Cisco Unified 8961 Instruction Manual

EFT Draft - CISCO CONFIDENTIAL

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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

OL-20861-01

CONTENTS

Preface xi

Overview xi

Audience xi

Organization xi

Related Documentation xiii

Obtaining Documentation, Obtaining Support, and Security Guidelines xiii

Document Conventions xiv

CHAPTER

1An Overview of the Cisco Unified IP Phone 1-1

Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 1-2

What Networking Protocols are Used? 1-10

What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971? 1-13

Feature Overview 1-13

Configuring Telephony Features 1-14

Configuring Network Parameters Using the Cisco Unified IP Phone 1-14

Providing Users with Feature Information 1-15

Understanding Security Features for Cisco Unified IP Phones 1-15

Overview of Supported Security Features 1-16

Understanding Security Profiles 1-19

Identifying Secure (Encrypted) Phone Calls 1-19

Establishing and Identifying Secure Conference Calls 1-19

Establishing and Identifying Secure Calls 1-20

Call Security Interactions and Restrictions 1-20

Supporting 802.1X Authentication on Cisco Unified IP Phones 1-22

Overview 1-22

Required Network Components 1-22

Best Practices—Requirements and Recommendations 1-22

Security Restrictions 1-23

Overview of Configuring and Installing Cisco Unified IP Phones 1-23

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-24

Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified

Communications Manager 1-25

Installing Cisco Unified IP Phones 1-28

Checklist for Installing the Cisco Unified IP Phone 8961, 9951, and 9971 1-28

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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

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Terminology Information 1-30

CHAPTER

2Preparing to Install the Cisco Unified IP Phone on Your Network 2-1

Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications

Manager 2-2

Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2

Providing Power to the Cisco Unified IP Phone 2-3

Power Guidelines 2-4

Power Outage 2-4

Reducing Power Consumption on the Phone 2-4

Power Negotiation over LLDP 2-5

Obtaining Additional Information About Power 2-5

Understanding Phone Configuration Files 2-6

Understanding the Phone Startup Process 2-7

Adding Phones to the Cisco Unified Communications Manager Database 2-9

Adding Phones with Auto-Registration 2-10

Adding Phones with Auto-Registration and TAPS 2-11

Adding Phones with Cisco Unified Communications Manager Administration 2-12

Adding Phones Using BAT Phone Template 2-12

Determining the MAC Address for a Cisco Unified IP Phone 2-13

CHAPTER

3Setting Up the Cisco Unified IP Phone 3-1

Before You Begin 3-1

Network Requirements 3-1

Cisco Unified Communications Manager Configuration 3-2

Understanding the Cisco Unified IP Phone Components 3-2

Network and Computer Ports 3-3

Handset Rest 3-3

Speakerphone 3-4

Accessory Support on the Cisco Unified IP Phone 8961, 9951, and 9971 3-4

USB Port Data Information 3-5

External Speakers and Microphone 3-5

Headsets 3-5

Audio Quality Subjective to the User 3-6

Wired Headsets 3-6

USB Headsets 3-6

Analog Headsets 3-7

Wireless Headsets 3-8

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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

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Using Bluetooth Wireless Headsets 3-8

