Sony Vaio Series User manual

Important

Be sure to create recovery discs immediately after your

computer is ready for use because there are no recovery discs

provided with the computer. For instructions on how to create

the recovery discs, see “Creating your own recovery discs

(Recovery Media Kit)” on page 15.

Introduction to this guide..............................................................5

Troubleshooting

Troubleshooting ........................................................................... 8

What should I do if my computer does not start?......................................... 8

What should I do if the green power indicator light turns on

but my screen remains blank?............................................................. 9

What should I do if my computer or software stops responding? ................ 9

Why doesn't my computer enter Standby or Hibernate mode? ................. 10

What should I do if the charge indicator light is blinking fast

and my computer does not start? ......................................................10

What should I do if a message appears notifying of either

incompatibility or the improper installation of the battery pack

and my computer then enters Hibernate mode? ............................... 10

What should I do if my computer does not accept my password

and returns a message, Enter Onetime Password?.......................... 11

What should I do if I cannot remember the power-on password?.............. 11

Contents

Recovering your VAIO system

Before using your computer ...................................................... 14

What to do first ..................................................................................................14

Creating your own recovery discs (Recovery Media Kit)...................................15

To create recovery discs ............................................................................16

Finding out what to do in case of computer malfunctions.......... 17

If your computer does not work properly...........................................................17

Recovering your VAIO system .................................................. 18

Before starting the recovery process.................................................................18

Recovering your VAIO system when you can start Windows ...........................20

To restore the C drive ................................................................................20

Recovering your VAIO system when you cannot start Windows ......................21

To recover your computer system from recovery partition.........................21

To recover your computer system using recovery discs ............................21

Changing the partition sizes ...................................................... 22

About hard disk partitioning...............................................................................22

Creating a hard disk partition ............................................................................22

To create a partition ...................................................................................22

Deleting the recovery partition...........................................................................23

Introduction to this guide

This guide covers the following important areas:

Troubleshooting

This section contains solutions to problems other than those you encounter

during normal operation. See “Troubleshooting” on page 8.

For problems that are not described in this section, see the Troubleshooting

section on the on-screen Hardware Guide.

You can find more troubleshooting topics on the Sony online support web site

at:

❑http://www.sony-asia.com/support/vaio/ (English)

❑http://scs.sony.co.kr/ (Korean)

❑http://service.sony.com.tw/ (Traditional Chinese)

❑http://service.sony.com.cn/vaio/ (Simplified Chinese)

Before contacting VAIO Helpdesk by telephone, try to solve the problem by

reading the supplied documentation and visiting other Sony web sites.

You can receive follow-up services from Sony Service Centers. For more information,

call one of the service contacts listed on the Warranty Card.

The Warranty Card may be supplied with your computer or publicized on the VAIO

online web site, depending on your country or region.

You can also search for more information by using Help and Support

Center. Help and Support Center is a comprehensive resource for practical

advice, tutorials, and demonstrations to help you learn to use your computer.

Use the Search feature, Index, or table of contents to view all Windows Help

resources, including those that are on the Internet.

To access Help and Support Center, click Start and Help and Support, or

press and hold the Microsoft Windows key and press the F1 key.

Recovering your VAIO system

An important part of using your computer is being able to perform a recovery

of the system and applications. This section explains everything you need to

know about recovering your system. It is very important that you read this

section before using your computer, and always before attempting to make

a recovery of any kind. See “Before using your computer” on page 14.

Depending on the model you purchased, your computer may be equipped with solid

state drives instead of hard disk drives. However, all built-in storage devices are

referred to as a hard disk in this booklet.

Troubleshooting

What should I do if my computer does not start?

❑Make sure your computer is securely plugged into a power source and

turned on and the power indicator light is lit.

❑Make sure the battery pack* is installed properly and charged.

❑Disconnect all connected USB devices (if any), and then restart your

computer.

