Cisco 7965 User manual

Information Systems

Cisco 7965 IP Phone Quick Reference

Guide

Contents

Cisco 7965 IP Phone Quick Reference Guide

Contents Page 2

Introduction 3

Overview of Phone 3

How Do I: 4

Place a Call? 4

Put a Call on Hold? 4

Adjust the Handset Volume? 4

Adjust the Ringer Volume? 4

Use the Speaker? 4

Operate the LCD Screen? 5

Adjust the Screen Brightness? 5

Use Voice Mail? 5

View my Missed Calls? 6

Set Up a Conference Call? 6

Use Call Waiting? 7

Transfer a Call? 7

Forward All Calls? 7

Use a Headset 7

Where to Find More Information 8

Introduction:

This document has been written to help you get up and running with the new Cisco

7965 IP Phone.

This document will show you how to make and receive a call. Change any phone

settings, forward or put a call on hold and log into your Unity Voicemail box.

Overview of Phone:

Navigation Pad

Volume Control

Directories

Settings

Phone Line Buttons

Date & Time Phone Extension

Soft Keys Mute

Loudspeaker Button

Colour LCD

Screen

Voicemail

Headset Button

How Do I:

How Do I? Solution Tip

Place a Call? Lift the handset and dial the number

OR Press the NewCall softkey and dial the

number

OR Press the Redial softkey

Put a Call on

Hold?

Press the Hold softkey button.

The call will display a paused symbol

To return to the call, press the Resume

button

A call on hold remains

active even though you

and the other party

cannot hear each

other. You can answer

or place another call

while a call is on hold.

Note as there is no

hold music please keep

the caller informed

Adjust the

Handset

Volume?

Press the up or down Volume button when

the handset is in use.

Press the Save softkey to save your change.

Adjust the

Ringer

Volume?

Press the up or down Volume button when

the handset is not in use (in the handset

cradle).

Use the

Speaker? To activate the speaker:

During a call, press the Loudspeaker button,

then hang up the handset.

To switch from the speaker to the

handset:

Just pick up the handset.

To turn off the speaker and hang up:

Press the Loudspeaker button.

To adjust the speaker volume:

Press the up or down Volume button when

the speaker is in use.

Press the Save softkey to save your change.

How Do I? Solution Tip

Operate the

LCD Screen? To control the cursor:

Press the >> softkey to re-position the

cursor.

Press the << softkey to delete a character

or digit in an entry.

Operating your phone’s

LCD screen is easy.

Use the Navigation

button, softkeys, and

the keypad to make

your selections.

Tip To exit out of a

menu on your phone’s

LCD screen, press the

Exit softkey.

To select a menu item:

Press the Navigation pad to select

(highlight) a menu item. Then press Select

(Centre button with a tick).

Press the number key on your phone’s dial

pad that corresponds to the item number in

the menu.

Adjust the

Screen

Brightness?

Press the Settings button.

Select User Preferences from the menu.

Select Brightness from the menu.

Press the Up or Down softkeys to set the

desired contrast.

Press the Save softkey to accept your

changes.

Use Voice

Mail?

Set up voice mail:

Press the Unity Voicemail button on your

Cisco IP Phone or dial 85555 and enter your

PIN (12345) when prompted.

Allows you to save a recorded name

Set up a voice greeting

Change your PIN or password. (Press 0 for

help)

Tip When you have

one or more new voice

mail messages, the red

light on your phone’s

handset remains lit.

Access voice mail:

Press the Voicemail button or dial

85555 and follow the voice instructions

How Do I? Solution Tip

View my

Missed

Calls?

To view your call records:

Press the Directories button.

Select Missed Calls (1).

Or choose another list:

Received Calls

Placed Calls

Your phone’s LCD

display will indicate if

you have missed a call.

Use the Directories

menu to view (and dial

from) call records in

your Missed Calls,

Received Calls, and

Placed Calls

directories.

A call record contains

the time and date of

the call, and a phone

number (if available).

To dial from a call record:

Step 1 Follow the steps above to open your

Missed, Received, or Placed Calls directory.

Step 2 Use the Navigation button to select

(highlight) a particular record.

Step 3 If necessary, use the EditDial

softkey to add digits to the front of the

number.

Step 4 Lift the handset or press the Dial

softkey.

To delete your call records:

Select an entire directory and press the

Clear softkey.

Select a particular call record and press the

Delete softkey.

Set Up a

Conference

Call?

To turn a two-party call into a

conference call:

Step 1 During a call, press the Confrn

softkey. Doing so automatically activates a

new line and puts the first party on hold.

Step 2 Place a call to another number or

extension.

Step 3 When the call connects, press

Confrn again to add the

new party to the conference call.

