Honeywell H2W2PRV3 User manual

Honeywell |Performance Series

Performance Series IP Cameras

Software Configuration Guide

Recommended Find the latest version of this and other Performance Series IP camera

documents on the Honeywell Video website. Go

to: http://www.honeywellvideo.com/products/cameras/ip/index.html

to find your camera and view/download the latest documentation.

Refer to the Honeywell Open Technology Alliance to learn more about

our open and integrated solutions (go

to: http://www.security.honeywell.com/hota/).

H2W2PRV3

HBW2PR1

HEW2PR2

H2W4PRV3

HBW2PR2

HEW2PRW1

H4W2PRV2

HBW4PR1

HEW4PR2

H4W4PRV2

HBW4PR2

HEW4PR3

H4W4PRV3

HEW2PR1

HEW4PRW3

Revisions

Issue Date Revisions

A 07/2016 New document.

B 09/2016 Added specification and dimension information for MFZ IP cameras

C 11/2016 Edited Manufacturer’s Declaration of Conformance

Cautions and Warnings

WARNING Installation and servicing should be performed only by qualified

and experienced technicians to conform to all local codes and to maintain your

warranty.

WARNING To ensure compliance with electrical safety standards this

product is intended for use with a Listed Power Adapter marked with “Limited

Power Source”, “LPS”, on the unit, output rated 12 V DC, minimum 0.7A, Tma=60°C

or from Power over Ethernet (PoE) provided by Listed Information Technology

Equipment meeting the IEEE 802.3af PoE standard.

The Ethernet connection is not intended to be connected to exposed (outside

plant) networks. Do not connect two power sources to the camera at the same time.

CAUTION Invisible LED radiation (850 nm). Avoid exposure to beam.

Regulatory Statements

FCC Compliance Statement

Information to the User: This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a residential installation. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance

with the instruction manual, may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

•Consult the dealer or an experienced radio/TV technician for help.

iii

Note

Changes or modifications not expressly approved by the party

responsible for compliance could void the user’s authority to operate the

equipment.

Canadian Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.

Manufacturer’s Declaration of Conformance

The equipment supplied with this guide meets the provisions of the following European Union council

directives:

•2014/30/EU for EMC

•2001/95/EC for safety, and

•2011/65/EU for RoHS compliance.

Waste Electrical and Electronic Equipment (WEEE)

Correct Disposal of this Product (applicable in the European Union and other

European countries with separate collection systems).

This product should be disposed of, at the end of its useful life, as per applicable local

laws, regulations, and procedures.

Safety Instructions

Before installing or operating the unit, read and follow all instructions. After installation, retain the

safety and operating instructions for future reference.

HEED WARNINGS - Adhere to all warnings on the unit and in the operating instructions.

INSTALLATION

•Install in accordance with the manufacturer’s instructions.

•Installation and servicing should be performed only by qualified and experienced technicians to

conform to all local codes and to maintain your warranty.

•Any wall or ceiling mounting of the product should follow the manufacturer’s instructions and

use a mounting kit approved or recommended by the manufacturer.

POWER SOURCES - This product should be operated only from the type of power source indicated

on the marking label. If you are not sure of the type of power supplied to your facility, consult your

product dealer or local power company.

MOUNTING SYSTEM - Use only with a mounting system recommended by the manufacturer, or

sold with the product.

ATTACHMENTS/ACCESSORIES - Do not use attachments/accessories not recommended by the

product manufacturer as they may result in the risk of fire, electric shock, or injury to persons.

CLEANING - Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

SERVICING - Do not attempt to service this unit yourself. Refer all servicing to qualified service

personnel.

REPLACEMENT PARTS - When replacement parts are required, be sure the service technician has

used replacement parts specified by the manufacturer or have the same characteristics as the

original part. Unauthorized substitutions may result in fire, electric shock or other hazards. Using

replacement parts or accessories other than the original manufacturers may invalidate the warranty.

Warranty and Service

Subject to the terms and conditions listed on the product warranty, during the warranty period

Honeywell will repair or replace, at its sole option, free of charge, any defective products returned

prepaid.

In the event you have a problem with any Honeywell product, please call Customer Service at

1.800.323.4576 for assistance or to request a Return Merchandise Authorization (RMA) number.

Be sure to have the model number, serial number, and the nature of the problem available for the

technical service representative.