❑Remove any extra memory modules you may have installed since

purchase, and then restart your computer.

❑If your computer is plugged into a power strip or an uninterruptible power

supply (UPS), make sure the power strip or UPS is plugged into a power

source and turned on.

❑If you are using an external display, make sure it is plugged into a power

source and turned on. Make sure the brightness and contrast controls

are adjusted correctly. See the manual that came with your display for

more information.

❑Unplug the power cord or the AC adapter, and remove the battery pack*.

Wait three to five minutes. Reinstall the battery pack, plug the power cord

or the AC adapter, and then press the power button or slide the power

switch to turn on your computer.

❑Condensation may cause your computer to malfunction. If this occurs, do

not use the computer for at least one hour.

❑Check that you are using the supplied Sony power cord or AC adapter.

For your safety, use only the genuine Sony rechargeable battery pack*

and power cord or AC adapter, which are supplied by Sony for your VAIO

computer.

* Applicable to notebook computers only.

Troubleshooting

What should I do if the green power indicator light turns

on but my screen remains blank?

❑Press the Alt+F4 keys several times to close the application window. An

application error may have occurred.

❑If the Alt+F4 keys do not work, click Start, Turn Off Computer, and then

Restart.

❑Press and hold the power button or slide and hold the power switch for

more than four seconds to shut down your computer. Unplug the power

cord or the AC adapter, and leave the computer for about five minutes.

Then, plug the power cord or the AC adapter, and turn on the computer

again.

Turning off your computer with the power button/switch may cause loss of unsaved

data.

What should I do if my computer or software stops

responding?

❑If your computer stops responding while a software application is

running, press the Alt+F4 keys to close the application window.

❑If the Alt+F4 keys do not work, click Start, Turn Off Computer, and then

Turn Off.

❑If your computer does not turn off, press the Ctrl+Alt+Delete keys and

select Turn Off from the Shut Down menu.

❑If your computer still does not turn off, press and hold the power button

or slide and hold the power switch until the computer turns off.

Turning off your computer with the Ctrl+Alt+Delete keys or the power button/switch

may cause loss of unsaved data.

❑Unplug the power cord or the AC adapter, and remove the battery pack*.

Wait three to five minutes. Reinstall the battery pack, plug the power cord

or the AC adapter, and then press the power button or slide the power

switch to turn on your computer.

❑Try reinstalling the software.

❑Contact the software publisher or designated provider for technical

support.

* Applicable to notebook computers only.

Why doesn't my computer enter Standby or Hibernate

mode?

Your computer may become unstable if the operating mode is changed

before the computer completely enters Standby or Hibernate mode.

To restore your computer to Normal mode

1Close all open programs.

2Click Start, Turn Off Computer, and then Restart.

3If your computer does not restart, press the Ctrl+Alt+Delete keys

and select Restart from the Shut Down menu.

4If this procedure does not work, press and hold the power button or

slide and hold the power switch until the computer turns off.

Turning off your computer with the Ctrl+Alt+Delete keys or the power button/switch

may cause loss of unsaved data.

What should I do if the charge indicator light is blinking

fast and my computer does not start?

❑This problem could be due to the battery pack not being installed

properly. To resolve this problem, turn off your computer and remove the

battery pack. Then reinstall the battery pack to the computer again. For

details, see the on-screen Hardware Guide.

❑If the problem persists after performing the above, it means the installed

battery pack is not compatible. Remove the battery pack and contact

VAIO Helpdesk.

What should I do if a message appears notifying of

either incompatibility or the improper installation of the

battery pack and my computer then enters Hibernate

mode?

❑This problem could be due to the battery pack not being installed

properly. To resolve this problem, turn off your computer and remove the

battery pack. Then reinstall the battery pack to the computer again. For

details, see the on-screen Hardware Guide.

❑If the problem persists after performing the above, it means the installed

battery pack is not compatible. Remove the battery pack and contact

VAIO Helpdesk.

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