Handsfree Profile 3-8

Important Note about Headset Types 3-10

Using External Devices 3-11

Installing the Cisco Unified IP Phone 3-11

Connecting the Footstand 3-19

Phone Display Viewing Angle 3-20

Securing the Phone with a Cable Lock 3-20

Mounting the Phone to the Wall 3-20

Verifying the Phone Startup Process 3-21

Configuring Startup Network Settings 3-21

Configuring Security on the Cisco Unified IP Phone 3-21

CHAPTER

4Setting Up the Cisco Unified IP Color Key Expansion Module 4-1

Installing a Key Expansion Module on the Cisco Unified IP Phone 4-2

Power Information 4-2

Connecting a Single KEM to the Cisco Unified IP Phone 4-3

Connecting Two or More KEMs to the Phone Using the KEM Spine Connector 4-4

Other Methods for Connecting KEMs to the Phone 4-5

Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration 4-5

Key Expansion Module Settings on the Phone 4-6

Upgrading the Key Expansion Module 4-6

Removing a Key Expansion Module 4-7

Troubleshooting 4-7

CHAPTER

5Setting Up the Cisco Unified Video Camera 5-1

Configuring the Cisco Unified Video Camera 5-1

Attaching the Cisco Unified Video Camera 5-2

Adjusting the Camera Settings 5-2

Adjusting the Camera View Area 5-2

Adjusting the Brightness Setting 5-3

Adjusting Auto Transmit Setting 5-3

Post-Installation Steps 5-4

Using the Cisco Unified Video Camera 5-4

CHAPTER

6Understanding the VoIP Wireless Network 6-1

Understanding the Wireless LAN 6-1

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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

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Understanding WLAN Standards and Technologies 6-2

802.11 Standards for WLAN Communications 6-3

World Mode (802.11d) 6-4

Radio Frequency Ranges 6-5

802.11 Data Rates, Tx Power, Ranges, and Decibel Tolerances 6-5

Wireless Modulation Technologies 6-6

AP, Channel, and Domain Relationships 6-7

WLANs and Roaming 6-7

Bluetooth Wireless Technology 6-7

Components of the VoIP Wireless Network 6-8

Interacting with Cisco Unified Wireless APs 6-8

Associating to APs 6-8

Voice QoS in a Wireless Network 6-9

Interacting with Cisco Unified Communications Manager 6-11

Security for Voice Communications in WLANs 6-11

Authentication Methods 6-11

Authenticated Key Management 6-12

Encryption Methods 6-13

Choosing AP Authentication and Encryption Methods 6-13

VoIP WLAN Configuration 6-15

Supported Access Points 6-15

Supported APs and Modes 6-15

Supported Antennas 6-16

Configuring Wireless LAN 6-16

Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager

Administration 6-17

Summary of Configuring the Wireless LAN on the Cisco Unified IP Phone 6-17

CHAPTER

7Configuring Settings on the Cisco Unified IP Phone 7-1

Setup Menus on the Cisco Unified IP Phone 7-1

Displaying a Setup Menu 7-2

Unlocking and Locking Options 7-3

Editing Values 7-3

Ethernet Setup Menu 7-4

WLAN Setup Menu 7-7

IPv4 Setup Menu Options 7-10

Security Setup Menu 7-13

Trust List Menu 7-14

802.1X Authentication and Transaction Status 7-15

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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

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VPN Configuration Menu 7-16

Connecting to VPN 7-16

VPN Configuration Settings 7-17

CHAPTER

8Configuring Features, Templates, Services, and Users 8-1

Telephony Features Available for the Cisco Unified IP Phone 8-2

Park Monitoring 8-23

Setting the Service Parameters for Park Monitoring 8-24

Setting Park Monitoring Parameters in Directory Number Configuration Window 8-25

Setting Park Monitoring Parameter in Hunt Pilot Configuration Window 8-25

Configuring Product Specific Configuration Parameters 8-26

Configuring Corporate and Personal Directories 8-27

Configuring Corporate Directories 8-27

Configuring Personal Directory 8-27

Feature Buttons and Softkeys 8-28

Modifying Phone Button Templates 8-29

Modifying a Phone Button Template for All Calls 8-29

Modifying a Phone Button Template for Personal Address Book or Speed Dials 8-30

Configuring Feature Control Policies 8-31

Setting Up Services 8-32

Adding Users to Cisco Unified Communications Manager 8-33

Managing the User Options Web Pages 8-34

Giving Users Access to the User Options Web Pages 8-34

Specifying Options that Appear on the User Options Web Pages 8-36

CHAPTER

9Customizing the Cisco Unified IP Phone 9-1

Customizing and Modifying Configuration Files 9-1

Creating Custom Phone Rings 9-2

Ringlist.xml File Format Requirements 9-2

PCM File Requirements for Custom Ring Types 9-3

Configuring a Custom Phone Ring 9-3

Creating Custom Background Images 9-4

List.xml File Format Requirements 9-4

PNG File Requirements for Custom Background Images 9-5

Configuring a Custom Background Image 9-5

Configuring Wideband Codec 9-6

Configuring the Idle Display 9-7

Automatically Disabling the Cisco Unified IP Phone Display 9-7

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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