Prior authorization must be obtained for all returns, exchanges, or credits. Items shipped to Honeywell

without a clearly identified Return Merchandise Authorization (RMA) number may be refused

Table of Contents

1Introduction .......................................................................................................................................................1

Overview ................................................................................................................................................................................ 1

Key Features........................................................................................................................................................................ 1

Camera Dimensions ........................................................................................................................................................ 2

HEW2PR1/HEW4PR3/HEW2PRW1/HEW4PRW3 Ball Cameras.................................................... 2

H2W2PRV3/H2W4PRV3 Micro Dome Cameras....................................................................................... 3

HBW2PR1/HBW4PR1 Bullet Camera............................................................................................................ 4

H4W4PRV3 Mini Dome Camera ....................................................................................................................... 4

H4W2PRV2/H4W4PRV2 Mini Dome Camera............................................................................................ 5

HEW2PR2/HEW4PR2 Ball Camera ................................................................................................................ 5

HBW2PR2/ HBW4PR2 Bullet Camera........................................................................................................... 6

2Getting Started..................................................................................................................................................7

Installing the ConfigTool IP Utility............................................................................................................................ 7

Discovering Your Device on the Network .............................................................................................................. 7

Assigning a New IP Address to Your Device......................................................................................................... 7

Upgrading Your Device’s Firmware.......................................................................................................................... 9

To upgrade a single device: ................................................................................................................................. 9

To upgrade multiple devices simultaneously ............................................................................................. 9

Opening a Web Client...................................................................................................................................................10

3Logging In and Viewing Live Video......................................................................................................... 11

Logging In to the Camera via the Web Client ...................................................................................................11

Before You Begin ....................................................................................................................................................11

Logging In to the Camera...................................................................................................................................11

Installing the Browser Plug-In..........................................................................................................................12

Using the Live View Interface....................................................................................................................................13

Video Encoder Settings .......................................................................................................................................13

System Menus .........................................................................................................................................................14

Live View Controls ..................................................................................................................................................14

Live View Window Configuration.....................................................................................................................15

4Playing Back Video ....................................................................................................................................... 16

Introduction.......................................................................................................................................................................16

Overview of the Playback Interface................................................................................................................17

Playing Back Recorded Video ...................................................................................................................................17

Playback Controls ..................................................................................................................................................17

Playing a Recorded File from the Calendar ...............................................................................................18

Searching for a File by Recording Type........................................................................................................19

Timeline Configuration ........................................................................................................................................19

Using the Playback Assistant....................................................................................................................................20

Zooming In and Out ..............................................................................................................................................20

Taking a Snapshot .................................................................................................................................................20

Creating a Video Clip.....................................................................................................................................................20

Viewing Snapshots.........................................................................................................................................................21

5Configuring Camera Settings ................................................................................................................... 22

Configuring Camera Settings ...................................................................................................................................22

Conditions..................................................................................................................................................................22

Profile Management .............................................................................................................................................25

Zoom and Focus .....................................................................................................................................................26

Video Configuration ..............................................................................................................................................27

Snapshot.....................................................................................................................................................................28

Video Overlay ............................................................................................................................................................29

ROI .................................................................................................................................................................................30

Path ...............................................................................................................................................................................30

Configuring Network Settings ..................................................................................................................................31

TCP/IP..........................................................................................................................................................................31

P2P ................................................................................................................................................................................32

Connection ................................................................................................................................................................33

ONVIF ...........................................................................................................................................................................34

PPPoE ..........................................................................................................................................................................34

DDNS............................................................................................................................................................................35

IP Filter.........................................................................................................................................................................36

SMTP (Email)............................................................................................................................................................37

UPnP.............................................................................................................................................................................38

SNMP ...........................................................................................................................................................................39

Bonjour ........................................................................................................................................................................40

Multicast.....................................................................................................................................................................40

IEEE802.1X ...............................................................................................................................................................41

QoS ................................................................................................................................................................................42

Certificate...................................................................................................................................................................42

Configuring Storage Settings ...................................................................................................................................43

Recording Schedule and Snapshot Schedule..........................................................................................43

Destination ................................................................................................................................................................44

Record Control.........................................................................................................................................................46

Configuring System Settings ....................................................................................................................................47

General System Setup..........................................................................................................................................47

Account Setup..........................................................................................................................................................48

Restoring Default Settings.................................................................................................................................51