Repeat these steps to add parties to the

conference call.

Note Once the

conference call initiator

disconnects, no

additional parties can

be added.

How Do I? Solution Tip

Use Call

Waiting?

To answer the new call, press the Answer

softkey. When you do so, the original call is

put on hold.

To return to the original call, select it (using

the directional pad) and press the Resume

softkey. You can use the Hold and Resume

softkeys and directional pad to switch

between the calls.

If you are on a call

when another a call

comes in, you will hear

a call waiting tone and

see caller ID

information on the

phone’s LCD screen.

Transfer a

Call? Step 1 During a call, press the Trnsfer

softkey. Doing so automatically puts the call

on hold.

Step 2 Dial the number or office extension

to which you want to transfer the call.

Step 3 When the call rings on the other

end, press Trnsfer again. Or, when the

party answers, announce the call and then

press Trnsfer.

If necessary, press the

Hold button to return

to the original call.

Forward All

Calls?

To forward all of your incoming calls to

another number:

Step 1 Press the CFwdAll softkey. You will

hear two beeps.

Step 2 Enter the number to which you want

to forward all of your calls. Enter the

number exactly as you would if you were

placing a call to that number.

Step 3 After you enter the number, you will

hear two beeps.

The LCD screen displays a message

confirming the number to which your calls

are being forwarded.

Note To cancel call

forwarding, press the

CfwdAll softkey.

• You can use call

forwarding to send

your incoming calls to

another Cisco IP Phone

or to a traditional

analog phone.

• If call forwarding is

active and there is no

answer at the

forwarded number (by

a person, answering

machine, or voice mail

system), the call will

be redirected to your

voice mail system

How Do I? Solution Tip

Use a

Headset Press the Headset button if you use

a headset (It will glow green when

activated)

To answer a new call press the headset

button again. At the end of the call press

the headset button to disconnect.

The phone will still be in headset mode

ready for the next call.

To go back to using the normal handset

press the headset button until the light goes

off.

Where to

Find More

Information

The IS Service Desk should be your first point of contact if you have

problems using your Cisco IP Phone 7965 (call 88500). For training

enquiries contact the Training and Development Unit.

Other manuals for 7965

Table of contents

Other Cisco IP Phone manuals

Cisco

Cisco 7920 - Unified Wireless IP Phone VoIP Instruction Manual

Cisco

Cisco 7931G - Unified IP Phone VoIP User manual

Cisco

Cisco 8821 User manual

Cisco

Cisco 7925G - Unified Wireless IP Phone VoIP Instruction Manual

Cisco

Cisco Cisco 7960 User manual

Cisco

Cisco 8945G User manual

Cisco

Cisco 7942 User manual

Cisco

Cisco 7970 Series User manual

Cisco

Cisco 7942 User manual

Cisco

Cisco LINKSYS one PHM1200 User manual

Cisco

Cisco 8841 How to use

Cisco

Cisco 8811 User manual

Cisco

Cisco 7975G - Unified IP Phone VoIP Quick start guide

Cisco

Cisco 6945 Series User manual

Cisco

Cisco 6961 - Unified IP Phone Standard VoIP Reference guide

Cisco

Cisco Unified 6921 Instruction Manual

Cisco

Cisco Cisco Unified IP Phone 7960G User manual

Cisco

Cisco 6941 - Unified IP Phone Slimline VoIP User manual

Cisco

Cisco SPA50X User manual

Cisco

Cisco 6800 Series User manual

Cisco

Cisco Razorline 7975 User manual

Cisco

Cisco Small Business SPA922 Operation manual

Cisco

Cisco SPA 501G Instruction Manual

Cisco

Cisco IP 7960, SPA 501G User manual

Popular IP Phone manuals by other brands

Alcatel

Alcatel 4028 manual

Polycom

Polycom Polycom VVX 600 quick reference

Polycom

Polycom SoundPoint IP 450 datasheet

Polycom

Polycom SoundPoint IP 650 user guide

Proximus

Proximus Maestro 3016 IP quick start guide

Fanvil

Fanvil X4 user manual

Snom

Snom 320 quick start guide

Yealink

Yealink Yealink SIP-T46G Guide

Avaya

Avaya 4625SW user guide

Yealink

Yealink SIP-T52S quick start guide

Nortel

Nortel 1140E Getting started

Nexotek

Nexotek NT-P500 user manual

Avaya

Avaya Integral 5 R3.0 user guide

GE 28320EE2 - Dect 6.0 InfoLink 2 user guide

Avaya

Avaya 4600 Series Administrator's guide

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP user guide

Nortel

Nortel i2050 installation guide

Fiberme

Fiberme FAP260 Series user guide