Ecotricity Smart meter User manual
Smart meter
Instructions
Pay As You Go
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What is a Smart meter?
Smart meters are energy meters for the 21st century. They can help you keep better track of
the energy you use and give you all the information you need to reduce your energy usage
and save money on your bills.
With Smart meters, you can top up from your sofa, manage your energy use better, pay your
bills more easily, and you won’t have to give us a meter reading again either.
You also get an In-Home Display (IHD), which lets you do lots of useful things like see how
much energy you have used, check your balance, and set top up alerts.
Your PAYG Smart meter guide
This guide will tell you all you need to know about how to use your Smart meter and your In-
Home Display.
The rst section takes you through the simple ways you can top up. The second section
focuses on your In-Home Display. This is the bit of kit that lets you do all the smart stu like
check you balance and set top up alerts. Finally, the third section outlines some of the useful
things to know about the actual Smart meter itself – including how to top it up manually if
anything goes wrong.
Topping up your Smart meter
The rst time you top up, you’ll need your customer account number and your supply
address. If you had credit or debt remaining on your old PAYG meter, then we will arrange to
have the balance transferred within 48 hours of your installation. It is best that you run down
any credit you have in the lead up to your installation.
With a Smart meter, you no longer have to travel to the shop to top up your meter. You can
do it all from the comfort of your own home.
There are three main ways you can top up:
• Through our PAYG app which you can download using our website
www.ecotricity.co.uk/smartpayg. Our app is also available
on the App Store or Google Play Store.
• Through the Ecotricity website smartpayg.ecotricity.co.uk
• Or call Ecotricity’s 24 hour automated payment line on 0345 812 4444
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How to use your IHD
When you look at your IHD for the rst time, the screen might be blank. Don’t worry, it’s just sleeping to save you energy! To wake it up,
touch the on/o button on the left-hand side. It’ll light up and show the main menu and all the things you can do.
ON/OFF switch
Electricity
Look at your balance
and how much electricity
you’ve used today
Read important alerts
See how much energy you’ve used
in the last week, month or year
If you have a PAYG account you can
activate your emergency credit, view
your past top ups and top up manually.
Change your daily
targets, screen
brightness and sound
Look at your balance and how
much energy you’ve used today
Look at your balance
and how much gas
you’ve used today
Messages
History Tari Account
Settings
Gas
Message alert
Date
Signal Time Dual
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How do I add
credit manually?
If your Smart meter hasn’t topped up automatically, it might be because your home
communication network is temporarily down. We’ll have sent you an email receipt of the
transaction with a 20 digit Transaction Reference Number (TRN) and you can use this to add
credit manually on your IHD.
Press the ‘Account’ button and then choose which fuel type you want to top up. Type your
TRN on the keypad and, when you’re done, press ‘Enter’ and your IHD will tell you when the
code has worked.
Select ‘Account’
Choose the fuel type you
wish to top up Enter 20 digit code
If your IHD is not communicating with your Smart meter you’ll need to add credit manually. See page 11.
> >
How to activate
emergency credit
When your credit is low, your IHD will make a noise and a red light will come on. You can use
£5 of emergency credit for each fuel, but you’ll have to pay this back when you next top up.
Press ‘E-Credit’ to use your emergency credit. Once it’s active you’ll see the balance count
down from £5 to zero and you’ll get one more alert before your credit hits zero to give you
another chance to top up.
If you ignore the alerts and your credit runs out your supply will cut o. Before you can reconnect you’ll need to
top up (including the emergency credit you’ve just used).
Low credit warning
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Restore supply warning Restore supply conrmation
If you’ve been cut off
You cannot reconnect until you’ve added credit.
Before you do anything, make sure you switch o all of your appliances – otherwise they
could get damaged. Make sure your oven and gas re are turned o too.
Reconnecting your gas Smart meter
Reconnecting your gas supply cannot be done using your IHD. For instructions on how to
reconnect your gas Smart meter, please go to page 13.
Reconnecting your electricity Smart meter
Reconnecting your electricity supply is simple. If you have been cut o, your IHD should be
displaying ‘RESTORE SUPPLY’. Simply press ‘Conrm’, then press ‘Restore’ and your supply
will come back on.
Useful buttons on your IHD
The ‘Dual’ button
The ‘Dual’ button allows you to compare each fuel type and how much energy you’ve used
that day. You can compare your daily usage in units (kWh), cost (£) and carbon emissions
(CO2). On top of that you can also see your balance for each fuel type
Homescreen
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Summary of Electricity or Gas
Press ‘Dual Fuel’ to switch between electricity or gas to see more information about that fuel.
For example, you can see a list of your most recent payments/credits.
>
Electricity and gas balance
Dual fuel summary Electricity balance
Electricity and gas daily usage CO2
Electricity and gas daily usage kWh
Electricity and gas daily usage £/h
You can compare what you’re using today to what you used yesterday.
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Your messages
Your inbox receives messages like an email account – just press the envelope symbol to see
your messages (unread messages will be in bold). Then press the ‘View’ button to open them.
Important alerts, like price changes, will pop up and stay on the screen until you select ‘OK’.
Your Smart meter history
Your IHD holds really useful information about your energy consumption over the last 12
months. It lets you view your consumption by day, week, month or full year. Press ‘History’
and you can scroll through your usage, choose between kWh, CO2and £/h for either
electricity or gas.
>
Message listHomescreen
Homescreen History
Your In-Home Display cannot send messages.
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Credit Alert
With the Credit Alert function you can adjust when the IHD alerts you that your credit is low. It
will automatically be set to £2 and you can change it to make sure you’re reminded to top up
your Smart meter before you run out.
Settings homescreen Choose a low credit alert
Changing the Settings on your IHD
You’re able to set energy targets and credit alerts as well as adjust the sound and display
settings.
What can I do with the Tari button?
You can look at info about your energy plan, your unit rates and standing charge. Your
electricity and gas are displayed separately so just pick each one in turn to view a screen.
Then use the arrows on the right to scroll through all the information.
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Setting a daily target
You can set a daily target for energy use in kWh, CO2emissions or cost in pounds. Press the
target icon and you’ll be able to choose the maximum you’d like to use each day. Throughout
the day, a green light will show on the IHD if you’re on track to stay under your target. If you’re
using more than your target, the light will change from green to amber to red.
Settings homescreen
Set a new daily target
Choose a daily target to change
Conrm daily target
How to check your debt balance and repayment
To check this information you simply need to press the Account button, then Debt. This will
show how much debt is outstanding and what rate per day this is being collected at.
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How to use your Smart meter
The following instructions apply to both electricity and gas Smart meters.
This envelope
means you have
a new message
See if your energy
supply is on or o
Shows that the communication
network between your IHD and
Smart meters is working
If you have a Feed-In Tari
these symbols indicate
whether you’re importing
or exporting This tells you which energy
is being displayed - M3for
gas and kWh for electricity
This will show you gures, such as
your energy usage - or a message
MessagesSupply Home Area Network (HAN)
Feed-In Tari
Fuel type
Display
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