Cisco 7965 User manual

Information Systems

Cisco 7965 IP Phone Quick Reference

Guide

Contents

Cisco 7965 IP Phone Quick Reference Guide

Contents Page 2

Introduction 3

Overview of Phone 3

How Do I: 4

Place a Call? 4

Put a Call on Hold? 4

Adjust the Handset Volume? 4

Adjust the Ringer Volume? 4

Use the Speaker? 4

Operate the LCD Screen? 5

Adjust the Screen Brightness? 5

Use Voice Mail? 5

View my Missed Calls? 6

Set Up a Conference Call? 6

Use Call Waiting? 7

Transfer a Call? 7

Forward All Calls? 7

Use a Headset 7

Where to Find More Information 8

Introduction:

This document has been written to help you get up and running with the new Cisco

7965 IP Phone.

This document will show you how to make and receive a call. Change any phone

settings, forward or put a call on hold and log into your Unity Voicemail box.

Overview of Phone:

Navigation Pad

Volume Control

Directories

Settings

Phone Line Buttons

Date & Time Phone Extension

Soft Keys Mute

Loudspeaker Button

Colour LCD

Screen

Voicemail

Headset Button

How Do I:

How Do I? Solution Tip

Place a Call? Lift the handset and dial the number

OR Press the NewCall softkey and dial the

number

OR Press the Redial softkey

Put a Call on

Hold?

Press the Hold softkey button.

The call will display a paused symbol

To return to the call, press the Resume

button

A call on hold remains

active even though you

and the other party

cannot hear each

other. You can answer

or place another call

while a call is on hold.

Note as there is no

hold music please keep

the caller informed

Adjust the

Handset

Volume?

Press the up or down Volume button when

the handset is in use.

Press the Save softkey to save your change.

Adjust the

Ringer

Volume?

Press the up or down Volume button when

the handset is not in use (in the handset

cradle).

Use the

Speaker? To activate the speaker:

During a call, press the Loudspeaker button,

then hang up the handset.

To switch from the speaker to the

handset:

Just pick up the handset.

To turn off the speaker and hang up:

Press the Loudspeaker button.

To adjust the speaker volume:

Press the up or down Volume button when

the speaker is in use.

Press the Save softkey to save your change.

How Do I? Solution Tip

Operate the

LCD Screen? To control the cursor:

Press the >> softkey to re-position the

cursor.

Press the << softkey to delete a character

or digit in an entry.

Operating your phone’s

LCD screen is easy.

Use the Navigation

button, softkeys, and

the keypad to make

your selections.

Tip To exit out of a

menu on your phone’s

LCD screen, press the

Exit softkey.

To select a menu item:

Press the Navigation pad to select

(highlight) a menu item. Then press Select

(Centre button with a tick).

Press the number key on your phone’s dial

pad that corresponds to the item number in

the menu.

Adjust the

Screen

Brightness?

Press the Settings button.

Select User Preferences from the menu.

Select Brightness from the menu.

Press the Up or Down softkeys to set the

desired contrast.

Press the Save softkey to accept your

changes.

Use Voice

Mail?

Set up voice mail:

Press the Unity Voicemail button on your

Cisco IP Phone or dial 85555 and enter your

PIN (12345) when prompted.

Allows you to save a recorded name

Set up a voice greeting

Change your PIN or password. (Press 0 for

help)

Tip When you have

one or more new voice

mail messages, the red

light on your phone’s

handset remains lit.

Access voice mail:

Press the Voicemail button or dial

85555 and follow the voice instructions

How Do I? Solution Tip

View my

Missed

Calls?

To view your call records:

Press the Directories button.

Select Missed Calls (1).

Or choose another list:

Received Calls

Placed Calls

Your phone’s LCD

display will indicate if

you have missed a call.

Use the Directories

menu to view (and dial

from) call records in

your Missed Calls,

Received Calls, and

Placed Calls

directories.

A call record contains

the time and date of

the call, and a phone

number (if available).

To dial from a call record:

Step 1 Follow the steps above to open your

Missed, Received, or Placed Calls directory.

Step 2 Use the Navigation button to select

(highlight) a particular record.

Step 3 If necessary, use the EditDial

softkey to add digits to the front of the

number.

Step 4 Lift the handset or press the Dial

softkey.

To delete your call records:

Select an entire directory and press the

Clear softkey.

Select a particular call record and press the

Delete softkey.

Set Up a

Conference

Call?

To turn a two-party call into a

conference call:

Step 1 During a call, press the Confrn

softkey. Doing so automatically activates a

new line and puts the first party on hold.

Step 2 Place a call to another number or

extension.

Step 3 When the call connects, press

Confrn again to add the

new party to the conference call.

Repeat these steps to add parties to the

conference call.

Note Once the

conference call initiator

disconnects, no

additional parties can

be added.

How Do I? Solution Tip

Use Call

Waiting?

To answer the new call, press the Answer

softkey. When you do so, the original call is

put on hold.

To return to the original call, select it (using

the directional pad) and press the Resume

softkey. You can use the Hold and Resume

softkeys and directional pad to switch

between the calls.

If you are on a call

when another a call

comes in, you will hear

a call waiting tone and

see caller ID

information on the

phone’s LCD screen.

Transfer a

Call? Step 1 During a call, press the Trnsfer

softkey. Doing so automatically puts the call

on hold.

Step 2 Dial the number or office extension

to which you want to transfer the call.

Step 3 When the call rings on the other

end, press Trnsfer again. Or, when the

party answers, announce the call and then

press Trnsfer.

If necessary, press the

Hold button to return

to the original call.

Forward All

Calls?

To forward all of your incoming calls to

another number:

Step 1 Press the CFwdAll softkey. You will

hear two beeps.

Step 2 Enter the number to which you want

to forward all of your calls. Enter the

number exactly as you would if you were

placing a call to that number.

Step 3 After you enter the number, you will

hear two beeps.

The LCD screen displays a message

confirming the number to which your calls

are being forwarded.

Note To cancel call

forwarding, press the

CfwdAll softkey.

• You can use call

forwarding to send

your incoming calls to

another Cisco IP Phone

or to a traditional

analog phone.

• If call forwarding is

active and there is no

answer at the

forwarded number (by

a person, answering

machine, or voice mail

system), the call will

be redirected to your

voice mail system

How Do I? Solution Tip

Use a

Headset Press the Headset button if you use

a headset (It will glow green when

activated)

To answer a new call press the headset

button again. At the end of the call press

the headset button to disconnect.

The phone will still be in headset mode

ready for the next call.

To go back to using the normal handset

press the headset button until the light goes

off.

Where to

Find More

Information

The IS Service Desk should be your first point of contact if you have

problems using your Cisco IP Phone 7965 (call 88500). For training

enquiries contact the Training and Development Unit.

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