Comdial Impact 8012S Series User manual

iPrimo Speakerphone

Station User’s Guide

iPrimo Speakerphone Station User’s Guide

October, 02 Comdial i

This User’s Guide is for the following proprietary

common equipment:

FX Digital Communication Systems

This user’s guide applies to the following telephone model:

• 8900-IP-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as

other Comdial publications.

NOTE: This equipment has been tested and found to comply

with the limits for a Class B digital device, pursuant to Part 15

of the FCC Rules. These limits are designed to provide rea-

sonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate

radio frequency energy and, if not installed in accordance with

the instructions, may cause harmful interference to radio com-

munications.

However, there is no guarantee that interference will not occur

in a particular installation. If this equipment does cause inter-

ference to radio or television reception, which can be deter-

mined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of

the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and

receiver

• Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician

for help.

ii Comdial October, 02

ABOUT THIS BOOK

This user’s guide serves as both an introduction for new IP speaker-

phone users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjust-

ments necessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features

available to you from this speakerphone:

2 Answering Calls

3 Making Calls

4 Advanced Call Handling

5 Non-Verbal Messaging

6 Programming

7 Other Advanced Features

Following the advanced feature descriptions are two reference tables,

a glossary that defines many general phrases and abbreviations which

may not be familiar to users, tips on speakerphone use for the new

users, and system feature sets available for various system configura-

tions.

iPrimo Speakerphone Station User’s Guide

October, 02 Comdial iii

Appendix A Quick Reference guide

Appendix B Display Abbreviations

Appendix C Glossary

Appendix D Speakerphone Characteristics

Appendix E Feature Networking Support

Finally, at the end of the publication, an index provides a detailed ref-

erence to the feature locations.

Index

System to System Network

The system that your IP speakerphone works into can be either a local

stand-alone system or part of a system-to-system network. System-

to-system networking connects several systems together in an

arrangement that allows unified communications throughout the

network. Depending upon the networked system to which your IP

speakerphone contacts (either the host system or one of the node

systems) feature set capability differs. For a complete list of features

and their properties see Appendix E, Feature Networking Support.

Contact your installer to determine whether your system connection

is to a hub or a node system.

Note: Throughout this book, al references to fixed buttons (keypad, DSS/

BLF, SPEAKER, HOLD, etc....) are printed in upper case, italic type; for

example, PRESS INTERCOM.”

Al references to interactive buttons (which are used to make selections on the

speakerphone display) are printed in upper case, bold italic type; for example

“SELECT OPTIONS.”

Also, to eliminate confusion, the text of this guide instructs users to

“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons

as in the examples above. Instructions to “DIAL” refer to numbers or sym-

bols on the keypad.

