Dell Dimension 4700 Series User manual

www.dell.com | support.dell.com

Dell™ Dimension™ 4700 Series

*On computers with a floppy drive.

CD or DVD drive

activity light

CD or DVD eject button

floppy drive light*

floppy drive eject button*

hard-drive activity light

power button

power light

USB 2.0 connectors (2)

Service Tag

headphones

PCI card (2), PCI Express x1 card (1),

PCI Express x16 card (1) slots

keyboard connector

USB 2.0 connectors (6)

microphone connector

line-out connector

serial connector

voltage selection switch

power connector

center/LFE connector

integrated VGA video connector mouse connector

line-in connector

parallel connector

network adapter connector

diagnostic lights (4)

VGA video connector*

cover latch

surround connector

optional sound card connector*

TV-OUT connector*

DVI video connector*

*Not present on

all computers.

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the

Dell Dimension Help

file. To access the help file, see

page 9.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

Windows

operating systems are not applicable.

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault,

PowerApp, DellNet, PowerConnect, and Axim are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation;

Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DMC

July 2004 P/N Y6949 Rev. A00

Contents 3

Contents

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1 Setting Up and Using Your Computer

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting a USB Printer . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting a Parallel Printer . . . . . . . . . . . . . . . . . . . . . 12

Connecting Two Monitors . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting Two Monitors With VGA Connectors . . . . . . . . . . . . 13

Connecting One Monitor With a VGA connector and One

Monitor With a DVI Connector:. . . . . . . . . . . . . . . . . . . . . 14

Connecting a Television . . . . . . . . . . . . . . . . . . . . . . . . 14

Changing the Display Settings . . . . . . . . . . . . . . . . . . . . . 15

Setting Up a Home and Office Network . . . . . . . . . . . . . . . . . . . 15

Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . 15

Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting Up Your Internet Connection . . . . . . . . . . . . . . . . . . 16

Copying CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . 17

How to Copy a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . 18

Using Blank CD-Rs and CD-RWs . . . . . . . . . . . . . . . . . . . . 18

Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Hyper-Threading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2 Solving Problems

Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4Contents

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 22

Hard drive problems. . . . . . . . . . . . . . . . . . . . . . . . . . 23

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . 23

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

IEEE 1394 Device Problems. . . . . . . . . . . . . . . . . . . . . . . . . 25

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . 26

The computer does not start up . . . . . . . . . . . . . . . . . . . . 26

The computer stops responding . . . . . . . . . . . . . . . . . . . . 26

A program stops responding . . . . . . . . . . . . . . . . . . . . . . 27

A program crashes repeatedly. . . . . . . . . . . . . . . . . . . . . 27

A program is designed for an earlier Windows operating system. . . . . 27

A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . 27

Other software problems . . . . . . . . . . . . . . . . . . . . . . . 28

Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Mouse Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . 33

No sound from speakers. . . . . . . . . . . . . . . . . . . . . . . . 33

No sound from headphones . . . . . . . . . . . . . . . . . . . . . . 34

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . 34

If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . 34

If the screen is difficult to read. . . . . . . . . . . . . . . . . . . . . 35

3 Advanced Troubleshooting

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . 41

Contents 5

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Identifying Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . 43

Using Microsoft Windows XP System Restore . . . . . . . . . . . . . 43

Using Dell PC Restore by Symantec . . . . . . . . . . . . . . . . . . 45

Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . 46

4 Removing and Installing Parts

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . 47

Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . 47

Before Working Inside Your Computer . . . . . . . . . . . . . . . . . 48

Front and Back View of the Computer. . . . . . . . . . . . . . . . . . . . 49

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Removing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . 54

Inside View of Your Computer . . . . . . . . . . . . . . . . . . . . . . . 55

System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . 56

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

DDR Memory Overview . . . . . . . . . . . . . . . . . . . . . . . . 57

Addressing Memory With 4-GB Configurations . . . . . . . . . . . . . 58

Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Removing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

PCI Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

PCI Express Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Removing the Front Panel . . . . . . . . . . . . . . . . . . . . . . . 70

Removing the Front-Panel Insert . . . . . . . . . . . . . . . . . . . . 71

Reattaching the Front Panel . . . . . . . . . . . . . . . . . . . . . . 72

6Contents

Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

General Installation Guidelines. . . . . . . . . . . . . . . . . . . . . 73

Connecting Drive Cables . . . . . . . . . . . . . . . . . . . . . . . 73

Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . 75

Installing a Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . 77

Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . . . . 78

Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Removing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . 81

Installing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . 82

CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Removing a CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . 84

Installing a CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . 85

Adding a Second CD or DVD Drive . . . . . . . . . . . . . . . . . . . 85

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . 89

A Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Entering System Setup. . . . . . . . . . . . . . . . . . . . . . . . . 96

System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . 97

Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . . . . 101

Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . 102

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . 103

Definition of "Dell-Installed" Software and Peripherals . . . . . . . . 103

Definition of "Third-Party" Software and Peripherals . . . . . . . . . 103

Contents 7

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . 103

Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

FCC Identification Information . . . . . . . . . . . . . . . . . . . . 105

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

8Contents

Finding Information 9

Finding Information

What Are You Looking For? Find it Here

• How to access tutorials and other how to information

• How to get a copy of my invoice

• How to extend my warranty

• How to access Dell Support on my Microsoft

Windows

desktop (U.S. only)

• Additional documentation, tools, troubleshooting

information, and links to online support resources

Dell Solution Center

On your Windows desktop

• Warranty information

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Dell™ Product Information Guide

• How to set up my computer

Setup Diagram

• Tips on using Microsoft

Windows

• How to play CDs and DVDs

• How to use standby mode and hibernate mode

• How to change my display resolution

• How to clean my computer

The Dell Dimension Help file

Click the

Start

button and click

Help and Support

Click

User and system guides

and click

User’s guides

Click

Dell Dimension Help

10 Finding Information

www.dell.com | support.dell.com

• Service Tag and Express Service Code

• Microsoft Windows License Label

Service Tag and Microsoft Windows License

These labels are located on your computer.

• Use the Service Tag to

identify your computer

when you use

support.dell.com

contact technical

support.

• Enter the Express Service Code to direct your call when

contacting technical support. The Express Service Code

is not available in all countries.

• Latest drivers for my computer

• Answers to technical service and support questions

• Online discussions with other users and technical

support

• Documentation for my computer

Dell Support Website — support.dell.com

NOTE: Select your region to view the appropriate support

site.

The Dell Support website provides several online tools,

including:

• Solutions — Troubleshooting hints and tips, articles

from technicians, and online courses

• Community — Online discussion with other Dell

customers

• Upgrades — Upgrade information for components, such

as memory, the hard drive, and the operating system

• Customer Care — Contact information, order status,

warranty, and repair information

• Downloads — Drivers, patches, and software updates

• Reference — Computer documentation, product

specifications, and white papers

• How to use Windows XP

• Documentation for my computer

• Documentation for devices (such as a modem)

Windows Help and Support Center

Click the

Start

button and click

Help and Support

Type a word or phrase that describes your problem and

click the arrow icon.

Click the topic that describes your problem.

Follow the instructions on the screen.

What Are You Looking For? Find it Here

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