio Connector

(Headphone)

2Kensington Lock Connector* 7PS/2 Connector**

3Parallel Connector*** 8Power Connector

4USB Connectors (4) 9Monitor Connector

5Line-in Audio Connector

(Microphone)

:Serial Connector***

*When the PCI Expansion module is installed, use the connector

located at the bottom of the unit.

**Not available on all models

***Not available on t5300 series models

✎The t5500 and t5700 series models include a PCI expansion

option connector on the system board.

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