iv Comdial October, 02

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Jun ‘02 Comdial v

iPrimo Speakerphone Station User’s Guide

TABLE OF CONTENTS

1. GETTING STARTED .........................................................1

1.1 Setting Up Your Speakerphone...........................................2

1.2 Positioning Your Speakerphone..........................................2

1.3 Using Your Speakerphone ..................................................4

1.4 Setting Display Contrast.....................................................4

1.5 Setting a Personal Ringing Tone.........................................5

1.6 Setting Volume Levels........................................................6

1.7 Answering and Making Calls .............................................7

1.8 Understanding the Basic Functions ....................................8

1.9 Your Speakerphone’s Buttons.............................................9

1.10 Your Speakerphone’s Display Lights...............................12

1.11 Understanding The Large Screen Display .......................14

2. ANSWERING CALLS ......................................................15

2.1 Answering Outside Calls ..................................................15

2.1.1 Using Call Handling Buttons....................................16

2.2 Answering Intercom Calls ................................................17

2.3 Answering Night-Transferred Calls..................................18

2.4 Holding Calls ....................................................................18

2.4.1 Handling Hold Recalls..............................................20

2.4.2 Using Directed Call Hold .........................................21

2.4.3 Specific Held Calls ..................................................22

2.5 Call Pickup........................................................................23

2.5.1 Group Call Pickup ....................................................23

Contents

vi Comdial Jun ‘02

2.5.2 Directed Call Pickup.................................................23

2.5.3 Pickup For Monitored Stations .................................24

2.5.4 Servicing a Monitored Station ..................................25

2.6 Receiving SOHVA Announcements.................................26

2.6.1 Handling an Incoming SOHVA ................................26

2.6.2 Voice Announce Blocking ........................................28

2.7 Caller ID (Automatic Number Identification) ..................29

3. MAKING CALLS..............................................................31

3.1 Making Outside Calls .......................................................31

3.2 Making Intercom Calls .....................................................33

3.3 Automatic Dialing ............................................................34

3.4 Redialing...........................................................................35

3.4.1 Redial - Last-Dialed Number....................................35

3.4.2 Redial Programming (Storing Numbers) ..................36

3.5 Camping On - Busy Station, Automatic Callback............37

3.6 Advanced Camping On Options.......................................39

3.6.1 Idle Station, Automatic Callback..............................39

3.6.2 Busy Station, Wait For An Answer (Call Waiting)..40

3.7 Sending Subdued Off-Hook Voice Announcements ........42

4. ADVANCED CALL HANDLING ...................................43

4.1 Waiting for a Line (Queuing)............................................43

4.2 Conferencing.....................................................................44

4.3 Call Forwarding ................................................................46

4.3.1 Forwarding a Call .....................................................46

Jun ‘02 Comdial vii

iPrimo Speakerphone Station User’s Guide

4.3.2 Diverting All Calls to Another Station .....................48

4.3.3 Call Forward Outside System (CFOS) .....................49

4.4 Call Parking ......................................................................53

4.4.1 Parking a Call............................................................53

4.4.2 Handling Park Recalls ..............................................53

4.5 Call Transferring...............................................................54

4.5.1 Screened Call Transfers ............................................54

4.5.2 Unscreened Call Transfers ........................................56

4.6 Other Call Transferring Options .......................................58

4.6.1 Hot Transfer ..............................................................58

4.6.2 Quick Transfer ..........................................................58

5. NONVERBAL MESSAGING ..........................................59

5.1 LCD Message Delivery ....................................................59

5.2 Message Waiting Light and Messaging ............................63

5.3 Response Message Delivery .............................................65

6. PROGRAMMING .............................................................67

6.1 DSS Numbers ...................................................................67

6.2 Speed Dial Numbers.........................................................69

6.3 Feature Access Codes .......................................................73

6.4 LCD Feature Buttons........................................................76

6.4.1 Programming Feature Access Buttons......................79

6.5 Reminder Alert .................................................................80

6.6 Response Message Button ................................................83

7. OTHER ADVANCED FEATURES.................................85

Contents

viii Comdial Jun ‘02

7.1 Background Music............................................................85

7.2 Line Groups ......................................................................86

7.3 Do Not Disturb Condition ................................................87

7.4 Automatic Redial..............................................................89

7.5 Wireless Paging System....................................................91

7.6 Headset Jack .....................................................................94

7.7 Account Codes.................................................................96

7.8 Dial By Name ...................................................................97

7.9 Volume Control.................................................................99

7.9.1 Setting Current Volume Level ..................................99

7.9.2 Muting Your Speakerphone ....................................101

7.10 Programmed Button Display .........................................102

7.10.1Button Functions Display (Button Query)..............102

7.10.2Busy DSS/BLF Button Inquiry...............................102

7.11 Paging.............................................................................103

7.12 Viewing The Call Log....................................................105

Appendix A - Feature Access Codes ................................107

Appendix B - Display Abbreviations................................ 111

Appendix C - Glossary ...................................................... 119

Appendix D - Speakerphone Characteristics .................. 131

Appendix E - Feature Networking Support ................... 135

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