Import/Export...........................................................................................................................................................52

Automatic Maintenance......................................................................................................................................52

Upgrade.......................................................................................................................................................................53

Viewing System Information......................................................................................................................................53

Version .........................................................................................................................................................................53

Log.................................................................................................................................................................................54

Online User ................................................................................................................................................................54

6Configuring Events and Alarms ............................................................................................................... 55

Configuring Events ........................................................................................................................................................55

Configuring Motion Detection Settings ......................................................................................................55

Configuring Camera Tampering Settings ..................................................................................................57

Configuring System Events Settings ............................................................................................................58

Configuring Alarms........................................................................................................................................................61

7Troubleshooting ............................................................................................................................................ 63

Embedded NVR Integration Capacity Matrix ....................................................................................................65

8Camera Specifications................................................................................................................................. 66

HEW2PR1/HEW2PRW1/HEW4PR3/HEW4PRW3 Ball Cameras..........................................................66

HBW2PR1/HBW4PR1 Bullet Cameras................................................................................................................68

H2W2PRV3/H2W4PRV3 Micro Dome Cameras.............................................................................................70

H4W4PRV3 Mini Dome Camera..............................................................................................................................72

H4W2PRV2/H4W4PRV2 Mini Dome Cameras................................................................................................74

HEW2PR2/HEW4PR2 Ball Cameras ....................................................................................................................76

HBW2PR2/HBW4PR2 Bullet Cameras................................................................................................................78

List of Symbols.................................................................................................................................................................80

vii

Figures

Figure 1-1 HEW2PR1/HEW4PR3/HEW2PRW1/HEW4PRW3 Dimensions..................................... 2

Figure 1-2 HEW2PR1/HEW4PR3/HEW2PRW1/HEW4PRW3 Components................................... 3

Figure 1-3 H2W2PRV3/H2W4PRV3 Dimensions.......................................................................................... 3

Figure 1-4 H2W2PRV3/H2W4PRV3 Components........................................................................................ 3

Figure 1-5 HBW2PR1/HBW4PR1 Dimensions ............................................................................................... 4

Figure 1-6 HBW2PR1/HBW4PR1 Components............................................................................................. 4

Figure 1-7 H4W4PRV3 Dimensions...................................................................................................................... 4

Figure 1-8 H4W4PRV3 Components ................................................................................................................... 4

Figure 1-9 H4W2PRV2/H4W4PRV2 Dimensions.......................................................................................... 5

Figure 1-10 H4W2PRV2/H4W4PRV2 Components..................................................................................... 5

Figure 1-11 HEW2PR2/HEW4PR2 Dimensions ............................................................................................ 5

Figure 1-12 HEW2PR2/HEW4PR2 Components .......................................................................................... 5

Figure 1-13 HBW2PR2/HBW4PR2 Dimensions ............................................................................................ 6

Figure 1-14 HBW2PR2/HBW4PR2 Components.......................................................................................... 6

Figure 2-1 Log In to a Device.................................................................................................................................... 8

Figure 2-2 Network Settings ..................................................................................................................................... 8

Figure 2-3 Upgrade Screen ....................................................................................................................................... 9

Figure 2-4 Select Batch Mode ................................................................................................................................. 9

Figure 2-5 Batch Mode Screen..............................................................................................................................10

Figure 2-6 Batch Upgrade Dialog Box ...............................................................................................................10

Figure 3-1 Login Window .........................................................................................................................................11

Figure 3-2 First-time Login Message.................................................................................................................12

Figure 3-3 File Download Security Warning Message for the Plug-in ...............................................12

Figure 3-4 Internet Explorer - Security Warning ...........................................................................................12

Figure 3-5 Live View Interface................................................................................................................................13

Figure 3-6 Video Encoder Settings......................................................................................................................13

Figure 3-7 System Menu ..........................................................................................................................................14

Figure 3-8 Live View Window Controls...............................................................................................................14

Figure 3-9 Live View Window Configuration Toolbar..................................................................................15

Figure 4-1 Playback Interface ................................................................................................................................17

Figure 4-2 Playback Controls .................................................................................................................................17

Figure 4-3 Playback Calendar................................................................................................................................18

Figure 4-4 Recording Timeline ..............................................................................................................................19

Figure 4-5 Playback File Details............................................................................................................................19

Figure 4-6 Recording Type Filter in Playback.................................................................................................19

