Cisco 7811 User manual

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

First Published: 2016-01-29

Last Modified: 2018-05-14

CONTENTS

Your Phone 1

CHAPTER 1

The Cisco IP Phone 7800 Series 1

New and Changed Features 2

New and Changed for Firmware Release 11.1(2) 2

New and Changed for Firmware Release 11.1(1) 2

New and Changed Features for Firmware Release 11.0(1) 2

New and Changed Features for Firmware Release 11.0 3

New and Changed Features for Firmware Release 10.4(1)SR1 5

New and Changed Features for Firmware Release 10.4(1) 5

Phone Setup 5

Adjust the Handset Rest 5

Change the Viewing Angle of Your Phone 6

Connect to the Network 7

Set a Password on Initial Phone Boot Up 7

Sign into Your Extension from Another Phone 7

Sign out of Your Extension from Another Phone 8

Sign Out of a Phone as a Guest 8

Set the Profile Rule on the Phone 9

Monitor a Coworker's Line 9

Phone Web Page 10

Speed-Dial Numbers 10

Buttons and Hardware 11

Navigation 13

Softkey, Line, and Feature Buttons 13

Phone Screen Features 14

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

iii

Clean the Phone Screen 15

Differences Between Phone Calls and Lines 15

Power Requirements 15

Energy Savings 15

Additional Help and Information 16

Accessibility Features 16

Troubleshooting 16

Find Information About Your Phone 16

View the Customization State on the Phone 17

View the Network Status 18

View the Phone Status 18

View the Status Messages on the Phone 19

View the Line Status 19

View the Transaction Status 19

View the Reboot History 20

Report All Phone Issues 20

Factory Reset the Phone from Phone Web Page 20

Identify Phone Issues with a URL in the Phone Web Page 20

Lost Phone Connectivity 21

Cisco One-Year Limited Hardware Warranty Terms 21

Calls 23

CHAPTER 2

Make Calls 23

Make a Call 23

Make a Call with the Speakerphone 23

Make a Call with a Headset 24

Make an Emergency Call 24

Redial a Number 24

Speed Dial 25

Assign a Speed-Dial Code from the Phone Screen 25

Make a Call with a Speed-Dial Code 25

Configure a Speed Dial on a Line Key 26

Remove a Speed Dial from a Line Key 26

Use the Line in Focus for Speed-Dial Calls 26

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Contents

Use the Line in Focus to Check Speed-Dial Calls 27

Dial an International Number 27

Secure Calls 27

Answer Calls 27

Answer a Call 28

Answer Call Waiting 28

Decline a Call 28

Turn On Do Not Disturb 28

Turn On or Turn Off DND Using a Star Code 29

Answer a Coworker's Phone (Call Pickup) 29

Answer a Call Within Your Group (Pickup) 29

Mute Your Call 29

Hold Calls 30

Put a Call on Hold 30

Answer a Call Left on Hold for Too Long 30

Swap Between Active and Held Calls 30

Swap Between Active and Held Calls on the Cisco IP Phone 7811 31

Call Park 31

Place a Call on Hold with Call Park 31

Retrieve a Call on Hold with Call Park 32

Forward Calls 32

Forward a Call in Specific Situations with the Phone Web Page 33

Transfer Calls 33

Transfer a Call to Another Person 33

Consult Before You Complete a Transfer 34

Conference Calls and Meetings 34

Add Another Person to a Call 34

Conference with a Star Code 35

Record a Call 35

Instant Message and Presence Contacts 36

Presence 36

Make a Call to an IM and Presence Contact 36

Change Your Presence State 37

Page a Group of Phones (Multicast Paging) 37

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Contents

Multiple Lines 37

View All Calls on Your Primary Line 37

Answer the Oldest Call First 38

View All Calls on Your Phone 38

Shared Lines 38

Add Yourself to a Call on a Shared Line 38

Call Center Features 39

Sign Out as a Call Center Agent 39

Change Your Status as a Call Center Agent 39

Accept a Call Center Call 40

Hold an Agent Call 40

Set a Disposition Code While on a Call Center Call 40

Trace a Call 41

Escalate a Call to a Supervisor 41

Contacts 43

CHAPTER 3

Corporate Directory 43

Dial a Contact in the Corporate Directory 43

Broadsoft Directory 43

Search for a Contact in Your Broadsoft Directory (Simple Search) 44