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CHAPTER

10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 10-1

Model Information Screen 10-1

Status Menu 10-2

Status Messages Screen 10-3

Ethernet Statistics Screen 10-7

WLAN Statistics Screen 10-9

Call Statistics Screen 10-11

Video Statistics Screen 10-13

Current Access Point Screen 10-15

CHAPTER

11 Monitoring the Cisco Unified IP Phone Remotely 11-1

Accessing the Web Page for a Phone 11-2

Enabling and Disabling Web Page Access 11-3

Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols 11-3

Device Information 11-4

Network Setup 11-5

Network Statistics 11-8

Device Logs 11-11

Streaming Statistics 11-11

CHAPTER

12 Troubleshooting and Maintenance 12-1

Resolving Startup Problems 12-1

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 12-2

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications

Manager 12-2

Identifying Error Messages 12-3

Checking Network Connectivity 12-3

Verifying TFTP Server Settings 12-3

Verifying IP Addressing and Routing 12-3

Verifying DNS Settings 12-4

Cisco CallManager and TFTP Services Are Not Running 12-4

Creating a New Configuration File 12-5

Registering the Phone with Cisco Unified Communications Manager 12-5

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 12-6

Cisco Unified IP Phone Resets Unexpectedly 12-6

Verifying the Physical Connection 12-6

Identifying Intermittent Network Outages 12-6

Verifying DHCP Settings 12-7

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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

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Checking Static IP Address Settings 12-7

Verifying the Voice VLAN Configuration 12-7

Verifying that the Phones Have Not Been Intentionally Reset 12-7

Eliminating DNS or Other Connectivity Errors 12-8

Checking Power Connection 12-8

Troubleshooting Cisco Unified IP Phone Security 12-9

General Troubleshooting Tips 12-10

Resetting the Cisco Unified IP Phone 12-15

Using the Quality Report Tool 12-16

Monitoring the Voice Quality of Calls 12-16

Troubleshooting Tips 12-17

Where to Go for More Troubleshooting Information 12-17

Cleaning the Cisco Unified IP Phone 12-17

APPENDIX

AProviding Information to Users Via a Website A-1

How Users Obtain Support for the Cisco Unified IP Phone A-1

Giving Users Access to the User Options Web Pages A-1

How Users Subscribe to Services and Configure Phone Features A-2

How Users Access a Voice Messaging System A-2

How Users Configure Personal Directory Entries A-3

Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-3

APPENDIX

BSupporting International Users B-1

Installing the Cisco Unified Communications Manager Locale Installer B-1

Support for International Call Logging B-1

APPENDIX

CTechnical Specifications C-1

Physical and Operating Environment Specifications C-1

Cable Specifications C-2

Network and Computer Port Pinouts C-2

APPENDIX

DBasic Phone Administration Steps D-1

Example User Information for these Procedures D-1

Adding a User to Cisco Unified Communications Manager D-2

Adding a User From an External LDAP Directory D-2

Adding a User Directly to Cisco Unified Communications Manager D-2

Configuring the Phone D-3

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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

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Performing Final End User Configuration Steps D-6

APPENDIX

EInstalling the Wall Mount for the Cisco Unified IP Phone E-1

Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 E-1

Before You Begin E-2

Installing the Bracket E-2

Installing a Wall Mount for a Phone with a Key Expansion Module E-8

Before You Begin E-8

Installing the Bracket E-9

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