Figure 4-7 Playback Timeline Configuration ..................................................................................................19

Figure 4-8 Clip Function Controls........................................................................................................................20

Figure 4-9 Snapshot Playback Control Interface .........................................................................................21

Figure 4-10 List of Snapshots ...............................................................................................................................21

Figure 5-1 Camera Setup Window .......................................................................................................................22

Figure 5-2 Profile Management Tab...................................................................................................................25

Figure 5-3 Motorized Zoom and Focus .............................................................................................................26

Figure 5-4 Video Bit Stream Configuration Window ...................................................................................27

Figure 5-5 Snapshot Configuration Interface .................................................................................................28

Figure 5-6 Video Overlay Configuration Interface........................................................................................29

Figure 5-7 ROI Interface............................................................................................................................................30

Figure 5-8 Storage Path Interface........................................................................................................................30

Figure 5-9 TCP/IP Interface....................................................................................................................................31

viii

Figure 5-10 P2P Configuration Interface.........................................................................................................32

Figure 5-11 Connection Configuration Interface.........................................................................................33

Figure 5-12 PPPoE Configuration Interface...................................................................................................34

Figure 5-13 DDNS Configuration Interface ....................................................................................................35

Figure 5-14 Using Honeywell DDNS to Configure DDNS ........................................................................35

Figure 5-15 IP Filter Configuration Interface .................................................................................................36

Figure 5-16 SMTP Configuration Interface.....................................................................................................37

Figure 5-17 UPnP Configuration Interface .....................................................................................................38

Figure 5-18 SNMP Configuration Interface....................................................................................................39

Figure 5-19 Bonjour Configuration Interface.................................................................................................40

Figure 5-20 Multicast Configuration Interface .............................................................................................40

Figure 5-21 802.1X Configuration Interface ..................................................................................................41

Figure 5-22 QoS Configuration Interface.........................................................................................................42

Figure 5-23 Certificate Configuration Interface ...........................................................................................42

Figure 5-24 Recording Schedule Configuration Interface.......................................................................43

Figure 5-25 Holiday Schedule ...............................................................................................................................44

Figure 5-26 Path Configuration Interface........................................................................................................44

Figure 5-27 Local Storage Configuration Interface ....................................................................................45

Figure 5-28 FTP Configuration Interface .........................................................................................................45

Figure 5-29 NAS Configuration Interface ........................................................................................................46

Figure 5-30 Record Control Configuration Interface..................................................................................46

Figure 5-31 General System Configuration Interface ................................................................................47

Figure 5-32 Date and Time Configuration Interface...................................................................................48

Figure 5-33 Username Configuration Interface............................................................................................49

Figure 5-34 Add User Configuration Interface ..............................................................................................49

Figure 5-35 Modifying User Interface ................................................................................................................50

Figure 5-36 Group Configuration Interface ....................................................................................................50

Figure 5-37 Add Group Interface..........................................................................................................................51

Figure 5-38 Modify Group Interface ...................................................................................................................51

Figure 5-39 Default Interface.................................................................................................................................51

Figure 5-40 Import/Export Configuration Interface ...................................................................................52

Figure 5-41 Auto Maintain Configuration Interface ...................................................................................52

Figure 5-42 Upgrade Interface..............................................................................................................................53

Figure 5-43 Version Interface.................................................................................................................................53

Figure 5-44 Log Interface ........................................................................................................................................54

Figure 5-45 Online User Interface .......................................................................................................................54

Figure 6-1 Video Detection Configuration Interface...................................................................................55

Figure 6-2 Configuring the Working Period ....................................................................................................56

Figure 6-3 Configuring the Motion Detection Area.....................................................................................56

Figure 6-4 Tampering Configuration Interface .............................................................................................57

Figure 6-5 Tampering Working Period Configuration Interface............................................................58

Figure 6-6 No SD Card Warning Configuration Interface ........................................................................59

Figure 6-7 SD Card Error Warning Configuration Interface ....................................................................59

Figure 6-8 Capacity Warning Configuration Interface...............................................................................59

Figure 6-9 Disconnection Configuration Interface .....................................................................................60

Figure 6-10 IP Conflict Configuration Interface ...........................................................................................60

Figure 6-11 Illegal Access Configuration Interface.....................................................................................61

Figure 6-12 Alarm Configuration Interface .....................................................................................................61

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