Search for a Contact in Your BroadSoft Directory (Advance Search) 44

Edit Your Contact Type in Your Broadsoft Directory 44

Edit Your BroadSoft Directory Name 45

Edit the Server Name of Your Broadsoft Directory 45

Edit User ID of Your Broadsoft Directory 45

Edit Your Broadsoft Directory Password 46

LDAP Directory 46

Search for a Contact in Your LDAP Directory 46

Personal Address Book 47

Add a New Contact to Your Personal Address Book 47

Add a New Contact to Your Personal Address Book with Phone Web Page 47

Search for a Contact in Your Personal Address Book 47

Call a Contact in Your Personal Address Book 48

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Contents

Edit a Contact in Your Personal Address Book 48

Remove a Contact from Your Personal Address Book 48

Reverse Name Lookup for Incoming and Outgoing Calls 48

Recent Calls 51

CHAPTER 4

Recent Calls List 51

View Your Recent Calls 51

Return a Recent Call 52

Clear the Recent Calls List 52

Create a Contact From a Recents Record 53

Delete a Call Record 53

Delete All Call Records 53

Voicemail 55

CHAPTER 5

Your Voicemail Account 55

Set Up Voicemail on Your Phone 55

Check for New Voice Messages 56

Access Voicemail 56

Access Audio Voicemail 56

Phone Behavior with Voicemail Setting 56

Phone Behavior with Voicemail and Missed Call Configuration Setting 57

Settings 59

CHAPTER 6

Change the Ringtone 59

Assign a Ring Tone to an Extension with the Phone Web Page 60

Forward Calls in Specific Situations from Your Phone 60

Turn On Do Not Disturb For a Specific Line 61

Turn on DND for All Lines from the Phone Web Page 61

Block an Anonymous Call 61

Block Your Caller ID Display 62

Secure a Call 62

Set Up an Auto Answer Page 62

Set Up Voicemail 63

Change the Display Mode 63

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

vii

Contents

Change the Time Format 63

Change the Date Format 64

Change the Screen Saver 64

Configure the Screen Saver with the Phone Web Page 65

Add a Logo as a Phone Background 66

Adjust the Phone Screen Contrast 66

Adjust the Phone Screen Backlight 67

Adjust the Backlight Timer from Phone Web Page 67

Set Language 67

Set Password 68

Accessories 69

CHAPTER 7

Supported Accessories 69

Headsets 69

Standard Headsets 70

Connect a Standard Headset 70

Wireless Headsets 70

Swap Headsets While on a Call 70

Product Safety and Security 73

CHAPTER 8

Safety and Performance Information 73

Power Outage 73

External Devices 73

Ways to Provide Power to Your Phone 74

Phone Behavior During Times of Network Congestion 74

Compliance Statements 74

Compliance Statements for the European Union 74

CE Marking 74

Compliance Statements for Canada 74

Compliance Information for Brazil 75

FCC Compliance Statements 75

FCC Part 15.19 Statement 75

FCC Part 15.21 Statement 75

FCC RF Radiation Exposure Statement 75

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

viii

Contents

FCC Receivers and Class B Digital Statement 75

Cisco Product Security Overview 76

Important Online Information 76

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Contents

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Contents

CHAPTER 1

Your Phone

•The Cisco IP Phone 7800 Series, on page 1

•New and Changed Features, on page 2

•Phone Setup, on page 5

•Sign into Your Extension from Another Phone, on page 7

•Sign in to a Phone as a Guest, on page 8

•Set the Profile Rule on the Phone, on page 9

•Monitor a Coworker's Line, on page 9

•Phone Web Page, on page 10

•Buttons and Hardware, on page 11

•Power Requirements, on page 15

•Energy Savings, on page 15

•Additional Help and Information, on page 16

The Cisco IP Phone 7800 Series

The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications.

Table 1: Cisco IP Phone 7800 Series Major Features

7861784178217811Features

Greyscale, with

backlight

Greyscale, with

backlight

Greyscale, with

backlight

Greyscale, no

backlight

Screen

16421Lines

9998Fixed feature keys

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

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